Complaint #103 Fairspin Casino

Account blocked and 1678 USD withheld after following support instructions

By DachaDealer

16 hours ago

Message on forum

I have been a loyal VIP player at Fairspin Casino for over 3 years, with total deposits exceeding $8,000. Throughout these years, I have fully verified my account, actively played, and participated in their official TFS token staking program with absolutely zero issues or complaints.

Recently, as the TFS token price steadily declined over the years (from $0.0056 in 2023 to $0.0014 currently), I decided to swap my earned tokens and withdraw my remaining balance.

Since the platform removed the token purchase button and had withdrawal limits, I contacted Fairspin Live Support for guidance. The support agents explicitly instructed and recommended that I split my total withdrawal into consecutive transactions of $500 to expedite the payout process.

I acted in complete good faith and strictly followed the official instructions given by their own support team. Immediately after doing so, my account was suddenly blocked, and my remaining balance of $1,678.55 was withheld under the vague pretext of "rule violations."

To address any potential concerns:

1. My play has always been 100% fair. I have even streamed my gameplay and TFS staking live on my channels (DachaDealer) with an open face.

2. My account is fully verified. Although my old passport expired in May, Fairspin never requested a re-verification (and successfully processed payouts afterwards). Furthermore, I now hold a newly issued, fully valid passport which I am ready to provide instantly.

3. Even after the block, Fairspin's automated system continues to process my active 3-day staking and sends me congratulatory emails about earned TFS Rakeback tokens being credited to my balance.

It is clear that Fairspin is using a completely artificial and groundless "terms violation" excuse to freeze and withhold $1,678.55 from a loyal, long-term VIP customer who simply wanted to withdraw his honest funds during a period of TFS token devaluation.

I demand that Fairspin Casino immediately unblocks my account and allows me to withdraw my full remaining balance of $1,678.55.

Disputed Casino Fairspin Casino

Reason Account closure

Amount $1678.55

Discussion

82 hours left for Fairspin Casino to respond.

DachaDealer

13 hours ago

Dear AskGamblers Complaint Team,

Thank you for the update. I would like to clarify that Fairspin Casino has completely ignored all my emails and has not provided any official written notice or explanation regarding the block.

As requested, I am providing the full evidence of my correspondence and the block from my side:

I have attached the updated screenshot of the full email chain sent to [email protected], clearly showing the initial claim from July 15th, the follow-up from July 16th, and today's final reminder from July 20th. As you can see, there has been zero response from the operator for 5 full days.

I have also attached the screenshot of the exact notification window that appears when I try to log into my account, stating the block.

The block happened immediately after I legally exchanged my TFS tokens according to their daily rules and requested a withdrawal. I hope this full context and the attached proof allow you to proceed with the investigation and contact the casino.

Thank you

Fairspin Casino Complaint Stats

Resolved 40 / 41

Avg. Amount $13,215

Avg. Complaint Duration 7 days

Avg. Response Time 1 day

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