Casimba Casino

I have just recently won £29000 and made a withdrawal request. It will be my first withdrawal request and I made it on the 7/01/25. After reading a lot of reviews where people just didn’t receive their funds. I’m now starting to get a little worried. 29k is a lot of money to me!. I’ve tried to upload documents to speed things a long but when I go to do it, it says your account is already verified. My question is has anyone else won big on this site and actually received the payment?

I highly recommend Casimba Casino! The site has a professional and polished look, and it offers a fantastic selection of games that I absolutely love. Their 24/7 live chat support is a huge plus, providing instant and helpful responses whenever I need assistance. I’m also impressed by the variety of deposit and withdrawal options, making transactions smooth and hassle-free. On top of that, the verification process is straightforward and efficient, which is something I truly appreciate. If you’re looking for a reliable platform to enjoy, I wholeheartedly recommend Casimba Casino!

My experience with Casimba casino has been quite positive overall. The game selection is impressive, featuring hundreds of slots, multiple blackjack variations, and some newer games that I haven’t seen elsewhere. I’m particularly a fan of the live casino options, with a great variety of tables hosted by real dealers. The site is mostly easy to navigate, although I did experience a few slowdowns during peak hours. Cashing out was fairly smooth, but it did take a few days for my winnings to appear in my account.

I’ve been consistently impressed with this online casino. It’s clear they’ve put a lot of thought into their game offerings, as there’s a broad selection of slots, table games, and live dealer options. The customer service team is always available and very helpful whenever I have a question. I also love the fact that they offer secure payment methods, and deposits are always processed without issues.

While it’s generally good, there are occasional slowdowns when the casino is busy. Optimizing the app for these situations would improve the experience.

Casimba Casino offers a fantastic gaming experience with a wide variety of games to choose from. The site is user-friendly, making it easy to find and play your favorite games. The customer support team is always there to assist, providing great service. While I don’t win every time, I enjoy the thrill and excitement of playing. Overall, Casimba Casino is a solid choice for anyone looking for fun and entertainment.

I’ve had a mix of experiences with this online casino. The gaming selection is impressive, with hundreds of slots, several variations of blackjack, and even a few newer games I hadn’t seen elsewhere. I’m particularly a fan of the live casino games, which have a great selection of tables with real dealers. The site is generally easy to use, but I did experience a couple of frustrating slowdowns during peak hours. When it comes to cashing out, the process was relatively smooth, but it did take a few days for my winnings to appear in my account.

While the overall experience is positive, the casino could improve on their processing times for withdrawals. Additionally, I wish they would offer more ongoing promotions for regular players, as the ones I’ve encountered feel a little too focused on newcomers.

Not long ago, I registered at Casimba, made a deposit, and played for a day. By the way, I didn't win anything – just lost a bit, but that's not the point of the story. A few days later, I received an email from the casino stating that I needed to go through verification. Well, I uploaded all the necessary documents that same day, but the very next day, I received another email with a request to verify my account. Are you kidding me?!

Of course, I immediately wrote to support and got the brilliant response: ""send the documents for verification."" What nonsense? Did you not process the information the first time? Guys, either your internal processes are terribly flawed, or your moderation team's competence leaves much to be desired. This absurdity continued for about two weeks: I tried to prove that I had already sent my personal data for verification, while the moderation team insisted they hadn't seen anything and that I needed to send the documents again, despite confirming in one of their emails that they had received the information from me!

Is it even necessary to say that reputable casinos don't treat their players this way?

But that's not the main issue! I still had about 7000 EUR in my account from my previous deposits. Once again: I ended up losing, didn't get a cent from the casino! Everything in my account was my own money!

But due to the verification issues, obviously created by the casino itself, my account was blocked – along with it, I lost my money! My own deposit was brazenly taken from me!

My money is still with them, and my account remains blocked. They don't even respond to my messages or explain the reason for the block! I, of course, hope for a positive outcome and that MY money from MY deposit will be returned to ME, but considering the quality of their customer service, it seems that getting my money back won't be that easy.

In short, I don't recommend anyone to play at Casimba; anyone could end up in my situation at any moment, and the thought of what might happen during the withdrawal stage is terrifying.

Still waiting on withdrawal after being advised I'd have it 4 days ago, they have all my documents and info, just stopped replying to my emails. Would recommend staying away from all white hat affiliated sites.

