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Casonic Casino

Item: Casonic Casino
Rating: 1
Author: Bojana D.

The casino is restricted in your country.

Player Rating 2 reviews

1.5/10

2 reviews

Complaint Response 2 complaints

2 days avg. 2 complaints

What we like

Numerous NetEnt slots to choose from
Mobile-friendly casino
SSL-encrypted
Live chat available

What we don’t like

Live chat not available 24/7
No table games

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Bojana D.

Casonic Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://casonic.com

Established

2019

Licences

Malta Gaming Authority, Swedish Gambling Authority

Affiliate Program

River Affiliates

Languages

Swedish, Finnish

Casino Type

Instant Play, Mobile

Deposit Methods

Trustly

Deposit Fees

Withdrawal Methods

Trustly

Withdrawal Fees

Withdrawal Limit

Not Stated

Currencies

Euros, Swedish kronor

Pending Time

0-1 hours

Withdrawal Times

Bank Transfers 0-1 hours
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

NetEnt, Yggdrasil Gaming, Slingo, Evolution Gaming

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

FAQ Section

Suggest an edit

Casonic Casino is a Pay N Play online casino, currently available in Finland and Sweden, offering games powered by the NetEnt software provider. The casino is a home to a wide array of online slots and live casino games. The casino’s distinctively modern instant-play interface and mobile compatibility allows players to access the most popular releases anytime and anywhere. Casonic Casino is licensed in Sweden by Spelinspektionen and is regulated by the Swedish Gaming Authority and Malta Gaming Authority.

Restricted Countries and Territories

The casino is open to players from Finland and Sweden only.

Virtual Games

Casonic Casino offers all of the games that run on the NetEnt software platform. The most popular video slots that can be found at the casino are famous for their innovative features, high-quality graphics, and ease of play. Some of the well-known titles include games such as Jumanji™ Slot, Dead or Alive Slot, Blood Suckers Slot, Narcos Slot, Starburst Slot and Finn and the Swirly Spin Slot.

Currently, there are no table games available at Casonic Casino.

Live Games

Live Casino section is available for every player who likes to be engaged with live dealers. To be more specific, Casonic Casino’s selection of live games includes Lightning Roulette, Baccarat Live Lobby, Blackjack Live Lobby and Caribbean Stud Poker Live Lobby.

Mobile Casino

Casonic Casino is available on the go for members who prefer playing from their mobile or tablet devices. In fact, there is a huge selection of games to choose from, where no application is required to play. Members can reach the casino through a compatible mobile browser anytime, anywhere.

Support

In case of having any issues, players are advised to contact the casino’s customer support team. Their live chat is open Monday to Friday from 10:00 to 22:00 and, during weekends, the working hours are from 12:00 to 20:00. Alternatively, players can send an email and the support representatives will reply as soon as possible.

Security and Fairness

When it comes to security, Casonic Casino uses a high level of SSL encryption and firewall services to ensure their members’ personal and financial details are always kept secure. Any sensitive data will always be encrypted before being sent over the internet for complete peace of mind.

The casino also employs the use of a random number generator to ensure all their games produce fair and random results.

Complaints

Read the complaints other players have left for Casonic Casino. Learn more about complaints.

Show all complaints

Submit complaint

Withdrawals not working

Withdrawal from game account has been disabled from last Sunday (14.7). Today is Friday 19.7.
I've asked from live chat about it 4 times. They know the issue and told me that they have problems with Trustly. Also they can't give information when it's gonna get fixed. Also they won't say that they have issues with Trustly on Casonic's front page.

Resolved

€2000.38

Withdrawal disabled for five days already

On Sunday 14th of July I deposited 25€ because they had a 100% bonus up to 50€ in the bonus carousel. The bonus wasn't on the bonus list but it was in the rotating carousel of bonuses so I contacted support to ask if the bonus was valid. Support told me to deposit and I would get the bonus, but after depositing I didn't get the bonus. After contacting support again and being told they cant add the bonus manually I went to the only promotion they had on the list which was a Yggdrasil tournament on Rainbow Ryan. I won big (125€) and i wanted to withdraw 100€. When I went to withdraw it said my withdrawal was denied and told me to contact support. The support staff didn't know anything and just closed the chat on me. After that I got tilted and lost all my money. I take all responsibility for the lost money and I'm not after that 125€ I lost as the story doesn't end there. With my big win I ended up winning the Yggdrasil competition and 50€ was the price for that. When I tried to withdraw that on Tuesday the same problem came up again and I contacted support. This time support was aware of the problem but couldn't give any estimate when it was fixed. Its now Friday the next week and I have tried to withdraw my 50€ every day but the same problem has been there every time. Even the support is getting worried and is unhappy about not being able to help. For a casino advertising itself with ease of play and instant deposits and withdrawals it is unacceptable that their withdrawals have not worked for at least 5 days now with no fix or alternative solution.

Rejected

€50

Complaint Statistics

Resolved 1

Avg. Amount $ 2,230

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

1.5/10 ● 2 reviews

Top reviews from our players

wille83

6 years ago

2/10

Easy to use, some text translations to Finnish is a bit dodgy but readable
Good selection of popular games, they just added new Microgaming games
Support staff is fast and nice

Sometimes you get automatically logged off, both mobile and desktop. Just log in back
Withdrawal (through Trustly) hasn't worked for almost a week now (14.7-19.7.2019). Deposits are working.

Avoid this casino, if they can't fix it

xizted

6 years ago

1/10

I guess they do have quite a good game selection and interesting promotions going on. Support staff also very helpful even when though they don't have the necessary information.

Withdrawal hasn't worked since last Sunday (14.7) until at least today (19.7) but I doubt the "trustly problem" is going to get fixed ever. While the support staff are really helpful and do everything they can they seem to lack the necessary information and even the support staff is unhappy about the situation. For a casino advertising itself with quick deposits and withdrawals its absolutely unacceptable that withdrawals have been disabled for 5 days already.