Complaint #103 Fairspin Casino

Account blocked and 1678 USD withheld after following support instructions

By DachaDealer

2 weeks ago

I have been a loyal VIP player at Fairspin Casino for over 3 years, with total deposits exceeding $8,000. Throughout these years, I have fully verified my account, actively played, and participated in their official TFS token staking program with absolutely zero issues or complaints.

Recently, as the TFS token price steadily declined over the years (from $0.0056 in 2023 to $0.0014 currently), I decided to swap my earned tokens and withdraw my remaining balance.

Since the platform removed the token purchase button and had withdrawal limits, I contacted Fairspin Live Support for guidance. The support agents explicitly instructed and recommended that I split my total withdrawal into consecutive transactions of $500 to expedite the payout process.

I acted in complete good faith and strictly followed the official instructions given by their own support team. Immediately after doing so, my account was suddenly blocked, and my remaining balance of $1,678.55 was withheld under the vague pretext of "rule violations."

To address any potential concerns:

1. My play has always been 100% fair. I have even streamed my gameplay and TFS staking live on my channels (DachaDealer) with an open face.

2. My account is fully verified. Although my old passport expired in May, Fairspin never requested a re-verification (and successfully processed payouts afterwards). Furthermore, I now hold a newly issued, fully valid passport which I am ready to provide instantly.

3. Even after the block, Fairspin's automated system continues to process my active 3-day staking and sends me congratulatory emails about earned TFS Rakeback tokens being credited to my balance.

It is clear that Fairspin is using a completely artificial and groundless "terms violation" excuse to freeze and withhold $1,678.55 from a loyal, long-term VIP customer who simply wanted to withdraw his honest funds during a period of TFS token devaluation.

I demand that Fairspin Casino immediately unblocks my account and allows me to withdraw my full remaining balance of $1,678.55.

Disputed Casino Fairspin Casino

Reason Account closure

Amount $1678.55

Discussion

DachaDealer

5 days ago

Dear AskGamblers Team,

As expected, the casino representative has provided another void, generic statement without a single fact, timeframe, or explanation regarding the reason for my account closure and balance withholding.

Simply repeating that "the matter is being reviewed" for weeks while keeping 1,678.55 USDT frozen is an abuse of the dispute process.

I kindly ask the AskGamblers team to step in and request specific information or evidence from Fairspin regarding this case, rather than accepting another circular response. If they fail to provide clear justifications or details, I request this complaint to be resolved in my favor.

Fairspin Casino

• Representative

5 days ago

Dear Complaint Team,

Please be assured that this case is not being disregarded. The review by the relevant department is still ongoing, and all available information related to the case is being considered as part of the assessment process.

Once the review has been completed, the customer will be informed of the outcome via the official communication channel. Following this, the relevant official response will also be provided within this complaint thread.

We appreciate your patience and cooperation while the relevant department continues its review of this matter.

Kind regards,
Fairspin Casino

DachaDealer

1 week ago

Dear AskGamblers Team!

The response provided by the Fairspin Casino representative is a clear, generic copy-paste template used solely to delay the process. The casino is posting the exact same automated message regarding an "ongoing investigation" across multiple complaints simultaneously, without providing a single piece of evidence, specific timeframes, or actual details.

A significant amount of time has passed since my account was blocked. My profile was fully verified, and the casino is currently withholding a clear, undisputed balance of 1,678.55 USDT without any legal or valid grounds.

I kindly request the AskGamblers complaint team to set a strict deadline for Fairspin to either present concrete evidence of any alleged violation or finalize this dispute. A standard automated response about an "indefinite internal review" cannot be accepted as a valid answer to this complaint.

Fairspin Casino

• Representative

1 week ago

Dear Complaint Team,

Thank you for your message.

Please be informed that the review of this case by the relevant department is still ongoing. Once there are any updates or a final outcome available, we will make sure to provide the relevant information accordingly.

Thank you for your patience and cooperation.

Kind regards,
Fairspin Casino

Fairspin Casino Complaint Stats

Resolved 40 / 42

Avg. Amount $12,940

Avg. Complaint Duration 7 days

Avg. Response Time 1 day

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