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Every day I have to beg for a paycheck


1 year ago
I won $25,417 and the casino only allows me to withdraw via SEPA. Every day I have to beg for a paycheck. They only paid out two amounts of $1073. Today is the second time they haven't paid. Still just excuses and words from the VIP manager that I have to be patient. That's why they call me a VIP player. It's the same as all complaints. This is how they try to delay my withdrawals so that I get the full amount as late as possible. It's unfair and very mentally demanding. I don't know what to do anymore.
Disputed Casino Fairspin Casino
Amount $25417

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name
Dear Potlesk2015,
First and main - we really understand that some situations can form any kind of negative impression but we want to pay special attention to facts that have been mentioned earlier.

Fairspin always cares about every situation and we want to be clear at every point.
Such a way to work with this situation excludes any place for any type of excuses.
We are really sorry if any of our responses could be taken any different way than a simple response to the subject of this situation.

Notification about specific points of the Terms and Conditions of the gaming platform that has been mentioned earlier is not required due to the fact of its presence on the Fairspin at the moment of your registration.
With that we have the fact that upon registration you confirmed that you know Terms and Conditions of the gaming platform and agree with it.

According to the mentioned - withdrawal request of the member of the gaming platform might take up to 10 business days for processing.
Such a period of time is due the fact that different transactions might have different specificity and it can be the reason for time of processing.
Almost never withdrawal of the members of the gaming platform took the whole 10 business days.
We would like to remind you that none of your withdrawals took a whole period of time either.
Our Team always cares to complete every transaction as fast as possible even if it has any type of specificity in the process.

As it has been mentioned earlier in this complaint - our rules say that deposits and withdrawals must be carried out using identical or similar methods.
That is why there is a specific method(SEPA) available for that type of transa­cti­on(­wit­hdr­awal) on your account.
You did not use a crypto wallet or e-wallet for your last deposit that has been used to form the amount of winning funds on your account and that is why any other methods are not available for withdrawal of exactly that amount of winnings.
SEPA as a method is working now and you can see that with this method part of your winnings already reached you.
The method is working and available on your account and that is why it excludes the need to check alternative options for withdrawal of the amount of funds that you have on your account.
With that you can see that there are no incorrections and all processes stay in frames of the mechanics and rules of the gaming platform.

We would like to return to information that has been mentioned in this complaint before.
Gaming platform Fairspin never refuses to complete withdrawal of the winnings for every member of the platform if that type of transaction can be completed.
We always guarantee that all winnings will reach every winner.
However, do not forget that Fairspin can not influence your personal plans in your personal life - we can operate only in frames of mechanics and rules of the platform.

All funds of your active balance are always under your control and you are free to use it as you wish.
At the moment we can process your withdrawal request in frames of the process that is already set for this type of transaction on your account.

We always care about only the best experience for every member of the gaming platform but that is available only in frames of the mechanics and rules of the Fairspin.

Respectfully,
Fairspin
User name loyalty-level-2
Dear ASKGamblers, yes, please. A complaint can be closed.
User name

Dear @Potlesk2015,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Fairspin Casino Complaint Stats

Resolved 40 / 40
Avg. Amount $12,770
Avg. Complaint Duration 7 days
Avg. Response Time 1 day

Fairspin Casino Complaints

See all complaints for this casino
Account blocked and 1678 USD withheld after following support instructions

I have been a loyal VIP player at Fairspin Casino for over 3 years, with total deposits exceeding $8,000. Throughout these years, I have fully verified my account, actively played, and participated in their official TFS token staking program with absolutely zero issues or complaints.

Recently, as the TFS token price steadily declined over the years (from $0.0056 in 2023 to $0.0014 currently), I decided to swap my earned tokens and withdraw my remaining balance.

Since the platform removed the token purchase button and had withdrawal limits, I contacted Fairspin Live Support for guidance. The support agents explicitly instructed and recommended that I split my total withdrawal into consecutive transactions of $500 to expedite the payout process.

I acted in complete good faith and strictly followed the official instructions given by their own support team. Immediately after doing so, my account was suddenly blocked, and my remaining balance of $1,678.55 was withheld under the vague pretext of "rule violations."

To address any potential concerns:

1. My play has always been 100% fair. I have even streamed my gameplay and TFS staking live on my channels (DachaDealer) with an open face.

2. My account is fully verified. Although my old passport expired in May, Fairspin never requested a re-verification (and successfully processed payouts afterwards). Furthermore, I now hold a newly issued, fully valid passport which I am ready to provide instantly.

3. Even after the block, Fairspin's automated system continues to process my active 3-day staking and sends me congratulatory emails about earned TFS Rakeback tokens being credited to my balance.

It is clear that Fairspin is using a completely artificial and groundless "terms violation" excuse to freeze and withhold $1,678.55 from a loyal, long-term VIP customer who simply wanted to withdraw his honest funds during a period of TFS token devaluation.

I demand that Fairspin Casino immediately unblocks my account and allows me to withdraw my full remaining balance of $1,678.55.

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72h left
$1,679