Page 4 – Player Reviews for Casino Room

I like the site for the variety of games you can play.

Cashing out seems to take a very long process. It's bad for business especially as there are plenty of other sites that pay faster.

I joined this casino quite some time ago. Took the 20 no deposit free spins and decided to make a deposit to claim the 100% bonus plus additional 180 free spins on starbust. I busted all the winnings from the free spins and bonus very soon. I made several deposits here but was never lucky to complete wagering or to withdraw any winnings.

This casino has a great game selection for sure and live chat is always available and ready to assist. They have a nice adventure type of system like casino heroes etc. You can win free spins as you enter different planets and progress in the adventure land and other prices too I guess. My favourite games on their website is NextGen, Netent and PlaynGo.

But that’s where it ended. First of all, I am disappointed that you can only progress in the adventure using real money. So when placing bets with bonus money you do not earn XP. You cannot play games from other providers like NextGen with bonus funds, as well as some Netent games has been excluded from playing with bonus funds.

Given these reasons you are so limited when playing with bonus funds which makes it difficult to meet wagering of x45 the bonus funds. Given the restrictions on bonus funds that I mentioned, I feel this casino should not lock real cash, which means a player should be able to withdraw whenever they want to if they strike winnings using their real cash first. I did not enjoy myself while playing at this casino, because I got so disappointed with the above rules, I sometimes just spin the reels to lose my money so I can forget about this casino and move on.

I don’t think I will be playing here in future. I would rate this casino a 4 out of 10 for the good game selection.

Casino Room - Two Words "New" and "Favorable", Honestly cannot fault them. Customer service was always polite to me and quick to respond. Their wide range of games didn't disappoint. Great selections from Netent, Microgaming. Not stuck for choice.

- Great Reward System.

- The Casino Edge seems fair (RTP) - Passes marks for entertaining me, Certainly isn't stagnant, The return to player ratio may vary from time to time however from my experience I received 97% or around that ball park. Profit land always was on the
horizon for me.

No dislikes. However there's always "room" for improvement.

Nice loyalty rewards and good looking website shame about the way they treat customers and try to avoid advertised bonuses.

Advertising "free spins" when you deposit which are dished out at 20 a day over a number of 10 days...

I have had to contact support every single day because my free spins were not activating and they told me that sometimes the automatic system doesn't work... however this happened EVERY SINGLE DAY and on the 4th day of contacting support for my promised free spins I was told that they were suspending them and "it was my time" to prove my identity. Cecilia was the dreaded rude woman I spoke with who was very patronizing and I almost didn't want to send ID and just let them keep the free spins and be done with them but I sent it anyway. After almost a week they confirm my documents and I have to contact them repeatedly again to receive my remaining free spins!!!!!

They tried every trick in the book to avoid giving my the advertised 200 free spins... STAY CLEAR AND PUT YOUR MONEY ELSEWHERE WHERE IT IS APPRECIATED!

Good support, excellent bonuses. Big choice of casino slots.

Very very slow withdraw. Poor translation into Russian.

Slow payment. Withdrawal requested from CasinoRoom 3 days and still no payment.

Support good online. Convenient interface. Good bonuses.

Withdrawal very very long. Promised me within 24 hours. There have passed more than 35 hours.

My previous review has been removed obviously as I have left negative feedback so here goes again. My feedback is fair and I think other users should be kept up to date.
This online casino is poor, I could not get the quickfire games to work, so this only left me with a handful of games that I could play on their site.
I contact support as the error message i kept saying error 0 they were off no help.

When I first came across this casino, it struck me as a little weird having a name like Room. Then I realized that it had socialising functions, which I wasn't interested in at all. I'm a player, not a socialiser. If I want to socialise, I would do it elsewhere not in a casino room.

When I signed up many years ago, Casino Room didn't have that much games to offer, so I wasn't really active then. As Room expanded with more games and more providers, my interest came back, began playing more regularly, and never looked back ever since! Now, it's one of my top favorite non-Playtech casino, losing slightly to Casumo in some aspects, but I cannot do without Room, for now.

