Casino Midas

Casino Midas - Delayed in receiving my winnings over two weeks

$3405.01

Dear askgamblers

My name is Jenny and obvious I am a new member whom just joining. I wanting to make complaints of not receiving my cashout on time! I received an email saying the cashout was completed from processing on 26th of Sep, 2019. Now is 12 th of October and I still not be able to receive even a cents in my bank account down in Australia by using the bank wiring transfer method. And I'm using one of the 4 giants bank which is Westpac bank in Australia. I'm quite sure all of my account No. And BSB are correct. Why it takes an awful time to withdraw my fund? Also since the time of joining. I have lost over 20,000 AUD to exchange to become a Platinum Player? Currently I feeling totally devastating. And I want my $3888.84 AUD back....

Casino Midas - Closed account

$3888.84

My account says I’m not allowed to log in. None of the agents can tell me why and non of my mails get answered. I just spoke to Marco and he just says he will have to speak to finance dept. this has been going on since May. Every time I speak to someone online they just say they don’t know why and it will be inverstigated. No one ever comes back to me. I’ve been a client for over 2 years and it’s the first time it’s ever happened.

Casino Midas - Claimed I played my withdrawal amount when I did not!

I have deposited with Casino midas on Monday 26 September via Easy Eft and redeemed a 200% bonus coupon. Upon completing the playthrough, I had a withdrawal amount. I was thrilled so I decide to do a withdrawal. When I went to the withdrawal page, I was ask to contact customer service which I did on the live chat. I was helped by Richard and advice him that I wanted to do a withdrawal. He said to me that in order to do a withdrawal I will need to email them some documents and asked for my valid identification card, recent proof of address and photocopy of credit card. I advice him that I do not have a credit card and so he said identity card, bill and statement. I emailed the documents on Tuesday and I received a reply stating that they got my documents and also gave me a Ticket Number. On Tuesday evening, I received a email from Melodie congratulating me for my winning and confirmed having received my documents but request my credit card. I replied to her stating that I did deposit via eft and not credit card. On Wednesday morning I received a email from Richard whom I initially spoke to stating that they required my credit card as it was used for one of my previous deposits. I then got onto the chat and chatted to him explaining it was not a credit card but instead a cheque card and that card is now cancelled and has been replaced by the bank. He insisted it was still required and so after our chat I had emailed him the copy of my cheque card. I referred to our conversation in the email and as per our conversation he also requested my bank statement which I had attached and sent. I then got a reply that they will get back to me as soon as possible. At around midday of Wednesday, I sent another email asking for a progress on my payment & if it had already been done. When I didn't get a response, I then went onto the chat on Wednesday and chatted to Eduardo who then asked if he could call me which he did. He confirmed that he was going to chat to the relevant department and ask them to expediate my claim. On Thursday morning I sent a email back following up on my payment. I got a reply confirming that they received my email. I then went onto the chat and chatted to Eduardo again and he now tells me it will take 4-6 days but the emails all state 1 business day. On Thursday at approximately 7pm I now receive a email stating that there were missing documents and that they now required my proof of address. I replied immediately to state that it was already sent on the 27 September. At around 10pm I get another email stating that my proof of address is still required. On Friday morning I then send a email with my proof of address again for the 3rd time also explaining how many times I had sent it and that I was expecting to have received my funds by now not to be still sending documents. When I did not get any feedback, I then contacted the live chat and chatted to Eduardo who now advices me that I had R20000.00 and now no longer have that winning. I was shocked and asked questioned. He then asked if he could call me and I agreed. After a while I get a call from Melodie who had initially congratulated me on my winning. She was extremely rude and not polite. her opening statement was "This call is going to be very brief"......no good day or how are you....nothing at all. I replied okay. She then go on to say " you had R20000 and you then played that amount". I said no I didn't. She then say " listen I don't know what your situation is like at home or if you have kids that played with your phone but that R20000 had already been played and your balance is R1.19. I tried to explain but as I was talking she say sorry if you shout I am going to end this call and as I tried to say I am not shouting but try to explain, she then just say "have a good day" and the call then ends. So my problem is that she didn't know how to be polite initially but knew how to say have a good day when ending the chat. She didn't even listen to anything I was saying. She was too quick to defend the situation and throw the blame on my kids. This is not acceptable. My kids are have their own phone and we don't touch each others phones. So the way I look at this and my experience of all the delays and continuous request of the same documents over and over again leads me to believe that this was bound to happen.....that my winning will disappear and the several requests were all delaying tactics. From other reviews this is not surprising about this casino. All I am saying is that I want my winning of R20000.00.

