Complaint #40 Fairspin Casino

Problems with payments, cannot communicate in desired way

By Marta C.

3 years ago

Message on forum

Hello,

I’ve won a total of 34000 USD in fairspin casino. The original transaction date (withdrawal request) was Dec 16.12.2022 until I’ve noticed that fairspin has cancelled that request for additional checks on Dec 22.12.2022

On that same day I was told:

"Additional checks of your bets have been successfully made, there is no point to worry. " They cancelled all my withdrawals requests and I was forced to create a new request 22.12.2022.

After questioning when will the payment take place they said: "Your funds will be split in parts To process faster the funds.".

I’ve got print screens of all small amounts withdrawal requests before being canceled. After that I’ve made a single withdrawal request of 34000$ (22.12.2022).

10 banking days passed (05.01.2023) and after I asked why I didn’t receive any other payment yet in my bank account, Fairspin forced me to creat a crypto wallet, saying that the payment will be "fast and smooth" with "this exception that they created" for me, as they said. I didn’t have one and created one.

After questioning again, cause I’ve didn’t received any payment, Fairspin told me: "All details had been sent to payment provider and recieving your funds now depends on the payment processor speed.”

Until today Fairspin processed 6 payments:

Bank transference: 8369.35€ (23 December 2022)

Crypto wallet: 2023.98 USD (06 January 2023); 1211,48USD (10 January 2023); 1012,95USD (11January 2023);

Bank transference: 1000 USD (12January 2023) Crypto wallet: 990,55 USD (15 January 2023)

Additionally I’ve made another withdrawal request 1500 USD on 16 January 2023. It’s also still in process.

There are still more than 19000 USD left to be payed and it’s been truly exhausting communicating with fairspin, since the answers are always the same.

Since the casino told me that with a crypto wallet the payment will be processed fast and smooth, I don’t understand what’s happening and I am truly concerned.

Disputed Casino Fairspin Casino

Reason Delayed payment

Amount $20229.04

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Darcys

• Portugal

3 years ago

Hello, I confirm that I’ve received the amount that was left to pay. Thanks to AskGamblers for the guidance.

Fairspin Casino

• Representative

3 years ago

Hi!
Apologies for the delay

We would like to inform you that the withdrawal has already been processed on our end and sent to the player. Please, expect the funds soon to arrive to your player's wallets

Respectfully,
Fairspin

Darcys

• Portugal

3 years ago

Thank you for the fast reply.
I´ve made a single withdrawl request of 34000 USD (22 December 2022) + and another one of 1500 USD (16 January 2023).
The amount left to be payed is 18729,04 USD (first withdrawl request) + 1500 USD (second withdrawl request).
Thank you.

Fairspin Casino Complaint Stats

Resolved 40 / 40

Avg. Amount $12,770

Avg. Complaint Duration 7 days

Avg. Response Time 1 day

Fairspin Casino Complaints

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Account blocked and 1678 USD withheld after following support instructions

I have been a loyal VIP player at Fairspin Casino for over 3 years, with total deposits exceeding $8,000. Throughout these years, I have fully verified my account, actively played, and participated in their official TFS token staking program with absolutely zero issues or complaints.

Recently, as the TFS token price steadily declined over the years (from $0.0056 in 2023 to $0.0014 currently), I decided to swap my earned tokens and withdraw my remaining balance.

Since the platform removed the token purchase button and had withdrawal limits, I contacted Fairspin Live Support for guidance. The support agents explicitly instructed and recommended that I split my total withdrawal into consecutive transactions of $500 to expedite the payout process.

I acted in complete good faith and strictly followed the official instructions given by their own support team. Immediately after doing so, my account was suddenly blocked, and my remaining balance of $1,678.55 was withheld under the vague pretext of "rule violations."

To address any potential concerns:

1. My play has always been 100% fair. I have even streamed my gameplay and TFS staking live on my channels (DachaDealer) with an open face.

2. My account is fully verified. Although my old passport expired in May, Fairspin never requested a re-verification (and successfully processed payouts afterwards). Furthermore, I now hold a newly issued, fully valid passport which I am ready to provide instantly.

3. Even after the block, Fairspin's automated system continues to process my active 3-day staking and sends me congratulatory emails about earned TFS Rakeback tokens being credited to my balance.

It is clear that Fairspin is using a completely artificial and groundless "terms violation" excuse to freeze and withhold $1,678.55 from a loyal, long-term VIP customer who simply wanted to withdraw his honest funds during a period of TFS token devaluation.

I demand that Fairspin Casino immediately unblocks my account and allows me to withdraw my full remaining balance of $1,678.55.

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