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Casoo Casino

Item: Casoo Casino
Rating: 9.1
Author: Petar M.

Our Rating CasinoRank

9.1/10

CasinoRank

Player Rating 372 reviews

9.5/10

372 reviews

Complaint Response 26 complaints

2 days avg. 26 complaints

AskGamblers Quick Overview

Editor’s View

Casoo Casino takes you on an adventure in space! The endless cosmos isn’t empty – at least not when we talk about Casoo Casino. Players can find a wide range of casino games they can enjoy on PC, Mac or mobile.

Petar M.

What we like

Top tier software providers
Mobile friendly design
Live chat open 24/7

What we don’t like

Limited selection of table games

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Casoo Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.casoo.com

Established

2019

Licences

Curacao Gaming Control Board

Company

Fortuna Games N.V.

Affiliate Program

Spinwise Partners

Languages

English, Norwegian, Polish, German, Danish, Spanish

Casino Type

Mobile, Instant Play, Live Casino, Crypto Casino

General Information About Casoo Casino

When you’re looking at the best casino websites, each of them is a part of a reputable gambling company and has a respected licence that allows them to provide gambling services. Casoo Casino isn’t an exception. It comes with a Curacao gambling licence and is owned and operated by SG International N.V.

Registration is simple, and some personal details are required to get started. Remember that you have to be 18 or older to enter Casoo Casino.

Before you take off to explore the vastness of Casoo Casino, we recommend you read our casino review, in which you will learn everything about this operator, ranging from the set of games offered to responsible gambling tools available.

Deposit Methods

Visa, MasterCard, Maestro, Skrill, Neteller, Yandex Money, QIWI, Bitcoin, Ethereum, Litecoin, Payz, WebMoney, Jeton, Zimpler, Paysafecard, Neosurf, Mobile Commerce, MiFinity, Bank Wire Transfer, Rapid Transfer, USD Coin, Dogecoin, Ripple, Tether

Minimum Deposit Amount

€20

Deposit Fees

Withdrawal Methods

Visa, MasterCard, Maestro, Skrill, Neteller, Yandex Money, QIWI, Bitcoin, Ethereum, Litecoin, Payz, WebMoney, Zimpler, Neosurf, Paysafe Card, Jeton, MiFinity, Bank Wire Transfer, Rapid Transfer, Tether, TRON, Ripple, USD Coin

Minimum Withdrawal Amount

€20

Withdrawal Fees

Yes

Withdrawal Limit

EUR 5,000 per day, EUR 15,000 per week, EUR 30,000 per month

Currencies

Euros, Russian rubles, US dollars, Canadian dollars, Australian dollars, Litecoin, mBTC, Norwegian kroner, Ethereum, Polish zlotys, New Zealand dollars, Bitcoin, Tether, TRON

Verification Speed

0-1 hour

Pending Time

0-24 hours

Withdrawal Times

E-Wallets 0-1 hours
Crypto Currencies 0-1 hours
Bank Transfers 24-72 hours
Card Payments 24-72 hours
Weekend Cashouts Yes
Progressive Jackpot Wins None

Payment Information and Options at Casoo Casino

Casoo Casino is one of the casinos that accept crypto, but besides Bitcoin, Ethereum, and Litecoin, you can also find other payment options, including different e-wallets and the most commonly used credit and debit cards.

The casino has made it easy for new members to learn about payment options. The payment page can be accessed through the footer, and besides the methods available, it contains other useful information, such as minimum and maximum limits.

Speaking of limits, the minimum you can deposit is €20 or equivalent. The maximum withdrawal is €2,000 per day, but only €10,000 per month. Casoo Casino may charge a 10% fee for processing withdrawals, which will be indicated when you withdraw the money.

