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Casino Heroes

Our Rating CasinoRank
7.5/10
CasinoRank
Player Rating 69 reviews
7.1/10
69 reviews
Complaint Response 13 complaints
2 days avg. 13 complaints

AskGamblers Quick Overview

Editor's View

Casino Heroes is a mix of a regular internet casino and a role-playing game where members join various adventures and take the loot at the end of every challenge. Although it may seem interesting on paper, the execution doesn't quite match the idea of engaging players more.

What we like
  • Great selection of games
  • Cryptos accepted
What we don’t like
  • 2.5% fee after 3rd monthly withdrawal
  • Live chat not 24/7
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Casino Heroes Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.casinoheroes.com/
Established
2014
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
Finnish, English
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino

General Information About Casino Heroes

Launched back in 2014 under the Casino Saga guise, Casino Heroes is an interactive online casino powered by dozens of software platforms and housing thousands of titles, ranging from online slots to live casino games.

With a Curacao licence behind its back, Casino Heroes serves a global audience of players, with the website available in English and Finnish.

As far as security is concerned, Casino Heroes has put SSL encryption in place, which means all traffic in and out of the casino is encrypted and no third parties can get their hands on it.

Casino Heroes also introduces its own currency, Rubies, that can be used to purchase Hero, Super Hero or Mega Hero Spins. Rubies are acquired via different promotional tools, while you can also get them as you progress through different "islands", a sort of role-playing game that makes the site unique.

Read the full casino review below to learn more about Casino Heroes.

StallCation

Complaints

Read the complaints other players have left for Casino Heroes. Learn more about complaints.

Show all complaints
Casino Heroes - Casino deleting winnings without any legit reason
Hello together,

Some days ago I started playing on Casino Heroes because I only heard a lot of positive stuff about that casino and its bonus.

I registered all normally and legally with phone number, birthday, adress, name and played with only 25€. After I had used bonus and my 25€, I decided to put in 25€ more.

Fortunately I won 88€ in a game of Honey Rush (see https://imgur.com/a/ShRb4Gb).
So I had around 115€ from which I decided to withdraw 100€ to my credit card.

Since that did not work out and my withdrawal got cancelled without a word from them, I asked the chat and they told me that they only pay out to VISA cards and not to MasterCards, I should withdraw via Trustly to my banking account - All that I did.

Around 10 hours later they wrote me an email about needing my ID, an invoice with my adress, a photocopy of my credit card and something that prooves the banking account is in fact mine. All of those documents I send them and they replied with the following mail:
https://imgur.com/a/ShRb4Gb

It literally says; "We have to inform you that we had to negate your withdrawal request, because we do not allow payments via business accounts. You can keep using your casino account with a private banking account."

Afterwards they cancelled my deposits, deleted my winnings and set my account back to zero.
https://imgur.com/a/ShRb4Gb

I just send them an email that I do not have a business account whatsoever. I am still a student and do not even have a business or even a job?!

My banking account as well as my credit card are my private card/account that I use for shopping in the shopping mall, pay my bills and use in at least 3 different online casinos (where I never had ANY problem with deposits and withdrawals at all). I even send them my monthly credit card invoice to proove that it debits every payment I make with my credit card monthly from the same banking account I tried to withdraw my winnings too.

I really dont know what else they need and I find it more than bold that they do not even begrudge someone the winnings of only 50€ with a made up excuse.

Furthermore I also checked if their Terms and conditions even mention the word business account or private account. Not in german, not in english. So its not even something I agreed to when registering! Its simply made up for the reason to not pay out winnings.