Casino Midas - 2045 dollars removed from my account unfairly

R20000

Due to personal issues I was not able to play for a while. Yesterday I logged in and saw my balance was 3 dollars although I remembered I had substantial money there. So I checked the cashier and found the following Manager Withdrawal Approved! -C$2,045.00 I talked to support and they said they would sort it out. Then I got the following email: I had been informed about your complain regarding your removed balance. As my colleague told you, and according to the terms and conditions, and I quote : "MIDAS operates a Dormant Account policy. Following a period of inactivity (“inactivity” being defined as no wagers being placed) of six months, your account will be considered dormant and funds remaining in your account may be removed." Your last activity on the casino was on the 14/01/2016 so more than 180 days until now. Yes, indeed I last played on January 14th. As anybody can calculate, 180 days after that day will occur on July 12th, 2016. Which I told them but got no further response. I ask to please return money to my account

Casino Midas - Verification problem

$2045

I joined the casino about 2 weeks ago and now I want to cash out after winning and they requested me to verify myself. I then suited all the documents. I got no reply or response from them so I called them and the operator could hardly understand what I was saying. She then mailed me and I replied to her w-mail once again with the documents. That was 2 days ago I again phoned them today and still they haven't received the documents all she said is mail them again how can they not receive the documents if I keep mailing them to their address????????

Casino Midas - Failed to comply with my Self Exclusion agreement

This casino was clearly made aware of my Gambling addiction and was to close all accounts and block the CC. The casino failed to close both accounts that they allowed me to play on. One in my name and one in my husbands, They have continually let me deposit and receive bonuses on both accounts, they have spoken to me thru chat while playing on both accounts always allowing me to play on both accounts. Because the account was not closed and CC not verified or deposit hold or block put on it my addiction had me gamble. They also are not following IGC guidelines in respect to Set maximum wager or loss limits Require the use of software identifying potential problem gambling by gambling patterns Provide logs of play so that players know the time spent gambling and the cost Provide information to players either by link or through a gateway regarding problem gambling and problem gambling programs Require the use of a national or international database identifying and prohibiting excluded players While it took me a long time to admit to my problem and seek help I clearly showed the signs of an addiction long before my admission and was only encouraged again and again with calls, texts and emails to play. This is unethical, as a land casino never would have allowed the way I gambled to happen. Making smaller and progressively bigger deposits over such short periods at such odd hours, clearly show someone compulsive with an addiction and the amount I have lost to the casino is a clear sign as well. I have asked the casino numerous times for the records to provide as my evidence but they have continuously refused to give it to me. Once they provide me all chat history i can prove that they allowed me to play on both accounts with out any issues. Also Deposit histories would show fully that they did not follow IGC guidlines in watching for problem gamblers and are just fueling it. I am also still receiving emails although my account is closed. know that Casino Midas takes responsible Gaming very seriously as per my research. I have lost a great deal of money to your casino, The credit back of deposits totaling $6900 and complete closure and blockage of payments and IP/email address’s is the right thing to do and will close this matter.

Casino Midas closed my account because I won too much, still owe me $4000+

$6900

l operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

Hello, I am Richard, your Casino host. Are you ready to enjoy games and try your luck today?

Richard: hi

you: hi Richard..getting 2 messages..not accepting players from my country..and invalid user name or password now,,got to log in once

Richard: after verification your account was momentarily disabled by your manager decison

you: user name and password are correct

you: ?

you: what does that mean?

