CryptoWild Casino - Cryptowild refusing to provide sufficient evidence for keeping winnings

Hi Smartian2020,
We have sent askgamblers.com the same proof we sent you about your duplicate accounts.

The "evidence you showed me...was a chat I think between someone with my...account nickname? "Delliks" which is not my full name, nor is it my first or last name.
You never once said that the other account had verified their identity as me. Otherwise it wouldn't be a duplicate account. I submitted all my verification documents....did this other "duplicate account" submit any documents? I am an active depositing member...why would I need a second account?
All you showed me was that someone somewhere sent you guys a message claiming to be me. Yet there is no evidence that the other person is me. No photo evidence. No documentation submitted (as far as i know...you guys refused to answer still if this other account was a verified active depositing account)...
Again. If I was to make an account tomorrow....of anyone on your casino's website that could be found in like recent winners list or in chat or forum posts..........if I used their name when i made a free account....(which theoretically one could make hundreds of free accounts....hence why there is a verification system in cases like this).....then those other people would have their accounts instantly banned for having a duplicate account.
I never made a second account...only a first.
This rule should only pertain to "verified accounts". Since this is actually a security risk for your casino. In fact you guys should thank me for helping you guys find and suggest solutions to improve your casino's privacy and security system.

Smartian2020,
Your response above does not accurately portray the correspondence we had with you. We will not argue with you about this publicly as we have sent askgamblers.com the information.

Thats not true. Also i chose to not post everything we corresponded about for privacy reasons as my name and everything are in those emails. We can discuss why it is you never verified whether the other account had submitted documentation. They havent because they would have to have my documentation. And i never opened up another account...ever. Why would I lie about that? And why would your system even let me deposit money or make an account in the first place with the same name if it is against the rules? If I had known someone had opened an account using my name...i would have settled that before i chose to deposit play and win and withdraw and submit documentation for ID verification. You cant claim the two accounts are the same when you dont have the others identification documents or even know what the other person looks like....ask the other account then to submit identification documents then....or any identifying information about themselves other than just a name.
This looks to me from my perspective like youre trying to steal my winnings and make up an invalid excuse with not enough evidence tying me to the other account. Youre basing everything off an anonymous unidentified person who can open up millions of free accounts in any name they want because your website allows it.

As we stated above, we have forwarded the proof to askgamblers.com

Where do I forward proof? Because i didnt want to post sensitive information publicly on here.

Dear @Smartian2020,

Please note that all files regarding the complaint you wish to attach, you may mark as private so that they wouldn't be visible publicly but only to Casino representative, AskGamblers Complaints team and yourself.

Here are all the correspondences we ever had period.

It seems from my perspective that they refused to hear me out and even give me a chance or believe me at all when i told them i have no idea about this other account I supposedly made over 18 months ago? Also <email address removed> does not exist as a gmail account. I looked it up and tried sending an email to them and it said invalid recipient.

So I'm not sure...that a fake email account that doesn't exist can be linked to a working email account with a verified identification (selfie included) on a depositing account...none of this makes sense or adds up.

There is evidence that the email in question does not exist. How can that be then used as evidence of a duplicate account if it does not exist...?

We have sent askgamblers.com evidence of your duplicate accounts.

Please see our Terms and Conditions which state-
Each player can create only one (1) personal account.
Creating multiple Player Accounts by a single player can lead to termination of all such accounts.

Smartian2020 had more than one account at CryptoWild. His name was used on both accounts and the nickname on one account is part of the email address of the other account. The accounts have been closed and the player was advised to refrain from opening additional accounts.
The winnings from his 1st deposit bonus were subtracted due to his violation of our Terms and Conditions-
Each player can create only one (1) personal account. Creating multiple Player Accounts by a single player can lead to termination of all such accounts. Any returns, winnings or bonuses which the player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account.

The player's deposit amount was left (after the winnings from the 1st deposit bonus were subtracted) for the player to withdraw, however the player played his balance down with over 60 bets on Yak, Yeki & Roll and Tiger's Claw.