I would really ask for some help with this case. Otherwise I would advise everybody to stay away from that casino. If they do not even pay out a small amount of 50 euros, they surely wont pay out higher winnings.
staus Resolved
€100
Casino Heroes - Issue with feature glitch not investigated properly
I was on my online account on casino heros and was playing a game called blaze of ra, I was doing £1 spins and the feature landed in on the reels but did not activate which I then took a screen shot of on my mobile phone because I knew it should have, I then checked the rules of the game to see if I was wrong but I wasn’t it states if 3 or more scarabs land anywhere it triggers the feature. I contacted the casino via live chat and spoke to a lady called tiia which was very helpful and lovely towards me and I sent her over the screen shot to then she said she would get it investigated and I would hear back from them the next day. I received an email from the casino team stating they have checked the back office with the rounds I played and it matches up to theirs but with only 2 scarabs landing in place and there was nothing more they could do. I’m confused how theirs only shows 2 scarabs landing in but mine show 3 but the time and day matches up to it,I would like to know what I can do about this as I feel I’ve been cheated by the game as I have photo proof of the scarabs landing in (3) but not being activated, I’m bring this to you as I do not know what to do from here as I know if it had triggered I could have won a fair bit of money I then could have withdrawn. I have attached the photo of the screen shot and also the rules to this complaint and very much appreciate it if you could help me with this matter.
staus Resolved
Casino Heroes - Legitimate winnings of £170 removed after completing wagering requirements
I signed up for a £5 welcome gift at Casino Heroes, completed the wagering of 40x and was left with a real money balance of around £87. The bonus terms state the maximum withdrawal from the welcome gift is £100 which i was well within at the time. I continued to wager with this real money until i reached a balance of zero. I was awarded some free spins which i then used to grow my balance to £270 and completed the wagering requirement of 40x which was roughly £1400. I then attempted to withdraw my winnings only to have £170 confiscated as they believed they were gained with bonus funds. I queried this with the casino as the free spin terms make no mention on a maximum withdrawal applying to free spins (https://www.casinoheroes.com/uk/bonus-terms). They stated as i had used the welcome bonus which had been converted to real money after wagering they still consider it bonus money. I find this very unclear as my play history suggests i was making these stakes with a real money balance and as i had completed wagering any restrictions would have been removed. I pointed out if i had withdrawn the same funds and re deposited them then continued to play the winnings would have been fine in this case. From my perspective it seems they are trying to enforce 2 seperate terms and conditions relating to different types of bonus to get out of paying my winnings. I feel i have complied with every one of their terms and conditions only for them to try to renege on their own terms which state after wagering it becomes real money that can be withdrawn. Upon checking my play history i see i am missing a lot of wins, specifically anything that was played with real money and resulted in a win. I find this kind of accounting very disturbing as it seems they can remove what they like from the play history with impunity. I would also imagine full and accurate accounting would be a condition on being granted a licence to operate in the UK and strongly suspect them of committing fraud by false accounting.
staus Unresolved
£170

Complaint Statistics

Resolved 8
Avg. Amount $ 1,179
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

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Player rating
7.1/10 69 reviews

Top reviews from our players

Inactive user
1/10

Nice selection of games. Fun bonus games. Nice selection of deposit methods. Did not manage to try out withdrawals again.

Rude customer support. Self exclusion not working as they allow you to open multiple accounts with same contact information.

Inactive user
9/10

Casino has very nice design now called 3.0 Big amount of quality slots and good deposit options. But one of most important thing in online gambling - withdrawals are really fast here. I got account from long time and withdrawals always processed in 2-3h by skrill. That thing make this casino above most of casinos today.

Previous design has some lagging specially when u reach boss but you still play on slot. But now is 3.0 version and didnt see that problem.

Thanks Kazimek! We are happy that you like our new improved and updated version of CasinoHeroes.

user avatar

Casino Heroes formerly known as casino saga is another casino with many providers. You will find Netent, MG, PlaynGo, Playson and many more providers on this site. It has some adventure type of style while playing similar like your casino room and Casumo.

When you play slots, you advance in the journey, unlock new towns, and fight bosses to take over the town/city. You then unlock rewards like rubies, free spins, super/mega spins as well as free cash up to 1000 euro. All freebies that you unlock comes with a standard wagering of x40.

Casino heroes just released their latest version 3.0, which looks very smooth and slick. I love it much better than the previous version, looks more realistic and obviously graphics wise very cool. I have not yet played much lately since the new version, but hopefully make a deposit soon.

I signed up a very long time ago and claim their welcome offer. I think the up to 300 free spins offer was available to me. I think I deposited 20 euro and received like 50 or 60 free spins. I have made several deposits at this site, but never claimed any bonus after the welcome offer. They offer from time to time free spins for depositors whenever new games are released or certain public holiday's worldwide etc. One thing is like is that your deposited funds are not tied to bonus money. So if you win big with your deposited funds, you can cancel bonus withdraw your real cash.

Support is great and very efficient. They answer all my questions and respond in a timely manner. Withdrawals at this casinos takes about 6 hours max, I receive my money normally within 3 hours or less 90% of the time. Great game selection, great support and fast withdrawals is everything I need from this casino and I guess I can talk on behalf of others as well.

Sometimes the site/games lag when you play and the progress bar collects those gold coins to move in the journey. Hope this is fixed in the new 3.0 version.

Good game selection, funny extras.

UNPLAYABLE SERVERS!
So insanely laggy. Near impossible to play and definitely not enjoyable. Even with 3 different casinos open playing the same game everything runs smooth except casinohero. Got kicked out last night for maintenance lmao.

When I joined the casino heroes they were the casino saga. I signed up because they offered 25 free spins on the king of slot video slot and this time it was only avaiable at their casino.

The registration was easy and fast, after I completed it the 25 free spins was on my tresure chest. The claiming was easy too, I clicked it and the slot started with the free rounds. The game was basicaly the same like the jack hammer with different symbols. I really enjoyed it but after I complete the free rounds I had about 3 euro and lost it very soon. I was in a gambling mood so decided to make a minimal deposit and try my luck in real action. I contacted the support to verify my account because I like to complete it before I lucky and can withdraw. I sent my Id my ub and a skrill prcsr. They approved it in the same day.

