Ag Awards

CasinoPop - Missing deposit payment

Complaint Info
Disputed casino CasinoPop
Reason Delayed payment
Amount £ 15
grannyles United Kingdom Message
Posted on October 22, 2018

Tuesday 16th Oct 18 I made a £15 deposit via trusty which did not credit the account but still taken from my account. I contacted the casino via chat then email. Who insisted it was with my bank. I then sent bank statement showing it had been taken then was told to wait as it would come back. Instead I went to trustly who confirmed casinopop had the money an gave the reference payment number which I forwarded to casinopop. Who then requested a bank statement which was given then I'd was requested an given 3 days later I'm still waiting for a manual withdrawal. I might add I
closed the account due to the don't care less attitude and lack of update to the payment

Posted on October 25, 2018


First of all, let me say I am sorry this happened to you. We at CasinoPop always strive for smooth navigation, great entertainment and primarily safety first in all aspects. This also includes deposits. In order for me to help you, can you send the email you use to login to CasinoPop to suppor­[email protected]­asi­nop­ with email subject “Complaint at AskGamblers”. I will get back to you as soon as we have received it and I have had a look at what has happened. Don’t worry, if all the documents are in place, I will make sure you get your deposit.

Best regards,

Nick, CasinoPop

Posted on October 29, 2018

Dear @grannyles,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

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