CosmicSlot Casino

CosmicSlot Casino - Casino cancelled pending cash outs

Hi,

My account has been fully verified with this casino before, I had 3 pending cash outs of €500 all 24hrs apart as per the casinos terms and conditions. They have been pending since 5th/8th & 9th of Feb, 2025. I also have another 3k balance on my account that I won on 9th Feb and was waiting for the 24hr period to pass so I could request another cashout. The website says €1000 per transaction, but it will only allow €500 Withdrawal per transaction.

The casino have emailed me today requesting me to upload ID and address again, I have no problem doing this. But the site does not give me the option as my account has already been verified. I contacted support they told me to email KYC finance dept. I have emailed them and attached the requested documents. I now have €4,500 balance back on my account.

I feel this casino is trying to stall payments In the hope that I use the balance up.

Please help AskGamblers, this is extremely frustrating.

CosmicSlot Casino - Cosmicslot delay payment

Hello, I started to use Cosmic slot casino, made a deposit. All was good. But now I'm waiting for withdraw more than 5 days, from live chat support I didn't get any answer, they just repeated the same. " Your withdrawal will be soon as possible". They not allowed to ask for more than 500, so I asked for 1 withdrawal of 500e. They are trying to scam me or delaying on purpose, without any information on what's going on. It looks like scam site, but let's see, if ask gmablers can help with this case. I uploaded screenshot where u will see my pending transaction and hope u will help to solve this problem with cosmic slot and their bad behaviour. Thanks

CosmicSlots - Prize from a competition not rewarded

CosmicSlot Casino held a competition on their social media platform where they would award 150 euro and 150 free spins to 3 lucky winners.

I participated in the contest and I was among the 3 players that won the draw.

I received a private message on my account to submit my email address that’s linked to my casino account and I did. They said that the rewards would be credited to my account in max 48 hours. The draw took place on 30 May!

After 3 days I messaged them again on both their social media and on live support on their site but they didn’t even answer on social media and on their platform the support said the appropriate person was looking into it.

6 days have passed, and no response! So I decided to open a complaint here

Unresolved

€50

CosmicSlot Casino - Delayed cashout

Cosmicslot casino don't process withdrawal from 15th January , account was verified 16th, They also don't respond to emails 4 days already. Live chat can't help, only ask to wait for replay from Financial department. Waiting week or more for verified account I think is too long. I already lost back €400 and €500 is pending from 15th January.

CosmicSlot Casino - Deposit amount did not appear in the casino account

Made a deposit of €20 in Ethereum on January 7, 2024, but haven't received it in my account so far. I've repeatedly spoken with live chat but haven't received assistance. They ask for the same documents and pictures each time. They say the finance department is handling it and it should be resolved soon, but there have been no results so far. They don't care.

CosmicSlot Casino - No 2nd deposit confirmation

€20

The situation is this: I played on this site Cosmicslot, everything was fine, and an unpleasant situation developed. I transferred 700 € and 100 € to the Cosmicslots game account on November 15, 700 € was displayed only on the 16th, and 100 € still did not appear.

I wrote to their support service, to which I was told that the information had been transferred to the financial department and wait for an answer, there was actually no answer.

Then I started writing to the financial department myself, to which they did not answer me. Then they told me that supposedly my transaction was not sent to them I received it, but my money went to them, because I called my bank, the bank said that the money was in their account. I sent them all the screenshots from the bank, to which they still do not answer me

CosmicSlot Casino - Delayed and declined payment

€100

I have repeatedly tried to withdraw my winnings and they keep declining. I am verified as I sent all documents they needed. I have only received 2 withdrawals on the 23rd of June, and the 29th of June both for $ 650 CAD. There is $4000 left. Attached are screenshots of canceled withdrawals. I received an email stating my next withdrawal would be on the 3rd of July, in good faith I waited 6 extra days. I have emailed the financial department twice with no reply, customer support telling me to email the financial department, and also their live chat service which told me they could not help. So here is my complaint. Quite obvious purposeful delay.

