Casino Midas Complaints

Closed my account after I had used my but beforeI could redeem my three thousand five hundred dollars of comp points

I had an account with Casino Midas and was at VIP status and at one stage I had a large balance due to a win. Being a VIP I had a weekly cash out limit of $6,000. But after some weeks, I was only able to cash out $2000. When I contacted the casino, I was told that the system had defaulted my cash out limits to the standard as I had not made any deposits and not played enough. I had been playing the way I usually would. They told me it was a system algorithm, but they would see what they could do to help. After many weeks, they came back to me with a solution of, if I managed to play and earn 100,000 comp points a day - 700,000 in a week I would be able to withdraw more. With far too many hours playing and reducing my winnings substantially, I managed to do it once and was only able to withdraw $4,000. I contacted my VIP host again and explained how I thought it was a very unreasonable limit and that given I had managed to get to VIP status it was wrong to have this kind of limit. After more weeks went by, I received a response that they could offer that if I reached 500,000 comp points in a week, I would be able to withdraw a higher limit. I managed to do this, but at the same time used all of my winning and had a zero balance. I did have a comp points balance (which I was told not to cash in - so that they could see that I was reaching my comp points target) the comp points were the equivalent of $3,500 Australian dollars. I received an email a few hours later saying that my account had been closed and would not be reopened. They gave no reason.
I replied to the email asking when my comp points would be transferred to my bank and have heard nothing. I have also sent 2 emails to my VIP account manager asking what the reason for cancellation is and when I can expect to receive my comp points conversion into cash deposited into my account and still have heard nothing.
Can I please get some assistance with this.

Thank you in advance
Kristi .

Resolved

$3,405

Delayed in receiving my winnings over two weeks

Dear askgamblers

My name is Jenny and obvious I am a new member whom just joining. I wanting to make complaints of not receiving my cashout on time! I received an email saying the cashout was completed from processing on 26th of Sep, 2019. Now is 12 th of October and I still not be able to receive even a cents in my bank account down in Australia by using the bank wiring transfer method. And I'm using one of the 4 giants bank which is Westpac bank in Australia. I'm quite sure all of my account No. And BSB are correct. Why it takes an awful time to withdraw my fund? Also since the time of joining. I have lost over 20,000 AUD to exchange to become a Platinum Player? Currently I feeling totally devastating. And I want my $3888.84 AUD back....

Resolved

$3,889

Closed account

My account says I’m not allowed to log in. None of the agents can tell me why and non of my mails get answered. I just spoke to Marco and he just says he will have to speak to finance dept. this has been going on since May. Every time I speak to someone online they just say they don’t know why and it will be inverstigated. No one ever comes back to me. I’ve been a client for over 2 years and it’s the first time it’s ever happened.

Unresolved

Claimed I played my withdrawal amount when I did not!

