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CryptoWild Casino

Our Rating CasinoRank
6.1/10
CasinoRank
Player Rating 20 reviews
6.4/10
20 reviews
Complaint Response 4 complaints
1 day avg. 4 complaints
What we like
  • Mobile friendly
  • 24/7 Live chat
  • Live casino
What we don’t like
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


CryptoWild Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.cryptowild.com
Established
2017
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, Russian
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino

CryptoWild Casino is an online casino where members have access to a range of games like slots, table games and poker games. Members can choose from multiple gaming providers which includes the likes of Betsoft, Booming Games, GameArt, Ezugi, Endorphina and Pragmatic Play. The site can be reached in several languages and can be enjoyed through a web browser or through their mobile casino. CryptoWild Casino is licensed and regulated under the laws of Curacao.

Restricted Countries and Territories

There are several country restrictions here. These include players from Israel, Spain the UK, the USA and more. The full list of restricted countries can be found in the "More Casino Details" section.

Mobile Gaming

The casino also offers a mobile version of the site which can be reached through a mobile browser, no app required. Members can enjoy a selection of games on the go.

Security and Fairness

The casino employs the use of SSL encryption and industry-standard firewall services to ensure players personal and financial details are kept secure.

A random number generator is also used to keep games fair and random.

StallCation

Complaints

Read the complaints other players have left for CryptoWild Casino. Learn more about complaints.

