CasinoPop

Item: CasinoPop
Rating: 1
Author: Bojana O.

CasinoPop

The casino is blacklisted.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 40 reviews

6.8/10

40 reviews

Complaint Response 4 complaints

2 days avg. 4 complaints

What we like

0-24 withdrawal time frame
Top-tier software providers
Mobile-friendly
Live chat available 24/7

What we don’t like

Large number of restricted countries

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Bojana O.

CasinoPop Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.casinopop.com

Established

2016

Licences

Malta Gaming Authority, UK Gambling Commission, Swedish Gambling Authority

Company

MT SecureTrade Limited

Affiliate Program

CasinoPop Affiliates

Languages

English, Finnish, Norwegian, Swedish

Casino Type

Instant Play, Mobile

Deposit Methods

Payz, MasterCard, Neteller, Paysafecard, Visa, iDEAL, Sofort, POLi, Euteller, Trustly, Skrill, Zimpler

Deposit Fees

Withdrawal Methods

MasterCard, Neteller, Paysafe Card, Visa, Bank transfer, Payz, Skrill, Trustly

Withdrawal Fees

Currencies

Danish krone, Euros, British pounds sterling, Norwegian kroner, Swedish kronor, US dollars, Canadian dollars, New Zealand dollars

Pending Time

24 hours

Withdrawal Times

E-Wallets 0-24 hours
Bank Transfers 1-5 days
Card Payments 1-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global, NetEnt, Betsoft, Play'n GO, Quickspin, Thunderkick, Yggdrasil Gaming, Pragmatic Play, Red Tiger Gaming, Nolimit City, Genii

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Suggest an edit

CasinoPop is a modern pop-art themed online casino home to hundreds of games from the likes of NetEnt, Microgaming, Play’n GO, NYX Interactive, Quickspin and Scientific Games. These titles can be enjoyed instantly through a web browser with a selection of games also available through a mobile, tablet or smartphone device. CasinoPop are licensed and regulated by the UK Gambling Commission and Malta Gambling Authority.

Restricted Countries and Territories

Unfortunately, players from certain countries are not permitted to play at CasinoPop. These include France, Belgium, Spain, Italy, Denmark, Romania, Bulgaria, Turkey and the United States. The full list of restricted countries can be found on the right-hand menu.

Mobile Gaming

Players with busy lifestyles and who prefer gaming on the go can log in to the casinos fully optimized mobile casino. Here members will have access to a diverse range of games from some of their popular gaming suppliers.

Security and Fairness

The casino utilizes advanced encryption services to ensure players personal and financial details are kept private and secure at all times.

To ensure fairness of their games, CasinoPop uses an industry standard random number generator. Members can play with confidence that the games they play will always produce a random outcome.

Support

Players who need assistance can use the casinos friendly live chat facility available 24/7. Players can also email customer support at any time for a quick response.

Virtual Games

CasinoPop offers players’ video slots and classic slots from some of the biggest names in the industry like NetEnt, Microgaming, Play’n GO, NYX Interactive and others. Players can use the in-built search function to get to their favourite games quicker or filter their games by vendor for a browse. Players will come across popular titles which include the 7 Sins Slot, Big Bad Wolf Slot, Divine Fortune Slot and Twin Spin Slot.

Table Game lovers can also enjoy a dedicated section to a variety of popular casino games that caters for all. Players will discover variants of blackjack and roulette like American Roulette, European Roulette, Blackjack Multi-Hand and Blackjack Pro. Other table games include Baccarat, Red Dog and a few others.

Video Poker fans can also enjoy games that include Caribbean Stud, Casino Hold’em Poker, Oasis Poker Pro, All American Multi-Hand and others.

There is also a small selection of other games which offer scratch card variants.

Live Games

CasinoPop also host many live games around the clock. Players can enjoy the thrill of a live dealer with games like Live Blackjack HD, Live Auto Roulette HD, Live Roulette Pro and many others.

Complaints

Read the complaints other players have left for CasinoPop. Learn more about complaints.

Show all complaints

Submit complaint

Overdue/holding back payment

I would rather not submit a complaint on Casinopop but after several attempts trying to work this out without a third-party i am now in need of some assistance.

