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Eurogrand Casino

Player Rating 44 Reviews
6.8/10
44 Reviews
Complaint Response 12 Complaints
5 days avg. 12 Complaints
What we like
  • Provides the option of mobile gaming
  • Live games included in the offer
  • Live chat available
  • Secured with SSL encryption
  • Certified by Gaming Labs
What we don’t like
  • Live chat available only after the software has been downloaded
  • A large list of restricted countries
  • Slow withdrawal process
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Eurogrand Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.eurogrand.com
Established
2006
Licences
Gibraltar Regulatory Authority
Affiliate Program
Languages
German, Japanese, English
Casino Type
Instant Play, Mobile, Download

Eurogrand Casino is an online casino powered by the world-renowned Playtech software with a wide variety of slots to choose from. The casino features the option of mobile gaming, as well as playing table games with live dealers, and is licensed by Gibraltar Regulatory Authority.

Restricted Countries

Eurogrand Casino does not currently accept players who live in Greece, the Philippines, Portugal, Australia, Bulgaria, Hong Kong, Iran, Thailand, France and USA, among other countries. In order to get the full list of all the restricted countries, just scroll down to the Casino Details section.

Mobile Gaming

Player who enjoy spinning reels on the move can access the casino on their mobile devices as Eurogrand is a mobile casino with a large assortment of games to choose from.

Security and Fairness

The Eurogrand Casino site is equipped with rapid SSL encryption. In order to ensure random number generation process remains unbiased, Eurogrand software is subject to regular testing by first-rate accounting firms and it has been certified by Gaming Laboratories and TST Labs.

StallCation

Complaints

Read the complaints other players have left for Eurogrand Casino. Learn more about complaints.

Show all complaints
Eurogrand Casino - Declined withdrawal of 1400 euro
On 28th of October I won 1400 euro in Eurogrand Casino and made a withdrawl of 1400 eur. Than I received a confirmation of this withdrawl. One day later the withdrawl was declined because I made my casino account in Sharon Bol like everybody calls me. But on my passport my name is Jennifer Sharon Bol-Tjon Poen Gie. My maidenname is Tjon Poen Gie but in Holland we use our married name which is Bol so everybody calls me Sharon Bol. My firstname is Jennifer but from birth my mother called by nickname Sharon. I already sent a copy of my passport and all necessary documents to this casino but they do not accept. I made a deposit from my backaccount you can check that . On my bankaccount J.S. Bol-Tjon Poen Gie you can see also my full name. I play for many years in this casino and in the past I won several times and eurogrand payed me the money without any problem. Since the casino changed into William Hill casino it is now a problem to get my money. In the mean time I have a lot of emails in which support people of the casino are telling that things are solved and my name has been changed in the account to Jennifer Sharon Bol-Tjon Poen Gie. And everytime I get an email that I have to send documents which I did a several time and stillI cannot withdrawl the money that I won which is still in my casino account. The do not cooperate and help me so I kindy request you to investigate this matter because I won this money honestly. When I deposited the money into my casino account nobody told me that my name was not valuable so I do not understand.
staus Resolved
€1400
Eurogrand Casino - William Hill Group not honoring its own Self Exclusion Policy
hi there i have a complaint about eurogrand casino. i have been self excluded from williamhill group on 24/06/2012. for 5 years, that means i cant open any other account on williamhill group. but eurogrand casino which is part of william hill casino (https://secure.gamblingcommission.gov.uk/gccustomweb/PublicRegister/PRAccountDetails.aspx?accountNo=39225) allow me to open an account and i made lots of deposit and withdrawals with this casino. my username and email address was same, and i also sent them my all id to verify my account. those are: Sign up date: 2014-02-23 00:25:41 Deposit made: Time and Date Payment method used Amount 2014-08-11 20:25:56 465943...0608 £2,000.00 2014-08-11 20:14:17 465943...0608 £3,000.00 2014-08-09 11:41:50 465943...0608 £500.00 2014-08-02 09:51:41 465943...0608 £500.00 2014-07-15 14:01:19 465943...0608 £10.00 2014-07-04 16:00:48 PayPal £1,500.00 2014-07-03 20:38:52 465943...0608 £1,000.00 2014-07-03 19:12:12 465943...0608 £3,000.00 2014-06-30 18:37:39 465943...0608 £1,000.00 2014-06-17 00:46:06 465943...0608 £2,000.00 2014-06-16 19:05:35 465943...0608 £500.00 2014-06-08 19:32:23 465943...0608 £1,000.00 2014-06-08 19:27:22 540450...6536 £300.00 Withdrawals made: 2014-09-05 03:07:29 465943...0608 £3,700.00 2014-08-31 01:37:45 465943...0608 £3,000.00 2014-08-29 01:23:12 465943...0608 £50.00 2014-08-15 00:12:03 465943...0608 £50.00 2014-08-05 23:51:44 465943...0608 £700.00 2014-07-22 16:50:17 465943...0608 £10.00 2014-07-07 22:57:00 465943...0608 £180.00 2014-06-22 23:07:07 465943...0608 £4,100.00 2014-06-12 19:19:03 465943...0608 £2,100.00 as a self exluded person from williamhill group they should not allow me to open an account. so i would like to request them to void my all deposit and withdrawals from eurogrand casino. Thanks
staus Unresolved
£2600
EuroGrand Casino - wager requirement

