Fairspin Casino Complaints

They closed my account for a trumped-up reason after I'd been playing with them for about five years, making hundreds of thousands of deposits worth hundreds of thousands of USD. I buy and held their token TFS worth 30,000 USD. Also i have active withdrawal in process and about 500 USD on account. They stole everything and now they're not answering to my questions i sendet them in emails. You can see on screenshot that when I try to log in, there's a message. I never ask them to ban my account.

Hello dear askgamblers, I am writing to you to know why the fairspin casino is delaying in making the deposit in my crypto wallet, I contacted them but they do not clarify the payment date, I have been waiting for 7 days, I kindly ask you to contact them so they give me the solution, if you need I can also grant you the screenshot with the date of my withdrawal

Hello, My cryptocurrency withdrawal has been on hold for 6 days now and they don't give me a normal answer as to when they will withdraw my funds. Please help me understand the situation. If necessary, I can provide proof of the date of withdrawal of funds. I set the withdrawal date to 22nd, today is already 28th, this is very strange for withdrawal to crypto

Hi. I have held a fair spin account since Nov 2024, and deposited many thousands of dollars in it. Today, June 5, I made my first withdrawal request for $1000. I first got a message my ID verification was approved. I was asked for more documentation and I provided all of it. Then I was blocked from my account, with a message saying I violated the terms and conditions! I have done no such thing. Finally, I got an email saying their decision is final- they won’t tell me what I’ve done- just that there was suspicious activity. I’m an old man in cancer treatment- my daughters help me put money in account etc but it’s always from my own accounts I share with them. And as I said I’ve been making lots of deposits with no issues. This is very unethical.

I won $25,417 and the casino only allows me to withdraw via SEPA. Every day I have to beg for a paycheck. They only paid out two amounts of $1073. Today is the second time they haven't paid. Still just excuses and words from the VIP manager that I have to be patient. That's why they call me a VIP player. It's the same as all complaints. This is how they try to delay my withdrawals so that I get the full amount as late as possible. It's unfair and very mentally demanding. I don't know what to do anymore.

Hi.

I’ve been waiting for my withdrawal for days and it’s not been completed yet.

It’s a sum of 7000 EUR and the support just says that my payment is in process and should be handled by the financial team however it’s taking long now. I’m worried. Please handle my payment quicker as it should not take this long !

I win 4700 usd the 7 of june and still no paiment yet, my withdraw said its still pending. I pass the security check (kyc) and when i contact them they give me different reason. I dont know what to do at this point. They have a fast support to answer but not really helpfull for the paiments. Also its seem its all about security for the transaction and thats why its taking so long. For the withdraw i used interac witch normaly take max a days.

I have made a crypto currency withdrawal request in the value of USD 3000. It is more then 36 hours now amd still it is saying its being processed. Sipport just gives generic replyes that it is being checked manualy and that as per T&C it can tale ip to 10 days. In 2023 they should be ashamed that they need more then a few hours to process a crypto withdrawal, when all other crypto casinos do it within minutes. They are also falsley advertising on multiple websites that they have fast withdrawals and no KYC, but none of those are true. Such service is a disgrace and I will think twice before depositing again to this site. Sites such as Bets.io or CryptoLeo are much better, instant withdrawals and no KYC

Good afternoon. I won 1000 dollars in Live Roulette and put it on withdrawal, the application was being processed from 28.04 23 and 06.05 was canceled. I contacted those. support to find out what is actually the reason. Each operator gave me a completely different answer. But from what I managed to find out ^ is that the applicant is in the security department. They serve breakfast that in the coming days I will get an answer. After that, I increased this sum and today it is $ 3,500. I want to withdraw in cryptocurrency. It's been 12 calendar days today and still no response.

Hello,

I don't understand why my withdrawal is still being processed when I made it two days ago.

I play in more than 4 online casinos and withdrawals are instant and even if there is a delay it is generally 3-4 hours. As the deposit is instantaneous as must be the withdrawal. You cannot take our money in less than a minute and when we want to recover it we are asked for an eternity and especially when we are talking about a sum that is more than 73,000 dollars, and especially when using the method of payment which is USDT TRC-20. There is no easier way of this means of payment and withdrawal. So here is my problem, is it a scam?

