Dublz Casino

Item: Dublz Casino
Rating: 1
Author: Goran G.

Dublz Casino

The casino is terminated.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 2 reviews

7.5/10

2 reviews

Complaint Response 1 complaints

2 days avg. 1 complaints

What we like

Home to world-class providers
24/7 live chat
Mobile-friendly app available
Over 50 payment methods are available

What we don’t like

Only two payment transactions per day

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Goran G.

Dublz Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://dublz.com

Established

2022

Licences

Curacao Gaming Control Board

Company

Play Smart ENT B.V.

Affiliate Program

Dublz Affiliates

Languages

English, Spanish

Casino Type

Instant Play, Live Casino, Mobile, Sports, Crypto Casino

Dublz Casino is an online casino home to a catalogue of games, including video slots, live dealer rooms and sports. The casino provides these games from a list of well-known software providers, including Playtech, Microgaming, NetEnt and more.

When players visit the casino, they can choose to play in English or Spanish, and the casino supports web and mobile platforms, including all the latest devices.

The casino is also fully licensed and regulated by the Government of Curacao.

Restricted Countries and Territories

There are some country restrictions which means some players cannot create an account due to online licensing laws. We will provide this list under ‘more casino details’.

Mobile Gaming

The casino is also available on the go, and the casino has developed a mobile app for the latest iOS and Android devices. Players can download the apps to their devices, or they can use their mobile browser to log in or register an account.

Security and Fairness

The casino is fully secure for added reassurance. The casino uses 128-bit SSL encryption technology to protect its customers' data at all costs.

When it comes to fairness, there are no issues. The casino uses a random number generator to set mine their game results.

Deposit Methods

Payz, MasterCard, Visa, Bank Wire Transfer, Bitcoin, Bitcoin Cash, Litecoin, Tether, Ethereum, UPI, Pago Efectivo

Deposit Fees

Withdrawal Methods

Payz, MasterCard, Visa, Bank Wire Transfer, Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Tether, UPI

Withdrawal Fees

Withdrawal Limit

Not Stated

Currencies

US dollars

Pending Time

48 hours

Withdrawal Times

E-Wallets 48 hours
Bank Transfers 48 hours
Card Payments 48 hours
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global, Play'n GO, Evolution Gaming, Yggdrasil Gaming, Ezugi, Habanero, Pragmatic Play, Nolimit City, 2 By 2 Gaming, Asia Gaming, Northern Lights Gaming, Foxium, BGaming, Big Time Gaming, Blueprint Gaming, Caleta Gaming, Evoplay, Fugaso, Gamzix, Genii, Golden Hero Games, Hacksaw Gaming, Just For The Win, Mr. Slotty, Kalamba Games, NetEnt, OneTouch Games, Playson, Rabcat, Red Tiger Gaming, Snowborn Games, Spade Gaming, Triple Cherry, Tom Horn Gaming, Tangente, Spinomenal, BetGames, Super Spade Games, Wazdan

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

The casino is home to a variety of games, including video slots and the latest Megaways. Games range in theme, variance, and features, so there should be enough to suit everyone. The games lobby is easy to use, and games are categorised to make them easier to find. There’s also a search engine so players can type in their favourite games and find them quicker.

Titles include the Divine Fortune Slot, Mega Moolah Slot, Big Bass Bonanza Slot, 5 Reel Drive Slot and more.

If players enjoy table games, they can enjoy these too. There are variations of Blackjack, Roulette, Poker and more. Players can try their strategies in a bid to beat the house and win their bets.

Live Casino

In the live casino, there are more games, these are hosted by real-life dealers. There are games of Live Baccarat, Live Blackjack and more. They are also provided by various live dealers, including the popular Ezugi, so players are in safe hands with professional croupiers and state-of-the-art technology.

Deposit Limit Tool

Yes

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

If customers need help, they can contact the casino's support team. One of the easiest ways to get help is to use their live chat facility. Customer support agents are available to chat 24/7.

Players can also reach out to the casino over email, use their online contact form or check out their FAQs for more information.

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Complaints

Read the complaints other players have left for Dublz Casino. Learn more about complaints.

Show all complaints

Submit complaint

KYC Issues and money stuck, it's $6,000

Deposited with a bonus here and beat the wager and managed to put in multiple withdrawals equating to $6000. I was asked to complete my KYC with Sumsub on two occasions as they somehow couldn’t verify me despite providing the documents requested all valid and in my name.

First time around I got sent a link to complete this and I told them it failed, so they sent me a new link to try this again with the same outcome and photos attached show the outcome of the KYC. I did forward documents to their support email which were then deleted and got this email-

‘Hi Scott

Apologies, we don’t process any customer documents manually, we use SumSub as trusted KYC provider. Please don’t send any documents over email, we will not be able to store and process those documents and will securely remove those emails not to compromise your information.

I also realised you are in touch with our support, they will follow up asap after checking in with SumSub.

Regards’

I have then received an email today stating the following -

‘Hi Scott,

Our trusted external auditor has not approved your KYC application. Unfortunately, we will not be able to reopen the link again or process any withdrawals from your account.

Yours sincerely,

The Dublz Team’

So my complaint is that they have not offered me an alternative way to verify my identity. I now have $6000 which I have won fairly, not breaking any rules, supplying correct information and valid documentation and they have just brushed it off and not offered me any alternative.

Just to state I have deposited in Bitcoin as my currency and happy to provide any proof of my wallet and where funds originate from.

I look forward to your reply.

Scott

Resolved

$6,000

Dublz Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $6,000

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

7.5/10 ● 2 reviews

Top reviews from our players

jiren8

3 years ago

10/10

Dublz free spins and prompt support and withdrawal. Polite assistance and support. Very interesting interface and variety of games. It's going to stay for a long run.

kelemen

3 years ago

5/10

I do think that it could have lots of potential. It has good selection of game providers, providers enough live dealer games.
And another thing to note here is that this platform supports both android and pc and does run smoothly with it.

It kind of lacks in the CS, I have to admit that it is slow than expected.
There are also fees that are associated with some payment methods, but I guess it still a newer type of casino but I do hope that this could get into consideration.