I have deposited with Casino midas on Monday 26 September via Easy Eft and redeemed a 200% bonus coupon. Upon completing the playthrough, I had a withdrawal amount. I was thrilled so I decide to do a withdrawal. When I went to the withdrawal page, I was ask to contact customer service which I did on the live chat. I was helped by Richard and advice him that I wanted to do a withdrawal. He said to me that in order to do a withdrawal I will need to email them some documents and asked for my valid identification card, recent proof of address and photocopy of credit card. I advice him that I do not have a credit card and so he said identity card, bill and statement. I emailed the documents on Tuesday and I received a reply stating that they got my documents and also gave me a Ticket Number. On Tuesday evening, I received a email from Melodie congratulating me for my winning and confirmed having received my documents but request my credit card. I replied to her stating that I did deposit via eft and not credit card. On Wednesday morning I received a email from Richard whom I initially spoke to stating that they required my credit card as it was used for one of my previous deposits. I then got onto the chat and chatted to him explaining it was not a credit card but instead a cheque card and that card is now cancelled and has been replaced by the bank. He insisted it was still required and so after our chat I had emailed him the copy of my cheque card. I referred to our conversation in the email and as per our conversation he also requested my bank statement which I had attached and sent. I then got a reply that they will get back to me as soon as possible. At around midday of Wednesday, I sent another email asking for a progress on my payment & if it had already been done. When I didn't get a response, I then went onto the chat on Wednesday and chatted to Eduardo who then asked if he could call me which he did. He confirmed that he was going to chat to the relevant department and ask them to expediate my claim. On Thursday morning I sent a email back following up on my payment. I got a reply confirming that they received my email. I then went onto the chat and chatted to Eduardo again and he now tells me it will take 4-6 days but the emails all state 1 business day. On Thursday at approximately 7pm I now receive a email stating that there were missing documents and that they now required my proof of address. I replied immediately to state that it was already sent on the 27 September. At around 10pm I get another email stating that my proof of address is still required. On Friday morning I then send a email with my proof of address again for the 3rd time also explaining how many times I had sent it and that I was expecting to have received my funds by now not to be still sending documents. When I did not get any feedback, I then contacted the live chat and chatted to Eduardo who now advices me that I had R20000.00 and now no longer have that winning. I was shocked and asked questioned. He then asked if he could call me and I agreed. After a while I get a call from Melodie who had initially congratulated me on my winning. She was extremely rude and not polite. her opening statement was "This call is going to be very brief"......no good day or how are you....nothing at all. I replied okay. She then go on to say " you had R20000 and you then played that amount". I said no I didn't. She then say " listen I don't know what your situation is like at home or if you have kids that played with your phone but that R20000 had already been played and your balance is R1.19. I tried to explain but as I was talking she say sorry if you shout I am going to end this call and as I tried to say I am not shouting but try to explain, she then just say "have a good day" and the call then ends. So my problem is that she didn't know how to be polite initially but knew how to say have a good day when ending the chat. She didn't even listen to anything I was saying. She was too quick to defend the situation and throw the blame on my kids. This is not acceptable. My kids are have their own phone and we don't touch each others phones. So the way I look at this and my experience of all the delays and continuous request of the same documents over and over again leads me to believe that this was bound to happen.....that my winning will disappear and the several requests were all delaying tactics. From other reviews this is not surprising about this casino. All I am saying is that I want my winning of R20000.00.

Unresolved

R20,000

2045 dollars removed from my account unfairly

Due to personal issues I was not able to play for a while. Yesterday I logged in and saw my balance was 3 dollars although I remembered I had substantial money there. So I checked the cashier and found the following Manager Withdrawal Approved! -C$2,045.00 I talked to support and they said they would sort it out. Then I got the following email: I had been informed about your complain regarding your removed balance. As my colleague told you, and according to the terms and conditions, and I quote : "MIDAS operates a Dormant Account policy. Following a period of inactivity (“inactivity” being defined as no wagers being placed) of six months, your account will be considered dormant and funds remaining in your account may be removed." Your last activity on the casino was on the 14/01/2016 so more than 180 days until now. Yes, indeed I last played on January 14th. As anybody can calculate, 180 days after that day will occur on July 12th, 2016. Which I told them but got no further response. I ask to please return money to my account

Resolved

$2,045

Verification problem

I joined the casino about 2 weeks ago and now I want to cash out after winning and they requested me to verify myself. I then suited all the documents. I got no reply or response from them so I called them and the operator could hardly understand what I was saying. She then mailed me and I replied to her w-mail once again with the documents. That was 2 days ago I again phoned them today and still they haven't received the documents all she said is mail them again how can they not receive the documents if I keep mailing them to their address????????

Resolved

Failed to comply with my Self Exclusion agreement

This casino was clearly made aware of my Gambling addiction and was to close all accounts and block the CC. The casino failed to close both accounts that they allowed me to play on. One in my name and one in my husbands, They have continually let me deposit and receive bonuses on both accounts, they have spoken to me thru chat while playing on both accounts always allowing me to play on both accounts. Because the account was not closed and CC not verified or deposit hold or block put on it my addiction had me gamble. They also are not following IGC guidelines in respect to Set maximum wager or loss limits Require the use of software identifying potential problem gambling by gambling patterns Provide logs of play so that players know the time spent gambling and the cost Provide information to players either by link or through a gateway regarding problem gambling and problem gambling programs Require the use of a national or international database identifying and prohibiting excluded players While it took me a long time to admit to my problem and seek help I clearly showed the signs of an addiction long before my admission and was only encouraged again and again with calls, texts and emails to play. This is unethical, as a land casino never would have allowed the way I gambled to happen. Making smaller and progressively bigger deposits over such short periods at such odd hours, clearly show someone compulsive with an addiction and the amount I have lost to the casino is a clear sign as well. I have asked the casino numerous times for the records to provide as my evidence but they have continuously refused to give it to me. Once they provide me all chat history i can prove that they allowed me to play on both accounts with out any issues. Also Deposit histories would show fully that they did not follow IGC guidlines in watching for problem gamblers and are just fueling it. I am also still receiving emails although my account is closed. know that Casino Midas takes responsible Gaming very seriously as per my research. I have lost a great deal of money to your casino, The credit back of deposits totaling $6900 and complete closure and blockage of payments and IP/email address’s is the right thing to do and will close this matter.