I deposited a tenner with my skrill and didn’t calimed any bonus because I like to play without wagering requirements.
I played with the king of slotagain but this time I played with 50 cent bets. When I almost lost my deposit I get ten free spins. I expected much more money from the free rounds but I only get 2 and half euro. That session was unlucky but a few days and deposit later I could withdraw 150 euro so my losses was covered. I didn’t played at their casino for a while when I saw they changed their name to casino heroes. I get some free spins but I wasn’t lucky again.

But now a few weeks ago I get ten free spins on twin spin. I get about 2 euro from the bonus spins. I changed the slot to the victorious and after a half hour of play I ended up with 200 euro profit. I placed a withdraw at the morning and they processed it within 5 hours.

Hi Financ, Happy to hear that you like our casino and that you were lucky lately! :) Make sure to check out the new updated CasinoHeroes that is planned to be launched in mid-September. Loads of new features and an even improved gaming experience especially on mobile to be expected. Best regards, The CasinoHeroes Team

user avatar

They do offer more than Netent, Microgaming but alot to wish for.

They used to be much more generous with campaigns, now all they do is collecting deposits and the 40x wager on freespins you either buy or exchange for rubys are just too much.

I'm barely depositing here anymore from being very active.

Really the best OnlineCasino that I played so far and the only who had so quickly withdraw that some times is almost instantly.

It has a various amount of games that don't let you bored not even a moment.
The support is also very satisfying and with a quick response.

A lot of bonuses and even better when you are a VIP player (some bonuses are free).

Very satisfying for me, personally ;))

I am or I was a Vip Player until July when they changed the VipTeam so it seems they change something cause I'm no longer included, fact that I don't understand because I play the same like before. This is the only dislike about this OnlineCasino. :D

Well this casino left me amazed! First of all I like the modern layout. Very easy to navigate. I like their range of games, and I like their "bonus' system in the form of fights with which you can win nice prizes like superspins of 4 euro's each.

Their customer service staff is very friendly and a chat is quick and professional, and super friendly. But what is the best is their withdrawal procedure. The funds stay pending for only a couple of hours and are sent to your account the same day! Yes, the same day!

Nothing. This one is a keeper. I am continuing to play here. I have closed my accounts with casino's that keep the funds pending for days as I believe they do not know what their customers want and try to make them reverse (and lose). This casino knows how to keep customers.

Hi MEREL25 and thank you for your comments. Happy to see that you enjoy playing with us. We are also happy to inform you that we aim to get even better with a new very exciting update of CasinoHeroes that is planned to be launched during next month. So more fun coming soon! :)

user avatar

I like the layout & the wide variety of slots available. However what stands out the most is the Excellent VIP Customer Service provided by Gianluca Pala. He understands what players want and always finds a quick solution to any issues that arise. Definitely what has kept me coming back.

A change in the 'Boss Fights' that occurs at the end of each challenge. Whereas before you had a fair chance of succeeding, the new fight is unbalanced with far to many negatives (causing quick defeat for us Heroes). You are then taken back a fair way & need to play a lot more to get another go. This has happened easily 5 times in a row. This doesn't exactly make me want to deposit or play on to reach the Boss Fight. Previously this was something I aimed for.

Thanks for your great feedback and glad that you are treated well! With regards to the Boss Fights, we have done a recent change so that if you loose, you are now not sent back on the path as far as before, it is actually halfed. This will make it easier to get back into the game. In general the boss fights do get harder in the end of an island/world (and gives higher rewards) but loosing 5 times in a row is quite unlucky! The average win rate in the later regions are at about 30%. You will certainly enjoy Casino Heroes 3 that is launched in September where you will have the opportunity to play in the different 3 islands as you wish. This release will also include some changes in the Boss Fights to make them more visually appealing as well as introducing a new feature in the boss fight itself. Many other improvements are included in the release such as improved speed and improved usability especially on mobile! Regards Casino Heroes

user avatar

I really appreciate this fun system, it's like a game, a real adventure to complete (which is never ended by the way.. obviously like candy crush but in more expensive). Large game selection though, really super nice customer service, they answer quick. Again most of all this is about the whole architecture of the website, the design, the way to get your loyalty point (Rubis system) and free spins as well. Finally something fresh and new !!

The website is nice but they really need to improve the speed. I mean everything is beautiful but they need to double check the size of the pictures, background etc.. I don't have a super fast internet plan and sometimes I really feel like I'm struggling.

Not that much bonus on deposit, that's an issue also but hey you can't get everything. I still enjoy this casino.
No winnings so far.

Happy to see that you are enjoying our casino :) We have been working on a new very exciting update to CasinoHeroes the last 6 months. This is the biggest update since the launch in 2014. More info to follow soon... :)

user avatar

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