Golden Star Casino - Crypto deposit not credited to account

Dear @Nightlover76,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Dear Golden Star Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers Support Team

The exact amount was 62.785638 USDT minus transaction fee of 2 USDT.

Thank you for your support.


Best regards,

Nightlover76

Here is a screenshot if the respective transaction.

Dear all,

This complaint has been reopened as per Golden Star Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Nightlover76,

First and foremost, we sincerely apologize for the long wait and any inconvenience this may have caused. We truly appreciate your patience while we worked on resolving the issue.

After reviewing your case, we can confirm that your deposit was manually credited to your account on November 14, 2024 and has already been played. We hope you enjoyed your experience with us!

We understand that delays can be frustrating, and we truly value every player who chooses our casino. If everything has been resolved successfully, we would love to hear your confirmation. Should you have any further questions or concerns, please don’t hesitate to reach out - we’re always here to assist you.

Thank you for your time, and we hope to provide you with a seamless experience in the future!

Best regards,
Golden Star Casino Team

Dear @Nightlover76,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.