Basically, Room has got some of my favorite games from different game providers, so this is good, and this keeps me coming back. I have won and lost numerous times playing these games, at one time getting ahead of the casino with my profits, but now back in the red. Still, I really hope to beat them again sometime in the future! Hehehe.

Payouts were a little slow at first, but have now improved slightly, within 1 day usually, but may take 2 days over the weekends. Okay, so the money people need some weekend breaks too, but we players, we do not want to take any breaks, if possible, especially when the going is good. We just wanna play, play, play, play, everyday with no time at all to shake it off! Borrowing a bit off my darling Taylor Swift there, hahaha.

Just as at Casumo, once I start racing, I would really race at it. I reached the final planet in just a matter of few months and have been there for about 1 year now, maybe more, with no further planet to go to.

Another similar stagnant situation for me at Room as at Casumo. I've also done a good number of the missions, almost completed all of them, but as new games came in, new missions were created. I hardly play these missions anymore nowadays, preferring to concentrate on my gaming instead. Even if I do finish all of them, I'll still be stuck at the final planet, so what's the point really? This is one aspect the management people at Room have not quite resolved, what and where to go next.

So in the meantime, I'll just play along and wait for something new and better to come up. If nothing happens, well, there are many new casinos out there that are speeding up in popularity. Sooner or later, Casino Room may be left far far behind, so watch out!!!

I signed up to casino room last year. They have loads of slots and a nice rewards system. Site looks OK and easy to navigate. They do have promotions almost every day and if they don't you can go to livechat and ask for a deposit bonus, you usually get one..

I'm not a high roller but I do play there on a weekly basis. I can not say anything about withdraw system because I never managed to cash out, also I never received free spins or good will gestures so can't say anything about that as well...

I will rate this casino an honest 8.5, because like I said before I did never cash out so never experienced the withdraw process .

I will anyway recommend this casino, I did had great fun there!

I dislike the fact that I often get emails with promotions from them 1 day after they expired, other than that thumbs up !

I sent documents in over 2weeks ago and all I receive is a load of rubbish!! Its already allowed me cash outs without documents?? Now it wants documents!! Rubbish site all the way!! Don't even bother with customer support! Just hopeless

I like the payout speed and the options of games also the way there missions are set up.

I do not like when casino room take an extra $15 off of my card!! And emailing customer support gets me nowhere!

Casino Room it is awesome place with outstanding service per my point of vision. I did not played in this casino many times, but luckily it was more than enough for me to check it just couple of times and feel myself very good about this place.

First of all they have brilliant looking website with very nice selection of games. Moreover, they made everything so nice, and there is something like a trip in universe, you visiting planets, gets different awards. You have challenges to unlock, and for unlocking it you can get very nice reward. Generally it is very great concept and huge thumbs up from me for this.

I like that there is very friendly customer support team. I used live chat when had some kind of problems and they replied to me very fast and kind. They also once give me 10 freespins on Starburst just because I have found small mistake in their website.

Actually I am also like that there are usual bonuses and promotions. They send a lot of offers by SMS so you must be happy if you have entered phone and started to get notifications from them. At least once per month they give freespins without deposit, and many other different things.

My experience with deposits and withdrawals in this casino is very good. I was very happy when my first withdrawal about 500$ was processed within 12 hours, and also to my surprise casino even did not asked my documents. I had one more withdrawal from them, it was a tiny one, but still was paid very fast.

I rate this casino with 10 stars. They have very interesting concept, great selection of games, their customer support agents are very friendly, and I am very happy with this casino. I am really happy, because even did not have any thumb downs.

Absolutely nothing bad to say about this online casino. Very good place!

Pro's:
1. Fast pay-outs that was for me around 12 hours don't know for other people.
2. There support is multilingual could talk Norwegian or English.
3. There casino site has an easy navigation.

1. Hidden costs for withdrawals (nowhere noted on site).
2. There automated emails have spelling errors (http://imgur.com/hJw2TmH).
3. There bonuses have a 45x wagering requirement little high, normally around 30 times.

Can only use restricted short list of games while playing with bonus, and play-through is x45 !!! Just lost all my money... brutal.

Helpful and friendly customer service, reply to email ASAP. Have 1 big win but then never win again.

