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Casoo Casino

Our Rating CasinoRank
9.1/10
CasinoRank
Player Rating 372 reviews
9.5/10
372 reviews
Complaint Response 26 complaints
2 days avg. 26 complaints

AskGamblers Quick Overview

Editor’s View

Casoo Casino takes you on an adventure in space! The endless cosmos isn’t empty – at least not when we talk about Casoo Casino. Players can find a wide range of casino games they can enjoy on PC, Mac or mobile.

What we like
  • Top tier software providers
  • Mobile friendly design
  • Live chat open 24/7
What we don’t like
  • Limited selection of table games
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Casoo Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.casoo.com
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Norwegian, Polish, German, Danish, Spanish
Casino Type
Mobile, Instant Play, Live Casino, Crypto Casino

General Information About Casoo Casino

When you’re looking at the best casino websites, each of them is a part of a reputable gambling company and has a respected licence that allows them to provide gambling services. Casoo Casino isn’t an exception. It comes with a Curacao gambling licence and is owned and operated by SG International N.V.

Registration is simple, and some personal details are required to get started. Remember that you have to be 18 or older to enter Casoo Casino.

Before you take off to explore the vastness of Casoo Casino, we recommend you read our casino review, in which you will learn everything about this operator, ranging from the set of games offered to responsible gambling tools available.

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Complaints

Read the complaints other players have left for Casoo Casino. Learn more about complaints.

Show all complaints
Casoo Casino - Not getting my money withdrawn
I have been a member of this casino since 2024. During my first year, I had no issues with withdrawals. However, this year I have experienced major problems when trying to withdraw funds.

I made my first withdrawals on the 9th (two withdrawals) and another one the following day. I used the same bank card that I used for deposits and that I have previously used for withdrawals without any issues. All of these withdrawals were returned to my account after six business days, and I was informed that my bank had declined the transactions. I contacted my bank and the card issuer, and they confirmed that they have not received or declined any transactions and that there are no restrictions on my card.

I then contacted customer support, who asked me to make another withdrawal. I did so, and the following day I received a message stating:

"Our Finance Department has informed us that your withdrawal has been unsuccessful and has been cancelled. We'd like to kindly ask you to try making the withdrawal again, or try making the withdrawal using an alternative payment method, such as instant banking, if suitable."

When I contacted support again, they told me that I must use the same card that had previously been used for withdrawals, even though I already had done so. They also asked me to try again and assured me that this time everything would go through without any issues (see attached files).

When I tried again, I received yet another message a few hours later stating:

"Our Financial Department informed us that the withdrawals you have requested were returned to your gaming balance because of the rejection on your bank side.
We kindly ask you to try again and use a different card for your future withdrawal.
We sincerely apologise for the inconvenience it may have caused you.
Should you have any additional questions, please do not hesitate to contact us at any time."

I contacted my bank again, and they confirmed that this information is incorrect. This is also evident, as it would be impossible for the bank to receive and reject a card transaction within just a few hours on the same day.

Please see all attached files for reference.
staus Resolved
€600
Casoo Casino - Allowed me to KYC and Deposit from restricted country

Dear AG Team, in AUG 2020 I registered an Account at Casoo Casino.

While registering, I gad to set a password, the Nickname , e-mail address and the country I live in. Made a small deposit. Played some games. Then - got some winnings and made withdraw. I'v got a personal LTC wallet address to made my deposits to casoo. Hash is - https://live.blockcypher.com/ltc/address/MJgtzkEKQsfCWwZwMDXagUtZAazc31SVJC/

As you can see - I deposit to this address 272,18 LTC. Logs from my account is attached.

In 2022 year, from January - to December - I made deposits around at 20k+ Euro. But I've got no luck and just played it - so I didn't made any try to withdraw money. But when I've got a bonus in January - I got some play and want to withdraw - then I see. I've got no withdraw methods and wrote to support.

Than security answer me. That they blocked my account because my country (Russia) is restricted from their site.