I did self exlude myself from Metal casino 13.des without knowing it was the same owner as casinopop and therefor my account at casinopop was closed also, I had ca 11.400 NOK balance and had to contact support to make a manual withdrawal. Everything did seem to go ok and i recived a confirmation on email 18.des that the withdrawal have been sent to my bank account.

On the 20.des i recived another email saying "This is to inform you that the manual withdrawal has been processed yesterday on your card ending in **5752.
It usually takes 3-5 bank days for the funds to be credited."

I found this a little strange since the withdrawal was confirmed the 18.des then 19.des but i did not pay much attention to it since i was sure the withdrawal have been done with two confirmations.

I contacted support again by email 27.des and asked for a receipt of the withdrawal and i got in response "I have forwarded the request to the payments team to get you a receipt and confirmation of the withdrawal."
I have still not recived a reciept to this date.

I contacted live support again 02.jan 2019 and asked about my missing payment and reciept. I was now told the payment had been done 15.des but they suddenly needed my bank statement since they claimed everything was ok from casinopops side. I took some screenshots showing my transactions from 14.des until this date with my phone since i dont own a computer.

I contacted live support again 02.jan to ask for the receipt but i was told there was an error and got this
"Yeah the case is still ongoing: the funds were credited manually due to technical issue. so the email saying the funds are credited, seems to be have been wrong. But they still need the bank statement showing the missing withdrawal"

Support could provide me with a Excel page showing me deposits and withdrawals but that does not prove the withdrawal have been done.

I ask askgamblers for help in this matter since casinopop dont seem to willing to make the payout or provide the truth.

Resolved

kr11,400

Missing deposit payment

Tuesday 16th Oct 18 I made a £15 deposit via trusty which did not credit the account but still taken from my account. I contacted the casino via chat then email. Who insisted it was with my bank. I then sent bank statement showing it had been taken then was told to wait as it would come back. Instead I went to trustly who confirmed casinopop had the money an gave the reference payment number which I forwarded to casinopop. Who then requested a bank statement which was given then I'd was requested an given 3 days later I'm still waiting for a manual withdrawal. I might add I
closed the account due to the don't care less attitude and lack of update to the payment

Resolved

£15

Locking my funds and deleting my account without consent

Hi Askgamblers and Casino Pop, Please do not mention any email, name, address information in this complaint section due to privacy. This complaint is regarding my current situation with Casino Pop. I have a current balance of 3120GBP with Casino Pop, which I tried to withdraw for the past 3 days. I was told they are having "issues" with their ewallet account. They said to wait until they figured out the issue and my withdrawal would be processed within 12-24 hours. Today, I tried logging in to play a few games and found I was deleted from their site, when inquired over chat. I cannot mention the name of the chat rep because it seemed like he was constructing certain terms up as our chat proceeded; this matter can be discussed with the casino due to the privacy of the chat rep. I would have greatly appreciated if they had not made an excuse of having issues with their payment provider, and an email from the financial department would have been pleasant instead of delaying the issue. Support mentioned : My account was registered in pounds sterling and it was not allowed for my country. In order to send my withdrawal they require a bank statement to send the funds to my bank account and then make a new account with the correct currency. A few points I would like mention in detail. 1. I had no idea regarding this, it would have been suitable on behalf of the casino if they had let the players know regarding this change in advance and before players proceeded to make a deposit. 2. Your terms and conditions were last updated 11th May 2018 , my account was created last year in 2017, I can't find the exact date because I am unable to see my transactions history at the casino. I can say I have not breached any of your terms and condition regarding this currency issue. 3. My account was verified and my withdrawal was sent to me in the currency my account was registered in. I have made multiple deposits, and withdrawn a few times in the same currency. I can't remember if they were before or after your terms were updated. Please enable my account and/or send my current winnings back to my original payment method. After this has been cleared I have no issue making a new account with the right currency. If there is a Casino rep, they may contact me regarding this matter or update here. If the casino would like to solve this matter in a proper and timely manner I would greatly appreciate it. Thanks for your time.

