Complaint #42 Fairspin Casino

Repeated problem with withdrawing money

By Potlesk2015

3 years ago

First I won $10,000 which they allowed me to withdraw to another card. They paid them out in minutes. I invested in their summer winter tournament. When I managed to win $11,000 and I'm in 4th place in a $10,000 tournament, suddenly the problems started. The payment gateway for deposits has stopped working. First one card, then the other. Suddenly they put a hold on my winnings saying it was being processed by the finance department. They refused to pay me part of the winnings and as a solution they asked me to cancel the winnings. This is the second time that things have happened at this casino where they are supposed to pay me my winnings, but they try to put the player in a completely hopeless situation for no reason. Moreover, I repeatedly asked them that I needed the money. Here they treat the player who bets big money absolutely appallingly. It's a shame though, it looked like everything was absolutely perfect.

Disputed Casino Fairspin Casino

Reason Verification issues

Amount $11000

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Potlesk2015

• 3 reviews

3 years ago

Yes, I hereby close the complaint. It was a misunderstanding. Thank you Fairspin casino for fair dealing.

Fairspin Casino

• Representative

3 years ago

Greetings,

Dear Player, Askgamblers,

Thank you for the patience and trust!

As the withdrawal was succesfully concluded, we kindly ask to close the complaint as resolved.
We appreciate your positive review, wish you good luck and to have a good time on our platform.

Regards,
Fairspin Support Team

Potlesk2015

• 3 reviews

3 years ago

I would like to conclude by saying that Fairspin casino has my high praise and apologies. They finally paid everything today. I have to admit that they kept their word, and that's the most important thing. I recommend this casino. Thank you.

Fairspin Casino Complaint Stats

Resolved 40 / 40

Avg. Amount $12,770

Avg. Complaint Duration 7 days

Avg. Response Time 1 day

Fairspin Casino Complaints

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Fairspin lying about the terms

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Every day I have to beg for a paycheck

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Withdrawal delay from 30th of July

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Is there a liquidity problem facing Fairspin platform? That's couldn't gives me my money?

Do they think that by prolonging the procedures like this, I will reverse the withdrawal and continue gambling?

From the date 30 of July2024 to this moment, 21 of august 2024, it has been 22 days since the withdrawal process was made. And every day I try to ask them what happened with it, and they return to me with scripted answers, and a lot of copying and pasting of the responses!

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I passed the KYC check, I have all the photos confirming this.

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When I write to support, they say just wait until the finance department transfers the money to you!

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