Game Providers

Betsoft, Evoplay, NetEnt, Play'n GO, Spinomenal, Amatic Industries, Booming Games, Ezugi, Kiron Interactive, Playson, Tom Horn Gaming, Amusnet (Former EGT Interactive), GameArt, LuckyStreak, Pragmatic Play, World Match, Endorphina, Games Global, PariPlay, Quickspin, Evolution Gaming, Habanero, Mr. Slotty, Pocket Games Soft, Red Tiger Gaming, SA Gaming, Wazdan, Big Time Gaming, Blueprint Gaming, Merkur Gaming, High5Games, Mascot Gaming, Nolimit City, 1x2Games, Push Gaming, ReelPlay, Relax Gaming, Thunderkick, Yggdrasil Gaming, Slammer Studios, Apparat Gaming, Avatar UX, BGaming, Gaming Corps, Gamzix, Hacksaw Gaming, Kalamba Games, Onlyplay, Spribe, 3 Oaks Gaming, TrueLab Games, Shady Lady

RTP

Not stated

RNG Tested

Progressive Jackpots

Yes

Game History Feature

Games at Casoo Casino

As you enter the game lobby, you can find different online slots grouped in a few categories. The best way to find your favourite slot is through the search bar, but you can also sort out games by providers. Each game has a demo version you can access even if you’re not logged in.

The live casino lobby features games from different providers, with Pragmatic Play Live and Evolution at its helm. If you want to try some, we recommend Extreme Texas Holdem or Lucky 6 Roulette.

The casino also packs table games, but there are only a few iterations of blackjack, poker, roulette and baccarat. There isn’t a separate tab where you can access all table games.

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Casoo Casino’s Commitment to Responsible Gambling

Casoo Casino has a page dedicated to responsible gambling, where they offer advice to players on how to stay in control of their gambling habits.

As for the features players can use, only self-exclusion and cool-off periods are available in your account. You can self-exclude between 6 months and 5 years, while the cool-off period is for shorter periods.

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support Languages

English

Customer Support at Casoo Casino

The best way to contact Casoo Casino is via live chat. Whether you’re a member or not, you can activate live chat and talk to casino representatives. Enter your email address and send them a message to get started.

We tried using the chat, and we were surprised by its simplicity. We got connected quickly, and the agent was amicable. The best thing about it is that the live chat is open 24/7. There’s also an email that you can use, but it’s more for refunds and complaints than general questions.

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Complaints

Read the complaints other players have left for Casoo Casino. Learn more about complaints.

Show all complaints

Submit complaint

Casoo Casino - Not getting my money withdrawn

I have been a member of this casino since 2024. During my first year, I had no issues with withdrawals. However, this year I have experienced major problems when trying to withdraw funds.

I made my first withdrawals on the 9th (two withdrawals) and another one the following day. I used the same bank card that I used for deposits and that I have previously used for withdrawals without any issues. All of these withdrawals were returned to my account after six business days, and I was informed that my bank had declined the transactions. I contacted my bank and the card issuer, and they confirmed that they have not received or declined any transactions and that there are no restrictions on my card.

I then contacted customer support, who asked me to make another withdrawal. I did so, and the following day I received a message stating:

"Our Finance Department has informed us that your withdrawal has been unsuccessful and has been cancelled. We'd like to kindly ask you to try making the withdrawal again, or try making the withdrawal using an alternative payment method, such as instant banking, if suitable."

When I contacted support again, they told me that I must use the same card that had previously been used for withdrawals, even though I already had done so. They also asked me to try again and assured me that this time everything would go through without any issues (see attached files).

When I tried again, I received yet another message a few hours later stating:

"Our Financial Department informed us that the withdrawals you have requested were returned to your gaming balance because of the rejection on your bank side.
We kindly ask you to try again and use a different card for your future withdrawal.
We sincerely apologise for the inconvenience it may have caused you.
Should you have any additional questions, please do not hesitate to contact us at any time."

I contacted my bank again, and they confirmed that this information is incorrect. This is also evident, as it would be impossible for the bank to receive and reject a card transaction within just a few hours on the same day.