But when I made deposits - it wasn't restricted. And when they gave me bonuses - it wasn't restricted.

So it's clearly to see for me - It's not fair play from them. Because, they got all my deposits and NOTHING is tell me on site or smth that I can't play in casino. But when I want to take some money back - they just say "It's restricted". Not correct, they were Not allowed to accept me AS a Player neither to accept my deposits.

Answer from security last was like:

"Please kindly note that our security system is checking user profiles only upon a withdrawal request, which is why we only now were able to detect your account and its origin country."

So in my mind - Restricted and blocked - okay. But take money from me that I deposited - unfair. They shouldn't allow me or inform me.

So dear team. Please help to solve this issue.

I want to:

  1. Void all stakes on my account
  2. Refund to balance ALL balances with the calculation of the fair formula: deposits minus withdrawals

Can you Help?

staus Resolved
Casoo Casino - Depositing amounts exceeding deposit limits
Hello,

Firstly, I am re-submitting this complaint as my first attempt got rejected due to insufficient evidence. I will try to structure this one as best as I can, with evidence to support all my claims, and I hope that you will give it a chance because I believe I have a good case. Secondly, apologies in advance for the long post.

This complaint is in regards to Casoo casino allowing me to deposit amounts exceeding my confirmed deposit limit.

Before I start, I want to clarify that Casoo casino do not have any tools on their website that allow the user to set their own deposit limits. To be able to set a deposit limit, the user has to request it via email. Their terms and conditions state the following under section 8.4:
“8.4 You can set a deposit limit on Your Account in any one day. For details of how to set up a deposit limit please contact [email protected]. Any confirmed reductions to your deposit limit will be of immediate effect.”
I will also mention that my account has been fully verified since I started playing (ID, address and deposit method)

Below is the full timeline of events. I will try to attach evidence for each point.

1. My initial request
On the 5th of January 2020 I emailed [email protected] asking them to set a monthly deposit limit on my account. They replied the following day to say that the support department can not set limits and that I should contact the security department instead ([email protected]) . This email conversation is attached as “Attachment 1”
I believe that I had then forwarded the email to the security department immediately after. However, I think I deleted the email and could not find it.

2. Following request being ignored by the security department
On the 11th of January 2020 I emailed [email protected] asking them to set a monthly deposit limit on my account. They did not reply. Email attached as “Attachment 2”

3. Receiving confirmation that a deposit limit has been set
On the 13th of January 2020 I emailed again, telling them that I have been depositing more than I can afford to lose due to the lack of a deposit limit and asking for one to be set again. Email attached as “Attachment 3”
They replied asking for a more detailed explanation of why I want to have a deposit limit set. I replied to them 5 minutes later, giving them the information they asked for and requesting a limit of 20euro per month to be set.
Later that day, I received confirmation from their security department that they have set a limit on my account for 20euro/month. Emails attached as “Attachment 4”

4. Continuing to be able to deposit freely
After receiving confirmation that the deposit limit has been set, I did not play for a week. However, because I am an impulsive gambler and struggle to control my urges, I went back and tried to deposit. To my surprise, it worked. I deposited 20 euro, lost it, tried to deposit again and it worked. Rinse and repeat 100 times from January until present.
I lost much more than I can afford in this period of time. Two days ago, I asked Casoo support (live chat) to send me a summary of my deposits from January-March. They then emailed it to me – please see “Attachment 5”. You will be able to see that I deposited 1600 euro between February and March.
I had also deposited 2000 euro in January. A large part of this amount was deposited while being ignored by the security department but before they confirmed the deposit limits.

The AskGamblers website states the below in the submit-complaint screen
a) "The ignorance or misunderstanding of the casino terms and conditions is not an excuse and if you have really breached one or few of them, the online operator is within its powers to act accordingly. If it’s written that you have to wait at least 24 hours until the deposit changes take place, then you must wait for a day and that’s all, no exceptions would be accepted."

