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CasinoJAX

6.4
CasinoRank
6.8
Player rating 4 reviews
Complaint response 2 days avg.
We objectively review and rate online casinos, thanks to our CasinoRank algorithm built on over a decade’s experience working with casinos and players alike. Get the truth. Then play.
What we like
  • Home to well-known providers
  • No payment fees
  • 24/7 live chat
  • Mobile-friendly site
What we don’t like
  • Several country restrictions
  • General
  • Payments
  • Games
  • Customer Support
  • Responsible Gambling

Languages

English

Established

2022

Licences

Curacao

Affiliate Program

Casino Type

Crypto Casino, Instant Play, Live Casino, Mobile

Deposit Methods

Visa, MasterCard, Maestro, Skrill, iDebit, CoinsPaid, Interac

Currencies

Euros, Australian dollars, Canadian dollars, New Zealand dollars, Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Tether, Dogecoin

Withdrawal Methods

Bank Wire Transfer, Visa, MasterCard, Skrill, Paysafe Card, Neteller, CoinsPaid

Withdrawal Times

EWallets: 0-72 hours
Bank Transfers: 3-7 days
Cheques: Not offered
Card Payments: 3-7 days
Pending Time: 0-48 hours

Withdrawal Limit

EUR 5,000 per week, EUR 20,000 per month

Software

Booming Games, Booongo Gaming, Betsoft, Playson, Wazdan, BGaming, Mascot Gaming, Quickfire, Belatra, Evoplay, KA Gaming, Leander Games, LuckyStreak, Mancala Gaming, NetGame, Nucleus Gaming, Platipus Gaming, Swintt, Casino Technology, Tom Horn Gaming, CT Interactive

RTP

Not stated

Live Chat

Contact

Support Email: [email protected]

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

No

CasinoJAX is an online casino catering to markets around the world with its array of popular casino games like video slots, table games and live dealer rooms. The casino is also home 

to well-known software providers such as Quickfire, Betsoft, Playson, Wazdan and more. 

The casino is primarily available in English, and players can enjoy their favourite games through a web browser or switch to their mobile device for instant access. The casino is also fully licensed and regulated by the Government of Curacao. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include the USA, the UK, Spain, France, Netherlands, Jersey and Greece. This list could also include more restrictions, so please see ‘more casino details’ for the full list of restricted countries and territories.

Virtual Games

Players can open the casino lobby to enjoy a variety of video slots including some of the industry's most popular titles. If players want games only from a specific provider, they can use the drop-down menu to select which provider they want. Only one provider can be selected at a time which can help narrow down the search and make it easier to find games. 

Some of the titles here include the Aloha King Elvis Slot, Sun of Egypt 2 Slot and The Greatest Catch Slot

If players want some action at the tables, they can try games like Blackjack, Roulette, Poker and Baccarat. Each table offers its own set of rules and betting limits, and players can test out their strategies against the dealer.

There are also some video poker games like Deuces Wild, Joker Poker and more. 

Live Casino

The live casino is where players will find all the games hosted by real-life dealers. Players can join any room they like if there is space and play along with the dealers and other real players at the same time. 

Mobile Gaming

If players want to switch to a mobile device, they can. The casino is fully compatible on the go with the latest iOS and Android devices. When players log in or register they will have access to everything they usually have on the web version. 

Support

Anyone who needs help and assistance can contact the casino's customer support team. The casino has a live chat facility where players can choose to receive help in over five different languages. A customer support agent will be available to help 24/7.

Players can also contact the casino over email, check out their FAQs or use their online contact form for additional support. 

Security and Fairness

There are no issues with security because the casino uses high levels of encryption methods to keep its customers safe at all times. Personal information and financial transactions are always encrypted before being sent over to the casinos' servers. 

They also use a random number generator to determine the game results, so they will always be fair.