Resolved

£3,120

Failed closing account despite numerous requests

Good afternoon, Recently I joined this wonderful casino. I had a decent time, but I knew while I was playing it wouldn't end well with me. I am quite unstoppable when I am gambling and I know that is not a good thing. In the back of my mind I thought I would keep it at a maximum of a 100 euro deposit. Unfortunately, after I sent the email I didn't receive any reply so I had no clue what to do. And before I knew it, I started depositing more and more. And lost all of it while playing Blackjack. After my 3rd and 4th deposit I realized that putting a limit on my account was the best I could do to prevent myself from gambling. Livechat worked once in a while for me just like today. Attached files show: - First email stating I would like my account to be closed - explaining my issue - Second email shows the follow-up I made today after losing more money - 3rd image shows the limit I put on my account to prevent myself from more, since nobody closed my account.

Resolved

€200

CasinoPop Complaint Stats

Resolved 4 / 4

Avg. Amount $1,420

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player Rating

6.8/10 ● 40 reviews

Top reviews from our players

DeBee

9 years ago

1/10

Nothing. Awful experience from the outset. The site looked nice graphically but that is about the only thing I could say other than initial sign -up was easy enough.

Joined up and wanted to take the extra AskGamblers welcome of an additional 100 free spins on Second Strike. "Simon" in chat argued with me saying I was wrong. I sent him a screen shot showing the page on the site which stated this ( I clicked on a link at the bottom of this very AskGamblers page). He then said he can't see any connection between me and an affiliate site - whatever that means.

I decided that if this is how they treat players from the outset that I should not deposit here - awful!

Hello Debee, Sorry to hear your expected Free Spins was not granted to you. Reason for this is that you somehow managed to sign up to CasinoPop without going through the Askgamblers site. The exclusive offer of an extra 100 Free Spins on Second Strike is only granted to Askgamblers players that have signed up through the Askgamblers site and can't be granted to other players. So to make sure to get the exclusive offer a player needs to click on the Askgamblers offer and then sign up at CasinoPop, if that is not done in the correct order there is no "connection" to the player and the exclusive offer. Kind regards Nick, CasinoPop

CasinoPop 9 years ago

slaverchops

9 years ago

10/10

A fantastic casino, verification of documents done in less then 1 hour. Friendly live chat was very helpful and the payouts very fast, no questions asked, added bonus. The bonus was good, would recommend my friends to this casino.

Just a little 1 sometimes when I search in the search bar for a certain game, it does not show up even though its on the site. Hope to see a fix for this soon. I've noticed its williams game provider that dont show sometimes.

Hello Good to hear you were satisfied with our verification process, payouts and live chat. We have worked hard to make these processes as smooth as possible and it's nice to know it has paid off. As far as the game search we will investigate the reason for some games not to show up. Kind regards Nick, CasinoPop

CasinoPop 9 years ago

pinnit2015

9 years ago

9/10

Good selection of games, got play n go, microgaming. Had issues of lag with MTsecuretrade sites but no errors in over 3500 spins in one game. Verified in hours and when I requested my first withdrawal it was approved in minutes. Loyalty scheme gives prizes.

The wagering- I got lucky in meeting it but it's very high at deposit plus bonus. Only minor quibble- the free spins can be made 'epic' but it's only an increased stake in starburst and I hate starburst/ lights.

Hello Pinnit, Thanks for the positive feedback. The withdrawal process is something we take seriously so happy to hear it was smooth for you. I also appreciate your feedback on the free spins games we offer. We have selected free spins games due to the popularity of those games among our players. But we surely understand they are not for everyone. Hope you to see you again here at CasinoPop. Kind regards Nick, CasinoPop

CasinoPop 9 years ago

janders

9 years ago

10/10

My experience at Casinopop was great! I played with a Bonus and got a nice cash out.
Verification was fast and smooth, no problems at all.
Support was great with my withdrawal, this casino is definitely worth a try!

Nothing to say here really, perhaps you could ask for more table games, but I enjoyed my time here.

Hello Janders. We are happy to hear you enjoyed your time playing at CasinoPop. We have put a lot of effort in making the verification process smooth and we are glad to hear the work has paid off. Thanks for your feedback and have a great day! Kind regards Nick, CasinoPop

CasinoPop 9 years ago

raper12

9 years ago

1/10

Very very bad casino.