Thank you for finding a solution to this inconvenience.

I've been registered on fairspin for quite a long, mostly because of their TFS token, to get a passive income, but in order to get a better income you also need to play on the casino.
I've verified the KYC, and I've reached the Explorer level.
I've made deposits, both with Cards and Crypto. I've withdrawn both with Cards and Crypto. I've had some issues with them, but nothing that can't be ignored (every casino might have a problem here and there).
But recently I've been playing roulette in a live casino, winning 100-300$ per day, for 4-5 days, and been withdrawing some of the winnings daily, around 100-250$, everything seemed fine, but then I got my withdrawal pending for several hours. I made another withdrawal for a smaller amount, and after that, they both got rejected. I've made withdrawals again and then got rejected again. I've contacted support, they said that 2 withdrawals couldn't be made at the same time (which is ridiculous, since it's not stated anywhere and they could've just restricted it on the withdrawal page, but ok, if you say so), so I just made 1 withdrawal and waited for it to process before making second. After around 16 hours of processing, I contacted support and asked what the reason for such long processing was, they told me it was reviewed and I had to wait, they couldn't say for how long, ok, I've decided to wait, but after around 30 hours, when I tried to log into my account, it says it's blocked for suspicious activity and I should contact support.
I did contact them, and all they wrote was:

