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Fairspin Casino - Holds my Withdrawal of $2333 for 4 Days

RESOLVED

Complaint Info

Disputed casino

Fairspin Casino

Amount

$ 2333

2 years ago

Fairspin has been holding my withdrawal away from me for almost 5 days now.

They keep talking about supposed "banking days" when it is about a monero transaction, which doesn't take even 10 minutes.

They refuse to send the money, even though I'm fully verified and all my previous deposits have been without an issue.

I self excluded my account with them to show them that I will not gamble the balance away, but now they stall things even more and wont even confirm that my withdrawal has been pending for 4 days.

2 years ago

Greetings,

Dear AskGamblers, ROMANPHS,

According to the ACCOUNT, PAY-OUTS AND BONUSES, 5.14. Please note that funds usually will be transferred to Your external account or wallet within ten (10) banking days upon the moment (date) Fairspin has processed Your notice for withdrawal and Fairspin confirmed (approved) such withdrawal.

We are sorry for the inconvenience, however this procedure is standard and was agreed by you upon registration on our platform.

Please indicate if you require any further clarification.

Regards,
Fairspin Support Team

2 years ago

i understand that you CAN do that, it doesnt mean you should.


dont be < offensive language > to your players and you wont keep losing them.


pay out my winnings already and leave me alone.

AskGamblers
2 years ago

Dear @RomanPHS,

Please keep in mind that using offensive language or any other form of activity which could be classified as verbal aggression is considered a severe violation of the AGCCS Terms and Guidelines. Any further similar activity or attempt will lead to immediate rejection of your case and a permanent ban on using any of the services offered by AskGamblers.

Thanks for your cooperation.

2 years ago

i believe the word i used was as unoffensive as possible in this situation , and what they do to the players poses much greater harm to the gambling community, but whatever.

also they keep talking about banking days, which have literally NOTHING to do with crypto transfers.

they just want to drag things out to tilt their players and make them lose their winnings. they know that many players will fall for this and this is how they do their business.

its an embarassment for askgamblers to have this site featured on the frontpage. even on askgamblers they advertise 10minutes to 72 hours withdrawal times , but what happens in this complaint seems to be the reality.

just give me my money , and leave me alone. i didnt have to wait when depositing. and im fully verified.

there is not REASON to keep it.

2 years ago

It has now been 10 business days and 4 hours (weekends are business days because you do withdrawals and deposits on business days) since my withdrawal request.

Pay out my winnings immediately. You don't have any excuses anymore

2 years ago

i received my money , this complaint is to be closed.

AskGamblers
2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.