Complaint #1 CasinoJAX

Account closed payment missing

By Jaffalaffa

3 years ago

Message on forum

I registered at CasinoJAX and deposited using BTC from Coinbase.

As screenshots show I sent 800 NOK to the BTC address on the deposit page.

While I was doing this the casino closed my account and my deposit is gone. I have tried contacting chat without a solution being given to my problem.

I have screenshots showing the deposit address and the transaction confirmed by Coinbase.

Please help me resolve this matter, I only want my deposit refunded.

Disputed Casino CasinoJAX

Reason Account closure

Amount kr804.93

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Jaffalaffa

• 7 reviews

3 years ago

Can confirm i have recieved the refund.

Thanks Askgamblers for your help

AskGamblers

• Support Team

3 years ago

Dear @Jaffalaffa,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

CasinoJAX

• Representative

3 years ago

The refund was processed yesterday, see attached screenshot. Please confirm?

CasinoJAX Complaint Stats

Resolved 3 / 3

Avg. Amount $2,523

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

CasinoJAX Complaints

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