Show all complaints
CryptoWild Casino - Withdrawal issues
My withdrawal has been pending for over 48 hours I keep getting the same response from them. I literally just had a whole long thing typed out here and had to register my account with the site to file the complaint and then everything was erased so I’m having to do this again I’ve only deposited with this site crypto wild like five times, but I play on other sites regularly and I deposited this time like 1mbtc with no bonuses, and I won 294 Mbtc tried to withdraw realize there was a $1500eur weekly withdrawal limit so I canceled that request and submitted a new request for 58mbtc which has been pending for over 48 hours. I have contacted them several times so I continued to play with the rest that I had and won two jackpots, one of 191 Mbtc and another of 100mbtc it clearly says in their terms and conditions that any jackpot one will be paid in full so I submitted a request for 200mbtc and everything is still pending and I keep getting the same response from support, but it clearly states in their terms and conditions if support does not help you with your issue in a timely manner that you can escalate the request to somebody else so yesterday, the person I talk to said I could escalate the request but to give them four more hours four hours comes and goes and still nothing so then I start the chat again with support to get the response that I cannot escalate it. I just want my money and I will not play on the site anymore. I play several other crypto casinos and never have I had to wait this long for a withdraw.
staus Rejected
$5000
CryptoWild Casino - Cryptowild refusing to provide sufficient evidence for keeping winnings
Cryptowild refused to pay out a significant amount of money, equivalent to .31 BTC which at the time of October 25th 2019, around 6pm PST until October 29th 7am PST was valued anywhere between $9,012 USD per bitcoin to $10,071 USD per bitcoin...range of approximately $2,793 to $3122...owed to me which they refused to pay out even after successful ID verification documents were submitted. This is the only account with them I have opened up. The other account they claimed was mine...never submitted any identification verification documents. Never deposited. Never added a debit card or credit card. They just claimed to be me.
Anyone can open up a free account and write down anyone's name they want upon registration. You can open up 40 accounts with the same name if desired. However only one account can have documents submitted to verify ownership of that account and name. They should not have allowed me to even make a second account or even deposit...if there was another verified account open in my name. However there were no "verified accounts" open in my name other than the one I used. When I join a casino online, I am active, I deposit, I chat with support. I submit proper documentation, and abide by all rules and regulations. They cannot deny my payment and withhold winnings due to a "non-verified" account open in my name (which there are 7 other people in the world with my same name by the way)...because anyone can open any account instantly and claim to be anyone they want. If I knew my friend just won $5000...i could open up an account that day...not have to submit documentation...and put his name down in the registration template...and they would then be ineligible to cash out their winnings and be banned. That is why they should only deny me my winnings if the other account in question attempted to submit documentation claiming to be me. Cryptowild refused to answer me when I asked if that random account ever submitted verification. If they did I would want to know because that would mean my identification documents were stolen at some point and being used without my permission or knowledge which is a very serious issue if that were to be the case. They refused to verify anything on their end or provide proof or evidence supporting anything and then asked me to not make any accounts with them...then they deleted my account.
I can provide any and all emails containing our correspondences upon request.
staus Resolved
CryptoWild Casino - Refused to pay a 4.5 BTC withdrawal
On March 17, I had probably the biggest win I will ever have in my life. I deposited 2.3 mbtc, followed by 2.4 mbtc after the initial loss. Cryptowild was having an st patty's day promo of unlimited claims. Minimum deposit of 1mbtc. As i can prove, i was not taking advantage of this bonus. As it was a free spin bonus. And i could have taking a bigger advantage by depositing the minimum. So long story short. I wasn't playing with a low risk strategy and after a few hours I eventually played fa fa twins from betsoft gaming and won 2,400 credits wagering .05 mbtc @ i think 30 lines. I really was oblivious on the exact amount Id won. As bsg usually has credits that are hard to follow your actually balance. After about 30mins, I finally seen my balance and well, you get the jest. I was conflicted. I wanted to play it down, as I had a feeling that they would pay out such a high balance. But I lost $16000 of winnings at grande vegas about 2 years ago. So I didnt want to make a fool of myself again. I Requested the withdraw, and from what I remembered of my only withdraw, many months prior. It was quick. Within an hour or so. I was used to RTG casinos, so I was surprised and amazed. Not to mention grateful. I'd say I've had about 20+ lossed encounters at cryptowild. So i kept a about 20mbtc to play, and after a few hrs built it up to 110mbtc or so. But still no payout. It was kinda late so I went to bed. What I woke up to sucked. A banned account and an email accusing me on fraud. Because the phone number in my profile, was from the Philippines, and I am from the US. I am a member of multiple sites. All of my info is the same. Aside from an @hotmail vs @gmail. On a limited few. So the kicker was that i was playing a fraudulent account because they couldnt verify a phone. Of which id argue is silly, as i was never asked to verify my phone, I dont even remember having to provide it during registration. I do however remember, having to verify my email, the same that I was communicating with them on. And my btc address. Not once did they ask or try to allow me to verify who I was, or that no btc that i use is stolen, but paid for. I tried being polite and rational. And they kept trying to avoid paying on frivolous claims. Actually worse than frivolous, as i have the documents to show that they were the ones being in professional. So I am hear to share, hoping "A" they will see that the risk of very bad practice publicity could cost them far more than a payout, and in actuality, the big win payout could be a good marketing investment. I know I would have shared and possibly converted many players. But that same energy and drive of what could of been positive for them, my be used in an opposite aura. So lets see what they feel is in cryptos bests intrest.
staus Resolved

Complaint Statistics

Resolved 3
Avg. Amount $ 273
Avg. Complaint Duration 3 days
Avg. Response Time 1 day

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Player rating
6.4/10 20 reviews

Top reviews from our players

SCAM-ALERT Hi. I registered at Cryptowild.com tonight. I then made a deposit before realizing I didn't receive a welcome email, not an email confirmation email, nothing. I can't open any games in their casino. Same nonsensical error message on all. No response from their support-email. No live chat to find. Fear this is a SCAM.

No reply from the affiliate manager in 6 months, emailed 10 times, used their chat support, talked with 5 different agents who all say that the affiliate manager will get back to me but don't do.

We sincerely apologize for the inconvenience and frustration you've experienced due to the lack of response from our affiliate manager. It is concerning to hear about your repeated attempts to contact us without success, despite assurances from our support agents. We take your feedback seriously and are committed to improving our communication channels. We will investigate this matter internally to ensure that such issues are promptly addressed in the future. Please feel free to reach out to us directly at [email protected], where we will ensure your concerns are handled with the priority they deserve.

user avatar

How the looks the site not bad, easy navigation, but a bit was confusing with welcome offers, live support was not so polite, only redirect me on TC, all my questions were like - read the TC... I was asking about easy questions how a new member, so was a bit disappointed, no answers - so now a have to read all tc to know the full information))) Thank you support agents.