Unresolved

$6,900

Casino Midas closed my account because I won too much, still owe me $4000+

l operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

Hello, I am Richard, your Casino host. Are you ready to enjoy games and try your luck today?

Richard: hi

you: hi Richard..getting 2 messages..not accepting players from my country..and invalid user name or password now,,got to log in once

Richard: after verification your account was momentarily disabled by your manager decison

you: user name and password are correct

you: ?

you: what does that mean?

Richard: you are receive an email?

Richard: to inform you

Richard: your manager felix is not here for the moment

Richard: can you come back more later?

you: closing my account because to much winnings? and my payouts??

Richard: I ask him to contact you when he'll coming

you: what about my payouts?

From Felix LTK12178050048449X‏

From Felix LTK12178050048449X

CasinoMidas.com VIP

01/10/2015

To: ***@telus.net

Hi John,

Hope you are doing well!

I have really bad news, I am sorry to present you them.

From now, our Manager decided to close your account due to too much winnings on the casino.

If you have any questions or requests please email me back.

I wish you the best John!

Felix-Manager VIP MIDAS

They owe me $4000 plus 2916 comp points to be redeemed that I earned. I am only up about $1600 at this site? Hope my payout request they said was processed on the 29th of Sept find my account. And what are they going to do about my comp points? Met all verification requirements,,even had to resend my credit card scans a second time..then I thought that was odd.

Resolved

Casino Midas locked my account and holding my money without any explanation

Hello AskGamblers, 2 months ago I played at casino midas and won 7000 euro,they requested documents and i verify everything they ask me too. first payout of 2000 they pay me to my neteller,suddenly after I request the 2nd payout I was trying to log in to my account and he was locked with out any explanation,this kind of behaviour is bad and I recommended players not to play there rude behaviour.please help me to get my fair winnings. Jose

Unresolved

€5,000

Wiped out my winnings

I used to play at casino midas and had a balance of 1890. After awhile I couldn't log in because it said my country was not serviced anymore. So I requested the withdrawal from the chat. Now they say my account is dormany cause I have not played in awhile. Well, it is only dormant cause I was unable to log on to my account cause of their geo restriction.

I don't think it is fair for them to wipe 1890 of my winnings when the reason for domancy is cause they locked mine after chaning policies on my country.

Resolved

$1,390

Verification taking ages

i`ve sent all the required documents on 9th of april, they told me that i need just another copy of my passport and i`ll be verified, but instead of verifying me, they told me that i need again my photo of ccard handling. and after that i`ll be verified on monday. today i contacted them and they said that i need to wait anotther 4-6 days. the most simple procedure wich takes usually abou 2-3 days in all the others casinos i`ve played making me wait for 2 weeks and who knows how long i`ll have to wait. are they just avoiding to pay me my winings?

Resolved

Closed my account and declined legitimate winnings with no reason!

I registered in Casino Midas at the beginning of January (January 9). I made first deposit and started to play European Roulette. They let me withdraw my winning money three times. But next two withdrawals (2 x 1000 eur) they didn't accept any more and at the February 21 just informed than my account has been closed. They told than my game play is against the terms and conditions of the casino... When I asked them to explain which paragraphs I have violate, support team just stopped to contact with me.

