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CryptoWild Casino

Our Rating CasinoRank
6.1/10
CasinoRank
Player Rating 20 reviews
6.4/10
20 reviews
Complaint Response 4 complaints
1 day avg. 4 complaints
What we like
  • Mobile friendly
  • 24/7 Live chat
  • Live casino
What we don’t like
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


CryptoWild Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.cryptowild.com
Established
2017
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, Russian
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino

CryptoWild Casino is an online casino where members have access to a range of games like slots, table games and poker games. Members can choose from multiple gaming providers which includes the likes of Betsoft, Booming Games, GameArt, Ezugi, Endorphina and Pragmatic Play. The site can be reached in several languages and can be enjoyed through a web browser or through their mobile casino. CryptoWild Casino is licensed and regulated under the laws of Curacao.

Restricted Countries and Territories

There are several country restrictions here. These include players from Israel, Spain the UK, the USA and more. The full list of restricted countries can be found in the "More Casino Details" section.

Mobile Gaming

The casino also offers a mobile version of the site which can be reached through a mobile browser, no app required. Members can enjoy a selection of games on the go.

Security and Fairness

The casino employs the use of SSL encryption and industry-standard firewall services to ensure players personal and financial details are kept secure.

A random number generator is also used to keep games fair and random.

StallCation

Complaints

Read the complaints other players have left for CryptoWild Casino. Learn more about complaints.

Show all complaints
CryptoWild Casino - Withdrawal issues
My withdrawal has been pending for over 48 hours I keep getting the same response from them. I literally just had a whole long thing typed out here and had to register my account with the site to file the complaint and then everything was erased so I’m having to do this again I’ve only deposited with this site crypto wild like five times, but I play on other sites regularly and I deposited this time like 1mbtc with no bonuses, and I won 294 Mbtc tried to withdraw realize there was a $1500eur weekly withdrawal limit so I canceled that request and submitted a new request for 58mbtc which has been pending for over 48 hours. I have contacted them several times so I continued to play with the rest that I had and won two jackpots, one of 191 Mbtc and another of 100mbtc it clearly says in their terms and conditions that any jackpot one will be paid in full so I submitted a request for 200mbtc and everything is still pending and I keep getting the same response from support, but it clearly states in their terms and conditions if support does not help you with your issue in a timely manner that you can escalate the request to somebody else so yesterday, the person I talk to said I could escalate the request but to give them four more hours four hours comes and goes and still nothing so then I start the chat again with support to get the response that I cannot escalate it. I just want my money and I will not play on the site anymore. I play several other crypto casinos and never have I had to wait this long for a withdraw.
staus Rejected
$5000
CryptoWild Casino - Cryptowild refusing to provide sufficient evidence for keeping winnings
Cryptowild refused to pay out a significant amount of money, equivalent to .31 BTC which at the time of October 25th 2019, around 6pm PST until October 29th 7am PST was valued anywhere between $9,012 USD per bitcoin to $10,071 USD per bitcoin...range of approximately $2,793 to $3122...owed to me which they refused to pay out even after successful ID verification documents were submitted. This is the only account with them I have opened up. The other account they claimed was mine...never submitted any identification verification documents. Never deposited. Never added a debit card or credit card. They just claimed to be me.
Anyone can open up a free account and write down anyone's name they want upon registration. You can open up 40 accounts with the same name if desired. However only one account can have documents submitted to verify ownership of that account and name. They should not have allowed me to even make a second account or even deposit...if there was another verified account open in my name. However there were no "verified accounts" open in my name other than the one I used. When I join a casino online, I am active, I deposit, I chat with support. I submit proper documentation, and abide by all rules and regulations. They cannot deny my payment and withhold winnings due to a "non-verified" account open in my name (which there are 7 other people in the world with my same name by the way)...because anyone can open any account instantly and claim to be anyone they want. If I knew my friend just won $5000...i could open up an account that day...not have to submit documentation...and put his name down in the registration template...and they would then be ineligible to cash out their winnings and be banned. That is why they should only deny me my winnings if the other account in question attempted to submit documentation claiming to be me. Cryptowild refused to answer me when I asked if that random account ever submitted verification. If they did I would want to know because that would mean my identification documents were stolen at some point and being used without my permission or knowledge which is a very serious issue if that were to be the case. They refused to verify anything on their end or provide proof or evidence supporting anything and then asked me to not make any accounts with them...then they deleted my account.
I can provide any and all emails containing our correspondences upon request.
staus Resolved
CryptoWild Casino - Refused to pay a 4.5 BTC withdrawal
On March 17, I had probably the biggest win I will ever have in my life. I deposited 2.3 mbtc, followed by 2.4 mbtc after the initial loss. Cryptowild was having an st patty's day promo of unlimited claims. Minimum deposit of 1mbtc. As i can prove, i was not taking advantage of this bonus. As it was a free spin bonus. And i could have taking a bigger advantage by depositing the minimum. So long story short. I wasn't playing with a low risk strategy and after a few hours I eventually played fa fa twins from betsoft gaming and won 2,400 credits wagering .05 mbtc @ i think 30 lines. I really was oblivious on the exact amount Id won. As bsg usually has credits that are hard to follow your actually balance. After about 30mins, I finally seen my balance and well, you get the jest. I was conflicted. I wanted to play it down, as I had a feeling that they would pay out such a high balance. But I lost $16000 of winnings at grande vegas about 2 years ago. So I didnt want to make a fool of myself again. I Requested the withdraw, and from what I remembered of my only withdraw, many months prior. It was quick. Within an hour or so. I was used to RTG casinos, so I was surprised and amazed. Not to mention grateful. I'd say I've had about 20+ lossed encounters at cryptowild. So i kept a about 20mbtc to play, and after a few hrs built it up to 110mbtc or so. But still no payout. It was kinda late so I went to bed. What I woke up to sucked. A banned account and an email accusing me on fraud. Because the phone number in my profile, was from the Philippines, and I am from the US. I am a member of multiple sites. All of my info is the same. Aside from an @hotmail vs @gmail. On a limited few. So the kicker was that i was playing a fraudulent account because they couldnt verify a phone. Of which id argue is silly, as i was never asked to verify my phone, I dont even remember having to provide it during registration. I do however remember, having to verify my email, the same that I was communicating with them on. And my btc address. Not once did they ask or try to allow me to verify who I was, or that no btc that i use is stolen, but paid for. I tried being polite and rational. And they kept trying to avoid paying on frivolous claims. Actually worse than frivolous, as i have the documents to show that they were the ones being in professional. So I am hear to share, hoping "A" they will see that the risk of very bad practice publicity could cost them far more than a payout, and in actuality, the big win payout could be a good marketing investment. I know I would have shared and possibly converted many players. But that same energy and drive of what could of been positive for them, my be used in an opposite aura. So lets see what they feel is in cryptos bests intrest.
staus Resolved