Hi, I'm glad you like our site! I pulled up your chat with Ray and she answered your questions very nicely that the 1st deposit bonus was 150% + 150 Free Spins and explained the minimum deposit for that bonus. She included the link to our promo page in her response so you could see our awesome 2nd, 3rd and 4th deposit bonuses as well as other promos we have. You asked about restricted countries and for that we always send the link to our T&C, as that is the most updated information. It's very simple to find in section 3 (Titled "Who can play").

user avatar

Quick to play a lot of fun games with quick deposit times. A good interface with a nice feel to it. I would definitely come back and play again. I will try more games next time and support is always available.

Upon trying to withdraw one time I was told there was a 5x wager policy before withdrawal. Another time I was told there is a 3x wager policy and I was even referred to the terms and conditions to find that it say that nowhere in the terms. Very disappointing

Hi Ballnoy, I'm happy to hear you enjoy playing with us. Our terms and conditions state the 3x wager policy. I looked through the chats our 24/7 livechat agents had and I only saw them quoting a 3x wager policy. Please email me at [email protected] with any further questions

user avatar

Cryptowild casino is a place I discovered a few days ago. I was browsing through askgamblers list of Exclusive bonuses and the first one that caught my attention was Cryptowild casino with their 20 free spins. I checked them out and noticed that they are a bitcoin casino with good ratings so I decided to give them a go.

I signed up through askgamblers link and used the  bonus code during sign up. I verified my email but noticed my account was empty and there was no bonus spins in it. However, I remembered the bonus code so I just entered it in the bonus code section and it worked. It was eligible for several games but I picked Cherry Fiesta- Bgaming slot, but I suppose all the spins were on similar Bgaming slots. I have to say that I did like the casino website and navigation was very simple and user friendly. I played the free spins and ended up with a very small win, roughly 0.40eur. The only thing I personally didn't like was the fact that they only have bitcoin and similar currencies, I'm not really familiar with them so I had to check several times how much it is equivalent in euros, but that is just my personal preference.

The bonus had 40x wagering requirements and I continued to play the slot. I had a few small wins here and there and eventually I checked my bonus wagering and noticed I had met the rollover. My balance was equivalent to a few euros and I went back to Cherry Fiesta as I quite enjoyed it and it's a low volatility game. Funnily enough, with minimum bets soon I triggered free spins and retriggered them a total of 3 times and ended up with 120 free spins! Unfortunately the payout was less than 200x bet. Although I could have cashed out, I decided to play more and go with a higher balance for withdrawal. I had about an hour long session with Cherry Fiesta and I eventually lost my balance.

Overall it was a nice time at Cryptowild casino. The game selection was decent, I wish they had more game providers I enjoy like Netent and Playn Go. The website looked nice, the only thing that bothered me was the fact that I got kicked out of the game several times due to inactivity while I was constantly repeating autoplay. The game didn't lag and I had no reason to reach out to support. I'm not decided yet if I'll deposit there due to the fact that they don't have my favorite game providers and a currency I'm known to. However, if you're a fan for bitcoin, I would recommend to give them a go.

Hi Blondie, Thanks so much for taking the time to post your review. I'm happy to hear you enjoyed playing with us. We are excited that we are a crypto only casino offering play in Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Dogecoin and USDT. Netent and Playngo are awesome game providers, but if I'm not mistaken, they may be fiat only and no crypto :( I'll double check on that. If they support crypto, we'll try to add them to our list of 14 game providers we offer. Thanks, again and I look forward to seeing you play with us soon!!! Simon

user avatar

Word don't do justice to how well Cryptowild is run and operated. I have been playing on this site for coming up to two years now and have tried other casinos during this period as most online players do from time to time. Nothing compares to the service and quality of games and selection available. Live support are god like compared to support of other online casinos I have played on. They take the time to get to know individual players and are always down for a good old chat. When it comes to bonuses and free spins, Cryptowild has more then enough and will satisfy even the hungriest of tournament stomping, free spin smashing player.