Resolved

€2,000

Unjustified confiscation of money

Hello my name is Gabriel-Alexandru Stanciu and I would like to make a complaint for casino Midas.The problem started on 04/09/2014 when I deposited using Paysafecard and claimed a bonus offer they sent me.I won 3805euro and asked to be paid in my Moneybookers account.I followed the standard verification procedure of the casino.I sent each document they asked,even notarized ones and I made a phone verification.This verification process started on 04/09/2014 until 14/10/2014 as they were asking for new documents each time.In the meantime I was contacting them on daily basis via livechat or emails and they were not giving me a specific answer regarding my account or my withdrawal. Finally my account was verified and I managed to make a withdrawal on 20/10/2014 asking for 2000euro. I received them on 05/11/2014.I asked for the rest of my withdrawal on the same day and and a month later, on 07/12/2014, i received an email saying that they confiscate my winnings because they found peer to peer transfers on my skrill account with some other players.I never had a peer to peer transfer with anybody in my skrill account and I can send you my history proving that.They also claimed that I used some kind of artificial intelligence in order to cheat, which is really funny. Here is the email they sent me. Dear Gabriel My Name is Jason, I’m contacting you from the Casino Midas Security team. Analysis of your and other accounts that were suspected of being linked by our Risk team has shown a strikingly similar pattern of gameplay exhibited by you and the other linked accounts. It is a pattern of group play that, with years of Online Casino Risk Management experience behind us, strongly suggests collusion with the intention of abusing casino Midas bonuses. Further to this, investigations have shown that your accounts are also linked through peer2peer transfers between your Skrill accounts. Casino play should be carried out by yourself, for yourself and with your own funds and these two elements clearly demonstrate collusion, breaching our Terms and Conditions. "4b) In addition to other rights available to MIDAS under this Agreement, MIDAS reserves the right, in its sole discretion, to void any winnings and forfeit any balance in your betting account, thereby terminating the Agreement and/or to suspending the provision of the Services/deactivating your account if MIDAS has the reasonable grounds to believe any of the following: (ii) We suspect fraudulent activity or cheating on your part. (viii) You are found to be cheating or attempting to cheat, or if it is determined by MIDAS that you have employed or made use of an artificial intelligence or other system designed to defeat the system, or you are found to have colluded or attempted to collude with other players/affiliates in order to defraud MIDAS." We have decided to permanently deactivate your account. Please refrain from opening further accounts as the deposits and winnings made won’t be reimbursed anymore. Kind Regards, Jason Security team Please note that in these 3 months that this situation was happening, casino Midas was not helping our communication ,avoided answering emails and livechat sessions and giving me lousy explanation regarding my account. I was really frustarted and I still am, regarding this matter , and I would like you to help me resolve this.

Unresolved

€1,805

Refusing to pay my winnings

Hello, my name is Robert Bobak. I signed up into Casino Midas on 17-06-2014. On 03-09-2014 I made a deposit of 100euro via paysafe card in order to get another 300euro bonus, from an email they send me. While I was playing Blackjack I made a big win of 8875euros. I have fulfilled the wager requirements so I decided to withdraw some of my winnings. The system didn't let me withdraw, and they asked me to send them some documents, ID, bill, holding ID. I send them all the documents and then they asked for notarized ID and bill. Meanwhile we talked to the phone with the casino to verify my account until they get the notarized. The days past and I was waiting for my account to be verified in order to withdraw some of my winnings. When I was sending emails, asking about my account, they just told me that the verification time will take about a week. The weeks past and I tried live chat to see what is going on. After hours of talking they told me that they want to make a phone verification call, again. They called me for a second time to verify my account again. They also told me that they need notarized ID, bill..!!!!! I told them via chat that I have already send the notarized docs they asked for. After I waited in live chat they told me that they need the notarized ID with the stamp on it!!!!!!! I told them that I am not allowed to tell the notary office where to put the stamp. I suppose they don't put the stamp on the ID because some letter may not be clearly visible after that. Then they asked details for the notary office in order to call them and check if the docs are original or copies...!!!!!!!!!!! I told them all the details are on the docs. I think that the numbers are the same in all languages..!!!!! I cant translate the name of the notary office, it's in Latin.!!!!!! I really didn't understand what they really want. Since then I don't know if they have checked it but they don't let me withdraw anyway. Although my account is not blocked I can play, take bonuses, but cannot withdraw any winnigs. How convenient for them.!!!! Also when i click on the CDS icon there is no option to make a dispute, no form appears, or no redirect link. Thank you very much for your time. I hope you can help.

