Casimba Casino

I have just recently won £29000 and made a withdrawal request. It will be my first withdrawal request and I made it on the 7/01/25. After reading a lot of reviews where people just didn’t receive their funds. I’m now starting to get a little worried. 29k is a lot of money to me!. I’ve tried to upload documents to speed things a long but when I go to do it, it says your account is already verified. My question is has anyone else won big on this site and actually received the payment?

I highly recommend Casimba Casino! The site has a professional and polished look, and it offers a fantastic selection of games that I absolutely love. Their 24/7 live chat support is a huge plus, providing instant and helpful responses whenever I need assistance. I’m also impressed by the variety of deposit and withdrawal options, making transactions smooth and hassle-free. On top of that, the verification process is straightforward and efficient, which is something I truly appreciate. If you’re looking for a reliable platform to enjoy, I wholeheartedly recommend Casimba Casino!

My experience with Casimba casino has been quite positive overall. The game selection is impressive, featuring hundreds of slots, multiple blackjack variations, and some newer games that I haven’t seen elsewhere. I’m particularly a fan of the live casino options, with a great variety of tables hosted by real dealers. The site is mostly easy to navigate, although I did experience a few slowdowns during peak hours. Cashing out was fairly smooth, but it did take a few days for my winnings to appear in my account.

I’ve been consistently impressed with this online casino. It’s clear they’ve put a lot of thought into their game offerings, as there’s a broad selection of slots, table games, and live dealer options. The customer service team is always available and very helpful whenever I have a question. I also love the fact that they offer secure payment methods, and deposits are always processed without issues.

While it’s generally good, there are occasional slowdowns when the casino is busy. Optimizing the app for these situations would improve the experience.

Casimba Casino offers a fantastic gaming experience with a wide variety of games to choose from. The site is user-friendly, making it easy to find and play your favorite games. The customer support team is always there to assist, providing great service. While I don’t win every time, I enjoy the thrill and excitement of playing. Overall, Casimba Casino is a solid choice for anyone looking for fun and entertainment.

I’ve had a mix of experiences with this online casino. The gaming selection is impressive, with hundreds of slots, several variations of blackjack, and even a few newer games I hadn’t seen elsewhere. I’m particularly a fan of the live casino games, which have a great selection of tables with real dealers. The site is generally easy to use, but I did experience a couple of frustrating slowdowns during peak hours. When it comes to cashing out, the process was relatively smooth, but it did take a few days for my winnings to appear in my account.

While the overall experience is positive, the casino could improve on their processing times for withdrawals. Additionally, I wish they would offer more ongoing promotions for regular players, as the ones I’ve encountered feel a little too focused on newcomers.

Not long ago, I registered at Casimba, made a deposit, and played for a day. By the way, I didn't win anything – just lost a bit, but that's not the point of the story. A few days later, I received an email from the casino stating that I needed to go through verification. Well, I uploaded all the necessary documents that same day, but the very next day, I received another email with a request to verify my account. Are you kidding me?!

Of course, I immediately wrote to support and got the brilliant response: ""send the documents for verification."" What nonsense? Did you not process the information the first time? Guys, either your internal processes are terribly flawed, or your moderation team's competence leaves much to be desired. This absurdity continued for about two weeks: I tried to prove that I had already sent my personal data for verification, while the moderation team insisted they hadn't seen anything and that I needed to send the documents again, despite confirming in one of their emails that they had received the information from me!

Is it even necessary to say that reputable casinos don't treat their players this way?

But that's not the main issue! I still had about 7000 EUR in my account from my previous deposits. Once again: I ended up losing, didn't get a cent from the casino! Everything in my account was my own money!

But due to the verification issues, obviously created by the casino itself, my account was blocked – along with it, I lost my money! My own deposit was brazenly taken from me!

My money is still with them, and my account remains blocked. They don't even respond to my messages or explain the reason for the block! I, of course, hope for a positive outcome and that MY money from MY deposit will be returned to ME, but considering the quality of their customer service, it seems that getting my money back won't be that easy.

In short, I don't recommend anyone to play at Casimba; anyone could end up in my situation at any moment, and the thought of what might happen during the withdrawal stage is terrifying.

Still waiting on withdrawal after being advised I'd have it 4 days ago, they have all my documents and info, just stopped replying to my emails. Would recommend staying away from all white hat affiliated sites.

I have won 5400 euros, send my documents and my request to withdraw my money. KYC took 5 days!! And now customer service passes the quid with the other departments. I always have to explain my situation.
I had at least 4 people trying to "resolve my situation", I feel they just do it in purpose in order to me to play this balance and not withdraw it

Really great sit,e not sure why so many bad reviews. I've won a fair bit on here most recently j700 yesterday and today it's in my bank. Super fast and easy chat online.

