Casino Cruise - Terrible CS & Withdrawal outstanding for over 1 month on fully verified account

This complaint has been reopened as per Casino Cruise request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Good morning EDWYER,

thank you for your patience.

Kindly note that we provided all the evidence to AskGamblers.

After reviewing once again your case we confirm that as per our bonus T&C 'Deposits made via Skrill or Neteller are not eligible for the first four (4) New Player Welcome Bonuses.' Please bear in mind that the T&C have to be accepted by all our customers upon registration and it's your responsibility to go through and read them.

For this reason, your winnings were voided.

Regards,
Casino Cruise Team

You already paid half of my winnings ignoring your own terms, you were happy to accept payments from skrill, and apply said bonus. Only when you actually have someone survive your hideous amounts of wagering do you flag this as a problem. It's a disgraceful way to treat paying consumers. I hope IBAS find you guilty for negligence and attempting to delay winnings over excessive delays regarding identification

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Casino Cruise management in regards of this complaint to confirm and justify the casino actions. The player received some amount even though s/he was not eligible for.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.