"Hello, dear Fairspin client!The suspicous activity has been detected on your account by the Security department.
Unfortunately, we have to inform you that your account has been permanently blocked (without the right to restore access) for violating the Terms and Conditions of our site.
And also notify that when you try to create new accounts, they will be blocked without the right to withdraw funds (in case you make a deposit before this account is found).Please get to know the following states:
Account, pay-outs and bonuses (https://fairspin.io/apb)
REGISTRATION OF YOUR MEMBER ACCOUNT
1.3. You are only allowed to have one Member Account with Fairspin. If You attempt to open more than one Member Account, all accounts You try to open may be blocked or closed. If You notice that You have more than one Member Account under different names, You must notify Fairspin immediately.
1.15. Any suspicious activity on Your Member Account could lead You to being reported to the relevant authorities and freezing of the balance of Your Member Account in full. It could also lead to the closure of Your Member Account and forcible withdrawal or confiscation of Your funds.Terms and Conditions ( https://fairspin.io/terms-and-conditions )
GENERAL INFORMATION
1.3.3. These T&Cs come into force as soon as You click on the “Sign Up” button and register Your Member Account (as defined below) with Fairspin. By creating and/or opening and/or registering a Member Account with Fairspin, You signify to Fairspin that You have read these T&Cs, understand them and accept them.
Moreover, upon registration of Your Member Account You will immediately enter an agreement with Fairspin on terms and conditions contained in these T&Cs (the “Agreement”). By using the Website, Fairspin services, any of the Games and/or Your Member Account, You signify that You agree with these T&Cs and commit Yourself to abide by them at all times when using the Website, Fairspin services, any of the Games and/or Your Member Account.
1.3.4. You must read these T&Cs carefully in their entirety before clicking on the “Sign Up” button. If You do not agree with any provision of these T&Cs You must not use or continue to use the Website.
1.3.5. You fully understand and agree to be bound by the terms and conditions contained herein and as they may be amended by us from time to time.
1.3.8. If You open or attempt to open more than one Member Account, for whatever reason, Fairspin may block or close any or all of Your Member Accounts at its discretion. Fairspin also reserves the right to withhold any deposits or winnings upon the discovery of duplicate or multiple accounts at its sole discretion.
Should Fairspin decide to leave one Member Account open, it will be the first Member Account that You opened with Fairspin, to which Your remaining deposits, if any, will be transferred. Fairspin will deduct an administrative fee of 10% (minimum 30 Euro or equivalent) for every additional Member Account You have opened as well as any other deductions that may apply in accordance with these T&Cs.
Furthermore, if You attempt to open any additional Member Account after Your original Member Account had been closed for the reason of gambling addiction, any funds held in Your additional Member Account(s) will be immediately forfeited and no winnings shall be paid out under any circumstance. YOUR OBLIGATIONS AS A USER
3.1. You hereby represent and warrant that:
3.1.1. You have read these T&Cs and other documents supplied to You in connection with use of the Website and the Games and You understand and agree that Your use of the Website and Games will be governed by these T&Cs as amended from time to time.
3.1.2. You are over 18 years old or such higher minimum legal age as stipulated in the laws of jurisdiction applicable to You and, under the laws applicable to You, You are allowed to participate in the Games offered on the Website.
3.1.3. You will use the Website and Your Member Account solely and exclusively for the purpose of Your participation in the Games and not for any financial or other reason, Your participation in the Games will be strictly in Your personal non-professional capacity for recreational and entertainment reasons only.
3.1.4. You possess the sophistication, expertise and knowledge necessary to make informed decisions in respect of bets, stakes and wages, as well as use of and play the Games, and you will not rely on any communication or statement (written or verbal) by Fairspin as financial, game or investment advice or as a recommendation to enter into and play any of the available Games.
3.1.5. You fully understand that it is entirely and solely Your responsibility to enquire and ensure that You do not breach laws applicable to You by participating in the Games.
3.1.6. You register on Your behalf, and You participate in the Games on Your own behalf and not on behalf of any other person.
3.1.7. You are not a resident of (or in) a Restricted Jurisdiction or any other jurisdiction where Your participation or use of the Website or Games would be in conflict with any applicable law or any other rules, including those relating to online gaming. You may not access or use the Website, app/s and Games from these jurisdictions.
3.1.8. All information that You provide to Fairspin during the term of this Agreement is true, accurate, complete and correct, and that You shall immediately notify Fairspin of any changes of such information.
3.1.9. You are solely responsible for reporting and accounting for any taxes applicable to You under relevant laws for Your participation in Games including any winnings that You receive from Fairspin.
3.1.10. All money that You deposit into Your Member Account is not tainted with any illegality and, in particular, does not originate from any illegal activity or source.
3.1.11. You understand that by participating in the Games You take the risk of losing money deposited in Your Member Account.
3.1.12. You are and shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices in connection with Your participation in any of the Games. Fairspin hereby reserves the right to invalidate or close Your Member Account or invalidate or terminate Your participation in a Game in the event of such behaviour.REFUND POLICY
7.1. Unless otherwise expressly established hereby, Fairspin does not guarantee any reimbursements, returns and refunds and in no case will provide money refunds, except when the funds in question have not been used by You as Your stake in the Games.
7.6. Fairspin shall have the right to request You to provide any document and information to make Your KYC check under Sub-Clause 2.1.8 hereof, and additional information aimed at careful and accurate consideration of Your request for refund. You shall provide Us with such documents and additional information (including all available screenshots and other supporting data) within five (5) days upon receipt of Our request.
7.7. Fairspin may refuse Your request for refund if:
7.7.1. Decrease of the balance of Your wallet (Member Account) does not result from Technical Issue.
7.7.2. You failed to provide Us with document and information or additional information as per Clause 7.6 hereof.
7.7.3. You request for refund of potential or theoretical win.
7.7.4. Decrease of the balance of Your wallet (Member Account) results from problems with Your system (i.e., computer or other technical device used by You while using the Website or Games, due to malfunctioning of Your devices through which the Internet connection was provided to You) or problems with a third party system without Our fault.
7.7.5. If You were prohibited from using the Website or a Game as set forth by these T&Cs.
7.8. Should You submit to Us false or fraudulent information with Your request for refund more than twice time in a row or more than three times in general, Fairspin shall have the right to suspend and/or close Your Member Account and stop all communication and/or replies from Fairspin, and/or take any further measures as may be deemed appropriate, including reporting to relevant local authorities and law enforcement agencies.BREACHES, PENALTIES AND TERMINATION
11.1. Fairspin may suspend, block or close Your Member Account and withhold funds if suspicions of money laundering occur in accordance with any applicable Anti-Money Laundering legislation.
11.2. If You breach any provision of these T&Cs or if Fairspin has a reasonable ground to suspect that You have breached them, Fairspin reserves the right not to open, suspend, close Your Member Account, withhold any money in Your Member Account (including any deposit) and use such funds on Your Member Account to settle any damages incurred in this respect.
11.3. If Fairspin suspects that You are engaged in illegal or fraudulent activities when using the Website or the Games; or in breach of this Agreement; or that You are having problems with creditors or otherwise detrimental to Our business, We may freeze or terminate Your Member Account or cancel any stakes at Our absolute discretion.
Without prejudice to the generality of the foregoing, in order to mitigate and prevent illegal or fraudulent activity through use of the Website and Fairspin services, We may, at our discretion, request that You cease to and/or refrain from making use of a VPN or Proxy while using the Website. If suspicious, illegal or fraudulent activity is detected on an account while a VPN or Proxy is or was in use, we shall have the right to block the said account and funds held thereon, based on our assessment of the activity in question.
11.4. You acknowledge that Fairspin at its own discretion may decide to suspend or permanently bar You from using the Website if You have violated these T&Cs, without any right of compensation or other for You.12.10. Winnings will be paid into Your wallet (Member Account) after the final result is confirmed. However, Fairspin reserves the right to set aside any winnings should there be investigations into the result of an event resulting from a suspicion of criminal activities that may have affected the result of the event. If the irregularity is confirmed then Fairspin retains the right to void any related bets, stakes, wages and resultant winnings if any.
12.11. Should Fairspin become aware that You have placed a number of bets, stakes and/or wages from different Member Accounts You have irregularly opened, all these bets, stakes and wages will be voided. Fairspin retains the right to take further action as deemed necessary. Based on the foregoing, your account will be blocked permanently for these violations without the right to restore access.Sincerely,
Fairspin support team."