Recommend this casino, the site looks professional, there are lots of cool games that I love, the chat is available 24/7 and the answers are instant! There are also a lot of deposit and withdrawal options! If you want to spend money on a casino, I recommend these with all my heart!

- Wide selection of games, a variety of many slots, table games, dice, poker, black-jack, baccarat, roulette, european roulette and many more games
- Quick Deposits

- Currently not processing withdrawals due to a "technical error"
- Very Long Withdrawal periods even without "technicals errors"
- No help from support
- No 24 hour withdrawal period as advertised
- Slow response time
- Overall not great

I am a gambler and have account with many casinos, but I never seen such a bad casinos!
1. A casino need to expect negative reviews and players to lose money and I understand that but this is really scamming people
2. Many times I was pulled out from the games due to error
3. On a desktop it is quite slow
4. Lost 7k without having a good bonus on many games and it is so hard to get even a bonus!
5. Stay away!!! This days are loads of casinos to choose and there are some good ones! Stay away of casimba casino! Save your money

Fairly good bonuses, had a couple of winnings but not lately. Hope to get some big wins soon! Customer service is helpful and supportive too. Overall, a good site to play at.

Nice site with a lot of games: slots as well live games. Good
Layout. Games loading fast. I played at at least 20 different sites. Read below as this

Withdraw is pending for 60 hours accounting. This was not my first withdraw. I get no reasons and there is no communication on the reason. Contacted live support 3 times today. No reaction on emails. This is a worrying situation for me, current players and future players. Concerning!

Good range of games, quick and easy to sign up to and customer service responds quickly and is 24hours. Good range of payment options . That's about it

Withdrawal times.... first withdrawal time is 96 hours (4 days)... during which time your withdrawal reamins reversible. I can not see why a first withdrawal would take 4 days to process . Apparently its 48 hours standard processing time and an additional 48 hours for further checks. i'm currently only 24hours into my 4 day wait. I Really hope at the end of the 4 days they dont ask for more ID which will inevitably just prolong it further. I've joined many casinos and have never had to wait so long .

Casimba Casino

5 years ago

Hi GARYPH1977,
Thanks for your review.

We are happy to read that you are happy with all our services and our wide range of games!

Regarding your comments about your withdrawal, we have checked with our finance team and we can confirm that your withdrawal was requested on the 23rd of February and released on the 24th.

We normally advise that the withdrawal can take up to 48hours due to our team ensuring that everything is ok, but in this case, your withdrawal was released in less than 24 hours!

You are welcome to get in touch with us via our live chat.

We hope this helps.

Kind regards,
The Casimba Team

Been a member of Casimba for a while now. I didn't think much of it at first but after several positive experiences, it is slowly becoming one of my favourite Casinos. A good selection of games and a fast withdrawal process are always a must for me but what sets them apart is the consistent deposit-bonuses provided.

Casimba Casino

5 years ago

Hi Skillianz,
Thanks for your review, we really appreciate our customer’s feedback.

We are happy to read that you are enjoying our site, our big selection of games and our bonuses.
Keep an eye on our “New Games” tab in our home page… We are constantly adding new games and we can proudly say that this week we are realising new slots from IGT! 😊

Have a good week.

Best,
The Casimba Team

Good selection of games, quite high bonus amount and many deposit options. Registration process is more streamlined than when I started playing here a few years ago so they're improving the site it seems constantly. No issues with withdrawals and deposits thus far and the customer service has been very helpful (big thumbs up for Sara).

Could improve and add Green Tube / Novomatic I miss that game supplier but I haven't seen them on any other site either.
Other than that I have nothing else to add :)

Casimba Casino

5 years ago

Hi Reviewmaster,
Thanks for your review.

We are glad to read that you are happy with our big selection of games and deposit options.

Regarding your suggestion of adding Green Tube / Novomatic… Thanks!
This has been noted and sent to our Game department.

If you have any other recommendation, just email our support team…
We love getting your feedback in order to improve.

Have a good week.

Kind regards,
The Casimba Team.

Great selection of slots form a wide range of providers. Website is modern and looks good on mobile devices with decent load times throughout. Live chat is very fast with minimal queues.

Manipulate bonuses so freespins are merged with deposit bonus so your wins are capped at 50 rather than keeping the two seperate. Live chat is very quick however not helpful. Long turnaround times quoted to invested withdrawal being declined. Was quoted 28 days.

Casimba Casino

5 years ago

Hi NUTTREE666,
Thanks for your review, we are happy to read that you are satisfied with our
wide range of games, our website and our support team.

Please get in touch with our 24/7 support team to discuss our wagering
policies, and to resolve the issue with your withdrawal.

