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Blacklisted: Crazy Luck Casino is blacklisted due to the massive amount of unresolved complaints from players reporting unjustified confiscation of winnings, extremely delayed or completely denied payments, various stalling tactics and denial of cooperation and players support.

Crazy Luck Casino

1
CasinoRank
5.3
Player rating 19 reviews
Complaint response 4 days avg.
We objectively review and rate online casinos, thanks to our CasinoRank algorithm built on over a decade’s experience working with casinos and players alike. Get the truth. Then play.
What we like
  • Large number of Rival slots, including i-slots
  • Players are protected by encryption
  • 24/7 live chat assistance through the casino client
What we don’t like
  • No third-party randomness audits posted on the website
  • General
  • Payments
  • Games
  • Customer Support
  • Responsible Gambling

Languages

English, German, Italian, Spanish, French

Established

2011

Licences

N/A

Affiliate Program

Company

Casino Type

Download, Instant Play

Deposit Methods

Maestro, MasterCard, Neteller, Visa, Diners Club International, Online Bank Transfer, Skrill

Currencies

Euros, British pounds sterling, South African Rand, US dollars

Withdrawal Methods

Neteller, Skrill

Withdrawal Times

EWallets: 3-5 days
Bank Transfers: 5-10 days
Cheques:
Card Payments:
Pending Time: 7-10 days

Withdrawal Limit

Software

Rival

RTP

Live Chat

Contact

Support Mail Email: [email protected]
UK Toll Free Telephone: +44 800 0148811
Canada Telephone: +1 888 247 6321

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

No

Crazy Luck Casino is an online casino with both downloadable and instant play modes. They are powered by Rival Gaming; unlike most Rival casinos, however, they are independently owned and managed. They hold a license in the jurisdiction of Cyprus.

Games

Because Crazy Luck Casino uses Rival software, they have a very large selection of slot games. Their most famous are the i-slots. These are video slots that give players not only stunning graphics and features, but also an intricate story arc that develops as you continue to play. Usually the bonus rounds will tie into the story development. Aside from the i-slots, Crazy Luck Casino also has dozens of both normal bonus video slots and three-reel classic slots.

As far as table games go, Crazy Luck Casino is relatively well-rounded. Players can enjoy both single- and multi-hand blackjack, as well as roulette, baccarat, Five Card Poker (Caribbean Stud), and others. They do lack the variety of games that some of the larger platforms have, however.

Video poker lovers have a fair amount of selection at Crazy Luck Casino. Rival's style of video poker is one of the best in both graphics and paytable odds. The games are available in both single-hand and multi-hand denominations. Although they lack any truly off-the-wall variants, they cover everything from Jacks or Better to Double Joker.

Support

No casino can be successful without a responsive group of representatives. Crazy Luck Casino ensures that players can get the help they need with a 24/7 live chat feature. This feature is accessible only through the casino client, however. If you do not have an account with Crazy Luck Casino but would like to ask them a question, or if you'd prefer to use a method other than live chat, they also offer toll-free numbers for players from the UK and Canada. Players may also use the support email address if they wish.

Security and Fairness

Crazy Luck Casino takes player safety seriously. To ensure that players do not have to worry about losing sensitive data, Crazy Luck Casino has installed encryption on their network. This makes it impossible for anyone to see any personal or financial information sent to the casino for registration, depositing, or withdrawal purposes.

Many players want to know that they're getting a fair game, as well. Unfortunately Crazy Luck Casino has not posted any kind of third-party audits. However, Rival software itself has been thoroughly tested, and reports from other sites (including the main Rival website) indicate that the games continue to be fair.

Player Reviews

5.3
19 reviews
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Player rating
Inactive user
7 years ago
1

Nothing. Just a few old games. Dont care bout customers. Worst casino online

Games, support, payouts !!!!! Spend 1 pound with this casino its to many money. Dont trust in nothing. Rating 1 to 10 for me is -5

zebra592005
10 years ago
8

I play casino Crazy Luck since January 2013.
I love their machines especially those 3 reel, actually if you bet slowly, they take time to redistribute and it is not unusual to have some nice surprises.
When this is often lost due to impatience because high playtroughs are not always easy to achieve, especially by focusing small.

In terms of payments, I have made several withdrawals Neteller and those have always been honored, even if sometimes it took a little longer than usual.

Promotions are regular and very interesting, if you become VIP you will have reduced set of conditions.

I see here that some players have had problems of payment? They have never been paid? and I do not really understand.

I also never cashed large sums, but I remain convinced that if I were to hit the jackpot, my winnings will be paid.

Message
hippydaved
10 years ago
1

Crazy luck is up to their famous lock you out of the cashier page when you hit your playthrough. Refuse to answer you on chat. Same thing they have been doing for years now. I don't know how they didn't loose their license yet?

They call you on the phone all the time wanting you to play in their unlimited cash out bonuses but beware if you win they will not talk to you especially if you win more than a couple hundred dollars. I don't know who this guy is above that gave them 9 or 10 stars, must be a friend of theirs.