Please see all attached files for reference.

Resolved

€600

Casoo Casino - Problem with my witdralaw

At first, I had trouble getting verified because they wouldn't verify my card, and when I did, they now refuse to withdraw. I have emails for everything I want to send you. They lie that I deposited 20 euros and the required turnover is x3 for me to withdraw, but in fact, my last deposit was 50 euros, which I turned over to 3,000 euros. They lie and do everything to withdraw it. I want the prosecutor's office to investigate this casino. Today they wrote me an email saying I canceled the withdrawal and to request a withdrawal again, which is not true because I didn't do anything. Yesterday I only deposited 20 euros to play and did nothing else, and they are cheating and writing that I canceled the withdrawal. They are liars and fraudsters who rob people.

Resolved

€3000

Casoo Casino - Deposit not on my casino balance

I made a deposit on 19/03 but it is still not on my account. The payment provider - Mifinity - was already verified last year.

In the beginning, Casoo kept telling me they were investigating it. After sending the proof of the deposit, they now say they are waiting on an answer from Mifinity.

And this is now going on for a few days while I hot a reply from Mifinity within a few hours.

Casoo is just keeping me hanging on....I played there a lot a few months ago, and this problem started when depositing for the first time after I took a break...

I hope you take this seriously. Something very rotten about this...greetings...

Resolved

€27

Casoo Casino - Does not give 36Euro

Hello, I deposited yesterday 36€ on casoo and they dont give me my money. I play every day and my transactions via Credit Card are arriving within seconds but on casoo888 im waiting now 12h.
They are lying and playing with me in the livechat and they don't care about my situation.
They are telling me it's in a few mins there and I should contact them 1h later If it's not there. So I did 5 times and they can't do anything. It's just sad and a shame.

And something like this happend to me like 10 times on Casoo but after 1-2h the money was there. But now nothing. Really bad service and buggy website.

Resolved

€36

Casoo Casino - Allowed me to KYC and Deposit from restricted country

Dear AG Team, in AUG 2020 I registered an Account at Casoo Casino.

While registering, I gad to set a password, the Nickname , e-mail address and the country I live in. Made a small deposit. Played some games. Then - got some winnings and made withdraw. I'v got a personal LTC wallet address to made my deposits to casoo. Hash is - https://live.blockcypher.com/ltc/address/MJgtzkEKQsfCWwZwMDXagUtZAazc31SVJC/

As you can see - I deposit to this address 272,18 LTC. Logs from my account is attached.

In 2022 year, from January - to December - I made deposits around at 20k+ Euro. But I've got no luck and just played it - so I didn't made any try to withdraw money. But when I've got a bonus in January - I got some play and want to withdraw - then I see. I've got no withdraw methods and wrote to support.

Than security answer me. That they blocked my account because my country (Russia) is restricted from their site.

But when I made deposits - it wasn't restricted. And when they gave me bonuses - it wasn't restricted.

So it's clearly to see for me - It's not fair play from them. Because, they got all my deposits and NOTHING is tell me on site or smth that I can't play in casino. But when I want to take some money back - they just say "It's restricted". Not correct, they were Not allowed to accept me AS a Player neither to accept my deposits.

Answer from security last was like:

"Please kindly note that our security system is checking user profiles only upon a withdrawal request, which is why we only now were able to detect your account and its origin country."

So in my mind - Restricted and blocked - okay. But take money from me that I deposited - unfair. They shouldn't allow me or inform me.

So dear team. Please help to solve this issue.

I want to:

Void all stakes on my account
Refund to balance ALL balances with the calculation of the fair formula: deposits minus withdrawals

Can you Help?

Resolved

Casoo Casino - Pending withdrawal is delayed

Hello.

I have been a user at Casoo Casino for around 2 years Of time. Made tons of deposits and several withdrawals. I am KYC verified as well.

