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Casonic Casino - Withdrawals not working

RESOLVED
Complaint Info
Disputed casino Casonic Casino
Reason Declined payment
Amount € 2000.38
Posted on July 20, 2019

Withdrawal from game account has been disabled from last Sunday (14.7). Today is Friday 19.7.
I've asked from live chat about it 4 times. They know the issue and told me that they have problems with Trustly. Also they can't give information when it's gonna get fixed. Also they won't say that they have issues with Trustly on Casonic's front page.

AskGamblers
Posted on July 20, 2019

Dear @wille83,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on July 20, 2019

I deposit 3 times 50 euros on 15.7. Played small bets 2-5e and few times 7e and 10e bets and won big few times, now my balance is 2000,38 euros. (See attachments on below)

I did not use any bonus deposit, just "raw" money.

I haven't received any messages about needed documents, usually Casino's with trustly there's no need. They do state that if withdrawing over 200 0euros some I.D. documents are needed. Submitting those are not an issue for me.

But still today 20.7 withdrawing is not working, I get message that says "It's been disabled and contact support" which I already have done on 4 different days.

Posted on July 24, 2019

Hi WILLIE83,

Thank you for leaving feedback in regards to the issue you experienced whilst playing at Casonic. The matter has been dealt with and actioned with the utmost efficiency.

It is unfortunate that it took place and we do apologize for this inconvenience, rest assured that our Casonic team have been busy taking all the relevant steps to rectify this. I am happy to inform you that that this case is now resolved.

We kindly ask that you contact our support team if you are still experiencing any difficulties.

Thank you,

Casonic Team

Posted on July 24, 2019

This case can be closed.

I've closed my account in casonic.

AskGamblers
Posted on July 24, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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