Richard: you are receive an email?

Richard: to inform you

Richard: your manager felix is not here for the moment

Richard: can you come back more later?

you: closing my account because to much winnings? and my payouts??

Richard: I ask him to contact you when he'll coming

you: what about my payouts?

From Felix LTK12178050048449X‏

From Felix LTK12178050048449X

CasinoMidas.com VIP

01/10/2015

To: ***@telus.net

Hi John,

Hope you are doing well!

I have really bad news, I am sorry to present you them.

From now, our Manager decided to close your account due to too much winnings on the casino.

If you have any questions or requests please email me back.

I wish you the best John!

Felix-Manager VIP MIDAS

They owe me $4000 plus 2916 comp points to be redeemed that I earned. I am only up about $1600 at this site? Hope my payout request they said was processed on the 29th of Sept find my account. And what are they going to do about my comp points? Met all verification requirements,,even had to resend my credit card scans a second time..then I thought that was odd.

Casino Midas locked my account and holding my money without any explanation

Hello AskGamblers, 2 months ago I played at casino midas and won 7000 euro,they requested documents and i verify everything they ask me too. first payout of 2000 they pay me to my neteller,suddenly after I request the 2nd payout I was trying to log in to my account and he was locked with out any explanation,this kind of behaviour is bad and I recommended players not to play there rude behaviour.please help me to get my fair winnings. Jose

Casino Midas - Wiped out my winnings

€5000

I used to play at casino midas and had a balance of 1890. After awhile I couldn't log in because it said my country was not serviced anymore. So I requested the withdrawal from the chat. Now they say my account is dormany cause I have not played in awhile. Well, it is only dormant cause I was unable to log on to my account cause of their geo restriction.

I don't think it is fair for them to wipe 1890 of my winnings when the reason for domancy is cause they locked mine after chaning policies on my country.

$1390

Complaint Statistics

Resolved 12

Avg. Amount $ 2,390

Avg. Complaint Duration 11 days

Avg. Response Time 4 days

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Player rating

7.5/10 ● 26 reviews

Top reviews from our players

apollocanada

10 years ago

1/10

I actually won at this casino, on their slots. Moved me up to VIP status and assigned me Felix as my rep...

They closed my account because I won "Due too, and I quote.." too much winnings"... and as of yet have $4000 of my money! Plus 2916 comp points I earned.

Smijatovic

10 years ago

6/10

A lot of Real time gaming casinos don't accept players from Serbia, but this casino accept and I played here a lot and I never got any problems.

I love some RTG slots and I had problem where to play it until I found this casino. Maybe this casino is not the best and by reviews here I can see that some players are very unsatisfied with this casino but for me this is one decent casino and I love playing here.

First I was surprised with their site design. Very modern look and fine colors make playing on this casino very pleasant. Black and gold colors are dominated and that gives classy look to this site.

Their customer support is great. When I am going to play serious on some casino I love to resolve my documents before anything. So when I opened account here I asked their online customer support that verify my account. They tell me that is not necessary until withdraw but I insist and they give me email where to send my documents. I send it and my account was approved within 24 hours. I like to do that because I don't want any complications when it comes to cash out and when my account is approved I don't have troubles and nothing can't go wrong. And I must say that they are available on live chat 24/7 that is another great thing.

Beside great look and great customer support they offer nice games. Standard RTG games with a few interesting slots and standard table games which are not so good but they are playable. I love to play slots here, Nice or Naughty or Aztec Treasure and also Derby dollars is nice.

I never had any big problem with this casino.

Only thing which bothers me is slow payments. Sometimes they need 5-6 days to proceed your request for withdrawal. I must admit that in most cases I get my money earlier but sometimes they are so slow that I regret because I am playing here.

blondie

6/10

Usually I play at Real Time Gaming powered casinos using free chips or spins, but this time I wanted to try my luck with their quite new game- Wild Wizzards, so I chose to sign up at Casino Midas which is RTG powered casino. As usually at RTG casinos, I started with downloading their software.After the sign up I made a 30$ deposit and decided to not take their 100% welcome bonus, which required 25x bonus+deposit wagering. In my case it would be 1000€ and I didn't think I could pull it off there.

