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Blacklisted

CasinoPop is a brand operated under the CasinoPop Affiliates program, a program which has been blacklisted due to the usage of unethical business practices in its relation with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments and unprofessional behavior.

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CasinoPop

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 40 reviews
6.8/10
40 reviews
Complaint Response 4 complaints
2 days avg. 4 complaints
What we like
  • 0-24 withdrawal time frame
  • Top-tier software providers
  • Mobile-friendly
  • Live chat available 24/7
What we don’t like
  • Large number of restricted countries
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


CasinoPop Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.casinopop.com
Established
2016
Licences
Malta Gaming Authority, UK Gambling Commission, Swedish Gambling Authority
Affiliate Program
Languages
English, Finnish, Norwegian, Swedish
Casino Type
Instant Play, Mobile

CasinoPop is a modern pop-art themed online casino home to hundreds of games from the likes of NetEnt, Microgaming, Play’n GO, NYX Interactive, Quickspin and Scientific Games. These titles can be enjoyed instantly through a web browser with a selection of games also available through a mobile, tablet or smartphone device. CasinoPop are licensed and regulated by the UK Gambling Commission and Malta Gambling Authority.

Restricted Countries and Territories

Unfortunately, players from certain countries are not permitted to play at CasinoPop. These include France, Belgium, Spain, Italy, Denmark, Romania, Bulgaria, Turkey and the United States. The full list of restricted countries can be found on the right-hand menu.

Mobile Gaming

Players with busy lifestyles and who prefer gaming on the go can log in to the casinos fully optimized mobile casino. Here members will have access to a diverse range of games from some of their popular gaming suppliers.

Security and Fairness

The casino utilizes advanced encryption services to ensure players personal and financial details are kept private and secure at all times.

To ensure fairness of their games, CasinoPop uses an industry standard random number generator. Members can play with confidence that the games they play will always produce a random outcome.

StallCation

Complaints

Read the complaints other players have left for CasinoPop. Learn more about complaints.

Show all complaints
CasinoPop - Overdue/holding back payment
I would rather not submit a complaint on Casinopop but after several attempts trying to work this out without a third-party i am now in need of some assistance.

I did self exlude myself from Metal casino 13.des without knowing it was the same owner as casinopop and therefor my account at casinopop was closed also, I had ca 11.400 NOK balance and had to contact support to make a manual withdrawal. Everything did seem to go ok and i recived a confirmation on email 18.des that the withdrawal have been sent to my bank account.

On the 20.des i recived another email saying "This is to inform you that the manual withdrawal has been processed yesterday on your card ending in **5752.
It usually takes 3-5 bank days for the funds to be credited."

I found this a little strange since the withdrawal was confirmed the 18.des then 19.des but i did not pay much attention to it since i was sure the withdrawal have been done with two confirmations.

I contacted support again by email 27.des and asked for a receipt of the withdrawal and i got in response "I have forwarded the request to the payments team to get you a receipt and confirmation of the withdrawal."
I have still not recived a reciept to this date.

I contacted live support again 02.jan 2019 and asked about my missing payment and reciept. I was now told the payment had been done 15.des but they suddenly needed my bank statement since they claimed everything was ok from casinopops side. I took some screenshots showing my transactions from 14.des until this date with my phone since i dont own a computer.

I contacted live support again 02.jan to ask for the receipt but i was told there was an error and got this
"Yeah the case is still ongoing: the funds were credited manually due to technical issue. so the email saying the funds are credited, seems to be have been wrong. But they still need the bank statement showing the missing withdrawal"

Support could provide me with a Excel page showing me deposits and withdrawals but that does not prove the withdrawal have been done.