Complaint Statistics

Resolved 3
Avg. Amount $ 273
Avg. Complaint Duration 3 days
Avg. Response Time 1 day

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Player rating
6.4/10 20 reviews

Top reviews from our players

Hi all, my name is Juan more known as magi on gambling online comunnity. Been around as for those who know me for long time and seen and experienced the worst and the best customer support / bonuses / games.
After some years i noticed most of casinos just took us as a number or $$$ if you want to call it someway. The one day we had no money, well come back when you do. But some of them actually care about customers. Myself which after long time decided this place is where i want to deposit and if i have any kind of issue, they will solve it , staying in chat with you meanwhile they get it sorted out. I even have a great relationship with the agents which im impressed they still never told me to stop asking them things, lol. Their name since i always liked to result the good things are: Nikola, Terry, Clara, Dominique and Rayen, Guys awsome job, keep it up. Not only instant depos, but intant withdraws and they always helped me with cashouts. Also good bonuses. A casino to stay for me.
Juan

Hi Juan, Wow! Love the shout out to our awesome livechat agents!! Congratulations on your wins!!! Thank you very much for posting your awesome review!!!!!

user avatar

Fast payouts and even faster deposits. Chat agent Rayen is the best in the bizz. She always goes above and beyond wo me even needing to ask. I probably would have stopped playing here a long time ago wo her care.

The games are tough to beat especially dice. If it wasn't for their willingness to always give me a bonus and instant deposits while I wait for another site to confirm I would probably never play here.

Hi haiwins, Thanks so much! We love Rayen too!!! Congrats on your wins!!! Thank you, again! Simon

user avatar

They have THE best Live Chat support I have come across in a very long while. They are friendly, helpful and every now and then they crack a joke. I truly enjoy playing at this casino and would definitely recommend anyone to join.

Their game selection is remarkable with really great graphics even on your phone!!
Spinapalooza is one of my favourite tournaments. I always get updated on the game of the week as well as promotions. Their promotions are great but could improve a little but I am definitely not complaining. Withdrawals are crazy fast. No waiting days for it to be processed ..... unlike other casino's.

I truly have nothing bad to say about this casino. I think Simon ( the host), Nikola, Terry and Rayen is a great team and goes the extra mile to make sure we as players feel important. Their personal touch is second to none.

Thank you!!!!

Nothing. I am content and happy. Not a single bad thing to say

Hi Mels1111, Thank you very much!!! I love the shout out!!!!! Thanks, again!

user avatar

Quick cashouts
Great games although it seems to be internally controlled at times.
Good tournaments although payouts are very small.

Cheating players of tournament wins.
Support can be very rude at times.
Decent wins are always followed by massive losses and it seems that the casino software is faulty at times.
All in all I would suggest that there are better casinos out there and this one seems to be going downhill.
Weekly tournament free spins are impossible to wager.

