Complaint #44 Fairspin Casino

Fair Spin Casino - Funds of 949e not received

By Marta C.

3 years ago

Message on forum

Hello,

I’ve done 3 withdrawal requests:
- 17/02/2023 1000 Usd= 949.75€ (in fault)
- 21/02/2023 1000 Usd=946.41€ (received 22/02/2023)
- 22/02/2023 2000 Usd payed in 2 transactions of 946.41€ (received 22/02/2023)

All withdrawals appear in my history as processed and completed but there’s a payment of 1000usd=949.75€ missing.
I didn’t receive the withdrawal request of 17/02/2023.

I’ve contacted Support and they told me to wait the 14 days Maximum period for a successful withdrawal. That period ends today.
Still didn’t received the funds.
How come I’ve received the withdrawals made after the first one, and didn’t received that one.
Already sent bank statement as proof I didn’t receive and Fairspin claims: “At this moment the mentioned transaction was completed successfully from the side of the gaming platform”).

As usual, it’s been very difficult and exhausting trying to communicate with support.
Thank you.

Disputed Casino Fairspin Casino

Reason Delayed payment

Amount €949.75

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Darcys

• Portugal

3 years ago

Hello, just to update that I’ve received the missing payment.
Thanks to AskGamblers, for being the only way to oblige Fairspin to respect players. It’s a shame the behavior of this casino, since it does whatever is possible to delay payments and does not cooperate in a honest communication. Fairspin requested my crypto wallet address and finally assumed what was obvious from the beginning.
Again, thanks to AskGamblers.

Fairspin Casino

• Representative

3 years ago

Dear Marta!
Thank you for choosing Fairspin!

We apologize for created inconveniences and the delayed payment of your funds

The following case was created by an unusual payment situation on provider's side because of minor technical issues that had influenced the processing status of the transaction.

We emailed you regarding the possibility of initiating a refunds process

Thank you for understanding and hope for your collaboration
We always care about every of your transactions.

Respectfully,
Fairspin support team.

Fairspin Casino Complaint Stats

Resolved 40 / 40

Avg. Amount $12,770

Avg. Complaint Duration 7 days

Avg. Response Time 1 day

Fairspin Casino Complaints

See all complaints for this casino

Account blocked and 1678 USD withheld after following support instructions

I have been a loyal VIP player at Fairspin Casino for over 3 years, with total deposits exceeding $8,000. Throughout these years, I have fully verified my account, actively played, and participated in their official TFS token staking program with absolutely zero issues or complaints.

Recently, as the TFS token price steadily declined over the years (from $0.0056 in 2023 to $0.0014 currently), I decided to swap my earned tokens and withdraw my remaining balance.

Since the platform removed the token purchase button and had withdrawal limits, I contacted Fairspin Live Support for guidance. The support agents explicitly instructed and recommended that I split my total withdrawal into consecutive transactions of $500 to expedite the payout process.

I acted in complete good faith and strictly followed the official instructions given by their own support team. Immediately after doing so, my account was suddenly blocked, and my remaining balance of $1,678.55 was withheld under the vague pretext of "rule violations."

To address any potential concerns:

1. My play has always been 100% fair. I have even streamed my gameplay and TFS staking live on my channels (DachaDealer) with an open face.

2. My account is fully verified. Although my old passport expired in May, Fairspin never requested a re-verification (and successfully processed payouts afterwards). Furthermore, I now hold a newly issued, fully valid passport which I am ready to provide instantly.

3. Even after the block, Fairspin's automated system continues to process my active 3-day staking and sends me congratulatory emails about earned TFS Rakeback tokens being credited to my balance.

It is clear that Fairspin is using a completely artificial and groundless "terms violation" excuse to freeze and withhold $1,678.55 from a loyal, long-term VIP customer who simply wanted to withdraw his honest funds during a period of TFS token devaluation.

I demand that Fairspin Casino immediately unblocks my account and allows me to withdraw my full remaining balance of $1,678.55.

75h left

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They close my account and grab me after 5 years i play here its insane

They closed my account for a trumped-up reason after I'd been playing with them for about five years, making hundreds of thousands of deposits worth hundreds of thousands of USD. I buy and held their token TFS worth 30,000 USD. Also i have active withdrawal in process and about 500 USD on account. They stole everything and now they're not answering to my questions i sendet them in emails. You can see on screenshot that when I try to log in, there's a message. I never ask them to ban my account.

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Fiarspin Casino -Withholds funds 280 usdt

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Fairspin lying about the terms

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Every day I have to beg for a paycheck

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Withdrawal delay from 30th of July

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From the date 30 of July2024 to this moment, 21 of august 2024, it has been 22 days since the withdrawal process was made. And every day I try to ask them what happened with it, and they return to me with scripted answers, and a lot of copying and pasting of the responses!

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Casino is not paying out the money for 5 days

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I passed the KYC check, I have all the photos confirming this.

I have been waiting for my money for the 5th day, although they stated that they pay out the funds within one hour.

When I write to support, they say just wait until the finance department transfers the money to you!

But that's not fair!!!

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