Due to personal issues I was not able to play for a while. Yesterday I logged in and saw my balance was 3 dollars although I remembered I had substantial money there. So I checked the cashier and found the following
Manager Withdrawal Approved! -C$2,045.00
I talked to support and they said they would sort it out. Then I got the following email:
I had been informed about your complain regarding your removed balance.
As my colleague told you, and according to the terms and conditions, and I quote : "MIDAS operates a Dormant Account policy. Following a period of inactivity (“inactivity” being defined as no wagers being placed) of six months, your account will be considered dormant and funds remaining in your account may be removed."
Your last activity on the casino was on the 14/01/2016 so more than 180 days until now.
Yes, indeed I last played on January 14th. As anybody can calculate, 180 days after that day will occur on July 12th, 2016.
Which I told them but got no further response.
I ask to please return money to my account