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Player Reviews

6.8
4 reviews
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Meg8721
November 12, 2023
3

I started playing at Casino Jax a while ago and I have always been impressed by their customer service reps who go the extra mile to make you feel welcomed. It has never been my go to site but on occasion I do deposit there because they have a great variety of games and again the customer service made me feel like this was a trustworthy online casino. Until about 3 days ago. When I deposited and somehow they claim it never reached them. Keep in mind that I checked with a representative to ensure my deposit would reach the minimum amount. I have had one or two not make it to other casinos before, because it was my first time using eth there I wanted to be sure. I was told the minimum was equal to $10. I was happy to hear that because I was planning on a $20 deposit. I've never hit anything big here like other sites but I do like to switch things up a bit. And there is always the possibility right? Except when they don't credit your account the deposit you made.

When I noticed my ETH deposit was taking an extra long time to credit my account, normally its very quick, I popped into the chat to find out how many confirmations are required on that type of deposit. They informed me that they don't require confirmations and it would credit immediately. Ok. So I waited about an hour then checked again. Nothing. I went to my provider and double checked the address and also the blockchain transaction. The blockchain showed the deposit being located at the address I sent it to. So I went back to Jax. Not there. Go to chat. They say they are escalating the issue and it would be 1 to 12 hours before I heard back. I provided the screenshots of the blockchain and my wallet confirming they have my finds. 12 hours later still no credit. Now 3 days later the manager who said he was going to immediately credit my account with the deposit still has yet to do so.
I've provided confirmation from my provider that the funds left my account and confirmation that they have received them. Now when I ask for a manager I'm told he is on break. For 4 hours now. Maybe that's why they can't find my deposit. I don't know. But I'm really disappointed. I wouldn't deposit there if I were you unless you want to lose your money without even having the chance to place bets. The other thing I find annoying is that I've had an account there for a while and we are talking about like $16 after fees so why after I provided proof the funds left my wallet for theirs don't they just credit my account. It's really frustrating and next time I'll be sticking with a more trustworthy site.

millersbought11
November 29, 2022
8

The site looks promising, It has the features that you need not the features you want, its crypto-friendly, and includes a lot of games, decent bonuses, and free spins, and I guess one key feature that they have is they do not offer payment fees or any other microtransactions.

There are no free spins on some of the game providers which is quite a bummer hence the tons of free spins you will get, they didn't exclude some brands are not included.

blondie
July 31, 2022
7

A few days ago I was scrolling through Askgamblers new list of casinos and noticed Casino Jax. I hadn't heard of them before so I was curious to see what they have to offer. The first thing I noticed was that the casino had a really nice looking lobby and a decent number of game providers including Booming Games, Bgaming and several others. So without any further hesitation, I signed up.

Before signing up I looked around for some no deposit code but didn't find any. So I simply signed up- the registration was very smooth and took less than a minute. Then I went to my bonuses section and noticed that I was given 25 free spins as a registration bonus. It was a nice surprise, as I didn't have any affiliate codes or anything like that. The free spins were on Aloha King Elvis slot from Bgaming. The free spins paid around 2eur which I wanted to spend on Starburst but I quickly realized that they don't have either Netent or Play'n Go providers, which was a bit disappointing. So I went to play the Scroll of Adventure slot from Bgaming. It didn't last long so I decided to make a deposit and claimed the welcome bonus.

I liked the Casino Jax welcome bonus as it gave a 100% match and 100 free spins, which are split in sets of 20 per day. I made a 20 eur deposit and played only the Scroll of Adventure game. I had a few free spins bonuses but I never managed to get any big wins or clear the wagering. Then I played my free spins- first set paid less than a euro so I lost it on the same game. Then I also came back the next 4 days for my remaining free spins, but none of them paid more than 3 eur so the balance didn't last long.

Overall I had a nice time at Casino Jax. I think they have good bonus offers and wagering requirements are quite good too. At this point the only reason I'm not sure I'd come back is the selection of game providers- I missed the fact that they didn't have Netent, Play'n Go or Pragmatic Play games which are my favorites.

Message
hdl.thomas
July 18, 2022
9

As a new site, I can say that casinoJax is promising since they support crypto on their site. The site has potential since it has a lot of games. They even have lottery and not all sites offer that. I think that makes them a great option to play.

I know that they are still new and they can still improve over time. However, I think it will really be great if they can lessen the withdrawal limit since $100 is a little too high.

Welcome Bonus

CasinoJAX: 100% up to €2000 + 100 Bonus Spins on Dragon Pearls Slot, 1st Deposit Bonus

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