Fairspin Casino - Repeated problem with withdrawing money

Greetings,

Dear Player,

We are sorry that you have faced such situation on our platform.
Please note that according to the T&C of our platform, to which you have agreed upon completing registration, withdrawals may take up to 10 banking days.

"ACCOUNT, PAY-OUTS AND BONUSES
5. WITHDRAWALS FROM YOUR MEMBER ACCOUNT
5.14. Please note that funds usually will be transferred to Your external account or wallet within ten (10) banking days upon the moment (date) Fairspin has processed Your notice for withdrawal and Fairspin confirmed (approved) such withdrawal."

Also, please note that we are always doing everything in order to complete your withdrawal as soon as it is possible, however in case of requests with higher than usual amounts it may take additional time in order to process your withdrawal.

Thank you for the patience! As soon as all of the required processing will be succesfully complete your funds will be transferred to your bank account.

Regards,
Fairspin Support Team

Hello, Fairspin Casino is preventing me from withdrawing. And that's because you've repeatedly de-selected if I've asked for a second one. Your claim was that selections can only be merged into one. If I win again and request a withdrawal, I have to cancel the previous withdrawal. Since you have 10 working days, it is not possible to withdraw the money. If I win and they keep my money, the previous withdrawal will have to be voided. I consider it fraudulent. I invested a lot of money in the summer - winter tournament, but by consolidating the selection, it is not possible to continue it. And that's not fair.

Furthermore, I repeatedly asked you for a deposit and was also not granted.

I've been asking for at least part of the winnings for 4 days now, I have to ask for 4 days and I keep getting the same answer. No one from Faispin ever informed me on their own. I've even been told they won't talk to me if there's an open line of communication somewhere (here). I wrote that I was waiting for a reply. I'll admit that the hopeless situation has driven me to the point where I'm already uncomfortable with them. It is quite obvious that they are deliberately withholding the payout of the winnings, because I wrote to them that I need the money, otherwise I will be in an unpleasant situation. Now seriously, this is the standard behavior of a quality and decent casino that respects a player who happily invested tens of thousands of dollars with them? I am aware of the 10 working day deadline. Which is the only casino in the world. Every other casino pays instantly. But I think paying out part of the winnings is standard. But as I looked, I am not the first or the last to encounter this frivolous behavior.

Hi!
Dear, All.

We are currently working on processing player’s payment, however there are certain technical complications which cause the delay.

We’re working on fixing it, but in case we are unable to fix them within the next couple of days we will reach out to the player and offer him an alternative withdrawal method.

Respectfully,
Fairspin

Hello, may I know why you don't immediately offer an alternative withdrawal if you have complications with the current one? After all, this is a prime example of not wanting the player to have money in their account as quickly as possible. I'm quite sorry. Thank you.

so Fairspin offered me another way to pay out my winnings that works. So I did it. And what happened? Nothing. They keep withholding my money. This is reality. The paradox of things is that in the meantime I requested a withdrawal of the $160 I won on Friday and they paid me immediately. So everything I wrote about the big wins being held back for no reason is true and a sad reality

I would like to conclude by saying that Fairspin casino has my high praise and apologies. They finally paid everything today. I have to admit that they kept their word, and that's the most important thing. I recommend this casino. Thank you.

Greetings,

Dear Player, Askgamblers,

Thank you for the patience and trust!

As the withdrawal was succesfully concluded, we kindly ask to close the complaint as resolved.
We appreciate your positive review, wish you good luck and to have a good time on our platform.

Regards,
Fairspin Support Team

Yes, I hereby close the complaint. It was a misunderstanding. Thank you Fairspin casino for fair dealing.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.