I ask askgamblers for help in this matter since casinopop dont seem to willing to make the payout or provide the truth.
staus Resolved
kr11400
CasinoPop - Locking my funds and deleting my account without consent
Hi Askgamblers and Casino Pop, Please do not mention any email, name, address information in this complaint section due to privacy. This complaint is regarding my current situation with Casino Pop. I have a current balance of 3120GBP with Casino Pop, which I tried to withdraw for the past 3 days. I was told they are having "issues" with their ewallet account. They said to wait until they figured out the issue and my withdrawal would be processed within 12-24 hours. Today, I tried logging in to play a few games and found I was deleted from their site, when inquired over chat. I cannot mention the name of the chat rep because it seemed like he was constructing certain terms up as our chat proceeded; this matter can be discussed with the casino due to the privacy of the chat rep. I would have greatly appreciated if they had not made an excuse of having issues with their payment provider, and an email from the financial department would have been pleasant instead of delaying the issue. Support mentioned : My account was registered in pounds sterling and it was not allowed for my country. In order to send my withdrawal they require a bank statement to send the funds to my bank account and then make a new account with the correct currency. A few points I would like mention in detail. 1. I had no idea regarding this, it would have been suitable on behalf of the casino if they had let the players know regarding this change in advance and before players proceeded to make a deposit. 2. Your terms and conditions were last updated 11th May 2018 , my account was created last year in 2017, I can't find the exact date because I am unable to see my transactions history at the casino. I can say I have not breached any of your terms and condition regarding this currency issue. 3. My account was verified and my withdrawal was sent to me in the currency my account was registered in. I have made multiple deposits, and withdrawn a few times in the same currency. I can't remember if they were before or after your terms were updated. Please enable my account and/or send my current winnings back to my original payment method. After this has been cleared I have no issue making a new account with the right currency. If there is a Casino rep, they may contact me regarding this matter or update here. If the casino would like to solve this matter in a proper and timely manner I would greatly appreciate it. Thanks for your time.
staus Resolved
£3120

Complaint Statistics

Resolved 4
Avg. Amount $ 1,420
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

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Player rating
6.8/10 40 reviews

Top reviews from our players

Tons of different kinds of games to choose. Cool and generous slots. I can say that CasinoPop is super good when it comes to deposits and withdrawals. You get your winnings in real time. The support is nice and helpful. Website's interface is user friendly. Thumbs up!

Hi Wasbjornaviking, Very happy to hear that you enjoy CasinoPop! We're doing our best to keep it all smooth for all our players. We believe that if all is in order, the customer should be able to withdraw as easy and smooth as it is to deposit. We're all about the customer experience and I'm happy you feel we are exceeding expectations which all brands should :) Best of luck in the future at CasinoPop and I'll make sure to let our support know the great compliment from you! Have a great weekend. Yours, Nick

user avatar

Great selection of games, I have found my favourites. The site has a great program and this is the first site I've seen with wager free loyalty spins and cash when you level up. I highly recommend this casino to everyone.

I have not found anything I dislike so far, but if I find something I will try to update the review!

There’s much to say about CasinoPop but I prefer to keep it simple.
Easy to see all slots, rapid, kind support and fast withdrawal. What else do I need?

The bonus could be lower wagering to be honest but I can play on most games so it’s a balance I guess!

Hi PetraMaria12, Happy to see you've found our site and enjoy it! If you ever feel that you are missing something on the site or have any suggestions our support is happy to help you out 24/7 all year round. Bonus wagering is always something we strive to make as good as possible for everybody but it truly is a balance :) I wish you the best of luck at CasinoPop in the future and thank you for the kind words, PetraMaria12. Yours, Nick

user avatar

Withdrawals were received as stated within 5 minutes for Swedish players. Quick responsive page and layout was good. Selection of games was incredibly high and I found some old goodies and some new ones I won big on. Chat was friendly. I don’t have anything negative to say about the site at first glimpse.

There are no Thunderkick games unfortunately but I haven’t seen them for a while on other casinos either. Don’t know why.

Hey there Eros Ramazzotti! Thank you for your kind words! We do our absolute best to ensure players receive what is promised and in 99,9% that's the case. Happy you managed to cash out some nice winnings! Thunderkick is not available for Swedish players but might be in the future so heads up! Have a great week Eros and best of luck at CasinoPop in the future as well. Yours, Nick

user avatar

Been playing for many years and I prefer three sites above the rest. One of them is CasinoPop. The reason is the design and layout of the page. It's easily navigated and they have my favourite suppliers of games. Documentation can be tricky but this was quite fast (1 day aproximately).

I miss seeing Novomatic slots here but I think it's been taken away due to the new Swedish laws.

Hey there Mamamama, Happy to hear we are one of your very few selected casinos! We work continuously with the design and layout to make it as user friendly for instant access to whatever you prefer to find on site. Usually the documentation even takes less than 1 day but sometimes longer. I miss Novomatics as well on the site and you are absolutely correct, this is due to new regulations in Sweden mainly. I wish you a happy weekend and a great day! Yours, Nick

user avatar

The casino has almost all the good games. The chat is sometimes available.