Nothing:-) it just eats your funds.

No cashout opportunities lose lose lose.

Stay away... Deposited 200 biggest win 10 pounds average win on the feature x5 pay was 1.50. From 200 did not get an opportunity to withdraw anything.

!!!Really poor payouts guys!! Just sharing my poor experience.

I've been a member here for over a month now and made multiple deposits. First of they do offer some decent deposit bonuses and freespins via email. All bonuses having 35 x bonus wagering but bonuses are only playable on Netent games.
Layout is clean but does tend to be a little sticky and slow on some games.
Very nice range of games and live chat is usually helpful if you can get a hold of them.

First of all - 1st deposit I made there bank used USD via Skrill (my Skrill is USD) which worked fine but on my 2nd deposit for some reason there bank changed to using pounds which Skrill does not favour when exchanging USD & pound so my deposit was actually less then my deposit at the casino which I disputed but was told via email that Skrills exchange rate shorted my deposit to the casino itself. So the Skrill option was out for me. I don't like using my card directly but that was the only option I had which worked fine from then. Full deposits to my account but with my card only!

Second - When claiming freespins from emailed codes 50% of the time they are not credited so I have to contact live chat all the time. Which leads me to live chat they are good at what they do but currently I am 8th in line waiting to chat. 40 minutes until live chat is available which is not the first time this has happened either.

Overall I rated a 6 because I can see a decent infrastructure here but they need to clean up a few areas around the casino like awarding bonuses precisely / timely and speed up times that live chat is available. Also the Skrill exchange rates need to be addressed. Why not have a few currencies so we don't have to rely on Skrill's exchange rate?

This is my 2nd-(review) of this casino and glad to mention again how much this casino is "simply the-best casino" along with their customer-service (chat).
I have played and tried a lot of casino's and this is the best if your looking for a place that actually do care for there customers.Other casino's I've found you can deposit $100 (no-bonus), asking other casino's of kindly throwing 10 or so spins towards your loss on the $100 and get rejected, as for Casino Room they will give you something and even more depending on how much your active/bet etc...

I play here heaps, 70% of the time I'll get given a bonus and very few times i wont, but this place cares about you and really consider on keeping a loyal player happy and wanting to keep coming back.

You wont find another casino like Casino Room, when it comes down to bonuses/customer-service [A+] and other great services, so forth...
The more you play here every time and depositing at Casino Room rather than your other favorite casino in mind, the long run is well worth it!!
** Casino Room is the BEST I've played at!. **

Other Casino's you will find they are very strict and couldn't give "2-dames" about you, nor care about giving you free spins or a little credit bonus to keep a smile on the Casino's players/bets etc...

I haven't re-read of this but I'll edit it soon but I gotta go, will fix this soon once I have had a read of it myself.
(Awesome customer-service: Teemu, Shiela, Marcus, Omar, Mark, Pelle,
You guys are awesome, hands up to yass!!)

There are no faults, besides 1 little thing but that's not important enough to mention it..

-[ Join Casino Room, take my "text" for it..]-

I played at this casino because of the nice interface and the missions and tasks to be done and that is pretty fun because you play a game end your task and then get to another game to finish another task so you won`t get stuck on a game or so!

I deposited and played for a while but didn`t managed to wager the amount but I was close.

I also liked that Casino Room has many different currencies so I could be able to play on my own currency!

The thing I disliked was that some games didn`t paid not even a small hand for long spins.

I was looking for casino which offers NetEnt and Microgaming slots, so I came to this casino. When I looked at their site, I saw that they offer even more games from different software’s. I looked at what kind of bonus they offer and I saw welcome package 100% match deposit bonus + 60 free spins on Starburst.

I decided to deposit here, so I made deposit of 20€, receive 20€ bonus + free spins. First I used free spins on Starburst, because I wanted to start playing with a large amount of money. I earned from them around 10€. My balance was at 50€, so I decided to play Dead or Alive. I like that game. I really wanted to get 3 scatters and then in the 12 free spins wild line . I set 0.18€ bet per spin and start spinning. After 20 minutes I got 3 scatters. At the end of free spins my balance was up to 250€. After that I took a short break. When I come back, I changed slot and started to play Starburst. At minimum bet per spin. I played it until I cleared wager for the bonus amount. My balance at the end was 180€. So guess what I did? ...