Unresolved

€8,875

Waiting two weeks for my account to be verified

I sent my documents into casino midas for them to verify my account two weeks ago and they are still to accept them. I have been in touch and each time I get told another 48 hours, only to not a hear a thing from them until I get in touch with them again. Might I add they do not answer their emails I have had to ring them. Now they are claiming that they are closing the accounts of uk customers and have given 15 days for people to withdraw the money from the accounts. This is frustrating because I have sent all documents into them promptly only for them to take their sweet time about things and potentially con me out of money I have won fairly!!!

Resolved

Still waiting for my second payment

I had 2 transactions , each one for Euro 200 from Casino Midas to my bank respectively. December 7th and 9th December I only received one. Midas has asked me to send bank statements from my bank. I mean it's Casino Midas to document that they have inserted the money to my bank account?

Forwarded message ----------

From: < man*****@gmail.com >

Date: 2014-12-18 1:12 GMT+01:00

Subject: Re: Withdraw (LTK12178048861105X)

To: "CasinoMidas.com" < [email protected] >

I have sent a print screen from my bank to you . I believe that it is you who must prove that you have inserted the money to my bank account . When I received the documentation from you , I examine in my bank , why money is not deposited into my bank account .

2014-12-17 15:24 GMT+01:00 CasinoMidas.com < [email protected] > :

Thank you for contacting us.

We need a bank statement to prove you didnt receive the money.

As we explained before, the transaction was approved on 9/12/2014, from our side the money was sent.

We are waiting for a bank statement to start an investigation.

Please feel free to contact us if you have any additional questions.

Sincerely,

Daniella

Resolved

€200

No self exclusion allowed. No Licence held with the Gambling Commission to offer remote gaming in the UK.

Hello I have recently been playing at Casino Midas and deposited £200. I got my balance up to £650 and decided i would like to withdraw. The casino requested that i send in docs to verify my account so i sent in tje requested docs promptly. I chased this up and was told it would take 4-6 days to verify. As i am dealing with a gambling problem i requestwd self exclusion and was told it is not something that casino midas offer. So i asked for my account to be closed. I again was told this was not possible due to beimg in verification status. So, due to the gambling problem i have, i gambled the £650 down to £250. I complained and they offered me a bonus of 50% cash back on any loses for 24 hours. This came to a total of £200 -balance now £450. Due to still not being able to withdraw on the 5-6-7 business day and the fact they have now requested further id docs and back of debit card, both of which were not requested before hand, i gambled my balance up to £2075. Then on the Sunday evening, i lost it all. Then as if by magic, on the monday morning, i had an email saying the docs had now been verified. This seemed very suspicious due to it taking so long to verify. I feel they were knew about my problem gambling, as i was open and requested to be self excluded and were just waiting to verify my docs after i lost my balance. Due to this suspicion, i decided to do some research into Casino Midas emailed the gambling commission. I discovered that from the 1st November 2014, it is a legal requirement for all casinos who offer remote gaming to players within the uk should be licensed with the Commission. The friendly Manager at ths Commission informed me that Casion Midas did not hold this license!! For this reason i looked into the conditions of the licence that they should have held and it shows that all operations of remote gaming in the UK MUST offer self exclusion apon a players request. For this reason i requested a refund of £2075 to be issued. After some discussion with an agent i agreed that this was not the correct amount as it was only winnings that happened after the self exclusion was requested. So i requested a refund of £650, the account balance when i asked for self exclusion as this seemed the fair amount. After dealing with this for almost 3 weeks i was told it would be passed on to the financial department for authorisation and i would receive a reply yesterday and did not. The Gambling Commission have been informed of everything and they will be in touch regarding no licence. I don’t feel that casino midas are there to help me anymore so the reason for this complaint is to try amd get an answer from Casino Midas regarding the lack of licence and to try and get the ball moving on the refund as they are not responding to any of my emails.

Unresolved

£650

Declined my payment due to gambling problems I've never admitted

Good day, i was gambling at casino midas since last week. Made some money and lost as well. i made a withdrwal request on the 22/10/14. only today they a declining my payout on the basis that i said i have a gambling problem which i dispute. i never said such. As i gambled with them till yesterday. Please help me get my winnings from them

Unresolved

Endless checking of my account

I won 4842 euro in August. My withdraw was declined and I haven't received the money yet.