I registered for EuroGrand on 16.09.13

I made two deposits immediately one for £26.00 and another for £10.00

After making my deposits I went to place a bet on roulette. As I was going to place my bet two pop ups appeared stating I had received bonuses. One for £6.50 and one for £1.00. As I wanted to get on with placing my bet I clicked okay to both. I then placed a bet for £36.00 (the total amount I had deposited minus the bonus) on red. After this I went to withdraw my winnings (excluding the bonus amount). When I attempted to withdraw my winnings I got a message advising that the amount I was attempting to withdraw was more than my balance. I rang customer service and explained my situation. Customer service advised that I was unable to withdraw the winning because I used the bonus and there was a wager requirement of £1000.00 before I could withdraw my winnings.
I explained that I had no interest in using the bonus and the amount I had wagered was the amount I had deposited. The customer service adviser said that the bonus could be removed so I could make a withdrawal. I requested that this was done. This resulted in me losing all my winnings. This is despite the fact there was only £7.50 worth of bonuses and I had bet £36.00. I was advised that if I want my winnings back I would have to meet the wager requirement to be able to withdraw. I never had any intention of betting the bonus. The bonus was bet automatically for me. At no point was I given the choice between betting the bonus and betting my deposit. Surely at the very least I if the bonus was meet i would be entitled to the winnings on the difference between the deposit and the bonus seeing as my deposit was £36.00 and the bonuses only £7.50

staus Unresolved
0

Complaint Statistics

Resolved 2
Avg. Amount $ 20,083
Avg. Complaint Duration 10 days
Avg. Response Time 5 days

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Player rating
6.8/10 44 reviews

Top reviews from our players

First of all it is worth of sign up and deposit because a good first deposit bonus. It is only 12 times wager it looks even hard to believe, but I play there from few years and had no problems at all.

I must confirm that blackjack here is mad and try to avoid it, maybe is rigged maybe not but you know I lost few deposits so far and I felt cheated, I play at other casinos so I feel the difference. They always are giving very nice free spins but long time ago it was pure cash with out restrictions.

Now Free Spins you can get are worth simply in which game you play, the most recommended by me and by stake involved are the Sunset Beach (0.80$ for free spin), Blade 50 lines(0.50$ per spin), if you get 10 free spins you have 50-80 cents X 10-20 free spins, it is how much they are value. These free spins are random up to 1-2 times per month you don't need to deposit to get this. In flash version there is 200+ games to play. Many languages to choose from. Marvel jackpot is the best if you like to play for the jackpot and is split to 4 categories.

