AskGamblers Quick Overview
Editor's View
Casino Heroes is a mix of a regular internet casino and a role-playing game where members join various adventures and take the loot at the end of every challenge. Although it may seem interesting on paper, the execution doesn't quite match the idea of engaging players more.
- Great selection of games
- Cryptos accepted
- 2.5% fee after 3rd monthly withdrawal
- Live chat not 24/7
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Casino Heroes Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Casino Heroes
Launched back in 2014 under the Casino Saga guise, Casino Heroes is an interactive online casino powered by dozens of software platforms and housing thousands of titles, ranging from online slots to live casino games.
With a Curacao licence behind its back, Casino Heroes serves a global audience of players, with the website available in English and Finnish.
As far as security is concerned, Casino Heroes has put SSL encryption in place, which means all traffic in and out of the casino is encrypted and no third parties can get their hands on it.
Casino Heroes also introduces its own currency, Rubies, that can be used to purchase Hero, Super Hero or Mega Hero Spins. Rubies are acquired via different promotional tools, while you can also get them as you progress through different "islands", a sort of role-playing game that makes the site unique.
Read the full casino review below to learn more about Casino Heroes.
- E-Wallets 0-24 hours
- Bank Transfers 48-72 hours
- Card Payments 3-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at Casino Heroes
When it comes to payments, Casino Heroes keeps it short and sweet: bank wire transfer, as well as MasterCard and Visa, are on the roster, in addition to several casino payment solutions that facilitate transactions from bank accounts (Volt, Brite, Interac). Trustly is the only e-wallet, while Bitcoin, Ethereum, Ripple, and Litecoin cater to devotees of crypto casinos.
While deposit limits are not stated, Casino Heroes withdrawal limits are: there is a threshold of €15,000 per month; any amount exceeding this threshold will be cashed out in instalments.
What's also worth mentioning are withdrawal fees. Although the casino doesn't charge anything extra for the first three withdrawals in a 30-day period, your fourth (and every subsequent) cashout request will be charged 2.5% of the requested withdrawal amount.
Games at Casino Heroes
Choosing casino games at Casino Heroes is easy thanks to a straightforward interface, which is suitable for both beginners and more advanced players, with a range of filtering options such as New, Slots, Live Casino, Jackpot Games, Roulette, Blackjack, Table Games, and Scratch Cards. Video poker titles, although not separately categorised, are available too; you can find the classics like Jacks or Better, Joker Poker, Jackpot Poker, Double Stud, and more.
Video slots include renditions from a series of software providers, big and small, letting your imagination and cursor run wild with classics and the latest releases, all running smoothly on desktop and mobile devices.
Casino Heroes also offers diverse table games, which means there is something for everyone here. Games include the likes of Caribbean Stud, Craps, and Casino Hold 'em, not forgetting endless variants of Roulette and Blackjack.
Finally, the live casino section is powered by Live88 and Pragmatic Play, live-streaming tables to suit any player's budget, from Party tables to Platinum VIP tables across Roulette, Blackjack, Casino Hold 'em, and Baccarat.
Additionally, all members of Casino Heroes are invited to participate in island adventures, where they progress through levels and fight final bosses, bringing them more loot, like Free Spins or the casino's own currency, Rubies.
Casino Heroes' Commitment to Responsible Gambling
A reasonably comprehensive responsible gaming FAQ is available alongside a series of tools offered by Casino Heroes.
If you feel like you should limit your time spent playing at online casinos, you can try the following tools at Casino Heroes: deposit limit, wager limit, loss limit, self-exclusion, and time-off tool, or take a reality check test.
Customer Support at Casino Heroes
Live chat support at Casino Heroes is available for registered members; however, it is open from Monday to Sunday between 09:00 and 00:00 CET. It's a surprise that the casino hasn't introduced non-stop support in over a decade since its launch.
Additionally, players can head to the surprisingly comprehensive FAQ, where they will find answers to the most common questions regarding gameplay and the casino.
Complaints
Read the complaints other players have left for Casino Heroes. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Thank you for your review about our Casino. We are happy to hear you like our Boss Battles that provide that extra excitement for the casino experience. If you have any questions or queries regarding our rules, just reach out to us either via live chat or email and we will happily answer any questions you might have. Casino Hero Team
So far one of best casinos I played. Large variety of gaming providers, no lags in games, fast withdrawals, many offers to loyal players, friendly supportive chat,nice layout.i think trustable place to have fun.10 points definitely .
Chat could be available 24h and even more gaming providers would be great.
Not a great deal to be honest, I suppose they have an ample selection of games
Some of the game rules are extremely poorly explained and triggering some of the bonus games seem to be worse here than anywhere else I have gambled.
I put £400 into one machine and never triggered it once. The chat staff are under trained and fail to pass on complaints when you make them. The managers claim human error on thier part is no big deal when you call them out on on thier chat staff incompetence. The bonus points system known as rubies are pityful at best.
Withdraw times are far too slow
Customer service staff are generally unhelpful and can be quite rude.
It's an all round poor play to play online casino games.
You have been warned
They are a class act with quick customer service, quick cashout times and quick games. Mobile site is very well done and easy to navigate and they have all the games that you would expect. (-) Nothing really bad to say apart from the live chat is not always there. Emails are answered quickly though
Great Casino! KYC within a couple of hours and fast withdrawals. Live Chat was very helpful. I've had a lot of fun =)
Casino Heroes is a wonderful online casino site. I have been playing since a few months and I liked the variation of games that they provide. The bonus games are fun. The deposit methods are great. I see my luck growing on here. I like playing games from Netent and I can find them here which make me happier.
It would be good to improve the customer service. Else Good job.
Nice selection of games. That I play is here deposit and won live chat was helpful and clear my ID was sent and within 2 hours i got a email back saying all good for the withdraw now that's fast support will deposit again :)
Nothing I can not fault no crashing on my mobile withdraw was in my account less than 24 from withdraw ace support and live chat keep up the good work :)
Nothing really was poor straight from the off poor customer service login that does wot it wants they are not happy to help at all if you have any problems make sure its an easy problem for them to sort because these people are clueless!!! BEWARE
Really poor customer service could login on my phone but soon as I tried to login on my computer or tablet my username or password was apprantly my wrong customer service did not have a clue some more training maybe!!!!!!! Stay well clear deposit at your own risk you have been warned!!!!
A great casino. Took up the 200% deposit bonus offer and got lucky. Turned my £25 into £775!!! Played through wagering and just requested a withdrawal. All good so far 😄
Not so much dislike but some of the Microgaming slots are a little laggy.
Variety of games, plenty there.
Won £393. Withdrew on my visa(sat morning). Sunday (more or.less exactly one day later), it was in my bank account.
Cant fault it.
I have mainly negative views of online casinos due to problems with id verification and reluctance on payouts. This is more like it
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You find all the best games, and there is little extra you can fight with the bos and you get all-gain prices. Last time when I withdraw my winnings they were on my bank account during the same day.
They changed the rules. If I do not mistake, then you have to make at least 1 deposit in half a year otherwise the account will be closed.