On the 12/11-2022 - 03:56 i wanted to withdraw 1000 euro which has been pending ever since. I have been in contact with support that claims I am in a queue and have to patience(fair enough), then getting told that there are minor problems with the financial system that they are going to fix.

Yesterday I got a mail which stated they are having some minor problems with all withdrawal requests at the moment and if I want to cancel the withdrawal I should reply back to the e-mail. That mail I haven’t responded to.

The terms clearly say that if the amount doesn't “exceed” 1000 euros, the withdrawal will be done in 72 hours.

Resolved

€1000

Casoo Casino - Profile incorrect information

I made a withdrawal which was declined because the casino said my profile was marked as “politically exposed person”

I sent a screenshot to show that box is not ticked on my profile and advised them that I’m not a politically exposed person and they said they will advise the technical team and have it fixed in a couple of days.

It has now been over a week and I’ve still had the matter not sorted and my withdrawal not paid.

Resolved

Casoo Casino - Delay payment of 900euro and rejection of withdrawal without any reason

I made a withdrawal request and it was cancelled due to uncompleted verification. I was informed by email.
After my verification was completed i requested again a withdrawal using bank transfer.
The next morning i received an email that informed me about the rejection of my withdrawal. Of course there was no reason written this time.
So it is obvious that they try to delay the pay out.

Resolved

€900

Casoo Casino - Missing Deposit of €20

I made deposit 20€ at 25th April 2021 through Instant Transfer to Casoo Casino. Unfortunately after the money had taken out from my online banking, the payment webpage was frozen. So I was wait and open new web for Casoo Casino to see if my deposit already there. I did not find my deposit and I made complain to their CS trough Chat. They ask me to wait for several hours and come back again later if my deposit still not there. After 1 day wait, they send me email said that my deposit was not reached them because I was canceled the transfer. For me that was really wrong statement. I did sent them the screenshot payment from my bank with reference number of payment. The money already transferred to them.

So they asked me the statement from my bank account starting the date that i made deposit to them. I also sent it like what they want from me. But until today, 5 days waiting and still waiting, there are no clarity where is my money now. The money also not back to my bank account, also not visible in my Casoo Account.

Resolved

€20

Casoo Casino - Depositing amounts exceeding deposit limits

Hello,

Firstly, I am re-submitting this complaint as my first attempt got rejected due to insufficient evidence. I will try to structure this one as best as I can, with evidence to support all my claims, and I hope that you will give it a chance because I believe I have a good case. Secondly, apologies in advance for the long post.

This complaint is in regards to Casoo casino allowing me to deposit amounts exceeding my confirmed deposit limit.

Before I start, I want to clarify that Casoo casino do not have any tools on their website that allow the user to set their own deposit limits. To be able to set a deposit limit, the user has to request it via email. Their terms and conditions state the following under section 8.4:
“8.4 You can set a deposit limit on Your Account in any one day. For details of how to set up a deposit limit please contact [email protected]. Any confirmed reductions to your deposit limit will be of immediate effect.”
I will also mention that my account has been fully verified since I started playing (ID, address and deposit method)

Below is the full timeline of events. I will try to attach evidence for each point.

1. My initial request
On the 5th of January 2020 I emailed [email protected] asking them to set a monthly deposit limit on my account. They replied the following day to say that the support department can not set limits and that I should contact the security department instead ([email protected]) . This email conversation is attached as “Attachment 1”
I believe that I had then forwarded the email to the security department immediately after. However, I think I deleted the email and could not find it.