I have the same problem as the previous commentator. I hadn't been playing for a long time. I am a long time ago already sent the documents and the deposit is always the same method. Documents have been approved earlier. However, I now received a document request. I am now already for several days waiting for winnings, and I have not received my money. I also have lag many games. Before I considered mt secure trade limited casinos as a trustworthy company, I can't seem to be confident that the casino will pay the winnings.

Hey there Doctor784! Very sad to hear you are mispleased with our site. We are working continously with the page to increase its speed and decrease any flaws or lags at the site. There are certain times when we require proof of wealth due to regulations on certain markets and this might've been the case with you. MT Securetrade is one of the top safest brands out there with all the licenses attained. I can assure you that. I wish you a great day and if you are mispleased in any way please let us know in the chat and we can try to solve it with our rapid response team on the page whilst you're there. Yours, Nick

user avatar

Good selection of games rewards not to bad usually free spins

Stalling paying out I was verified a long time ago then went to withdraw now they wanted proof of another card I used which has now taken 3 days and counting also asked where my income is coming from don't like that I've nothing to hide but don't like it.

Lag or some games failing to load they need better hardware its not a bad site but try to withdraw is a nightmare there are better sites on the internet to play.

Hey there Slaverchops, Thank you for contacting us and giving us feedback. I understand it can be frustrating sending in all required documents and it's a process we need to have for security reasons (yours and CasinoPop's). I can personally assure you that we are not trying to stall any payments, but we need the documents to verify your identity and also in certain times where the money you deposited was attained from. This is for compliance with the laws of our jurisdictions. Withdrawals are usually very smooth at our site. We operate under 3 different licenses to make sure we are in full compliance and that makes CasinoPop to one of the most secure brands out there in the jungle of casinos. Regarding the lag of games: We usually do not receive any complaint regarding lag of games/failing to load and therefore I need to see what the issue is, Slaverchops. If you have time I would appreciate if you could tell our support at the site which specific games that are lagging. Thank you for your feedback once again and I wish you a great week! Yours, Nick

user avatar

Great casino with many different games and offers. Like the concept of their ”popdaily” bonuses and level up system. Cute design as well :D

Hey there Gamblerqueen! Happy to hear you enjoy the site! We strive to make the design as user friendly and as beautiful as one can be. Popdaily bonuses is something we have for all loyal players, great to hear you enjoy our loyalty program! If you would have any questions or would like to know the latest bonuses, our support is there to help you day and night 24/7. Have a great week Gamblerqueen and may you reign in eternity! Long live the Queen! Yours, Nick

user avatar

Positive
Supply of games is really good, customer support is fast and the site is going smooth. No glitches in the games. My favourite is the loyalty program, usually it’s just free spins etc. but I won raw cash wager free. Document verification went quick and I had my money within a day which is what I think is important. I usually don’t write a review unless it’s a bad one but this time I did it because they deserved it. Kudos CasinoPop!

Negative
I would like to see higher cashbacks and maybe promotions on some other games than Netent and Yggdrasil games in the future

Hey There VIXXON, Thank you for your feedback! Happy to hear you enjoy our games and feel the site is going smooth. We are dedicating alot of our time on the loyalty program to make it the perfect combination for everybody and this is a great review to hear we are on the right path! Regarding higher cashbacks and promotions on other games: We are giving players at Silver level and up Free Spins on new releases every week (other game suppliers than above as well) so look out for that in your email in case you have accepted email marketing from us. Happy to hear you took your time for a positive feedback, they are most welcome as well. Have a great week and good luck on CasinoPop in the future! Best regards, Nick

user avatar

Happy with the games, and bonus. Askgamblers gave this casino very good reviews so I decided to take a chanc

After reading great reviews I decided to join. I played off and on for the day, withdrawing a small win, and then the site would no longer let me log in. After talking to chat I was informed their system said I was in some strange country and not what I had registered in. After a number of days and sending many documents I am still locked out and have no response from emails questioning this. I had to keep sending in documents. The last response a few days ago was "this could take up to 24hrs".... I have played on many sites and have never experienced anything like this! I understand document verification can be tricky with some casinos but has been quite the experience. There was no reason to lock me out after this many days and documents.

Hi there Winner2019, Very sorry to hear you had a bad experience with us. As you know we have strict compliance rules for both yours and ours safety regarding country of residence. When registering, the player needs to choose the correct country of residence. If not, we have to review your bank statement and your address in order to correct it (this is one of the foundations for us to have a license to operate a casino). Very unfortunate this happened to you and we are once again sorry for any inconvenience. I hope you had a great new year's eve anyhow and wish you all the best for 2019! Yours, Nick

user avatar

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