Complaint #44 Fairspin Casino

Fair Spin Casino - Funds of 949e not received

By Marta C.

3 years ago

Message on forum

Hello,

I’ve done 3 withdrawal requests:
- 17/02/2023 1000 Usd= 949.75€ (in fault)
- 21/02/2023 1000 Usd=946.41€ (received 22/02/2023)
- 22/02/2023 2000 Usd payed in 2 transactions of 946.41€ (received 22/02/2023)

All withdrawals appear in my history as processed and completed but there’s a payment of 1000usd=949.75€ missing.
I didn’t receive the withdrawal request of 17/02/2023.

I’ve contacted Support and they told me to wait the 14 days Maximum period for a successful withdrawal. That period ends today.
Still didn’t received the funds.
How come I’ve received the withdrawals made after the first one, and didn’t received that one.
Already sent bank statement as proof I didn’t receive and Fairspin claims: “At this moment the mentioned transaction was completed successfully from the side of the gaming platform”).

As usual, it’s been very difficult and exhausting trying to communicate with support.
Thank you.

Disputed Casino Fairspin Casino

Reason Delayed payment

Amount €949.75

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Darcys

• Portugal

3 years ago

Hello, just to update that I’ve received the missing payment.
Thanks to AskGamblers, for being the only way to oblige Fairspin to respect players. It’s a shame the behavior of this casino, since it does whatever is possible to delay payments and does not cooperate in a honest communication. Fairspin requested my crypto wallet address and finally assumed what was obvious from the beginning.
Again, thanks to AskGamblers.

Fairspin Casino

• Representative

3 years ago

Dear Marta!
Thank you for choosing Fairspin!

We apologize for created inconveniences and the delayed payment of your funds

The following case was created by an unusual payment situation on provider's side because of minor technical issues that had influenced the processing status of the transaction.

We emailed you regarding the possibility of initiating a refunds process

Thank you for understanding and hope for your collaboration
We always care about every of your transactions.

Respectfully,
Fairspin support team.

Fairspin Casino Complaint Stats

Resolved 40 / 40

Avg. Amount $12,770

Avg. Complaint Duration 7 days

Avg. Response Time 1 day

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