I click withdraw button. I could continue to play, but that day I prefer to choose cashout. Before I started to play, I tested live chat support. I ask them question about the bonus and I have to say that they were professional and friendly. I wait 24 hours (pending period) and immediately after I received payment. They do not ask for any documents.

I will definitely deposit here again. I like it because they offer a lot of games. I had a nice time when I played there. I would recommend this casino for sure.

Casino Room are a casino that do care of their players!
I deposited $150+ and spoke to a chat rep and ask about getting anything in return for my deposits, i was given 20-free spins on disco + 50 spins on Starburst!
They have done this before in the past for me, great casino!

I have moved from ComeOn Casino to CasinoRoom... (as ComeOn Casino wont give 1 free spins for depositing $200+, which makes me not deposit so much with them anymore)

The Rewards section is useless, have not once ever had anything even show up in my rewards section,
+ theres no detials of such thing in the info of anything mentioning of how its works of anything at all..

Casino room it is online casino which have something similar to video slots, the use similar achievemnts, trophies, levels, and other entertaining things. But unfortunately they just give small rewards compared to video slots.

Casino offers a lot of games, including such popular like netent, quickfire, NYX, and others. But for me first 3 is most important.

Customer support is good, few questions which i was need to get replied so i open live chat and ask my questions. Customer support agent was very kind, and i get reply in good manner, and also very fast, not like please hold while i look, and then 5 minutes of silence, and i need asking is anybody there.I have only one withdrawal from this casino, but they does not ask my documents and withdrawal was just processed. But i am still decide to send documents like i always do, and documents was approved within 1 hour, very fast work by securirty department.

Bonuses and promotions are week. I usually get email with something like deposit 20$, use bonus code, and you will be awarded 25 freespins on starburst. It is too bad offer for me, 25 freespins on starburst worth only 2.5 cash, so very low bonus. Only once i get reload offer, but it was just 30% offer, another bad one. They have achievements and goals, plus levels, and for completing needed achievemnt casino award you some experience points, plus sometimes small amount of cash. For example wager secret stones 100 times with 1$ bets, and you will get 1$ cash. Not big offer, but not bad at all. Unfortunately there is not so many such challenges.

Overall it is good online casino, withdrawals are fast, and customer support is very friendly and good, and achievements looks not so bad, but i really wish to see much more bonuses and promotions, plus not such poor like 25 freespins on starburst or 30% reload offer.

Poor range of deposit and freespins offers.

Great software, Microgamming and NetEnt particular favorites of mine. Polite courteous service, quick response time and excellent payout time. As a first-time player I withdrew £5000 and this was processed with 48 hours.

All good, see +ives.

Well this casino very well grabbed my attention, very good selection of mobile games and a vast amount of slots. Over 500 games from the latest slots to live casino, plus they have a very nice and attractive bonus. On sign up to this casino you get 20 free spins on Go Bananas slot and 100% on your first deposit up to 500€ plus another 60 free spins, which sounds really great. All of this is powered by many softwares like: Microgaming, NetEnt, Evolution Gaming, Betsoft, NextGem Gaming and Aristocrat. Which is great gives it a little of diversity. So I immediately signed up and filled all the things but was waiting for the activation code that took very long for them to deliver, but after 5 minutes it came into my Spam.

So after the activation I made a deposit of 20$ via Neteller and collected the free spins, so the first game that I started off was of course Go Bananas, after I blew my free spins on which I gained some small winning I moved on to Avalon II where I only did 0.90$ per spin, it started off really cold I was winning almost nothing, some 0.12$ and 0.24$ as I kept pushing the slot well the things didn't improve much. Put I kept spinning and it came to the point where I was left with couple of dollars and my wins only kept matching my bet which was 0.90$. So I guess I was unfortunate or unlucky.

Well since I didn't meet the wagering requirements, I have nothing to say about the withdrawal method. You will have to hear that from someone else. And as far as this casino goes, it is a pretty solid one with almost everything at your disposal and a very nice web page, user friendly.
My rating on this casino would be 9/10.