Live chat is very poor and slow, better to send an email then wait for chat with the response of the operator. It is all the same as *WH group. Bonuses are the most reason to play there.

In the flash version of the casino there is only Playtech software. In modern days it is not a standard which I recommend. Personally I don't like so much Playtech.

They are run and full operated by William Hill Group.

I know about EuroGrand Casino for a long time ago, but what was odd for me not having account there and they are probably one of the oldest casinos on line. Seeing the fact that they are a part of the William Hill Casinos, that more enough to get a conclusion they are best and safe to play.

I was searching and I found 5 euros free chip from this casino. Needed to download or use their link and insert the code for 5 free euros. I downloaded the casino, right after I contacted the live support, which they confirmed that I will get the bonus, the only thing is to go to the bonus section and apply the code. So yes I got the bonus right away no problems at all.

With 5 euros, well it’s a tiny bonus, but since I have wagered free bonuses with the same amount of free chip, so wanted to try even here. I do like Playtech games a lot and specially that even, with only minimum deposit you can win some of the Jackpot games, well maybe someday, still hoping so. So my first choice was Easter Surprise slot, but very quickly I finished with my free bonus.

So just because I wanted to play, the same day I was offered 100% bonus with great wagering requirements of only 12 x the bonus and the minimum was 10 euros to trigger that bonus, I was more than interested so I could grab that bonus and play... Well that's a fabulous bonus which maybe few casinos can offer.

So my first deposit here was 25 euros and got the bonus straight away. With 50 euros I wanted to try some of the Marvelous game, so that way I choose to play Fantastic Four 50 liner slot. Having 50 euros to play I decided that play with 1 euro per bet, so was hoping to trigger something. Well I guess this Marvelous Jackpot games are not for me, or I should play with a lower bet.

At first my balance was going up and down, then only down the hill when I reached only 12 euros on my account, I did played some other slots, like Fortune Hill slot, but even this game was empty. Even so I lost my deposit here, I still had fun and I liked this casino. I made few deposits more, but so far no such luck here, well maybe someday.

Eurogrand casino it is online casino from William Hill group of casinos, and I am enjoyed my gambling at this group all the time. I played heavily at this brands probably a year or so, and I never have any single problem. Of course was small things like bonus not credited, but nothing serious.

Eurogrand casino using Playtech software. You can play at website, or can download Playtech soft on your desktop, no any big difference, so choose what you like more. My PC is a bit old, and for me is better to play at software.

Customer support at Eurogrand casino is great. Verification of my account take for them only 3 hours, it is probably one of the fastest verification I ever had at Playtech casino. Live chat is always online, and their agents are great.

Promotions and bonuses are similar to other casinos in group. In past they usually give free cash bonuses, but now instead they give freespins, I am not made deposit for couple of years, but they still send me freespins sometimes, I am even withdraw once from it. Reload bonuses not big and not very often, this is also true.

Withdrawals are held pending for 4 days, but then processed within just few hours, once I counted when 4 days end, and I saw that I get paid within 20 minutes after my pending was end.

Overall it is great Playtech casino, but that 4 days waiting for money is crazy. Not needed rules, and I do not know why Eurogrand casino and others still not remove it. Bonuses and promotions not very often, but good. They also one of not many Playtech casinos who offer cashback on deposits (also not very often). Overall it is good and safe place. If you want to try new Playtech casino and never signed up at Eurogrand - it can be good experience for you.

There is 4 days pending for all withdrawals. Reload bonuses can be bigger and more frequent.

Inactive user
9/10

Euro Grand is one of the grand casinos that has long been installed on my computer as a desktop casino client, and the way things are for a long time will remain so. I can safely say that in my opinion are one of the best bonuses on the net and it is $ 1000 + 25 free spins. This is a sign that the company wants new players, and the expansion of its market in as many countries. As far as my country does not have some restrictions and got assurances that it will remain so.