CosmicSlot Casino - Delayed Skrill verification and payments

$4000

Dear Ask Gamblers team,

Since I got the wager done and got myself a nice win about a month ago, the kyc/verification process is very delayed/frustrating.
The deposit was done with ( skrill prepaid/virtual card - keep that in mind ). So the only way to withdraw is through bank/IBAN.
Once I got my papers/id/bank notes/card screenshots I sent them to the kyc department and got and email back asking for a card screenshot with my name on it ( Skrill currently does not issue a name on the virtual Card ) - So I sent a video recording with my Skrill account showing name on the Skrill account and then the card under my account, but with no luck unfortunately.

At that time we were past 20 days from the initial KYC contact and got really frustrated with the process and got in touch with a live chat agent within the casino, suggesting to deposit a small amount with Skrill balance and withdraw then with Skrill email/balance in order to accelerate the kyc/withdraw process. So I did deposit a small amount with Skrill ( without playing ofc ) and then immediately issued a withdraw with Skrill. Then I asked for the live agent to reissue the kyc department to initiate the kyc for Skrill but with no luck yet.

I already sent the passport/true skriller/ selfie with casino documents on the [email protected] 5 days ago with no response yet.

So here I am submitting a complaint in order to find a resolution to the problem I'm experiencing.

Thank you.

CosmicSlot Casino - Country restricted in 24h and account closed without returning deposit

€1200

Hello I started playing on CosmicSlot on22/12 made 2 deposits of 20 euros with Sofort.

Ok till then no problem, win 200, want to withdraw and no bank transfer possibility.

So the next day KYC tells me to use another payment method make another deposit so I can withdraw with other payment method. But in the mean time in not even 24 hours casino forbids Belgian players. So I will not risk any other deposits.

I would just like to get my deposits back it is not my fault all of a sudden they change the rules. Someone would contact me within 24H concerning my balance but no one did.

Since then, no update or any contact from Casino support or KYC. Plus now casino is impossible to log in.

€40

Complaint Statistics

Resolved 10

Avg. Amount $ 691

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

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Player rating

9.2/10 ● 645 reviews

Top reviews from our players

ellingsehannan

6 months ago

8/10

As someone who enjoys a quick game during office breaks, CosmicSlot Casino has been a delightful discovery. The space-themed design gives me an escape, plus the platform is intuitive, making it easy to navigate even when time is limited. Loved the crypto options for desposits and withdrawals, too.

Sometimes tho, the withdrawal prompt gets a bit wonky and I had to reload the webpage a multiple times for it to work. Fortunately, I make it work all the time. It may be a connection problem, but it works either way.

Thank you for sharing your experience with us! We’re glad to hear that our crypto payment options make your gameplay smoother. Regarding the withdrawal prompt issue, we truly appreciate your feedback. While occasional connection hiccups can sometimes cause this, our technical team is already reviewing the process to ensure it runs seamlessly every time. In the meantime, if you ever encounter the problem again, please don’t hesitate to reach out to our support team via live chat - we’ll be happy to assist right away. We look forward to seeing you again!

CosmicSlot Casino 3 months ago

SlotManiac90

11 months ago

8/10

I was shocked when I hit a big win on one of the progressive jackpots! The payout was processed within 24 hours, and customer support was super helpful throughout the process. Definitely one of the better casinos I’ve played at.

The wagering requirements for the welcome bonus are quite high. I had to play a lot before I could actually cash out anything. If you’re a casual player, it might take longer than expected to meet the conditions.

Thank you for your review! Giving happiness and joyful emotions to our customers is our main task. As for high wager requirements, we try to find a balance between attractive bonuses and wagering conditions. Our bonus offers are designed to give players the best chance to win while keeping the rules fair and transparent. We look forward to seeing you again!

CosmicSlot Casino 11 months ago

princessdiane

8/10

It’s really fun playing at CosmicSlot Casino! One of the things I love about their site is the 24/7 live chat, it’s comforting to know I can get help anytime I need it, especially since I’m a newbie in online casinos. They also have multiple payment options, which makes it easy for me to deposit and cash out my winnings without any fuss. Plus, their selection of casino games is impressive too! I always enjoy playing my favourite slots and roulette using my mobile.

However, there’s one downside I’ve found: they don't offer a no deposit bonus. It would have been great to have that option when I started since it would have allowed me to try out the site without depositing my own money first. But overall, I'm still enjoying my time at CosmicSlot Casino!

