Complaint #3 CasinoJAX

CasinoJAX is refusing to pay my wins without any explanation

By MMK5252

2 years ago

Hi!

I made a deposit of 200 euros and won 1048 euros. I made a withdraw request and sent all the KYC information. After few days of no contact from Casinojax i tried to log in to my account and couldn't. I contacted chat and they told me that my account has been locked and my winnings are voided. I asked why and they just told me that i'm not allowed to play and winnings are voided. I haven't gotten any explanation why this is the case and they won't respond to me.

Disputed Casino CasinoJAX

Reason Declined payment

Amount €1048

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

MMK5252

2 years ago

Money has been paid. Thank you Casinojax and big thanks to askgamblers team.

MMK5252

2 years ago

Update
Casinojax contacted me about the withdraw and it is in the process. I will make another update when i get the money.

CasinoJAX

• Representative

2 years ago

The account remains closed without the opportunity to reopen it. Communication has already been sent to the player informing him that the withdrawal was in process. Please update this thread once the withdrawal has been processed.

CasinoJAX Complaint Stats

Resolved 3 / 3

Avg. Amount $2,523

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

CasinoJAX Complaints

See all complaints for this casino

Applying non existing bonus terms and conditions

I have been playing today cause I wanted to get the 30 freespins Tuesday promotion.

I apparently waited for the spins and they didn't come so I went for the spins to their support and she added some 30 spins without a problem, and said to me there you go Gl and have fun. This was cool until I withdraw 2500euro and them saying 100 is max win rest is void money.

So I went playing the last 100 euro on my account and lucky me I read the rules their god damn lying nowhere in the general bonus terms is there stated that max win is 100euro??? So I want to complain and warn everyone.

Resolved

€6,510

Account closed payment missing

I registered at CasinoJAX and deposited using BTC from Coinbase.

As screenshots show I sent 800 NOK to the BTC address on the deposit page.

While I was doing this the casino closed my account and my deposit is gone. I have tried contacting chat without a solution being given to my problem.

I have screenshots showing the deposit address and the transaction confirmed by Coinbase.

Please help me resolve this matter, I only want my deposit refunded.

Resolved

kr805