Here are the step from August.

25 August:

Dear Mr. < name removed >

My Name is Jason from the Casino Midas security team. I apologize for the delayed answer. We did receive your notarized Docs, however the quality / resolution especially from the ID copy is too bad to use. We kindly request you to you take a better Picture and resend.

Please include also the contact information of the notary office in order for us to finish the verification.

Thank you in advance.

Jason

I sent them:

Feladó: < name removed >

Címzett: CasinoMidas.com , CasinoMidas.com

Elküldve: 2014. augusztus 25. 16:31

Tárgy : Re: Your request LTK12178048425950X

Dear Jason,

I took better pictures about my ID's page.

The notary office:

< street name removed >

Phone number: < phone number removed >

Best wishes,

Attila

4 September:

Hi Attila,

We actually checking your documents, you will receive soon a mail from the finance department.

Best of games!

29 September:

jean.pierre: hi

jean.pierre: what can I do for you ?

gat765: hi

gat765: Melodie said one week ago that you send me information that week about my checking process

gat765: but I haven't got it

gat765: I can't withdraw since early August

jean.pierre: i will check your account

jean.pierre: one moment pls

gat765: she said you were waiting one answer from security department last week

gat765: I am very disappointed

jean.pierre: ok I ve checked with finance department

jean.pierre: I am really sorry about the delay '

jean.pierre: you will get an answer from Jasom probably next week

gat765: today is Monday. I should wait another two weeks?

gat765: I don't understand.

jean.pierre: maximum till end of next week yes

jean.pierre: me neither

jean.pierre: its a decision of finance department

gat765: and what to do if I will not get the email till end of next week?

info: Your chat transcript will be sent to **************@indamail.hu at the end of your chat.

jean.pierre: come see me in this case but I m sure you will get it sooner:)

gat765: please tell to Jason that please hurry up. :-)

gat765: I was patient but it's too much time

jean.pierre: i WILL

gat765: thank you very much

jean.pierre: you re welcome

gat765: bye!

jean.pierre: i hope yopu ll get your money soon

jean.pierre: bye bye :)

12 October:

Hello Attila,

I am truly sorry about this delay.

I know that Jason has a lot of requests but he is doing his best to solve this issue.

I have forwarded your email to the finance department and I am confident that you are going to get an answer very soon.

Meanwhile I asked them is there anything that I can do for speed up the process, I was told to wait and be patient.

Four months has gone and I don't have access to my winnings. Please help me.

Thanks,

Attila

Resolved

€4,842

Casino Midas refused to issue a bonus!!!

About one week ago I received an email from Casino Midas. The email said that I would get 300% bonus on my first deposit with this casino. (In the email was not mentioned that I should register or deposit through a special link). I went to their website and deposited 50 euro, which should give me a balance of 200 euro. I only received 100 euro, but thought that the remaining bonus would be deposited later or if not, I would tell the support. So I went on playing. After losing the 100 euro and still not having received the remaining 100 euro I contacted the online chat. I told them the problem, but they refused to pay the remaining bonus of 100 euro. I have contacted them several times through their support email, but they did not react on my emails. At last, yesterday I wrote to them that I would complain about the way they are handling their customers and lying to them. So I received an email today saying that they will not pay the remaining 100 euro and if I want a 300% bonus I should deposit more money. How can I deposit more money to a Casino that did not pay the first time the bonus they promised. If someone wishes to see the whole chat and email conversations I had with them I can post them.

Resolved

€100

No reply after $8000 winning?!

I believe this was casino was advertised here. I had won a significant amount and after receiving my documents, assingning me a special VIP manager and congratulating me on my winnings they "temporarily disabled" my account. They send a letter asking for explanation of similarity of game pattern between mine and "other linked accounts". I have a single account there and I am not linked in any way to other people or accounts. I sent a broad reply and since then they have not replied to 3 of my emails, though I got "tickets" which means they were delivered. Is it ok to "temporarily" disable an account with 8000 usd and ignore emails?

Unresolved

$8,000

Casino Midas Complaint Stats