As far as my experience with the bonus I lost all the money from the accounts and I was just a step away from the fulfillment of wager requirements. In fact, it was still about only € 80 to the finish line when I'm on Avengers slot lost everything I had, not sorry any moments because the diverse Playtech offers more than a good call to the future again grapple with similar promotions. During the game the Avengers slot at low stakes at one point I got three times in a row by four wild symbols on the reels and for 2 minutes won around € 130.

Of course later it was all gone into oblivion even faster when I lifted my role at € 5 per spin. Two weeks ago, I made a small deposit of € 25 and I played the legendary Mummy slot and I was not too happy, so I decided to try another brand new game in my world and this is Esmeralda slot. Later I will in the "games comment" section to write my experience about this game in detail so that I would now stay focused on the overall impression of the game at Euro Grand Casino.

After the two games was down some € 12, so I'm with the rest of the money played Halloween Fortune Slot and on it I had more luck so I went with € 52 on account of the contributions of € 2 per spin. In essence, tested a lot of games mainly video slots with 25+ lines, however I can say that the classic slots have a pretty high percentage gains at least in my experience. About the customer support will not waste words or about the speed of traffic about money in and money out on the casino.

I like Playtech games so I decided to join this casino and to try my luck, maybe I will manage to win something! They have a list of restricted countries that aren’t allowed to play at this casino and I was afraid that my country will be on that list too but I had luck to see that it isn’t! I created my account, I saw that they have a 100% welcome bonus and I decided to take advantage of this bonus. I made a 20 euro deposit via Skrill, I received another 20 bonus and I was impressed by the low wagering requirements, only 25 x deposit + bonus. I opened The Mummy slot because I played it a couple of days ago at another casino and managed to make some money! But it was a bad start because didn’t paid well as I was expecting and my brother told me that is better to play Gladiator because I have more chances to complete the wagering requirements!

So I changed the slot and I played Gladiator on the minimum bet, I triggered the free spins feature 10 minutes later and I won 12 euro!
I lost the money because the game stopped to pay, I don’t know what happened because I was very close to complete the requirements. Anyway, I wasn’t so upset because I had fun, I like this casino and I will come back to play and maybe I will have more luck!

I will give 8 for the Playtech games because they should add other games too, like NetEnt or Microgaming!

The welcome bonus is very good, decent requirements and a good amount so I will give another 8!

The only bad thing is that the support team isn’t so good, I mean you have to wait a lot of time for a chat operator to respond so I will give only a 6!

Eurogrand Casino is another member of the WHG group of casinos. This is probably the biggest group of casinos when it comes to casinos run by Playtech software. There are certain differences between the WHG casinos. For example in this casino and 7 Regal casino the minimum deposit is 10 euros. In the rest of the casinos from the WHG group the minimum deposit is 20 euros. Because I am not a high roller and I like Playtech slot games I play most often in these two casinos. The bonus offer is good. But most of the bonuses the casino will offer you are not cashable. Because this is the case with most Playtech casinos it’s not a great setback. The wagering requirements are 12 x bonus. There are small chances that you will find a bonus with smaller wagering requirements.

I had 3-4 cashouts here. I am not happy with the speed of the cashout process and I think they should be faster. It takes about 5 days to get your money. The reason for that is the pending time of 96 hours not counting weekends and holidays. But at least this is a safe casino and you can be sure that you will get paid in the end without any problems. My biggest withdrawal here was around 400 euros. The rest of the withdrawals here were 100 euros. The amount for a minimum withdrawal is the same as the minimum deposit of 10 euros. I think that's fair and I really don't like casinos where the amount for a minimum withdrawal is a lot bigger that the minimum deposit

If there is one thing I don't like about Euro Grand and that goes for all the casinos from the WHG group its the bad live chat support. In most cases when you contact live chat support you have to wait 15 minutes for an operator to come online. I think that customers here deserve instant help at any time.

I'm sorry, I mistyped, nstead of 8 stars I can maximum give them 7.