They always play the same tricks with you when you win, lock you out of the cashier or make your cashier page blank or show no promotion and the withdraw tab won't work.
I got ripped before from this place and I thought they might have changed over the years but they are the same scammers that have been there for ever it seems and still running a casino ripping people off daily.

Don't waste your time with this place, take my word on it! Sooner or later you will win and get ripped off.

Message
Imvikas911
10 years ago
8

Crazy luck casino is part of the rival gaming portal. And had a free play promotional offer when i joined this casino . Rival is famous for its bonuses and that is why i play on almost all the casinos from this portal. I got registered on this casino and took the bonus from the cashier and the rival casinos do not give any problems when it comes to claiming the bonus. Got 200 as a no deposit bonus for the players joining for the first time.

I lost the no deposit bonus in the slots only and i had done 2 deposits on this casino as it is one of my favourite casinos from the rival group. And i won money only from the last deposit which was of 35 and i did not claim any signup bonus apart from the no deposit bonus which i got in the beginning. Most of the casino with free play from the rival have 200 free bets offer only. Did not last any long with the free play but the real money deposits were my real shots and there i played with patience and according to my bankroll and got lucky and won good money from the slots. And i realized that the pay on money was good on real money if compared when playing with the free bets because then i was constantly losing. Slots are their strongest point and video slots were good to but not as good as three reel slots. I would love to see some new games in the three reel slots section because honestly i am bored playing the same games again and again.

This is one of the finest casinos from the rival gaming group. Although i lost one deposit but recovered from the second one and really nice slots if you have patience and bank roll management is very important here because games take some time to pay you back.

Message
stan75
10 years ago
9

Small win at Crazy Luck, with a no deposit bonus, I must say that they were very fast, the request made on September 10 paid on the 15th, 3 days working, I think a record for a Rival :)

Message
LilianInThaHouse
11 years ago
4

Crazy Luck casino is run by Rival software. I haven't played here in a very long time and have almost forgotten about this casino. I made an account here a few years ago in the time this casino was founded.

I decided to do that for several reasons. The first if I remember correctly was that the casino offered over 200 euros no deposit bonus for new players. That’s a really tempting bonus which I just couldn't resist. Than as a second reason I really liked the name of the casino. Crazy Luck casinoreally does sound good. Another reason were the Rival games.

At that time I mostly played in casinos that offered this software provider. I played here several times. Of course my first attempt was with a no deposit bonus. Some time after that I decided to make my first deposit here. It was a minimum 25 euros deposit and I took one of the bonuses from their offer. This one just like the trial with the no deposit bonus ended up with no success and after a while I lost all of my money here. But I kept playing here. After 5 - 6 attempts without success I finally managed to get a withdrawal here. After that withdrawal I stopped playing here.

Everyone knows that the withdrawal processes in Rival casinos last very long. But in that matter Crazy Luck is worse than all of the other Rival casinos. I can't remember how much exactly but it was well over 3 weeks before I got my money. During that time I contacted live chat support several times. I don’t know the situation at that time with the casino but their live chat was very bad.

Overall even though I got paid eventually this was one of the worst experiences ever. That is why Crazy Luck isn't a casino I recommend.

Message
yapro
11 years ago
6

Crazy luck casino using games from Rival, and it is under rated software, probably because there is too many shady softwares with this slots.

I played at Crazy luck casino two times, first time I played in this casino with no deposit of 25$, I think many Rival casinos give no deposit bonus just for registering, since I was able to get a lot of such bonuses. I played with my 25$ really long time, having fun with many new for me games, and was able to finish wagering requirements for this bonus with 120$ on my account, but max withdrawal for this bonus was 100$, and also live chat customer support told me that i need to deposit 20$. This is typical thing when you win from no deposit bonus, so I go ahead and made 20$ deposit, after this I request payout of 120$ and start waiting. By the way I deposit and payout with Moneybookers, probably it is important. After 2 days passed I got email asking for my documents, and I sent it right away. Next day my documents were approved, and after 3 more days passed I get email from Skrill that I get paid, 6 days in total, not sure should I be happy with such payout time or not, but I see some other players have complaints that they did not get paid at all, so I am really should be happy that I get paid from no deposit bonus winnings.

Also I played once with my real money deposit, but unfortunately luck was not on my side and I was not able to try withdrawal one more time.

I rate crazy luck with 6 stars, because some players have bad experience, and I can not rate this casino higher. But my experience was not so bad, probably because I played long time ago.

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sjus4fun
11 years ago
0
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cmarty
11 years ago
0
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ekravcova
11 years ago
0
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szirtisas
12 years ago
0
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pamg126
12 years ago
0
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Irine
12 years ago
0
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astarte
12 years ago
0
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sencize
12 years ago
0
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DanKan
12 years ago
0
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casinoian87
13 years ago
0
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jcbossi
13 years ago
0
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jcbossi
13 years ago
0
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