I registered at CasinoJAX and deposited using BTC from Coinbase.
As screenshots show I sent 800 NOK to the BTC address on the deposit page.
While I was doing this the casino closed my account and my deposit is gone. I have tried contacting chat without a solution being given to my problem.
I have screenshots showing the deposit address and the transaction confirmed by Coinbase.
Please help me resolve this matter, I only want my deposit refunded.
Hi JAFFALAFFA, we are investigating your problem with our customer success team. Either myself or our customer service agent will be in touch asap with a resolution. Thanks for your patience and understanding.
Hi Askgamblers. I would like to keep this complaint open until issue is resolved.
A refund request has been sent to the finance team. Please allow up to 48 hours for the request to be processed. Your account was closed due to bonus abuse.
Ok thank you. I would like the complaint to stay open until ive recieved my refund. Thanks Askgamblers.
Please send your BTC address so we can issue the refund. Please send this to [email protected]
Want to confirm that i have sent the btcaddress to the mentioned email. Waiting for my refund. Keep complaint open please.
Thank you
2 days since i sent address to email. No reply and no refund yet.
The refund was processed yesterday, see attached screenshot. Please confirm?
AskGamblers
Dear @Jaffalaffa,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.
Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Can confirm i have recieved the refund.
Thanks Askgamblers for your help
Have trouble with CasinoJAX?
