Casitsu Casino

The game selection is decent, easy to sign up (of course lol), and had no issues with speed on MOST games, some lagged. Welcome bonuses are average, at best.

Reallllllllllllllllllllllllllllllllllllllllllllllllllllly can't understand how it takes 14 days (FOURTEEN FULL DAYS) to review and approve documentation. Players, make sure you're fully verified before you deposit and play, or you'll be stuck for at least two weeks like I now am.

Casitsu casino is another brand new online casino that is owned by Dama n.v. I decided to join the casino, since I have positive feedback from the other casinos which are under Dama ownership. After I signed up, I went to my account in order to fill out the blanks and later uploaded all the required docs in order to have my account fully verified. The site looks pretty much modern with a nice design and calming colours, where the main one is purple.

Casitsu offers a nice welcome bonus package for the first 4 deposits. For the first one you get a 100% match deposit bonus and 25 free spins, for the second a 50% match deposit bonus, for the third a 50% match deposit bonus and for the fourth a 100% match deposit bonus. The minimum deposit to get the first 2, is 20 euros but for the third and fourth bonus you need to deposit 40 euros. The verification time frame is around 0-30 minutes so big thumbs up for that. Also, the bonus terms are visible on the main site and having the automated message for the excluded slots, is always a pro. So once again pretty good.

Casitsu offers limited software providers. When it comes to support, sometimes it is very difficult to find it especially in the live chat. It happened couple of times, that I had to wait like 1 hour in order to get connected with an available agent. But the good thing is that the support is friendly. When it comes to withdrawals time frame, unfortunately, I do not know since I have never made any withdrawal here.

One of the things I did not like was the fact that in order to get some specific bonuses the minimum deposit was pretty much high for my standards. Also, another thing I did not like was the fact that the software providers are very limited, so you get to play with 12 software providers.

I have played a lot here. I have made deposits and withdrawals I have been given bonuses and got payed.
This new casino is really good, really kind customer support, generous bonuses (not talking about welcome bonuses, I talk about exclusive player bonuses and spins etc.)

If you win you will get verified within 24 hours and your money should be in your account instantly after that.
I have played in various online casinos and withdraw money in my visa and it's the first casino that gave my the money instantly, more than 3 times now.

I really recommend playing here if you love pragmatic and relax games, and if you want your payment to get to you in a heartbeat. I don't judge a casino by my luck, but by the way they treat their customers. Every time I needed something it was done immediately.

The only things that could be improved is the chat responding times, can take up to 10 mins, and every casino needs to have weekly promotions.
They have some providers, about 12, but I spoke with the support guys and assured me there are more to come. Since the time I signed up, not too long ago, they introduced 2 new providers.

That's it guys, it is a genuine review by a fellow gambler.

I absolutely love the look of the site. Maybe because I like Ninjas. Either way, it felt much different from what you could consider the classic look of all the other casinos out there. Game selection is good. There could be more game providers, but the ones that are there, have the games that I like most. Relax gaming is kinda my thing, anyways.

When I spoke to the support, they told me that Playngo and some others will join soon. I went for their first deposit bonus. A bit weird that I had to wait 24 hours for the freespins, but I managed anyhow to make a small win after wagering the deposit bonus. I must have caught the win at a good time. I didn't know how to verify myself for cashout because I did not read the terms page.

Support helped me out and I had my ecopayz cashout within 5 minutes. I wish I would have seen earlier that they offer Sofort payment in Germany. Somehow I didn't see it when I made the account, so I used ecopayz. Maybe it is new that they have Sofort. Cool, though.

The verification process could be faster or better, i think. It is clear that you have to upload ID and address stuff. But they also require a selfie. That is fine. But I could not find the button at first. Also, support is not 24/7. I hope they will fix this soon.

I didn't mind the layout and game choice but the requirement to have your account fully verified to be able to play 25 free spins is annoying. I really have nothing good to say about this casino because from the very beginning I had no smooth and easy account setup up or support.

I dislike the lack of support from help desk when I asked about 25 no deposit free spins which happened to be temporarily expired but in the same paragraph continues to say that the free spins are secretly automatically added to player account on activation. Very confusing and If they want to be known for good customer support then maybe activating my 25 no deposit free spins on account of misunderstanding on there part in the way the bonus is described in the facts section.

A wide range of games, so I was able to find what I was looking for. I also liked the interface, really comfortable to use, so you won't get lost among the site.

I didn't like the speed of the games, I guess I wasn't able to deposit because of this, so something has to be done in order to figure it out. I guess that's it.