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Blacklisted

Fansbet Casino is a brand operated under the Fansbet Affiliates program, a program that has been blacklisted due to the usage of unethical business practices in its relationship with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments and unprofessional behavior.

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FansBet Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 6 reviews
6.8/10
6 reviews
Complaint Response 2 complaints
5 days avg. 2 complaints
What we like
  • Features the leading software suppliers’ games
  • Live chat available 24/7
  • Secured with SSL encryption
  • Proven fair by independent audits
What we don’t like
  • Numerous country restrictions
  • Somewhat limited number of table games
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


FansBet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://play.fansbet.com/casino/
Established
2017
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Norwegian, Finnish, German, Portuguese, Spanish
Casino Type
Instant Play, Mobile, Sports, Live Casino

FansBet Casino is an official online casino, a home to wide range of online slots, table games and live casino games, powered by some of the leading software suppliers, such as Play’n GO, Red Tiger Gaming, and Quickspin. The website is available in three different languages – English, Norwegian, German and Finnish. FansBet Casino is licensed and regulated by the Maltese Gaming Authorities (MGA).

Restricted Countries and Territories

FansBet Casino does not accept players from several countries and territories, including (but not limited to) Iran, Iraq, Israel, Jordan, Kuwait, Malaysia, Morocco, Norfolk Island (Australia), Panama, Philippines, Qatar, Saudi Arabia, and the United States.

Mobile Gaming

The casino can be played on almost every iOS and Android smartphone and tablet. Many of the site’s top slots and some other casino games can be played simply by opening the mobile version of FansBet Casino.

Security and Fairness

Members of FansBet Casino can rest assured their personal data will be kept safe. When the players are asked to submit private details for registration or banking purposes, the transmission is kept secure with SSL encryption, which is mostly used by the reputable online casinos.

Being licensed by the UK Gambling Commission, FansBet Casino offers games from some of the most popular software providers, ensuring fair, secure, and honest gaming experience.

StallCation

Complaints

Read the complaints other players have left for FansBet Casino. Learn more about complaints.

Show all complaints
FansBet Casino - Account verification procedure is nightmare

I signed up with FansbetCasino and deposited and played.

Chat then advised me to send in my KYC. I sent in - Passport, Selfie with Passport, Skrill page. Utility Bill PDF.

They then replied saying all were too blurry except the skrill screenshot (YES A PDF WAS TOO BLURRY?). All were taken with the new iphone camera.

I resubmitted all photos. My passport was approved (Email proof) and then after another two tries my selfie with passport was approved (Emailed proof).

They then asked for a second POA. I sent my posted bank statement and used the same camera that was taken to take pictures of the last documents that were approved. AGAIN Fansbet come back with 'Low Quality' and rejected the POA. So I sent the last POA I have which is a bank statement from a separate bank.

I chased this up again as no response on the bank statement. I get an email asking me to upload my passport and POA again? When i go on chat to query this chat refuses to acknowledge my passport was every verified and will not answer any of my questions relating to this. They also refuse to acknowledge if my last bank statement was ever even looked at?

So currently I have uploaded 3 POAs, 1 they haven't looked at, 2 passport pics (1 verified), 2 selfies (1 verified), skrill picture (verified) and NOW despite proof on email they are refusing to acknowledge my passport was every verified?

I have checked MGA guidelines on KYC and i have fulfilled this. I have also checked and a casino cannot UNVERIFY a document or refuse to even acknowledge it was verified in the first place.

I am currently at a ludicrous stalemate and having reviewed ASKGAMBLERS guidelines this complaint falls well inside your remit. How can I verify my account if documents are being verified and then unverified and/or ignored?

staus Unresolved
FansBet Casino - Unfairly confiscating around £400 in bonus funds
Dear AskGamblers,

Before this complaint - I want to make it very clear that I am disputing Fansbet's enforcement of their terms, not their terms themselves. My gameplay can not be described as 'irregular' if there is no indication in the terms of what is 'irregular'. I urge you to understand this is a perfectly valid complaint.

I deposited £20 to fansbet and received a £100 bonus. After winning around £400 bonus, my account was closed and bonus balance removed.

"Hey John,

I am getting back to you regarding your account closure.

To specify the breach of the Terms and Conditions clause 16, we have detected an irregular gaming pattern with this.

Therefore the decision of confiscation and account closure stands, and if you wish to take this further, you can do so.

I apologize for any inconvenience caused.

If you have any further questions, please do not hesitate to ask."

Following a back and forth, whereby I have categorically stated that I haven't broken any specific terms, the casino are standing by the opinion that my gameplay was 'irregular', which they aren't allowed to do. They have a term that says max bet £0.75 which I didn't break , and a term that says you can't decrease your stake by over 70% and complete the wagering requirement with the lower stake, which again I didn't break.

I am very frustrated that fansbet are attempting to leave it to their discretion as to what would be deemed 'irregular'. It's simply cheating.