Well, I'm glad to say Casino Room redeemed themselves. After a rough start, I now feel that customer service is actually pretty good. I got my bonus, and some extra free spins. Then I won some money, and withdrawal was approved and in my account in about a day. Excellent, a weekend payout.
They have 35x wagering on the bonuses, which is pretty good these days. Also the level-up and mission comps are something you don´t see very often.
The slots selection is first-rate. I was pleasantly surprised to see almost all Thunderkick slots.
A funny thing is that the website balance is instantly updated, so you already see your new balance, while the slot is still trying to show you how much you won ;-)

One thing to note is that transactions seem to be in dollars. The 3% fee for Euro conversion is a minus. I hope they can do something about this.

Nothing so far

Got a 300% promo in the mail (from Casino Room themselves). Responded immediately.
Code didn't work. *No* live chat (around noon, CET), so I used 'send message'.
Over *4* hours later I get 'That offer expired some days ago'. And then she 'offers' me the default 100% bonus. I am obviously not pleased, so she would contact Management. Haven't heard since (over a week).

If you're looking for good Customer Service, look elsewhere.

Recently I was looking for casinos that are available on mobile devices and Casino Room name came up. I decided to join them because this casino is based on great platforms-Netent, Microgaming, Evolution Gaming, so it immediately means they great slot games and live dealer games.

I visited their page, signed up and deposited 30€. I started to play Twin Spin touch, because it's one of my favorites from Netent and it's been a while since I last played it. I placed 0.25€ bets and the first spin already gave me 40 coins. I know it's not much for a 243 way slot game, but twin spin usually is not very generous to me, so I was happy to get anything out of it. I played it for a while and got overall 5€ from it and carried on with Magic Portals. To add, I was very happy with how the mobile version worked- the graphics looked as great as on pc and slots spinned fast. So I played Magic Portals with 0.25€ bets and got 50 coin wins a few times, but since my bet was 0.25€, the winnings were only 0.50€, as you see Magic Portals didn't bring me magical winnings.

Then, in a hope to win, I went to one of my latest favorites- Bloodsuckers. I placed 0.25€ per spin but this time I couldn't get the bonus game or free spins even playing it for 30 minutes. I got a few small wins, but nothing great, so when I had less than 15€ left, I went to black jack table to try my luck. I don't know why but I'm usually better at table games. So I placed 1€ per hand, and I really liked the look of it on mobile, but unfortunately it didn't help and within 20 minutes my balance was gone. Many times I lost because I was busted, when pressed "hit" on 15.

I really liked Casino Room, I was very impressed by the game selection and quality the mobile version has, because I usually experience situations when casino has great flash version and very poor variety of games on mobile play, and I was glad this wasn’t the case. I will definitely deposit there again and I can recommend it.

Casino room is powered by the best gaming software providers such as Netent and Micrograming so its definitely worth playing here but you wont get easily bored coz it is also powered by 4 other gaiming softwares such as Next gen and Betsoft.

They are always offering 20+ free spins with min deposit of 10 euro at least once or twice a week which is great but u get fooled by the email saying 30 free only to open up the email to find that yeh.. its 30 free spins... on ur next deposit.

The great thing about the deposit free spins is that it is not only given on Netent slots but other gaming softwares too.

I'm not complaining though coz at least they offering free spins with ur next deposit of only 10 euro.

Every so often I get 5 free spins from them but it is not on a weekly basis like other casinos such as casino luck. the most I've been given free no deposit required is 5 free spins.

I have never cashed out at this casino but i like to take advantage of the free spins awarded with deposits made.

They have a unique loyalty scheme where you get xp points for playing slots. XP points allow you to level up and with higher level you get access to more missions and better rewards but it is so bloody hard to level up wen u are only a low roller like myself. If u are into these unique loyalty play programs u are beta off playing at Vera John casino where its so easy to earn coins that u can actually use to claim freebies coz at Casino room u can't claim ur xp points for anything. They just get accumulated up until u reach the next level which I earned 1 euro for doing so 7 deposits later.