AskGamblers Quick Overview
Editor’s View
Golden Star Casino offers its players a wide range of video slots and live casino games. The casino also provides crypto games to members who prefer to use this payment option. With thousands of games at their disposal, tournaments, and a chance to win the casino’s exclusive jackpots, players are guaranteed tons of fun.
Overall, the casino is user-friendly and intuitive. You can simply find your favourite titles, change the language on the website, contact the live chat support, deposit and withdraw money.
- Live chat open 24/7
- High number of payment methods available
- Different responsible gambling tools available
- Drawn-out verification process
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Golden Star Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Golden Star Casino
Golden Star Casino is an online casino with gambling licences from the government of Curacao and the Estonian Tax and Customs Board. The casino was established in 2012 as a brand of Dama N.V.
When you land on the page, you can pick your language. You must enter personal information to register, but the process is quick. Players who prefer mobile casinos can download the app directly from the website and enjoy their favourite games regardless of location.
Make sure to check the casino rating of Golden Star Casino before you start playing. We’ve created this detailed review to help you learn all about payments, games, customer service and the casino’s commitment to responsible gambling so you know what to expect before you sign in and deposit your money.
At the time of writing, the casino offers a welcome bonus of 100% up to €1,000 and 300 Free Spins. The operator has the right to change its welcome package at any time, and before you claim it, we suggest you read the bonus terms and conditions.
Enjoy top-rated slots such as Big Wild Buffalo or Sun of Egypt 3. We’re sure you’ll find something, whether it’s a drops & wins, progressive jackpot or bonus buy slot – Golden Star Casino has it all. Their selection of table games and live casino games is also admirable. Add tournaments to the mix, and you have lots to do each time you log in.
We love Golden Star Casino’s responsible gambling tools, the choice of payment methods and the customer support that’s easily accessible and responsive. Overall, Golden Star Casino is a solid hub for players, but share your review when you check it out.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at Golden Star Casino
Payments are easily accessible from your side menu. On the page, you can check some basic information about payments.
Players at Golden Star Casino can choose from a multitude of payment options, including credit and debit cards and various e-wallets. The online gambling site is also a cryptocurrency casino, allowing players to deposit and withdraw Bitcoin, Bitcoin Cash, Dogecoin, Ethereum, Litecoin, XRP, and Tether.
Remember that not all payment methods may be available to you, depending on the country you're from. For some options, the operator may charge a processing fee of 2.5% upon deposits or withdrawals.
Golden Star Casino withdrawals are fast, especially for e-wallets, taking no longer than an hour, with a minimum withdrawal of €25 (Neteller, Skirll); the rest of the withdrawal minimums vary depending on the withdrawal service.
The maximum withdrawal at Golden Star is capped at €5,000 per transaction. Daily and weekly limits are set to €10,000 and €20,000; on a monthly basis, you will be allowed to withdraw up to €60,000.
Naturally, the casino reserves the right to check your identity upon putting in your first withdrawal request.
Games at Golden Star Casino
Golden Star Casino has over 4,000 games at their disposal. Most of these are online slots, which are grouped in different categories. You can sort out games by providers or look for your favourite releases by typing them in the search bar.
The casino has a wide selection of table and live casino games. Whether you enjoy playing poker, baccarat, blackjack or roulette with or without a real-life dealer, you can. Evolution and Pragmatic Play Live are at the helm of the live casino game lobby and you know what that means – the choice of best live casino titles is at your fingertips.
Keep an eye on the Tournament page as the casino often organises competitions where you can win generous prizes.
Unique to Golden Star Casino is a system of in-house jackpots for players who want the best gambling experience. The casino awards a progressive jackpot to a random player. To become eligible, all you have to do is place at least €1 in bets and you might be the next winner.
Golden Star Casino’s Commitment to Responsible Gambling
Golden Star Casino introduces different features to help players who may struggle to control their spending. Within your account, you can set different limits for a day, a week or a month. These include the deposit, loss and wager limit.