In my opinion, this was not the case. I believe I have a good understanding of the casino terms and conditions and my actions were in line with the terms.

b) "Did the casino accept deposits amounts exceeding the deposit limits? If so, then you are free to ask for a refund for all sums accepted by the casino, which are over the deposit limit, you have set. There are no exceptions for this rule and each casino is obliged to follow it."

In my humble opinion, this was the case here. This is why I am trying to obtain a refund.

I believe that any deposits made in February-March (which surpass the monthly limit of 20euro) should be refunded. This means 1540euro.
I also believe that deposits made between January 6thth-January31st should be refunded in good faith. From my calculations , this was 800euro.
Total refund amount I am seeking is 2340euro.

Please, if the format of the attachments is not good enough, let me know and I will send you the emails either in PDF or original HTML format

@AskGamblers, I hope you will find that this situation deserves a fair trial.

Thank you
Adrian
staus Resolved
€500

Complaint Statistics

Resolved 25
Avg. Amount $ 2,613
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
9.5/10 372 reviews

Top reviews from our players

Been running with Casoo Casino for a bit, and honestly, it’s a mixed bag but mostly in a good way. The site looks slick and modern. It’s clean, simple, and doesn’t bombard me with useless info. Navigation could be smoother, especially when you’re hopping between games, but that’s a minor gripe. The flexibility here is solid. Tons of deposit and withdrawal options. Bonuses aren’t mind-blowing, but they’re consistent. I’ve had decent weekly deals and some free spins, so there’s always something to keep me spinning. The game library is strong too; almost every major provider is represented. Support is quick and helpful when you need it, with no long waits.

Payouts can be painfully slow sometimes. A few times I waited three days. Also, I wish the bonus-eligible games were clearer, having to hunt through categories kills the vibe a bit. But overall, the site is solid, not perfect, but good enough to keep coming back. I’d still give it a 10 since it's fun, dependable, just needs smoother payouts and a touch of polish on bonuses.

Dear ing_bakken, Thank you so much for sharing your experience with Casoo! We’re delighted to hear that you enjoy our modern design, intuitive layout, and wide selection of games. It’s wonderful to know that our weekly deals and free spins have kept your gameplay exciting and engaging, and that our support team has been able to assist you quickly when needed. We also appreciate your honest feedback regarding navigation, bonus clarity, and payout times. Understanding where we can improve is incredibly valuable, as it helps us refine the player experience. While withdrawals can occasionally take longer due to verification or banking procedures, we are continuously working to make them as fast and seamless as possible. Similarly, we aim to make bonus eligibility clearer and easier to navigate so that players can fully enjoy all our offers without extra effort. It’s great to hear that, despite these minor challenges, you still find Casoo fun, dependable, and enjoyable. Your detailed insights motivate us to continue improving every aspect of our platform, ensuring that each visit is as smooth and entertaining as possible. If you ever have any questions, suggestions, or need assistance, please don’t hesitate to reach out to our team via live chat or at [email protected] - we’re always happy to help. We look forward to welcoming you back for many more exciting gaming sessions! Warm regards, The Casoo Team

user avatar

I’ll start off bold, Casoo Casino should be the number one casino. What really sold me on this casino is the games, bro. There’s tons to choose from, and honestly, you won’t run out of games to play even if you just play the classic table games. If you don’t believe me, try it for yourself. I know you’ll enjoy haha

One thing though, I think the crypto payments were not working when I played. I was trying to pay using ETH but an error appeared saying that the payment could not go through. However, I tried the next day and now it worked. Maybe there was an update?