Its a shame this casino isn't a brick and mortar casino in my city. On the very odd occasion the online support via live chat is unavailable, but they super quick to reply to tickets.

HI Steama2010, Wow! Thanks so much!!!! You made our night! I've sent this to our awesome 24/7 livechat agents as well as Niki. Thanks, again!!! Simon

user avatar
Inactive user
6/10

Ive been playing in this casino for months and its absolutely one of the best. It has great and interesting games from Betsoft, Endorphina, Booming, Pragmatic, you name it, the most trusted game creators. Im frequent at poker, roulette and live games, i got so many wins. Go and play Ridem Poker. For roueltte, European roulette and Zoom roulette is the good ones. The best live casino are Blackjack live and Baccarat live. I deposited a lot since i play a lot. The cashouts are QUICK! For a month i win so much and i’m excited to win more so i play frequently.

Just few software provdiers. I play most of the time as a pastime, but the games are hard to beat. The livechat feature sucks, theyre not very supportive and doesnt reply on time. Though i use bitcoin to pay, it has very few payment methods.

Hi Stephana, Congratulations on all of your wins!!! That's awesome!! I'm thrilled you are enjoying playing with us! We are happy to offer BTC, ETH, LTC, BCH, DOG and USDT through our payment system Coinspaid2. We pride ourselves on our fabulous livechat agents, I am shocked to hear you didn't have a great experience. Please email me at [email protected] so we can get that sorted. Congrats, again!!

user avatar

Wide variety of crypto currencies availble for deposits and withdrawals, mobile casino availble for players on the go, nice colors in the lobby which makes the casino look better than it plays

Very few software providers availble, high wagering requirements on bonuses, terrible support, friend of mine had a terrible experience after I referred her regrettably, compared to the casinos competition they really terrible

Hi Cnichas, We have over 1,000 games with at least 11 software providers. Our bonuses are within or better than industry standards. We are proud of our amazing 24/7 live chat agents. As I said on the other forum you are complaining on, I reviewed all of the chat transcripts and despite your girlfriend's abuse, our agents were courteous and professional. I'd advise that in order to receive the service you demand, you would need to stop opening duplicate accounts, as most casinos frown upon this.

user avatar

Fastest payouts I've ever experienced. I'm talking "seconds" not minutes or hours or days. Live chat Rayen is the absolute BEST! She goes above and beyond any live chat agent I've ever encountered at another casino. Terry is pretty awesome as well! Instant deposits and instant withdrawals....what more could you ask for? I play at several online casinos but Rayen and her excellent customer service keeps me coming back to Cryptowild consistently. If it weren't for her, I'd probably spend more time at other sites and less here. Like all gamblers (if they're honest) I deposit much more than I win, but when I do win....and know when to quit...withdrawals are lightening fast! Can't say enough good things about Cryptowild.

The only thing I dislike at Cryptowild is the fact that cashback is only applied to one day's deposits lost out of the entire week, rather than being cashback on all deposits lost for the entire week if a withdrawal has not been made during that week. The other four online casinos I play at on a regular basis offer cashback daily or cashback weekly. I would prefer cashback "weekly."

Congratulations on your wins!!!! Thank you very much for Rayen and Terry's shout outs! They will LOVE reading this. I'll see what we can do about updating our Cashback Bonuses! Congrats again and thank you!!!!

user avatar

Great games
Huge selection
Support is really just out of this world, shout out to Terry especially and Rayen as well.
Looks after customers
Love the tournaments
24/7 support and assistance
Quick cashouts
No fuss
Just a fun place to play and relax

I tried loading games in USDT recently, just to see which games are available for the currency and if my favourite games are available to play, but received an error. Was a bit of a Debbie Downer but figured I would just try again at a later stage.

Great that you guys added another currency

Hi GB1986, Thank you very much for your great review. We are very proud of our support team!!! Congratulations on all of your wins and cashouts. I apologize about the error with USDT. It seems to be an issue with some of our game providers, but we are working on it right now. We're looking to add more games, more providers and more currencies so please stay tuned...;) Thanks, again, Simon

user avatar

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