Cryptowild refused to pay out a significant amount of money, equivalent to .31 BTC which at the time of October 25th 2019, around 6pm PST until October 29th 7am PST was valued anywhere between $9,012 USD per bitcoin to $10,071 USD per bitcoin...range of approximately $2,793 to $3122...owed to me which they refused to pay out even after successful ID verification documents were submitted. This is the only account with them I have opened up. The other account they claimed was mine...never submitted any identification verification documents. Never deposited. Never added a debit card or credit card. They just claimed to be me.
Anyone can open up a free account and write down anyone's name they want upon registration. You can open up 40 accounts with the same name if desired. However only one account can have documents submitted to verify ownership of that account and name. They should not have allowed me to even make a second account or even deposit...if there was another verified account open in my name. However there were no "verified accounts" open in my name other than the one I used. When I join a casino online, I am active, I deposit, I chat with support. I submit proper documentation, and abide by all rules and regulations. They cannot deny my payment and withhold winnings due to a "non-verified" account open in my name (which there are 7 other people in the world with my same name by the way)...because anyone can open any account instantly and claim to be anyone they want. If I knew my friend just won $5000...i could open up an account that day...not have to submit documentation...and put his name down in the registration template...and they would then be ineligible to cash out their winnings and be banned. That is why they should only deny me my winnings if the other account in question attempted to submit documentation claiming to be me. Cryptowild refused to answer me when I asked if that random account ever submitted verification. If they did I would want to know because that would mean my identification documents were stolen at some point and being used without my permission or knowledge which is a very serious issue if that were to be the case. They refused to verify anything on their end or provide proof or evidence supporting anything and then asked me to not make any accounts with them...then they deleted my account.
I can provide any and all emails containing our correspondences upon request.
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