Dear h.audfinn, Thank you for taking the time to share your experience with Casoo! We’re so happy to hear that you enjoyed our wide selection of games - from classic table games to the latest releases. It’s great to know that there’s always something fun to play. We also really appreciate your feedback regarding crypto payments. Occasionally, technical updates or temporary issues can briefly affect processing, and we’re glad to hear that your payment worked the next day. If you ever encounter any difficulties again or have any questions or concerns about deposits, withdrawals, or other aspects of the platform, our support team is always happy and ready to assist via live chat or at [email protected]. Thanks again for your kind words, and we look forward to welcoming you back to Casoo for more exciting gaming sessions! Warm regards, The Casoo Team

user avatar

As a newbie, I really appreciated how simple CASOO is to use the site is clean, mobile-friendly, and easy to navigate without feeling overwhelming. I could jump straight into games without wading through confusing menus, and the layout made finding my favorite slots a breeze. The mobile experience is smooth, loading fast even on my older phone, which makes playing anywhere stress-free. I also love the variety of games from top providers, giving me plenty to explore and learn. Overall, it feels like a platform designed to welcome beginners while keeping the experience fun and engaging.

Withdrawals can sometimes take a little longer than expected, which might feel slightly frustrating for new players waiting for their funds to arrive, especially when testing out their first cashouts

Casoo has become my go-to escape during long workdays. I've always been a fan of cashless transactions, and the fact that Casoo offers instant payments make it stand out. It's very convenirent and is exactly what I need when I don't have much free time. BUT what I do love most is how well Casoo works on mobile. Since I often rely on my phone during dead hours of my shift, well, Casoo's been such a great help.

I'm into slots, but if there's one thing I noticed on the site... is the lack of table games. I've been thinking of trying a few but there's not much options. Otehr than that, Casoo's been a great companion for me.

Dear davidrobersonftw, Thank you for sharing your feedback and for choosing Casoo as your go-to platform. We are delighted to hear that our instant payments and mobile experience have made your gaming convenient and enjoyable. We also appreciate your feedback regarding table games. It is invaluable to us, and we will certainly take it into consideration as we continue to expand our live games range. Our goal is to provide a fully engaging experience for all users, and insights like yours play an important role in helping us improve. Thank you once again for your support and kind words. We look forward to continuing to provide you with a seamless and enjoyable experience. Best regards, The Casoo Team

user avatar

So I first found Casoo ’cause my buddy was raving about it while we were chilling one night lol. Decided to check it out, and yooow!!! The 100% bonus plus 100 free spins actually made trying the slots way more fun. Honestly, I love Casoo ’cause it’s super easy to play on the go, no hassle at all! Can’t wait to play more and hopefully level up to VIP soon!

Only thing is, Casoo isn’t available everywhere. My sister’s working abroad right now, and I told her to try it, but she couldn’t log in. Not a big deal for me, but I really hope they open it up in more countries soon for other players.

Dear eng.christer, Thank you for taking the time to share your experience with Casoo! It’s wonderful to hear that you enjoy how easy and smooth it is to play on the go — making gaming simple and fun is exactly what we strive for. We understand your point about availability. While access is limited in certain regions due to regulations, we’re always looking to expand and hope that more players will be able to enjoy Casoo in the future. It’s great to hear that you’re excited to continue playing and explore all that Casoo has to offer. Your enthusiasm truly motivates our team, and we remain committed to making every session as seamless and enjoyable as possible. Your feedback means a lot, and Casoo looks forward to welcoming you back for many more memorable gaming experiences! Warm regards, The Casoo Team

user avatar

When I logged into Casoo Casino, it felt like I was boarding a rocket ship. The space theme gives the site a fun, out-of-this-world vibe, and it makes the whole journey less boring than most online casinos. I enjoy that I can play from my phone when I’m out, and the game choice feels huge, with big-name slots and live tables. The live chat works like mission control, always there, day or night. For me, it’s not just about the games but the whole trip they’re trying to create. It feels like an adventure rather than just another casino stop.

Casoo Casino has some things to improve. The table game selection is a bit few, and sometimes I want more than just a handful of roulette or blackjack choices. The withdrawal rules can feel like a hard landing, too, with low limits and possible fees. Even with their push for safe play, I think they could add more tools to help us manage time and money better. Overall, it’s a good journey, just with a few rough orbits.