Hi Taylor, Congratulations on all of your wins! Congratulations, also, for always being one of our tournament winners! I'm shocked to hear you're unhappy. Your chat with Rayen on Friday ended with your comment "I dont know how you do it but thanks for keeping us players company." and "you guys deserve a 10 and a super rating" Please would you email me at [email protected] and let me know what's going on?

user avatar
Inactive user
1/10

Fast cashouts
Great games but sometimes there are issues with the software during game play.

Once you raise a query of any sort, your name gets removed from the tournament leaderboards and live chat agents block you from any communication.
Assistance takes longer than 24hours and management do not prioritize important issues.
I used to love playing here however there always seem to be something going wrong lately.
There are better places to spend your money.

Your account shows you have been credited prizes in over 15 of our tournaments. You have been raising queries since the first one. It is untrue that your name was removed for raising an inquiry. You have been blocked by our livechat team due to your abuse of our agents.

user avatar
Inactive user
1/10

Fast payouts
Wide array of games to choose from.
Nothing else.

Support agents are unable to assist with anything and I have always been informed to email Niki who is apparently a manager at Cryptowild.
Queries always take longer than 24 hours to resolve which is totally unacceptable.
My name was removed from the tournament leaderboard just when the monthly tournament was due to end and no proper reason was given for this.
Avoid this casino as there are plenty of other that provide better value for money.

dino108, Congratulations on your 167 fast cashouts (since November)! 99% of your many inquiries are solved in less than 24 hours. You have been informed that whatever the leaderboard says, any prizes you are entitled to will be credited.

user avatar

I was assisted the whole way through the process of getting cashed out in a timely manner. Great customer service reps. I would suggest cryptowild to everyone who wants to feel like they have a friend who cares on the other side!

Hi Upesefam, Thank you for posting this! Congratulations on your win and I'm glad our fabulous live chat agents are there to help!

user avatar
Inactive user
1/10

Deposits are quickly processed, fair gaming, and same day fast payouts

Gonna cut to the chase, I rarely play at this casino. Made probably two deposits in the whole life time of my membership with them, I won a good amount one time after depositing that very second time——cashed out and thought everything was cool...until I made the tournament list ...twice. Even cooler right ? Nope ...Was e mailed about it and saw my e mail on the score board ...one of the list I think I made 13th place and the other 40th place or somewhere near those numbers. Happily Signed on to the casino to see my free spins not issued yet contacted support and they told me they will be issued shortly. That there’s a “guy” that comes in and deals with the tournament lists. A few days later no free spins issued either I contact support again. And they asked me to be patient and wait. A WEEK later no free spins. Contact support again — they apologize to me and explain that I did not make the list, at this point I am not annoyed about my free spins. I’m more annoyed About them lieing. If I did not make the list, why hadn’t they told me the first time I reached out to them instead of telling me to wait and that they should be issued shortly??? I don’t wine or cry about free spins or bonuses because you rarely ever ever win real money or cash out with them ( unless you were playing at Winaday of course ;) ——— but the one thing I really despise is when one tries to be deceptive and undermine your intelligence . Or maybe even kindness. Because I am not a complainer. I hate to complain. But when one of my all time favorite casinos starts turning on me because obviously they own crypto wild as well....(BETCHAIN) lol, I just have to give my two cents. Even the most nicest don’t stay quiet for long. This is my last thoughts on crypto wild and bet chain. Keep your free spins along with your business because I don’t want either.

Hi Tmset, We share a platform provider with many casinos, but are not partnered with any. Our livechat service provides livechat for many online businesses. We send weekly emails with the ledger of tournament leaders while the tournament is still going on, however, the ledgers are not final until the tournament is over. Winners are typically emailed and credited on Sundays. I checked all of the emails sent to you and I didn't find any confirming you as a winner. Please would you forward the email you are referring to [email protected]. Thanks, Simon

user avatar

Fast and easy deposit . I contacted support in order to withdraw faster and they helped me very fast. Fast withdraw and cool games. A very good casino.

Nothing , everything went smoothly with cryptowild.

Hi Fovostrelos, Thanks so much!!! Congrats on your wins!!! Please don't hesitate to let us know if you ever need anything! Simon

user avatar

I have really enjoyed playing with CryptoWild so far. The chat is quick to response with help when I needed it and was very kind. The gamed load extremely fast with lots of varieties of games. I really love the live games, makes me feel like I'm in a casino. They accept most of the big cryptocurrencies (BTC, ETH, LTC & DOGE). Overall great online casino and would recommend it to everyone.

There is just one small thing that bothers me sometimes when I am playing the customer service chat box gets in the way.

Hi Gamblernorth, Thank you for taking the time to post your review. I'm glad you enjoy playing our games and that our live support agents are taking great care of you. I'll look into the livechat box and see what we can do. Thanks, again, Simon

user avatar

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