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Casino Masters is a brand operated under the Genesis Affiliate program, a program that has been blacklisted due to the usage of unethical business practices in its relationship with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments and unprofessional behavior.
- Home to big providers
- Several payment methods
- Live chat is available
- Access to player-friendly mobile casino
- Holds a UKGC Licence
- Limited live chat hours
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Casino Masters Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
Casino Masters is an online casino where players can embark on a magical journey with their favourite games which range from slots to table games. The casino offers these games from many of the industry’s top names like Net Entertainment, Play’n GO, Microgaming, and Pragmatic Play. The site is available through most platforms like desktops and mobile and is available in several languages. The casino is also fully licensed and regulated by the Malta Gaming Authority and the UK Gambling Commission.
Restricted Countries and Territories
Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include the United States of America, France, Spain, Denmark, Hungary, Turkey. This list could also include more restrictions so please see ‘more casino details’ for the full list of restricted countries and territories.
Mobile Gaming
Casino Masters wants everyone to enjoy their games, wherever they are and that’s where their mobile casino comes in! Players can reach the casino through their smartphones and tablets and they won’t need an app, just a mobile browser. Tons of games can be enjoyed on the go and players can fund and withdraw in the same way.
Security and Fairness
When it comes to security players will not need to worry. The casino uses high levels of encryption and firewalls so confidential information stays that way. They also use a random number generator so that game results are fair and unbiased.
- E-Wallets 0-1 hours
- Bank Transfers 3-7 days
- Card Payments 1-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Virtual Games
Players can enjoy a wide range of video slots which includes both Megaways and Bonus Buys (available for eligible countries only). This means players have plenty of variety and each game varies in theme, feature, and paylines. Players can filter the games by their provider which makes it quicker and easier to find their favourite titles. Some of the games that can be enjoyed here include the Starburst Slot, Sweet Bonanza Slot, Wolf Gold Slot, Reactoonz Slot, and Book of Dead Slot.
Players who prefer more traditional casino games can also try their luck on some table games. These include variants of Blackjack, Roulette, Baccarat, and more. Some tables may be themed whilst others may be classic versions and rules can change from table to table too.
There are some video poker games like Joker Poker also! Players can easily navigate their way through these games to pick the ones they enjoy the most.
Live Casino
The thrill of a live casino also appeals to many players which is why the casino hosts a variety of these from the likes of Evolution Gaming. This provider streams their games in High Definition, with interactive live dealers and other players can join the same table at the same time.
Support
Anyone who needs help and assistance can contact the casino's customer support team. Players may find the quickest way to speak to someone is through their live chat facility but unfortunately, this is not open 24/7. During the times that an agent is not available to assist, players can still email the casino to get the help they need.
Complaints
Read the complaints other players have left for Casino Masters. Learn more about complaints.
Complaint Statistics
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Hi Blondie, Thank you for taking the time to review us. We are happy to see that you have had a nice experience with us 😊! Please do not hesitate to contact us should you require any assistance; we will be more than happy to help. We wish you the best of luck with your future with our casino, and we hope to see you playing with us again. Regards, Casino Masters Team
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Casino Masters is a casino I joined just about a week ago. As I usually do, I was browsing through Askgamblers and noticed their name, and it seemed quite interesting. Then I saw that they're a part of Genesis Global casinos, which I overall like, so I was interested to see what they have to offer. I believe that at this point I'm a member of almost all of the Genesis brands and I've never had any bad experiences.
I checked their website and I quite enjoyed the design. I think they're going for a Samurai theme and the overall look was good. Then I was curious to see their welcome bonus offer and was pleasantly surprised. They don't offer a welcome bonus package but instead there's a 100% match bonus and 30 free spins on Twin Spin slot for your first deposit. As a fan of Twin Spin, and the fact that the bonus had 40x wagering requirements, I decided to sign up and claim the offer.
As always, the registration was smooth and I made a deposit of 20 euro I got the bonus right away and decided to play the Rise of Olympus slot, which is one of my favorites. I was playing with minimum bets and soon enough managed to get the free spins bonus. Unfortunately, most of the spins gave me tiny wins and overall I won just a few euros. I stayed with the game for a bit longer but as no other bonus feature appeared, eventually I moved on.
Then I played Reactoonz 2 which is my current favorite game. I kept playing it for the rest of my session. I had a few Gargantoonz features, the biggest one paid 200x bet. However, eventually the game became dry and wins appeared less and less. Eventually I lost my balance. Then I went to play my free spins on the Twin Spin slot. The 30 free spins paid me 4eur which I then spent on Starburst, but had no luck and lost it very quickly.
Overall I had a good time at Casino Masters- the welcome bonus was a decent one, not the most generous one but I liked that there were 30 free spins on my favorite game. Also the lobby looked great and the game selection was very pleasing. I do think that they could improve their promotions as there's only a weekly bonus and a monthly one. But that being said, I did like them and I think I'll be coming back.