2. Following request being ignored by the security department
On the 11th of January 2020 I emailed [email protected] asking them to set a monthly deposit limit on my account. They did not reply. Email attached as “Attachment 2”

3. Receiving confirmation that a deposit limit has been set
On the 13th of January 2020 I emailed again, telling them that I have been depositing more than I can afford to lose due to the lack of a deposit limit and asking for one to be set again. Email attached as “Attachment 3”
They replied asking for a more detailed explanation of why I want to have a deposit limit set. I replied to them 5 minutes later, giving them the information they asked for and requesting a limit of 20euro per month to be set.
Later that day, I received confirmation from their security department that they have set a limit on my account for 20euro/month. Emails attached as “Attachment 4”

4. Continuing to be able to deposit freely
After receiving confirmation that the deposit limit has been set, I did not play for a week. However, because I am an impulsive gambler and struggle to control my urges, I went back and tried to deposit. To my surprise, it worked. I deposited 20 euro, lost it, tried to deposit again and it worked. Rinse and repeat 100 times from January until present.
I lost much more than I can afford in this period of time. Two days ago, I asked Casoo support (live chat) to send me a summary of my deposits from January-March. They then emailed it to me – please see “Attachment 5”. You will be able to see that I deposited 1600 euro between February and March.
I had also deposited 2000 euro in January. A large part of this amount was deposited while being ignored by the security department but before they confirmed the deposit limits.

The AskGamblers website states the below in the submit-complaint screen
a) "The ignorance or misunderstanding of the casino terms and conditions is not an excuse and if you have really breached one or few of them, the online operator is within its powers to act accordingly. If it’s written that you have to wait at least 24 hours until the deposit changes take place, then you must wait for a day and that’s all, no exceptions would be accepted."

In my opinion, this was not the case. I believe I have a good understanding of the casino terms and conditions and my actions were in line with the terms.

b) "Did the casino accept deposits amounts exceeding the deposit limits? If so, then you are free to ask for a refund for all sums accepted by the casino, which are over the deposit limit, you have set. There are no exceptions for this rule and each casino is obliged to follow it."

In my humble opinion, this was the case here. This is why I am trying to obtain a refund.

I believe that any deposits made in February-March (which surpass the monthly limit of 20euro) should be refunded. This means 1540euro.
I also believe that deposits made between January 6thth-January31st should be refunded in good faith. From my calculations , this was 800euro.
Total refund amount I am seeking is 2340euro.

Please, if the format of the attachments is not good enough, let me know and I will send you the emails either in PDF or original HTML format

@AskGamblers, I hope you will find that this situation deserves a fair trial.

Thank you
Adrian

Resolved

€500

Complaint Statistics

Resolved 25

Avg. Amount $ 2,613

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

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Player rating

9.5/10 ● 372 reviews

Top reviews from our players

bello69

6 years ago

1/10

Well there is a lot of slot game providers and webpage is lovely and lot of payment options and they accept players from all around the world!! Hurraa for that

Chat available few hours per day, bonus system isn't fair at all and you have to wait answer for any question many days and when you get answer they haven't answered for you question at all, they just made up some common casino terms and be patience. Yes, that is what they ask from you all the time and I can tell you that patience wont help you in this casino that's for sure. Advice! Dont try your luck with Casoo!

Dear Bello69, Thank you for the kind feedback and rating Casoo! Could you please share your Casoo user ID for me to look into your issue a bit deeper? Our support agents work round the clock and once there are too many live chats the customers get redirected to make tickets. This way Casoo can ensure customers get their issues addressed as soon as possible and usually within 30min. Rest assured that there are issues out of Casoo’s control such as game providers having their own downtimes and upgrades. Kind regards, Daniel

Casoo Casino 6 years ago

natanielox

6 years ago

1/10

I like the easy navigation on the website, some games are very good, good few deposit methods and that all about positive experience. It is very hard to write anything more about that casino from positive side.

All amatic games are not working completely in the evening time. No chat available, waiting few days to setup deposit limits. Just another casino with completely nothing special.

