Complaint #47
CosmicSlot Casino
Unreasonable Withdrawal Restriction
3 weeks ago
Complaint Against Cosmicslot – Unreasonable Withdrawal Restriction
Hello AskGamblers Team,
I am seeking your assistance regarding an ongoing withdrawal issue with Cosmicslot.
I currently have an outstanding balance of more than €50,000 in my Cosmicslot account. My account has been fully verified, and I have been patiently waiting to receive my remaining winnings.
Unfortunately, Cosmicslot is only allowing withdrawals of €500 per week. At this rate, it will take more than two years for me to receive the full amount of my remaining balance.
Before submitting this complaint, I made every reasonable effort to resolve this matter directly with Cosmicslot. I contacted their support team by email, politely requesting a review of my withdrawal schedule and asking them to explain the basis for the €500 weekly withdrawal limit. Unfortunately, I did not receive a satisfactory explanation.
After carefully reviewing Cosmicslots Terms & Conditions, I found the following provisions relevant to my case:
Section 6.11 states that withdrawals are permitted up to €5,000 per 24 hours, €10,000 within 7 days, and €25,000 within 30 days.
Section 6.14 states that if a player's winnings exceed €50,000, Cosmicslot reserves the right to divide the payout into monthly instalments, with a maximum of €50,000 per month until the full amount has been paid.
Section 6.15 states that Cosmicslot may determine withdrawal conditions based on the payment method, account status, account activity, or other relevant factors.
While I understand that the casino has discretion regarding withdrawal procedures, I have been unable to find any provision that specifically limits my withdrawals to only €500 per week.
I therefore asked Cosmicslot to identify the specific clause that justifies this restriction on my account. Unfortunately, I have not received a clear or satisfactory explanation.
My intention is not to damage Cosmicslots reputation. I simply wish to resolve this matter fairly, professionally, and in accordance with the Terms & Conditions published by the casino.
As a gesture of goodwill and in an effort to avoid a prolonged dispute, I even informed Cosmicslot that I would be willing to discuss a reasonable settlement. As a last resort, I indicated that I would consider accepting approximately 80% of my outstanding balance, provided that the remaining amount could be paid promptly in a single settlement. Unfortunately, this proposal was also declined.
I respectfully ask AskGamblers to assist by requesting Cosmicslot to:
Explain why my account has been restricted to withdrawals of only €500 per week.
Identify the specific provision in their Terms & Conditions that supports this restriction.
Provide a fair, transparent, and reasonable payment schedule for my remaining balance.
I sincerely appreciate your time and assistance, and I hope this matter can be resolved fairly and amicably.
Thank you very much.
Hello AskGamblers Team,
I am seeking your assistance regarding an ongoing withdrawal issue with Cosmicslot.
I currently have an outstanding balance of more than €50,000 in my Cosmicslot account. My account has been fully verified, and I have been patiently waiting to receive my remaining winnings.
Unfortunately, Cosmicslot is only allowing withdrawals of €500 per week. At this rate, it will take more than two years for me to receive the full amount of my remaining balance.
Before submitting this complaint, I made every reasonable effort to resolve this matter directly with Cosmicslot. I contacted their support team by email, politely requesting a review of my withdrawal schedule and asking them to explain the basis for the €500 weekly withdrawal limit. Unfortunately, I did not receive a satisfactory explanation.
After carefully reviewing Cosmicslots Terms & Conditions, I found the following provisions relevant to my case:
Section 6.11 states that withdrawals are permitted up to €5,000 per 24 hours, €10,000 within 7 days, and €25,000 within 30 days.
Section 6.14 states that if a player's winnings exceed €50,000, Cosmicslot reserves the right to divide the payout into monthly instalments, with a maximum of €50,000 per month until the full amount has been paid.
Section 6.15 states that Cosmicslot may determine withdrawal conditions based on the payment method, account status, account activity, or other relevant factors.
While I understand that the casino has discretion regarding withdrawal procedures, I have been unable to find any provision that specifically limits my withdrawals to only €500 per week.
I therefore asked Cosmicslot to identify the specific clause that justifies this restriction on my account. Unfortunately, I have not received a clear or satisfactory explanation.
My intention is not to damage Cosmicslots reputation. I simply wish to resolve this matter fairly, professionally, and in accordance with the Terms & Conditions published by the casino.
As a gesture of goodwill and in an effort to avoid a prolonged dispute, I even informed Cosmicslot that I would be willing to discuss a reasonable settlement. As a last resort, I indicated that I would consider accepting approximately 80% of my outstanding balance, provided that the remaining amount could be paid promptly in a single settlement. Unfortunately, this proposal was also declined.
I respectfully ask AskGamblers to assist by requesting Cosmicslot to:
Explain why my account has been restricted to withdrawals of only €500 per week.
Identify the specific provision in their Terms & Conditions that supports this restriction.
Provide a fair, transparent, and reasonable payment schedule for my remaining balance.
I sincerely appreciate your time and assistance, and I hope this matter can be resolved fairly and amicably.
Thank you very much.
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