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Castle Casino

Average Complaint Response Time: 3 days
Average Complaint Response Time: 3 days

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Castle Casino Review

  • Professionally dealt live games
  • Friendly dealers
  • Huge assortment of unique virtual games
  • No downloads required
  • Secure server technology keeps information safe
  • Live Chat Support
  • No third-party audits of virtual games
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General info & Latest Promos
Website http://www.castlecasino.com
Established 2010
Owner Castle Entertainment Limited Casinos
Casino Promotion

Castle Casino is an online casino powered by Visionary Gaming. Unlike most other casinos on the Internet, Castle Casino truly emulates the real casino environment with an emphasis on live gaming. In addition, Castle Casino offers its players plenty of virtual games, such as slots, video poker, and virtual table games. The company is licensed in Costa Rica.

Live Games

Castle Casino prides itself on its true-to-life live gaming experience. Unlike many other live casinos, the experience you will get at Castle Casino is truly interactive. Every table has its own personal dealer, and the dealers are actually there to ensure that your experience is fantastic. This is true regardless of if you're playing for real money or for fun. Upon entering a roulette table in fun mode, for instance, a dealer greets you by name. Personalized experiences like the one at Castle Casino are difficult to come by in the online gaming world.

The casino offers players three different live games: baccarat, roulette, and Blackjack Early Payout. Players place their wagers in a virtual window surrounding the video of the game. The dealer will then deal the game, and the online pit boss takes the responsibility of paying out the players accordingly and congratulating them on big wins. With stakes as low as 0.10 and as high as several hundreds of pounds, the live gaming at Castle Casino is perfect for all gamblers.

Virtual Games

The variety and uniqueness of Castle Casino's virtual games is impressive. In the same lobby as the live games, players may select from the various tabs of the different online casino games and see a grid of the available games. In the Slots category, you can find some of the most entertaining video slots and three-reel games around. From the haunting thunder of Vampire to the flashy atmosphere of Golden Casino, slot lovers are certainly not being neglected at Castle Casino.

In addition to their selection of slots, Castle Casino also has plenty of video pokers, table games, and specialty games that are difficult to find elsewhere. Unique games like Color Champion video poker, Trente et Quarante, and Megabet Poker, Castle Casino's array of online casino games for any gambler is unprecedented.


Players can contact customer support if they have any concerns or question. This can be done via e-mail or postal mail, live chat or phone. They guarantee responses within 24 hours and usually much faster. They have different e-mail addresses for different types of inquiries make the support team more efficient.

Security and Fairness

Castle Casino does not post any security or fairness seals on the lower portion of its front page. However, they do state that all sensitive information is stored on ultra-secure servers that use modern encryption and firewall technology to prevent Internet thieves from compromising the data.

No third-party audits of the software or online gambling board certifications regarding the fairness of the games is available anywhere on the Castle Casino website.


Casino details
More Casino Details More details
  • Website

  • Software

    Visionary iGaming, Blue Gem Gaming, IGSONLINE
  • Deposit Methods

    Bank Wire Transfer, ClickandBuy, EcoPayz, Laser, Maestro, MasterCard, Neteller, Paysafe Card, Solo, Switch, Visa, Skrill
  • Withdrawal Methods

    Bank Wire Transfer, ClickandBuy, ECO Card, Neteller, Visa, Skrill
  • Withdrawal Times

    EWallets: 24-48 hours

    Card Payments: 2-5 days

    Bank Transfers: 3-7 days

    Pending Time: 0-24 hours

  • Withdrawal Limit

    2500 USD/EUR/CAD per week
  • Restricted Countries

    • Asia
    • Australia [1]
      • New South Wales
    • Costa Rica
    • Estonia
    • Italy
    • Puerto Rico
    • Slovakia
    • South Korea
    • Spain
    • Sweden
    • Switzerland
    • United Kingdom
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
  • Casino Type

    Instant Play
  • Manual Flushing

  • Currencies

    Euros, British pounds sterling, US dollars
  • Languages

    Czech, Danish, Dutch, English, German, Italian, Portuguese, Spanish, French, Greek, Arabic
  • Licences

    Costa Rica
  • Company

    Castle Entertainment Limited Casinos
  • Established

  • Live Chat

  • Contact

    Support Email: [email protected]

    Cashier Email: [email protected]

    Suggestions Email: [email protected]

    Promotions Email: [email protected]

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Castle Casino Reviews by Players


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blondie 1397 reviews
Reviewed on January 1, 2015


Recently I came across an interesting promotion from Castle casino - is you sign up and like them on Facebook or Twitter, you can get 10 pounds no deposit bonus. Since I had an account there, I decided to use them and get some free chip, and I can see they have this promo for a long time. I also wanted to try their games, as they are provided by interesting software-Igsonline, Blue Gem Gaming and Visionary Igaming- the ones that usually wouldn't be my first choice for making a deposit.

I signed up through plash play, followed them on Twitter and sent an email to their support to claim the bonus. It was late that evening so I decided to check them tomorrow and if needed, contact live support.

The next day I received an email from the support, saying that I am from a region that could claim this bonus only after 1 deposit was made. Since they have live casino, which is one of my favorite things, I decided to make a 15€ deposit through Skrill. When that was done, I went to play live blackjack (they don't have live holdem sadly). I placed 0.5€ bets on 3 seats, because I love to play on many seats at the same time. I had a few wins, but overall playing for 30 minutes got me bust.

Then I emailed the support again to get the ND bonus. I received it later that day and went to play Beauty Salon, because I have a previous relationship with it and I know it can pay good. I placed 0.40€ bets and got a few times wins over 2€, but nothing more, except for one time, when I got bonus game and it gave me about 3€. I spent about 20 minutes with this game and at some point lost all balance.

I have to say that I had a nice time at Castle casino. I really liked their live casino and I think their chat is nice (when I made a deposit, I first asked a few questions about it). But I think that they have too little variety of slots, so I won't be making a deposit there,. But the look of page is nice and quality of live games was descent too.
aussiejass 114 reviews
Reviewed on November 6, 2014


Castle casino is using Blue Gem gaming and Visionary gaming and have a good collection of games on their casino. I saw that they were giving away a no deposit bonus for new players on this casino but the No. of complaints really made me think about my decision of joining this casino. But there are always some players complaining about every casino when they do not win from the casino so I thought if just ignoring all those negative things and try my luck here on this casino.

I created an account and got the free chips from them. I think no deposit bonuses are the best way to get to know about a casino and have fun too. I actually had to like their page on Facebook to get the bonus do I did. I got to the action with Bee Land and Crazy Jungle and had a good start and got some features in the beginning but then nothing came my way and all I got was empty spins. I was not liking it because the return to the players was not as good as I had expected and then played casino war and blackjack and these games were fun as table games are always better and more fun than the slots. Here I managed to get some winnings but not enough to get me to the play through.

I do not think that I am going to make a deposit here because honestly the casino did not look that promising to me. I would have loved a bigger bonus but that would also have been of no use because games do not give any action to us so I think this casino is a 6 for me but the support is very nice and fast and helped me a lot when I was trying to claim the bonus so +1 for them so this casino is a 7 for me.

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