Good afternoon, thank you very much for your feedback! It is very pleasant to hear good feedback, it is our main motivation to become better. Our team is doing everything to make your time on our site as comfortable as possible. As for no deposit bonuses, take an active part in our events, be active and gifts will not make you wait. Also subscribe to our social networks, there are even more givaways and gifts: Telegram: https://t.me/cosmicslot_official; Instagram: https://www.instagram.com/cosmicslot/; Facebook: https://www.facebook.com/cosmicslotcasino; X: https://x.com/SlotCosmic Thank you again for a good review, we will be glad to see you again in our Cosmic Team!

CosmicSlot Casino 1 year ago

Ffordahy

9/10

My experience of playing in different casinos is about 2-3 years, I have tried a lot of things and I like this casino so far. There are a lot of different games, I would also like to praise the bonuses for registration and first deposits.

LillieCasino

1/10

Really cool at the first sight, really nice design and apparently all fine, deposits working fine, all providers and more. Be careful with this site if you make a big win they will not let you withdrawal. I won more than 3k here and my money is stuck there. I'm more than one week trying to withdrawal and I just can't.

Awesome25

5/10

From Cosmic Hope To Cosmic Nope: My Cosmic Slots Celestial Letdown!

It was only since yesterday that I embarked on my interstellar journey at Cosmic Slot Casino. The adventure began with an intriguing email promising a 200% match bonus. Who could resist such a tempting offer? Not me! So, I decided to dive into the cosmic abyss and chat with live support to inquire and claim my bonus.

Gab, the ever-helpful operator who guided me through the process. Gab requested my personal details and asked me to provide my email. I asked to validate the bonus if it's still eligible to me. He even suggested taking screenshots of the offer. Moments later, after my $40 deposit, the bonus was credited. To be honest, I accidentally closed my chat window with Gab, but when I logged back in, the chat was still online! Talk about cosmic luck!

Now, here's a moment on Cosmic Slot where things got weird but interesting. I received not one, but two offers: the welcome bonus and the 200% match bonus. I thought it might have been a mistake, but both bonuses carried a 45x wagering requirement (WR). Steep? Absolutely!

I started my cosmic journey with some live casino games like Crazy Time and Monopoly. Unfortunately, the alien gods weren't in the mood to bestow any fortune upon me and my balance dwindled faster than a comet streaking across the sky. Before I lost all hope, I activated the 200% bonus and turned to the slots.

Hidden Valley was my first stop using $2.40 bets in order to activate the wilds at up to 10x multiplier, I managed to win a modest $60. However, the other slots seemed to be in a black hole, swallowing my balance very fast without a single bonus feature in sight. It felt like the slots were tilted against me! My balance had evaporated in mere minutes. Not even an hour had passed, and I was back to zero.

With the 45x wagering requirement looming over me, I realized there was no chance of fulfilling it. Cosmic Slot casino had a nice space theme and a user-friendly interface, similar to Trino, Smokace, Snatch, and Gamblezen casinos in regards to the setup. But despite the cosmic atmosphere, my experience was less than stellar.

In the end, I lost both bonuses and felt like I had been sucked into a black hole of bad luck. While Cosmic Slot offers an appetizing choice of games and a visually appealing interface, it didn't accommodate my session with even a single bonus. Only one big win to try fighting the 45x! My balance never stood a chance to complete either bonus! I might not return to Cosmic Slot casino...after all, nothing there was truly "out of this world." My final verdict? A middling 5 out of 10 stars. I only liked that bonuses can be activated separately from my deposit. Nothing more!

donjohnjoe85

1/10

Site looks good on the first view. Nice selection of games. Nearly all providers. Lot of payment methods amd also crypto. Hard to find more good things about this site.

Be careful and better play somewhere els. They don’t let you withdraw your money. Won over 5k and it will take weeks to get this money. They don’t even pay out 400 euro a day. They don’t answer and don’t help in any way. Avoid this site!

Hobitti85

10/10

Great customer service and website speeds awesome experience, very much so better than quite a lot of the other generic casino sites online at the moment. Good Luck and have Fun.

rchrtw1

10/10

All good. Easy registration and verification. Fast support and interesting games. We will see in future how will work this casino. But I love it so much

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