Casollo Casino

Very bad casino and bad customer service. They stall all withdrawals to make people cancel their withdrawal and lose the money.

Also you can't set up limits and you can't self exclude your self from this casino. The online chat is not available if you have a pending withdrawal. I sent mail to self exclude my self from this casino but they don't even answer the mails.

This casino Is a fraud scam. Be aware of it.

I wanted to check this casino out, deposited three times 20 euro until I won something small. It is ok casino worth checking. They do payouts on Skrill too.

Few times the sportsbook wasn't running smoothly. I couldn't skroll down to the bottom of the page to choose more game's options. I said it to the chat-lady and they fixed it.

Nothing.... Maybe a nice bonus but that is. I actually enjoyed playing here but now I will definitely never play the casino again because I am still waiting for my money over 3 months.

- I am waiting over 3 months for my money
- Impossible to contact the Casino
- Bad support
- Even after two complaints with Askgamblers, there was no reaction

I really like this casino, skrill is available for my country, and this is very rare at the time. A 100% bonus is available for every deposit, even a very small one. A lot of games are limited when playing the bonus, but this is not a problem, because it mainly concerns netent. Slots usually work well, there are no lags. It works as it should.

As for the cons, unfortunately the worst thing about this casino is that the payouts go very long. I play in this casino from the very beginning of its establishment. At the beginning, the payout was processed within 24 hours, then within 48 hours, now, the payout goes at least 5 days, usually 7 or more. On chat they know nothing. I have about 100 deposits and over 10-15 withdrawals at this casino, so I know how it works. I currently have a problem at another casino in this network, I was forced to make a complaint. Withdrawal made in Casollo, a few days later than in another casino of this network was withdrawn, and in that casino there is still a lack of information and zero contact with support. Anyway, Casollo also doesn't really write back to emails.
If the payout time would return to the state of the beginning of the creation of 24-48 hours, it would be a really high rating - and so maximizing 6 stars

Nothing.
They has nice bonuses but it doesnt care because they freeze your money when trying to withdraw them.
I can see that this happens a lot of times.

No customer support at all.
Not answering emails.
Late withdraw, was told 48 hours, now it has gone one week.
Don’t join this site. They Will not pay out your money in right time, maybe not at all.

In general - everything is okay. Very friendly welcome bonuses: "1st Deposit", "2nd Deposit" "3rd Deposit" "4th Deposit" are up to 500 euro. Any other casinos have 50 euro - 200 euro range. So yeah, that's cool. Also good game selection. But let's talk about criticisms.

I made two withdraws and both times I had big troubles and just annoying outcome. I waited for like 1 week. When I asked live chat - what's with my withdraw. I just received: still looking into it, etc. after writing practically everyday. they released my fairly earned money. Both times - same situation.

As a newbie in online casinos, I am pleasently surprised by Casollo. Actually by the way how often I get the winnings and free games. First I thought it was a beginners luck, but it continued in that fashion and still is. Can't explain it honestly, but who cares. At the end of the day, we all know what is most important when playing in casinos.

Lately some of my withdrawals weren't being paid on time, so I had to wait 2-3 days longer but they explained me the 'hick-ups' and everything was ok then. I will continue to play here as long as I keep withdrawing. It's as simple as that.

Found this casino recently and thought to myself why not. I won something little after one week of playing and withdrew on my skrill card easily. They have countless of games to choose and I find it fun to play in this casino.

The live chat is available only from 15-23 and I love to play in the mornings sometimes. So, they should include the first shift on in case I have some questions regarding games or smth similar

Don't understand some of the complaints. I play there for maybe three-four months and I lost some days and some won. It is actually not bad at all. The withdrawals were never a problem. They paid me out every cent every time I cashed out. But this is a gambling business, one has to accept the loses too.

The customer service in live-chat should be active at least 16 hours a day. Sometimes when I play from my country in the mourning, the chat isn't available if I have some questions.

I am very pleased with this casino as I was looking for a new place to play. A nice website with a great choice of games. Easy to make both deposits and withdrawals. Live-chat is quick to respond and willing to help.

Navigation around the website was a bit confusing and I couldn’t find the searching bar for games. In chat support then I was told where it was. In my opinion it should be visible somewhere on the top of the page. It isn’t big of a deal, but could be fixed though.