Dear dorianbenjamin, Thank you for taking the time to share your experience with Casoo. We are pleased to learn that the space-themed design, mobile platform, game selection, and live chat contributed to an enjoyable experience. It is encouraging to know that the overall journey felt engaging and distinctive. We also value your constructive feedback regarding table games, withdrawal limits, and responsible gaming tools. Insights such as yours are essential in helping us enhance the platform and provide a better experience for all players. If you have any additional questions, require further clarification, or would like to share more feedback, our Support Team is readily available to assist you via live chat or at [email protected]. Kind regards, The Casoo Team

user avatar

When I first tried Casoo Casino, I was impressed by how much effort they put into keeping players safe. Aside from games, they also give you tools to help you stay in control. I like that they have self-exclusion and cool-off options. If I ever feel like I’m playing too much, I know I can pause or take a break. It shows they care more about long-term trust than quick wins.

The table games are limited, and I sometimes feel like I’m missing more variety. The withdrawal limits also seem tight, and the extra fees on payouts can be frustrating. While their responsible gambling tools are good, I wish they added more options, like deposit limits or activity trackers, instead of just self-exclusion and cool-off.

Dear streefkerksyb, Thank you so much for sharing your thoughts with us. We’re thrilled to hear that you felt comfortable and well-supported while playing. Making sure our players enjoy their time in a safe and enjoyable way is very important to us, and it’s wonderful to know that this came through in your experience at Casoo. Regarding withdrawal limits and fees, these small measures help us keep everything running smoothly as our platform handles more activity every day. They allow us to maintain fast and reliable withdrawals, keep bonuses accessible, and provide support whenever it’s needed. By putting these structures in place, we can focus on giving all players a seamless and enjoyable experience, without compromising the features and services they care about most. It’s also great to hear that the ways we encourage responsible and balanced gameplay stood out to you. We always aim to create a fun and comfortable environment where everyone can enjoy themselves, and it’s heartening to know that this comes across naturally. If you ever have any questions, ideas, or need assistance, you’re always welcome to reach out via email at [email protected] or through our live chat. We’re here to help anytime! Warm regards, The Casoo Team

user avatar

Casoo has been a long-time favorite of mine. I started gaming back in 2022 and nothing topped it from being my go-to. What's better is that I’ve always preferred cashless transactions because they’re quick, convenient. Casoo offers zero fees and instant cashless payments, which means I can focus on the games instead of waiting for money to move. 😌 The game selection is superb. Still, my favorites are Evolution’s baccarat tables. XXXtreme Lightning Baccarat and First Person Baccarat hit the right balance of thrill and elegance for me, especially as someone who enjoys playing high stakes.

Honestly, I can’t think of any downsides. Casoo fits my needs perfectly, provides smooth gameplay, and I truly enjoy every single round I’ve played here.

As someone stuck on long overnight shifts, I need a casino that works smoothly on mobile and Casoo delivers just that! The site’s mobile-friendly design makes it easy for me to play during my hours in the booth without any hassle. Also, I used to only stick to roulette, but recently I tried out Book of Dead. Honestly, I didn’t expect much, but the storyline and gameplay caught me by surprise. Casoo's interface made it even easier to play. It’s become my new go-to, and now I find myself switching between roulette and slots to keep things interesting.

The only downside for me is the table game selection. Again I've been into roulette my whole life, but sometimes I want to try out other options than usual. But, hey, it doesn't change the fact that Casoo is my favourite casino at the moment.

Been into online casinos for 5 years now, and today marks my first year with Casoo. Honestly, this site has been a blast. The space theme gives it a fun vibe, and the game selection never feels dull. I really rate their speed most of my withdrawals hit my wallet in hours, especially with crypto. Weekly cashback adds a nice touch, and mobile play runs smooth, so I can hop in anytime. Support’s also been spot on whenever I needed them.

If I had to nitpick, I’d say the wagering rules on bonuses can feel a bit tight at times, making it take longer to actually enjoy the rewards. That said, it’s a small drawback compared to everything else Casoo offers. The games, design, and overall vibe keep me coming back, and I’d still rate it a solid 10/10 without hesitation.

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