I make deposit with visa, the money gone from my card and they not put it in my account.. I send email because chat offline. Next day he put the money, bad I lost my appetite.. It is not normal if you want to play now give your money now and they give it to you next day..

I try one more time today after months, 23-6 and the same problem I use my visa in almost all casino 150+ account and works fine.
i close my account forever.. so please be aware if you rush to play use other casino...

Hello Sorry to hear you experienced problem with your deposit. We normally don't have any problems as you described it but we will investigate what the reason was for this. Kind regards Nick CasinoPop

CasinoPop 9 years ago

Elnino1821

9 years ago

10/10

By far the most professional casino. Withdrawals are handled instantly and problem free. That they request documents for verification of your identity is only positive, the verification period is fast. Payouts have no delays, always been paid out quickly.

This is a casino I can only recommend if you want a serious reliable and safe online experience.

Nothing to say here, maybe that some games seem to lag sometimes. Otherwise this is a great place to play.

Hello We are super thrilled that you enjoyed playing at CasinoPop. We have worked very hard with the payment process to make that best in class and your review makes us very proud and happy. We hope you come and visit CasinoPop soon again. Best Regards Nick CasinoPop

CasinoPop 9 years ago

yurchh

9 years ago

4/10

Nice bonuses, good selection of games. Made a small profit.

The site is buggy as hell, refreshes automatically forcing reloads. Taking ages to load sometimes.

Had to resubmit documents (5) times! Which seems like stalling the payment hoping that I would reverse my winnings.
Live chat told me that I needed to submit proof of adress, which resulted in me submitting my renting contract, which was denied twice for not being a clear picture. (Was perfectly readable.) So I made basically the perfect picture. When I send that in, it was not viable all of a sudden. Which resulted in me submitting 3 other different kind of 'proof of addresses'. Took me over 3 days for them to finally accept my documents. Then it took another 28 hours to accept my withdrawal.

Not happy, and I won't be returning.

Hello We have taken measures to only force reloads at specific situations. We will continue evaluating this so we can minimize the reloads for you. With regards to the documents there might be some issues with compression when uploading the images. We definitely will take this to heart and find a solution. Have a lovely day. CasinoPop

CasinoPop 9 years ago

confiance

9 years ago

9/10

Good games, good bonus, good help in chat and verry fast pay out. I deposited 40,- euro and above that I received 200% bonus. In two days I made 1000,- euro profit. The next day the thousand euro already was on my credit card.

I hope they will get live roulette by Evolution. They only have Netent live roulette and I think it is rigged.

Hello Thanks for your kind feedback. We are always looking into new products to add to our ever expanding portfolio. Evolution is certainly not an exception and could very well become one of our new Live Casino suppliers in the future. I will not make any promises, but the more players requesting it, like you just did, certainly increases the chances of it happening. Best regards Johan

CasinoPop 9 years ago

rumbaba

9 years ago

3/10

Well, I wish i could write something here but as I can't deposit due to site problems I can't!

Can't play on the site???? Try to deposit and there is just a white line in middle of page

Hello, Sorry to hear you had issues with your deposit, we did experience problems during this time with our payment provider. This has now been solved. Hope you will check in again and be satisfied with our deposit flow. Kind regards CasinoPop

CasinoPop 9 years ago

Jossey

9 years ago

4/10

Great design, different slots to play, easy checking-in, sound effects, but I had a minus.

Here is the minus - I couldn't make the deposit! For the first, the system said an error occurred. For the second attempt, I was redirected. Once more - and same! How can I play this online casino, if I'm satisfied with design and slots, but can't deposit money?

Even if I could, I wouldn't continue because problems with deposit means problems with withdrawal. Check it please

Hi Jossey, We did not have any other reports on Friday about this, so this seems to be an isolated issue (at the surface at least). I see that you are from South Korea, and I suspect that may be the issue as we do no longer accept players from Asia. If you are not from Asia, then there might be something else in play here. If you still feel that you want to play with us I recommend that you talk to our lovely customer support. They will be able to help you. Sorry for the issues, and hope you managed to have a magnificent weekend any way! //CasinoPop

CasinoPop 9 years ago