I look forward to fansbet fixing this.

In order to show the relevant evidence for this case to ensure it isn't rejected, I have uploaded the relevant emails showing their 'reasoning' for confiscating my funds (uploaded as private).

They have also sent me this spreadsheet and claim that the highlighted part is the 'irregular gaming pattern'. I changed games after a big win, which I'm allowed to do. The only thing in their terms which is specific is that I can't drop my stake by over 70% and wager out the remainder of the wagering requirement with the lower stake.

The casino are blatently using discretion on what they deem 'irregular' gameplay. It's not fair.

I look forward to the resolution of this case


John
staus Unresolved
£400

Complaint Statistics

Avg. Amount $ 260
Avg. Complaint Duration 5 days
Avg. Response Time 5 days

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Player rating
6.8/10 6 reviews

Top reviews from our players

Very supportive support. All my favorite game providers are available. With a non deposit bonus which is to find at certain sites you can make a nice winning.

No crypto deposits, very pity, I like this method. Website could be a bit more modern, but doesn't much matter in fact. A bit more table games would be nice.

Great casino with good variety of slots. Got a great no deposit bonus, finished the playthrough X80 and went through the withdrawal process. The T&C was very clear and easy to read through. Very good and prompt live support.

Not much to say here. It would have been good to get a one large overview of all the slots so it would be easier to navigate to the slots you want to play. Also it would be nice if they accept Bitcoin.

I opened an account here a while back, but for some reason I never ended up depositing.

I recently received a no deposit bonus which had a 75x wagering requirement. I read through all bonus t&cs before I begun and off I went. Believe it or not, I actually managed to wager 7500 euros! I then made a deposit as this was one of the terms, played it through and then requested a withdrawal.

In the meantime, I uploaded my docs and they were verified within an hour or two which was great! In the meantime, I had contacted them with a separate request and they expedited it immediately, so customer service has a big thumbs up from me! They were swift, friendly and very responsive.

I waited the next day for an email telling me my withdrawal had been rejected cos of some obscure reason, but no....
Received whole amount in my Neteller account later in the afternoon. Was very happy!

All in all, a great experience!

Website is a little old school and could do with a revamp, but hey ho; not the end of the world.

I couldn't find an FAQ section, which is always helpful - the link to the page is dead.

Not so many games on offer, but I put that down to the region I am playing from, maybe?

All in all, quite content with these guys. Keep up the stellar customer service!

Excellent casino - excellent games. Won a good amount of money. I have enjoyed playing with this casino. Customer support is great. Will play again.

Withdrawal and approval of documents is slightly slow but at the end the job gets done. The pending time for withdrawals is a bit of an issue. Overall no other complaints.

Not much good to say about this site. I suppose a few of their slots are good (the ones with 243 lines) but other than that pretty shocking - You can contact the "support helpline" quite easily, but they are really not very supportive

Slots regualrly cut out assuming you could get them to work at all. The withdrawal process is painfull. I made 5 withdrawals. The forst went straight through. The rest were aweful. They made me wait 2 days, before telling me they wanted "more information". They then waited a further two days before they paid me. As I said, after 4 occassions I got truly &&&&&&&&& off

Easy to roll over the welcome bonus. Odds are OK+.

Very slow withdrawals. Seems like customer service looks at withdrawal once a week. If there's a small error or question you will have to wait 5-10 more days before they do anything.

FansBet Casino News

Read all news about FansBet Casino, check for updates and stay tuned for exclusive bonuses.

Claim up to €500 on Your First Three Deposits at FansBet Casino!
Promotion Claim up to €500 on Your First Three Deposits at FansBet Casino!

As far as welcome bonuses go, FansBet Casino is up there with the greatest. In fact, their new player welcome bonus is more of a package that spreads across your first three deposits, allowing you to claim up to €500 in additional funds. Each bonus is worth 200% each time which means you get even more bucks to try your favourite online slots. The Bonus That Keeps on Giving When you become a member at FansBet Casino you’ll have access to some of the finest games in the industry, so how do a few extra bucks sound?Becoming a new member at FansBet Casino certainly has its perks which you can start enjoying the minute you make your first deposit.Their welcome package is no ordinary one! The casino has gone above and beyond to make you feel welcome which is why there will be three identical bonuses for you to claim at the cashier, one after another! Getting Started is EasyTo take advantage of this package you need to be a member so all you have to do is follow these simple steps:Head over to FansBet CasinoRegister an account for the first timeOpen the cashierSelect the bonus deposit of at least €10 or more Wager the bonus amount 20x - using real moneyWhen wagering is complete, a 200% cash reward will be credited to your account up to €500You can also deposit as many times as you like during 7 days to fulfil the wagering requirements. Winnings can be withdrawn at any time since you are playing with real funds; however, you will lose your bonus. And of course, you can do this three times! On your first, second and third deposit. Just remember that full terms and conditions also apply. 

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