There’s also a session limit that can help you keep track of the time spent gambling. When you hit the limit, you will automatically log out of your account.
The casino allows you to cool off and self-exclude. Both measures prevent you from depositing money to the casino and gambling, except that with a cooling-off limit, you can still log in and withdraw the remaining funds from your account. Self-exclusion completely prevents you from accessing the casino or receiving any promotional offers.
- +442038076569
Customer Support at Golden Star Casino
The casino has reliable customer service, which you can contact via email or live chat. In the footer, the Support button leads you to the page to send an email. However, we advise you to use the live chat available 24/7.
To activate the live chat, enter your name and email address. The chat is available in English, Russian, and German. You’ll be connected to the bot, but you can always request to be transferred to an agent.
We were able to contact the casino representatives in seconds. They were responsive and eager to help, answering all of our questions.
Complaints
Read the complaints other players have left for Golden Star Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Dear TONYMONT, Thank you very much for your review!We always do our best to make our players feel comfortable and satisfied! If you do have any questions - please, welcome to our awesome Livechat Team :) Best Regards, Goldenstar Casino
Decent bonus wagering requirements. Regular promotions.
Slow withdrawals. Weak and slow support (if available at all). Strange verification process - requirement to to make a selfie and write and hold some ransom type note in photo. Another bad habit is rejecting withdrawal and not letting customer know. Not classy.
Dear HALOGENS, By withdrawal the casino reserve the right to ask you to upload the determinate documents. This procedure has been put to avoid the fraud activity at the casino. Best regards, Golden Star Casino
Only bad news here.
I deposited 500EUR via Neteller, I played whole deposit once in live game black jack. Terrible message I received saying this:
"Before the withdrawal, the deposit should be wagered at least 3 times.
It is done to avoid fraudulence and money-laundering activity at our casino.
Please, do not hesitate to contact us via email or live chat any time!"
When I went to live chat asking how they mean it with money laundering they failed to answer from which I assumed they use false information about money laundering to keep you wager your deposit more than it is usual.
From my experience money laundering policy says that deposit has to be wagered only once. No required for further wagering.
When I ask representative about Terms and Conditions which say opposite they copy me text in T&C that says this
"If a player requested a withdrawal of the funds, but the sum of made bets since last deposit is less than 3x (three) times the size of that deposit, the Casino reserves the right to charge the player the costs of transaction processing, including deposits and withdrawals."
After this they said I have to pay insane 10% from amount requested for payout. When I ask them if they really pay 10% on banking fee they failed to tell me true as it was with them since beginning, just trying to misleading people since beginning to the end. I would be happy to cover their banking fees in full however it would be maximum of 5% and what they ask is simply greedy.
I am now in contact with Neteller to figure out exact fee this casino paid for my deposit and potential 500EUR withdrawal.
Extremely disappointed that Casino says about money laundering policy, giving three times rollover and charging incredible 10% withdrawal fees. This casino for sure does not deserve any attention to play form customer point of view.
Take this in consideration and best if you avoid to play here.
Cheers guys!
Dear ERNI007, it seemed suspicious to us when you made deposit 500 EUR, placed only some bets and claimed a withdrawal. According to fee, we apologize for incorrect information provided by support agent. The withdrawal fee is 5%. Best regards, Golden Star Casino
Lots of games and easy deposit methods. Great option for live games too!
Withdrawal cannot be done using bank transfer. Why do they ask for bank statements then? My bank cannot accept overseas payment into my debit visa card. How can I cash out?
Dear LEEICH01, Thank you for choosing our casino. This document has been asked for verification of your address. As to payment methods for withdrawal, we suggest you to use Skrill, Neteller or Cubits. If you have more questions, contact our support via live chat and they’ll assist you with this. Best regards, Golden Star Casino
Great selection of games that I like to play. Easy to navigate.
WARNING to Canadians! Do not play here, you will not receive your winnings!