When I ask what's the exact reason for blocking the account or what was violated, they just answer with a similar email, that all the reasons were stated in the initial email.
They won't answer if the funds can be recovered, which probably means they'll just steal them.
I had around 1k$ on my account plus 280k TFS which is also around 1250$.
As I've said I've made deposits and withdrawals before, I've withdrawn 1k, 500$ without any problems, so this behavior was truly unexpected.

I'd like my account restored, or at least get the funds from my account.

Hello,

I’ve done 3 withdrawal requests:
- 17/02/2023 1000 Usd= 949.75€ (in fault)
- 21/02/2023 1000 Usd=946.41€ (received 22/02/2023)
- 22/02/2023 2000 Usd payed in 2 transactions of 946.41€ (received 22/02/2023)

All withdrawals appear in my history as processed and completed but there’s a payment of 1000usd=949.75€ missing.
I didn’t receive the withdrawal request of 17/02/2023.

I’ve contacted Support and they told me to wait the 14 days Maximum period for a successful withdrawal. That period ends today.
Still didn’t received the funds.
How come I’ve received the withdrawals made after the first one, and didn’t received that one.
Already sent bank statement as proof I didn’t receive and Fairspin claims: “At this moment the mentioned transaction was completed successfully from the side of the gaming platform”).

As usual, it’s been very difficult and exhausting trying to communicate with support.
Thank you.

First I won $10,000 which they allowed me to withdraw to another card. They paid them out in minutes. I invested in their summer winter tournament. When I managed to win $11,000 and I'm in 4th place in a $10,000 tournament, suddenly the problems started. The payment gateway for deposits has stopped working. First one card, then the other. Suddenly they put a hold on my winnings saying it was being processed by the finance department. They refused to pay me part of the winnings and as a solution they asked me to cancel the winnings. This is the second time that things have happened at this casino where they are supposed to pay me my winnings, but they try to put the player in a completely hopeless situation for no reason. Moreover, I repeatedly asked them that I needed the money. Here they treat the player who bets big money absolutely appallingly. It's a shame though, it looked like everything was absolutely perfect.