The deposit was fast and then I went to Wild Wizzards. I placed 0.25$ bets per spin and played 100 autospins. I have to say, I was so disappointed. My biggest win was 0.75$ even though the expanding wilds appeared almost once within 5-7 spins! I lost 17$ with it so I decided to give this game few more spins to hopefully get bonus game. And I finally got them. I got the Wizzards Tower feature with 8 free spins and it paid me 18.40$ so I was back where I started. Then I decided to switch to Pay Dirt which is a relatively new game too and I haven't tried it yet. I placed again the minimum bets of 0.25$ and even though within the first spins I couldn't get the free spins, I had a few wins of 8$ that even helped me to get my balance up a little. Then I decided to increase bets to 0.50$ and then my average winnings were 0.20$, no free spins unfortunately. I couldn't get nice winnings like before so within 30 minutes my balance was empty.

Overall I had a descent time at Casino Midas. I haven't cashout from them or talked to their support because I didn't have a need for that, however, I won't be making another deposit there because I am not sure of their trustworthy ( I read few articles when players cannot contact their support or cannot cashout). I would rate them 6/10, because the download version lagged.

katemak

8/10

Midas casino is one of the newest RTG casinos I have heard lately. I know that I visited that casino and remember that they were not offering any free bonus so that was the main reason I didn't open account there and try the new RTG casino.
I was getting emails in my mail from Midas Casino, but also I was sure that I have never played there. So today also I have received another email from them and I just wonder from where did they have my email??

I was browsing the net for a while to find out about them and the first place I visited was AskGamblers site. Oh boy, such a new casino and so many complaints from the start?? That is not good sign I guess. I searched again to find some free spins or free bonus from this site, because when I visited it really looked nice and I liked the casino. I managed to find one link with offer of 10 euros, so I went to chat support to ask them will I get those 10 free if I sign up via that link.

The chat lady told me that, that offer doesn't exist, but if I sign up today they will give me the 10 euro free chip as a good gesture. I really don't know what the complaints are about this casino, but as for the live support I have to rate them 10/10 and it’s not that they gave me the free chi, but the reason was that the lady was really nice, professional and friendly!

I sign up right away and asked again help from live chat and the same lady responds, which she credited my account right away. The wagering of the bonus was X 50, not a small one, but knowing its free its ok and the maximum cash out was 100 euros. I played for a while Count Spectacular, but the game was not in the mood to give me something bigger so I could play and wager the bonus. I played there maybe 10 minutes and lost all of it. I had nice time there but really don't know if they are safe or not to deposit there!

nikita11

8/10

Real time gaming was one of the best soft wares at one time in online gambling. but now with increasing technology and how the games have changed i do not think people would want to join a casino like Midas and in all honesty its not that this casino is not nice its just that new ones have a lot to offer and the games have changed a lot and this one is kind of old school now. It has been a couple of years when i had joined this casino site. At that time i was very happy when i had gotten a 100% match up bonus for my first deposit but i do not think they had so many offers at that time .

They have one of the prettiest casino sites i have ever seen in this industry . I had to start with roulette because i am always winning in this game but i started with 2-3$ bet per spin and every time i was losing and one time it hit my 28 and i won 40$ and was amazed. But then left this game. I shifted to black jack and i remember this was one of the first platforms where i played black jack. I would also like to thank casino Midas for teaching me card and table games. I went through the tutorial and the support also helped me a lot. I remember one of my best winnings were when i had 7,4 and j and the dealer had 2 A's and a 4. I dont hit 21 a lot of times but this one time i did and i was very happy.I was not very happy with the video poker game as i think it is just stupid and i had to play it because a friend who i had met here only told me that it is very nice on this casino.Managed to withdraw 200 from them and got it within a couple of days.

aemakgol