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Casino Cruise - Havent received my withdrawal after more then 5 days

RESOLVED

Complaint Info

Disputed casino

Casino Cruise

Amount

€ 329.21

Posted on November 29, 2019

Hello, i make withdrawal (329.61 eur) from casino cruise. they send me email my withdrawal is accepted and they payed it my bank 20.11.2019, and saying it takes 3-5 working days, now it¨'s been 7 days and the withdrawal is not my bank account, i call my bank and they dont see coming payment from casino cruise. I send they emails and talk many times in chat and payment team say withdrawal payed succesful 20.11.2019 but where is money then? i attach some files where u can see, please help me :(

Posted on November 30, 2019

proof the payment is not come my bank account

Posted on December 2, 2019

Hi KINGPIN11,

We are sorry to see what happened.

Please note that we forwarded all the evidence found to Ask Gamblers.

You will be updated regarding this matter as soon as possible.

Regards,
Casino Cruise Team.

Posted on December 2, 2019

i visited my bank today and they dont find any information on you casino payment, it is possible send money back to my casino cruise account and make withdrawal via trustly

Posted on December 2, 2019

now the money seeing my bank, thank you

AskGamblers
Posted on December 2, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.