CosmicSlot Casino

CosmicSlot Casino - Casino cancelled pending cash outs

Hi,

My account has been fully verified with this casino before, I had 3 pending cash outs of €500 all 24hrs apart as per the casinos terms and conditions. They have been pending since 5th/8th & 9th of Feb, 2025. I also have another 3k balance on my account that I won on 9th Feb and was waiting for the 24hr period to pass so I could request another cashout. The website says €1000 per transaction, but it will only allow €500 Withdrawal per transaction.

The casino have emailed me today requesting me to upload ID and address again, I have no problem doing this. But the site does not give me the option as my account has already been verified. I contacted support they told me to email KYC finance dept. I have emailed them and attached the requested documents. I now have €4,500 balance back on my account.

I feel this casino is trying to stall payments In the hope that I use the balance up.

Please help AskGamblers, this is extremely frustrating.

CosmicSlot Casino - Cosmicslot delay payment

Hello, I started to use Cosmic slot casino, made a deposit. All was good. But now I'm waiting for withdraw more than 5 days, from live chat support I didn't get any answer, they just repeated the same. " Your withdrawal will be soon as possible". They not allowed to ask for more than 500, so I asked for 1 withdrawal of 500e. They are trying to scam me or delaying on purpose, without any information on what's going on. It looks like scam site, but let's see, if ask gmablers can help with this case. I uploaded screenshot where u will see my pending transaction and hope u will help to solve this problem with cosmic slot and their bad behaviour. Thanks

CosmicSlots - Prize from a competition not rewarded

CosmicSlot Casino held a competition on their social media platform where they would award 150 euro and 150 free spins to 3 lucky winners.

I participated in the contest and I was among the 3 players that won the draw.

I received a private message on my account to submit my email address that’s linked to my casino account and I did. They said that the rewards would be credited to my account in max 48 hours. The draw took place on 30 May!

After 3 days I messaged them again on both their social media and on live support on their site but they didn’t even answer on social media and on their platform the support said the appropriate person was looking into it.

6 days have passed, and no response! So I decided to open a complaint here

Unresolved

€50

CosmicSlot Casino - Delayed cashout

Cosmicslot casino don't process withdrawal from 15th January , account was verified 16th, They also don't respond to emails 4 days already. Live chat can't help, only ask to wait for replay from Financial department. Waiting week or more for verified account I think is too long. I already lost back €400 and €500 is pending from 15th January.

CosmicSlot Casino - Deposit amount did not appear in the casino account

Made a deposit of €20 in Ethereum on January 7, 2024, but haven't received it in my account so far. I've repeatedly spoken with live chat but haven't received assistance. They ask for the same documents and pictures each time. They say the finance department is handling it and it should be resolved soon, but there have been no results so far. They don't care.

CosmicSlot Casino - No 2nd deposit confirmation

€20

The situation is this: I played on this site Cosmicslot, everything was fine, and an unpleasant situation developed. I transferred 700 € and 100 € to the Cosmicslots game account on November 15, 700 € was displayed only on the 16th, and 100 € still did not appear.

I wrote to their support service, to which I was told that the information had been transferred to the financial department and wait for an answer, there was actually no answer.

Then I started writing to the financial department myself, to which they did not answer me. Then they told me that supposedly my transaction was not sent to them I received it, but my money went to them, because I called my bank, the bank said that the money was in their account. I sent them all the screenshots from the bank, to which they still do not answer me

CosmicSlot Casino - Delayed and declined payment

€100

I have repeatedly tried to withdraw my winnings and they keep declining. I am verified as I sent all documents they needed. I have only received 2 withdrawals on the 23rd of June, and the 29th of June both for $ 650 CAD. There is $4000 left. Attached are screenshots of canceled withdrawals. I received an email stating my next withdrawal would be on the 3rd of July, in good faith I waited 6 extra days. I have emailed the financial department twice with no reply, customer support telling me to email the financial department, and also their live chat service which told me they could not help. So here is my complaint. Quite obvious purposeful delay.

CosmicSlot Casino - Delayed Skrill verification and payments

$4000

Dear Ask Gamblers team,

Since I got the wager done and got myself a nice win about a month ago, the kyc/verification process is very delayed/frustrating.
The deposit was done with ( skrill prepaid/virtual card - keep that in mind ). So the only way to withdraw is through bank/IBAN.
Once I got my papers/id/bank notes/card screenshots I sent them to the kyc department and got and email back asking for a card screenshot with my name on it ( Skrill currently does not issue a name on the virtual Card ) - So I sent a video recording with my Skrill account showing name on the Skrill account and then the card under my account, but with no luck unfortunately.