Dear Natanielox, Thank you for the kind feedback and rating Casoo! Could you please share your Casoo user ID for me to look into your issue a bit deeper? Our support agents work round the clock and once there are too many live chats the customers get redirected to make tickets. This way Casoo can ensure customers get their issues addressed as soon as possible and usually within 30min. Rest assured that there are issues out of Casoo’s control such as game providers having their own downtimes and upgrades. The deposit limits on your account were set immediately after the message reached the appropriate department and we are sorry if you though that took too long to be processed. Kind regards, Daniel

Casoo Casino 6 years ago

kwaterowski

6 years ago

9/10

A lot of games here and live support always friendly and quick to respond. They give glimmer that is changeable for free spins. All around if you want to have good experience and win - than casoo is must play. Simple, effective, customer friendly and most importantly - profitable. Big thumbs up! :)

Damianx152

6 years ago

10/10

Been plesetnly surprised by Casoo. Didn't know much about it, but by my friends recommendation tried it out.
Registered in Casoo about 1 month ago and made around 10 deposits. Important thing - made around 12/13 withdraws..
All is ok.

Saymyname

6 years ago

9/10

Came here to vote for Casoo in Askgamblers award. Thought, well, why don't write my opinion about CAsoo, as well, being so bored on this rainy day.
Registered in Casoo about 1 month ago and made around 10 deposits. Important thing - made around 12/13 withdraws.
Almost all my deposits were with bonuses (they have different daily bonuses every day and their welcome package consists of 4!! bonuses) So if you are a bonus friendly player, Casoo is the place to be. If you are a "no bonus" dude. Then Casoo has variety of games. There isn't a provider they don't have. Except Thunderkick, I like games from them.
Overall great place for gambling.

There a few technical bugs, sometimes. Two times I bought free spins in their store and they didn't add. Everything of course was sorted out quickly trough live support. Their live support is like best fixing tool. There's a problem, question - they fix it, answer it. I need Caso live support in my real life :D

Matti007

6 years ago

9/10

Hei.
Been plesetnly surprised by Casoo. Didn't know much about it, but by my friends recommendation tried it out.
REally like the theme of this casino and their cashback system. A lot of games here and live support always friendly and quick to respond.
THE MAIN + is they're loyalty system and "kind heart". I have deposited a lot with Casoo, but they give back as much even more. Free spins, Glimmer (their cashback), bonuses., etc. If you are loyal, Casoo will treat you like a king ;d

Thank you to all Casoo team.

bolt00

6 years ago

1/10

I bought 5 free spins for the points (Glimmer) I won at this casino, but I didn’t receive them. Then I asked them to close my account, but they didn’t. I asked them to close my account 6 or 7 times, but they do not fulfill my request. They do not even answer my letters. They do not have a support service.

Belka

6 years ago

10/10

Casoo and Genesis are my two favourite gambling platforms right now. As I previously stated casoo is also very RTP friendly (or it feels that for me). They have the best loyalty and cashback system I have experienced. Levelling up is quick and rewarding. They give glimmer that is changeable for free spins. All around if you want to have good experience and win - than casoo is must play.

breakinggood

6 years ago

9/10

Registering is easy. All main game providers and games are here.Depositing also easy. I haven't had any negative experience on this site for now. Got 3 bonus games in like 5 min playing on viking voyage slot. Started with 200 sek deposit, ended with 900SEk Good experience overall. Havent played here a lot but start is good. Recommendation from me.

mysterio

6 years ago

9/10

Where do we start. One of the best newcomers out there. I should be thankful to this casino for their patience and helpfull approach. I had some confusion about my litcoin withdraw, live chat support helped me and explained everything step by step. I sometimes get paranoid about withdraws n stuff, but they calmed me down like a little kid. Perfect support 10/10

Let's talk about their loyalty system - I levelled up 4 levels in one day 'spinning' session. leveling up is easy. Just got additional free spins for winning already. 9/10
Design/theme is cool. 9/10 Also they have tournaments where and loyalty programm where you get glimmer, which you can change for different prizes in the store. 10/10
Do what you do casoo, and you'll get big.

Sometimes game's are slow to load up. I press on the game, it show's that it is already loaded full, but I need to wait for 30 seconds or 1 minute more for it to open.