Kind regards,
The Casimba Team

Deposited over 15k in one week, take more than 2 weeks to verify my account and still nothing, horrible customers service, my account manager wouldn't even phone when I asked for a call, don’t think these guys are legit. So I just delete the account. Don’t waste time or your money way better casinos out there.

Casimba Casino

5 years ago

Hello,

We're sorry to hear about your bad experience.

Unfortunately, we're unable to investigate your issue as you have closed your account.

Kind regards,

The Casimba Team

Easy to deposit not for withdraw
Waiting my money almost 2 weeks
So much problems to get your money back
Very bad experience with this site dont try to play

Casimba Casino

5 years ago

Hi Boris,
Thanks for your review.

We are sorry to read that your withdrawal is taking longer than expected. Please have in mind that withdrawals can take up to 10 working days to get to your bank.

From our side, we cannot access customers accounts, but we have contacted our support team and they have told us that the best way to help you would be if you got in touch with them via email and in the subject line add “For the attention of Chloe”.

We hope this helps.

Kind regards,

The Casimba Team

They have decent variety of slots. They have play n go games which is nice. I also would like to mention that their responsible gambling settings are also good.

Their payments are too slow! If you win some your withdrawal is in pending mode for 48 hours and during that time you can cancel your payment. Best casinos will process withdrawal average 2min to 8 hours. I have had two difficult withdraws from this site and both occasions I had to wait around two weeks to receive my moneys. I have huge experience from different casino sites and I can assure other players that this site it is not the best in business. If you still want to play there, do not expect to receive your moneys anytime soon if you win.

Casimba Casino

5 years ago

Hi Badluck
Thanks for your review.

Regarding your withdrawals, we are sorry to hear it took longer than you expected, we aim to process our withdrawals within 48 hours.

If you have any further queries, please contact our 24/7 support team.

Kind regards,

The Casimba Team

I had 2 withdraw from this casino and I really believe in them.. I withdraw 2500£ and another 15.000£ in the same day, they verified my account very fast, very fast answer at my problems.. they are amazing!!

Nothing.. I was scared when I read all that problems about them but.. not I am chill.. I believe in them.👍
I will play on this casino, because they are trust for me

Casimba Casino

5 years ago

Hello GCRobert,

Thank you for your review. We’re extremely happy to read that you’re enjoying Casimba! We’re always working hard to provide the best possible customer experience for our players.

Both our financial and customer service departments will be happy to read your comments.

Thanks again,

The Casimba Social Team

A friend just recommended this place after saying she’d had a monster win with her welcome bonus so I figured it was time for me to give it a shot as well. I was surprised to learn it is part of the same group as GDay and Spin Station as those guys are forever sending me promotional e-mails week in, week out, and I would have expected them to point me in the direction of their sister casino. Maybe they didn’t want me to get a slice of their monster bonus 😉

I do feel it only fair to praise the support staff at Casimba, and their withdrawal process, because whilst it definitely could have been a little bit faster and smoother when I made my first request, the staff were apologetic for my troubles and delays waiting to speak with them and did put my at ease that the delays were just standard procedure and I did receive updates and my payment pretty much bang on the schedule they told me without issue.

I really appreciate the fact they have a proper full selection of video poker and blackjack games at this casino. I much prefer Microgamings versions of these games over pretty much any other provider, and they are getting harder and harder to find these days. Perhaps this is because Microgamings slots are definitely going downhill so the casinos assume players won’t be bothered about their other games either, but I’ve simply been way luckier on the Premier Blackjack and Double Double Bonus Poker games available here than I have on any other variants by other providers.

As others have said verification was a little bit nerve-racking here, I found my account locked after requesting my first withdrawal and then it took a little while to actually speak to someone – I guess the live chat were particularly busy that day – and then actually getting my documents looked at and checked also took longer than at many other casinos I have played at recently. Once it was all sorted, as usual I have had no issues, but when you have a large outstanding withdrawal it can be a little bit distressing being put through this stuff.

Casimba Casino

5 years ago

Hi again Catapultaudio,

We love getting your feedback!

Thanks again for praising our support team, they will be very happy to read your kind words.

Regarding your verification process, we are sorry to hear it took longer than you expected, we aim to carry out these checks as quickly as possible.

If you have any further queries, please contact our 24/7 support team.

Have a good day,

The Casimba Social Team

Really good customer service.
Fast withdrawals
Great game selection and software.
Works well on mobile device.
Nothing particularly concerning about these guys.

I didnt have anything in particular i disliked here.
Support could have been a little more responsive but they did exactly what they promised to do. Will come back.

Casimba Casino

5 years ago

Hello Michael,

Thank you for this amazing review! It's great to read that you are having a great experience with us, and that you’re happy with our customer service team.

We have more new games coming out this month! You can find our latest releases on our “new games” tab.

Have a great week!

Kind regards,

The Casimba Social Team