At that time we were past 20 days from the initial KYC contact and got really frustrated with the process and got in touch with a live chat agent within the casino, suggesting to deposit a small amount with Skrill balance and withdraw then with Skrill email/balance in order to accelerate the kyc/withdraw process. So I did deposit a small amount with Skrill ( without playing ofc ) and then immediately issued a withdraw with Skrill. Then I asked for the live agent to reissue the kyc department to initiate the kyc for Skrill but with no luck yet.

I already sent the passport/true skriller/ selfie with casino documents on the [email protected] 5 days ago with no response yet.

So here I am submitting a complaint in order to find a resolution to the problem I'm experiencing.

Thank you.

CosmicSlot Casino - Country restricted in 24h and account closed without returning deposit

€1200

Hello I started playing on CosmicSlot on22/12 made 2 deposits of 20 euros with Sofort.

Ok till then no problem, win 200, want to withdraw and no bank transfer possibility.

So the next day KYC tells me to use another payment method make another deposit so I can withdraw with other payment method. But in the mean time in not even 24 hours casino forbids Belgian players. So I will not risk any other deposits.

I would just like to get my deposits back it is not my fault all of a sudden they change the rules. Someone would contact me within 24H concerning my balance but no one did.

Since then, no update or any contact from Casino support or KYC. Plus now casino is impossible to log in.

€40

Complaint Statistics

Resolved 10

Avg. Amount $ 691

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

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Player rating

9.2/10 ● 645 reviews

Top reviews from our players

syky854

9/10

I like the slot games awesome selection. They have great withdrawal options too. definitely I had a goood experience and the casino has good replay value. I love this place. great customer experience too.

Nothing really, sometimes there can be lag but maybe its just my connection. I wish I would get more rewards or free spins daily to keep me interacting with the site.

Komeon

9/10

Great casino and very kind and helpful support. They have great deposit bonus. Its a good place to play. I will play there again. The site is also easy to find out.

Razorphrenia

9/10

Tried this casino and no issues at all. Seems to be good casino 👍🏼 Found games I like to play and sit is working very well. No lag or anything. Customer support is friendly and helpful.

Thinah

1/10

Descent welcome bonus offer and ok variety of games. Casino support live chat is always available and polite. Loyalty points program is ok. The webpage design is also ok and looks well.

Where Should I start? Though the livechat is polite, this casino is extremely unhelpful. I had a technical glitch with receiving one of my welcome bonuses and though I contacted support right away, they could impossibly give me the bonus.

But the worst with this casino is that they have a Max limit of 400 euro per day. Yes you heard right, 400 euro. You are only allowed to request 3 withdrawals at the same time. The withdrawals are not even processed daily; they schedule the withdrawals about every 2nd day. And the support cannot even answer on why that is.

In addition to this, the casino offer very few responsible gaming limit. I asked for a 24 h cool down, which was not possible. I asked for a wager block, they dont have that functionality.

I do not recommend anyone to play at this casino since it would take months to withdraw a large winning.

Matazz

10/10

- Great providers: They do have most of the known providers out there and I really like it.
- Live Support: Support is always there and they are really professional.
- Great Verification Experience: I had a good win and when I wanted to get verified they asked me to send an email. I just thought to myself "well.... this will take forever". It took a total of 15min to have my account verified so big props!
- UI/UX: The website is really fast and the UI looks quite nice. UX wise I think everything it's in place.
- Cashout Process: Was able to get my first cashout (Neteller) and I'm waiting for other. They will put in a payment schedule but so far everything being paid as stated (400 euros per transaction every two days).

- Provider Wise: Even tough they do have most of the providers I like I think there could be a bit more effort to bring in new ones. For example: Gamomat (with new games as they only have the old Gamomat structure), Novomatics, etc. This is not a big deal but just wanted to point out I really like my Gamomats :D
- Player Options: I think we should have a small section on the player profile to control out limits (deposit/session/timeout).

kalvinkenedy

9/10

Excelent I like the fact that they offer free spins with no deposit for registering a new account that is a great advantage. It also gives you the opportunity to test the platform without any risk of loss, unless you start by risking the spin to win. And they have many different providers. And fast and friendly support.

BaechleKai

8/10

I really like that they offer free spins without deposit for signing up a new account. This gives you the chance to try out the platform without any risk of loss. And they have lots of different Providers. And a fast and nice Support.

I would prefer If they would take deposits from 1€ but this is Luxus Problem. Maybe they could provide a wheel where you can win free spins without deposit. This would be nice.

Blackelite

10/10

I live the design of the Website. The registration was easy as usual for a online-casino. The slots are running smooth and without disconnects. Overall a good casino.

I do not like the casino because it does not have a no deposit bonus, it needs to give more bonuses to the players, it has games that are a bit difficult to win and apparently only a few players are who actually win.

Cohart

10/10

A really fair casino with decent regular payouts and friendly support staff. Nice no deposit bonus and good withdrawal times, one of the better casinos - nice!!!!!!!

Gauthier5640