Hello, dear askgamblers! Very recently I became a member of EuroGrand casino. Reason for that was the fact it's provided by my favorite gaming platform- Playtech, so I knew there will be quality table games and my jackpot favorites- Marvel games.

To be able to play there, you have to download their software or use mobile device, I chose to use the mobile version. I usually don't take bonuses while playing at Playtech casinos, so the fact that they have only two promotions- the usual 100% match bonus and refer a friend bonus, wasn't a problem for me but I think that they should improve their bonuses to get more clients.

I signed up quickly and made a 25€ deposit. I have to say that it's nice that they offer so many transaction ways,so I used skrill.
I started to play the Sopranos slot. I placed 0.25€ bets per spin but after playing it for 40 spins I just understood that it wasn't worth it, because I didn't get anything more than 2€ overall. So with 17€ I went to Everybody's jackpot, which is a 8 payline slot. I think it's nice that the possible minimum bet is 0.01€ per line, so if you have the last money, you can spend it here and who knows, win jackpot. I placed 0.40€ bets and a few times got 2 redhead symbols which gave me 1€. But I didn't experience bigger wins than that. And to add, I was happy that the slots spinned fast without problems, because usually mobile versions laggs.

After some time I played both Iron Man 2 and Iron Man 3. I placed 0.25€ bets. There were some wins of less than 2€, but this time Iron man wasn't that generous to me than other times and I played them both for over an hour and didn't got any free spins. So I raised my bets to 0.50€ per spin and after got my balance empty.

Overall I think I won't be depositing at Euro Grand again. I am a fan of playtech but I think there are better casinos than this one. And I think that the variety of games for mobile device is a bit too small.

Inactive user
6/10

Euro Grand Casino is a part of the VHG group of casinos. The first thing i would like to say about this group of casinos is that they are all safe casinos to play in and you will always get paid. On the other hand this isn't my favorite group of casinos and there are several reasons for that.

First Euro Grand Casino like all the casinos from this group have a very bad live chat support. To get an answer from their live chat operators you will sometimes have to wait for half anhour, in other words you have to be really patient. I just can't believe that a casino with such a good reputation in the gambling world has such a bad live chat support.

My advice if your country is in the toll free telephone list when it comes to this casino simply forget about live chat support and use this option instead. Maybe it's even better to contact them through mail. I send an email once and got an answer from them within 15 minutes which isn't so bad.

Their bonus offer looks really impressive. A few days after I joined I got an offer of 400% on my deposit. But like all the other casinos from this group all of their bonuses are sitcky. You can't cash in the bonus you can only cash in the money you win. i really think that sticky bonuses are a major fraud from the casinos. Because of principle I never accept a sticky bonus.

Overall Euro Grand Casino I believe is a safe casino but it just doesn't fit my standard because I think that a really good casino must have a very good chat support. That is why I can't recommend this casino. For the end I give this casino 6 out of 10.

I joined euro grand when i saw a promotional banner of theirs on Facebook and then i checked about this casino room and came to know that it is owned by William hills casino group . The best thing about the euro grand casino is their low wagering which is just a little 12 times of the total amount after getting the bonus and i think it is really cool and considerate of them to put up such a low wagering requirements.

I played the x men slot which is a 5 reel and 50 lines slot and lost some money their because 50 lines were proving to be a little expensive for me according to my bank roll so i switched to gladiator slot which is genuinely one of my favorite slots of all time and it is a 5 reel 25 line slot so i was ok with it. and i managed to win a big amounts with just low betting and i think something like this has never happened with me before. And within a week i managed to meet the wagering requirements and was very happy about it because their are very few casinos where you manage to do so. Hated video poker as i always do . And their live dealer was just amazing.

Their is only one problem with this casino which is the withdrawal process which took almost a week to fund in my neteller account and i think that this is a little linger than the usual time taken by casino to process a withdrawal. And i did not seem to win in table games which was something very weird because most of the times it went to the house. May be it was my bad luck but since i managed to win some money from slots i would rate them 8 out of 10.

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