I deposited at Golden Star Casino using my CIBC Visa debit card 11 times with no issues, always approved. Now I'm trying to withdrawal and my CIBC Visa debit is declining accepting the cash out. Golden Star Casino suggested Neteller, so I opened an account, took the time to be verified and deposited $18.00 because Golden Star said I had to make a deposit first before I could withdrawal. Well, when I went to deposit from Neteller into Golden Star, it was declined. Got this message... NETELLER blocked geolocation. So that didn't work. Now I'm out $18.00. Golden Star then suggested I try cashing out using another Visa card, which I have (Scotiabank) and I did but Scotiabank rejected that. Golden Star suggested I try another Visa!! I asked for a bank transfer, they said they don't do that. So now I have $1,200.00 that I can't cash out??? How can this Casino say they accept Canadians but can't give you your winnings??? I requested a cheque but haven't heard back, but I'm pretty sure that won't happen either.
Dear MKS1977, We would like to congratulate you on winnings at Golden Star Casino. Unfortunately not every Canadian’s bank accept the payment. We suggest you to use the card from PREMIER LA FEDERATION DES CAISSES DESJARDINS DU QUEBEC. If you have any questions, contact our friendly support and we help you to resolve your problem. Best regards, Golden Star Casino
This is what I like the most:
1. Has "Play for fun" option;
2. Has visible winner results;
3. Deposit via Credit/Debit Card and it is free from fees;
4. Withdraw to bank account;
5. Can save favorite games and it's easy to find them later;
This is what I dislike the most:
Missing NetEnt games. At least I can not find any of my favorite NetEnt games.
Dear DMG, thank you for taking your time to review us! We are really happy you're enjoying the site option. We work hard to maintain the high quality of the casino. About new games we’ll let you know via email and we hope that among them you can find your favorite one. Kindly let us know if you need anything! Best regards, GOLDEN STAR casino team
Good game selection including micrograming videopoker.
Deposited with BTC, but played with euros, this made balance feel bigger, since bitcoin price so high now (playing with 10mbtc vs 20 euros). Managed to win but cashout was voided since I'm from the US. They invited me back to play again if playing in BTC, but I'm sure they would have voided that too by quoting the whole "no players from the United States" thing had I won. Just posting this as an FYI to other players in states.
Dear STEVOHHH, In view of the fact that you have breached the rules of casino, your winnings were confiscated and the deposit was returned to your account. After the payment was processed, we closed your account permanently. Please, read our rules and contact the live chat where you will be answered all your questions. Best regards, COLDEN STAR casino team
Good and Simple design
Good games
Have contacted support a few times, very kind and helpful.
No problem in making withdrawals so far.
DESHUAYEI, Thank you so much for the kind words! We are happy that you are enjoying the site. Please, let us know if you need anything! Best regards, GOLDEN STAR casino team
Golden Star Casino - is one of my first online casinos, at first I thought it is best of the best, but sometime later I have found some more suitable brands for me.
As for pros I can said about:
1. Big experience of GS team, since 2012
2. Huge providers list
3. Fast 24/7 online help
As for me there are not enough generous bonus policy and slower payout in compare with other top casinos.
Nothing on this casino, and I am happy that I removed my account there.
Verry unfriendly customer service.
I deposited there around 500 euro BTC and on every slot I played, I get nothing, sometimes a small win.
So very low winning percentage.
I've got a mail for 20 freespins with code 20FREESPINS, fill it in bonus section promo code and free spins are unavailable.
I contact support but he was not nice person and did not help me and closed the chat.
That's no problem for me, but if you deposit you have a very, very, very low chance to make some profit there.
This casino is a no go for me.
I do not understand this stands in the top casinos by AskGamblers.
Dear S1CKT1TS From us does not depend on the return of slots. We regret that you lost your face! But everyone is lucky in different ways Best Regards, GOLDEN STAR Casino team
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The best providers (Netent, Microgaming) are here.
Great customer service and live chat.
The payment request was approved within 5 minutes!
And money has arrived at my Neteller account!
I can recommend it to everyone.
Great casino :)