Fairspin Casino - Withdrawal delay from 30th of July

(Violation of exceeding 10 banking working days)

Paragraph No. 5.14.

Dear Fairspin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello!

We really appreciate the attention of the ASKGAMBLERS Team to this situation.

Situation of the not typical nature takes part on the account of the member of the gaming platform Fairspin.
At the moment we are working with it and do all of our best for successful further resolving of it.
Our Team is in touch with Yousif92.
We believe that even such a situation can be resolved.

Respectfully,
Fairspin!

Dear AskGamblers,

from the date of "July 30 2024" until this moment, "August 27 2024".. “twenty-eight” days have passed since the date of the withdrawal process start, and the amount has not been deposited yet! The Fairspin platform continues to violate the terms that were agreed upon between us! ((Violation of exceeding 10 banking days)) Paragraph No. 5.14. From ACCOUNT, PAY-OUTS AND BONUSES

Hello!

Our Team will be glad to make some points clearer to prevent any possible misunderstanding.

Point 5.14. from “Account, Pay-outs and Bonuses” section of the Terms and Conditions present and we always follow it.
However, we would like to mention that Terms and Conditions of the gaming platform work separately and together at the same time.

To be more simple - our Team always cares to complete every transaction of every member in the period that is set.
But specific transactions can require more time for correct processing of it.
Such conditions can take place due situations and/or processes that must be used for successful transactions.

As we have mentioned, we are in touch with Yousif92.
Details of that situation have been provided to this member of the gaming platform.
That is really not a typical situation but every participant of this complaint can be sure that we really care about it and want to resolve it successfully.

Respectfully,
Fairspin!

Greetings,


I ask the officials of the fairspin platform to "explain to everyone" the reason for the delay, And the clear violation of the terms that were agreed upon between us!

Dear Fairspin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello!

We would like to specify this situation and make it clear for all participants.

All details of this situation and the reasons for it have been provided to Yousif92 in personal communication.

Fairspin always cares about every situation that might take place.

With that we provided details and our offer to Yousif92 with which we can successfully resolve this matter.

Our Team is still waiting for a response from this member of the gaming platform.

We can assure anyone that even with the most difficult situations - Fairspin always cares about resolving it.

Respectfully,

Fairspin!

Greetings for all


I demand more transparency, as the Fairspin platform claims,

I want those in charge of the fairspin platform to announce to everyone here in "ASKGAMBLERS" the reason for the Prolonging, delay, and blatant violation of the terms they established and agreed upon between us.


Without polishing the reputation of the platform by its employees, what happened between us? What is the deal they offered to me?



My regards
Yousif92

Dear Yousif92,
The Fairspin Team always provides only available and actual information.

First and main that we would like to state - that we truly sorry that any type of the negative impression that you have mentioned might take place.
But with that we also can remind anyone that Terms and Conditions of the gaming platform work separately and together at the same time and no points have been violated inexactly that specific situation that becomes subject of this complaint.

All details of this situation have been provided to Yousif92 in private communication.
Also we would like to state in this complaint and remind Yousif92 that he originally agreed with one of our offers - our Team is still waiting for response and we are ready to process it further.

Respectfully,
Fairspin!

Dear @Yousif92,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Greetings to all,

quote:
"Also we would like to state in this complaint and remind Yousif92 that he originally agreed with one of our offers - our Team is still waiting for response and we are ready to process it further."

* If I agree i should sign ✍🏻, Is there any signature from me that I agree to the settlement or offers thats fairspin presented to me?

* "one of our offers"..
How many offers that fairspin been offered to me?

* If I agreed (as they claimed) ..why they waiting my response!?



My regards
Yousif92

Hello!

Our Team really cares about every situation of every member of the gaming platform.
This situation is really not typical but we believe that a solution can be found.

At the moment Fairspin assigned a new manager for Yousif92 to resolve that situation and care about further experience of this member on the gaming platform.
New manager already contacted Yousif92 through email with information due current situation and we are waiting for response.

We believe that this situation will be resolved soon.

Respectfully,
Fairspin!

Dear Fairspin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear ASKGAMBLERS Team,
As we have mentioned - we have contacted member of the gaming platform with new information and available option to resolve this situation.
At the moment we still have no response from Yousif92 and we are still waiting for it.

Fairspin really cares to resolve this situation.
As soon as there will be any update we will post it here.

Respectfully,
Fairspin!

Dear @Yousif92,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Greetings

To everyone , nothing important happened. They just replaced one employee with another..
"vip customer manager", and they continue to prolong the issue .

Their excuses are very weak and they are looking for a reason not to give me my money

My regards
Yousif92

Dear Yousif92,
We ask you to pay attention to the information provided by your new manager.
Fairspin really cares to resolve that situation and your new manager provides you with a solution for it.

We will wait for your response and further cooperation.

Respectfully,
Fairspin!

Greetings


The withdrawal I made on July 30, 2024 has been rejected!! After nearly 55 days of waiting!!!

Without giving any reason for this rejection!

My regards
Yousif92

Dear Yousif92,
We are really glad that you contacted us in this complaint and privately.
At the moment we are in touch.

Fairspin is ready to resolve this situation as soon as Yousif92 completes the processes provided by his new manager.
Right after the mentioned action, full amount of funds will be sent to this member of the gaming platform.

Our Team really cares to resolve this situation.

Respectfully,
Fairspin!

Greetings to all

My Total transactions on Fairspin (deposit & withdrawal):-

Total deposits= $301,356.31 USDT

Total withdrawals= $138,264.15 USDT

These transactions were successfully completed from August 15, 2022 until July 24, 2024 (Nearly two years)


After this huge transactions.. they rejected my withdrawal "wich is pending for 55 days"..
for ‏"verification processes" as they claimed !!

They prolong the issue for 55 days for many claims..last claims is "verification processes" !!

Thats unbelievable!!!


My regards
Yousif92

Notes..!

It should be noted.. that i made a new withdrawal with amount of $285,080usdt (Two hundred and eighty-five thousand and eighty dollars)

Attached..photo of the transaction for my new withdrawal



My regards
Yousif92

Hello!

We would like to mention that our Team does not refuse to complete a withdrawal request with an amount that has been set.
However, transaction will be completed only after completion of processes that have been required from this member of the gaming platform.
Processes that are required can take place due to the specificity of this situation.

We would like to make a point one more time - Fairspin does not refuse to complete transaction of the Yousif92.
It will be completed right after completion of the processes that has been provided to the member of the gaming platform.

Respectfully,
Fairspin!

Hi

After this deliberate procrastination for nearly two months, please contact the lawyer that assigned by me.
The matter has become very boring! The lawyer has contacted the fairspin platform and their operator"Techcore Holding B.V",I hope that fairspin will cooperate with him. These issues will be discussed from A to Z. I believe that if fairspin platform continues in this manner of procrastination, we will go to the "Curaçao" court and it is possible that gambling license will be suspended.


My respect
yousif92

Dear AskGamblers greetings,,



An agreement was made with a personal lawyer to return my funds from the fairspin platform. As you know, the issue was unresolved in AskGamblers, so I made the decision to transfer my claim through a private lawyer and take it to the Curaçao court,The platform fairspin.io is operated by Techcore Holding B.V., company And it subject to Curaçao Gaming Control Board



My respects
Yousif92