Waiting two months for my funds

I requested a withdrawal of $91.80 on June 30 (image attached).

After waiting well past the processing period listed in the casino terms (image attached), the live chat agents said they were referring my case to an "account manager."

I then received an email dated August 30 stating that my payment would be issued early the following week (image attached).

Now that another entire week has gone by, I have attempted to follow up but the live chat agents now say they can't help me and I am not receiving any replies when emailing the casino.

I requested a payout of $702 in November 2023.

This amount was the approved amount to be able to request a withdrawal per customer service.

Since then I've been lied to saying I'm getting paid this week, next week, I'm next in line for the payouts going out, it's being processed now, it's been escalated to priority, it's being taken care of, don't worry your money is being deposited on Monday because they don't work weekends and so on. It's still in the requested stage and has not even been looked at. I can't begin to count the # of emails sent to support, management, and the financial department requesting answers, all ignored.

I questioned through chat daily until about a month ago now my chats won't be even acknowledged at all.

They took my deposits and now holding my winnings.

I had originally at 1st won $40 which they paid in 2 days. Then after several more deposits and completing all of the requirements for this $702 payout, I'm now ignored for 3 months.

I appreciate any help thank you.

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I requested a payout in February which was rejected.

Then I requested it again it was rejected again then I requested it again and I found out that the reason it was supposedly rejected was because they had internal issues.

That being said I have been waiting since February and every week I used to chat to find out any information and I always get the same information they expedited it they need a new Bitcoin address which I gave probably 20 by now if not more and that they would get to it as soon as possible.

I will attach the chat from today

I activated a bonus and successfully satisfied my playthrough requirements. I deposited $25 and requested my payout after losing that $25. This has been since January 3, 2023. I've messaged and emailed them too many times to count and can't seem to get anywhere. Apparently they have only 1 customer service rep because I've talked to "John" every single time.

I have 3 withdrawals from Crazy Luck Casino which say pending from March 2022, April 2022, and August 2022. I have spoke to representatives countless times about this and always get same answers, "I will personally escalate this situation so you will receive payments within days. I have attached a screenshot of the withdrawals as proof.

I am owed 3 different payouts, total amount of $1,795.00 from crazyluck casino. Earliest payout pending since May 29, 2022.

It's been 4 1/2 months and counting. I've been asked to give an "updated btc address" at least 15 times. I have gotten every excuse under the sun.

Worst part after being in queue for 2 months waiting they tell me one day "Thanks for waiting, give us an updated BTC, it's getting processed"…. So I do that… And also make a new deposit, lose it… Few days goes by, I never get any payout. I ask and suddenly I'm back in the queue. And they will let me know.

I was told over and over that it would be paid within a few days, and was being processed. Only to have the week pass, check-in, and be right back to square 1.

I even had Chat agent Dean tell me and I quote, "Winning players are NOT entitled to be paid." - that was interesting. Still have the screenshots of the convo. I told him that seems to be the problem, they don't believe they owe or need to pay anyone.

Worst part I just wanna play. But also wanna know if I'm able to win at all, I will be paid. If anyone can help I would be forever grateful!!

I have been waiting for a payout for 3 1/2 weeks now. They just say rest assured, you will get it as soon as possible, be patient. One representative told me they had a problem with their Bitcoin Wallet, but it was corrected and I would get my payout within 48 hours. That was over a week ago. My request for payout was 7/13/22. All documentation they requested to verify was provided at the time the payout was requested. They have told me they are ashamed of themselves for the delay, but still are unable or unwilling to give me a payout date. For 2 weeks now, day and night, they say no supervisor is available to talk to and they do not answer email. Does anyone know any way to go higher up with them? Their phone number on the website is not theirs and they say they haven’t had a working phone number since Covid started. I am adding what seems like a lot, but is just a small portion of my back-up and screen prints.