I have won 5400 euros, send my documents and my request to withdraw my money. KYC took 5 days!! And now customer service passes the quid with the other departments. I always have to explain my situation.
I had at least 4 people trying to "resolve my situation", I feel they just do it in purpose in order to me to play this balance and not withdraw it

Really great sit,e not sure why so many bad reviews. I've won a fair bit on here most recently j700 yesterday and today it's in my bank. Super fast and easy chat online.

I had 2 withdraw from this casino and I really believe in them.. I withdraw 2500£ and another 15.000£ in the same day, they verified my account very fast, very fast answer at my problems.. they are amazing!!

Nothing.. I was scared when I read all that problems about them but.. not I am chill.. I believe in them.👍
I will play on this casino, because they are trust for me

Casimba Casino

há 5 anos

Hello GCRobert,

Thank you for your review. We’re extremely happy to read that you’re enjoying Casimba! We’re always working hard to provide the best possible customer experience for our players.

Both our financial and customer service departments will be happy to read your comments.

Thanks again,

The Casimba Social Team

A friend just recommended this place after saying she’d had a monster win with her welcome bonus so I figured it was time for me to give it a shot as well. I was surprised to learn it is part of the same group as GDay and Spin Station as those guys are forever sending me promotional e-mails week in, week out, and I would have expected them to point me in the direction of their sister casino. Maybe they didn’t want me to get a slice of their monster bonus 😉

I do feel it only fair to praise the support staff at Casimba, and their withdrawal process, because whilst it definitely could have been a little bit faster and smoother when I made my first request, the staff were apologetic for my troubles and delays waiting to speak with them and did put my at ease that the delays were just standard procedure and I did receive updates and my payment pretty much bang on the schedule they told me without issue.

I really appreciate the fact they have a proper full selection of video poker and blackjack games at this casino. I much prefer Microgamings versions of these games over pretty much any other provider, and they are getting harder and harder to find these days. Perhaps this is because Microgamings slots are definitely going downhill so the casinos assume players won’t be bothered about their other games either, but I’ve simply been way luckier on the Premier Blackjack and Double Double Bonus Poker games available here than I have on any other variants by other providers.

As others have said verification was a little bit nerve-racking here, I found my account locked after requesting my first withdrawal and then it took a little while to actually speak to someone – I guess the live chat were particularly busy that day – and then actually getting my documents looked at and checked also took longer than at many other casinos I have played at recently. Once it was all sorted, as usual I have had no issues, but when you have a large outstanding withdrawal it can be a little bit distressing being put through this stuff.

Casimba Casino

há 5 anos

Hi again Catapultaudio,

We love getting your feedback!

Thanks again for praising our support team, they will be very happy to read your kind words.

Regarding your verification process, we are sorry to hear it took longer than you expected, we aim to carry out these checks as quickly as possible.

If you have any further queries, please contact our 24/7 support team.

Have a good day,

The Casimba Social Team

Really good customer service.
Fast withdrawals
Great game selection and software.
Works well on mobile device.
Nothing particularly concerning about these guys.

I didnt have anything in particular i disliked here.
Support could have been a little more responsive but they did exactly what they promised to do. Will come back.

Casimba Casino

há 5 anos

Hello Michael,

Thank you for this amazing review! It's great to read that you are having a great experience with us, and that you’re happy with our customer service team.

We have more new games coming out this month! You can find our latest releases on our “new games” tab.

Have a great week!

Kind regards,

The Casimba Social Team

Very much games. All games I love to play. Fast verification. (Under 24 hours). My first payout was also less than 24 hours after verification.

So far everything is ok. Withdrawal could be a little bit faster. Some Casinos payout to ewallets in a few minutes.
Live Roulette is missing

Casimba Casino

há 5 anos

Hello Marke231337,

Thanks for leaving your review, we really appreciate your feedback.

We are happy to hear that you are enjoying yourself with our wide selection of games, we will be releasing even more this month!

Have a good day!

Kind regards,

The Casimba Social Team

SKEPTICAL but giving Casimba a chance. Nice bonus offer to start but no good options after that.
Big payout with 3rd deposit (unreal) but not after bonus money is gone and only cash is being used
Enormous number of games to choose from. Random game button.
Shows game providers to choose from.

Seems some of the games are "knockoffs" I'm new so I'm not certain about this but for example..Basketball Star does not have the AUTPLAY button (have to hold Spin button to get autoplay and then u can only choose 2 options, as the original has AP button with reel and multi number options) No coin size button either... SKEPTICAL but still testing

Casimba Casino

há 5 anos

Hi McGuiver!
First of all, we love the 90s tv shows an we are totally in with your username! 🙂

Regarding the issue you were having with the Autoplay button, we have been doing some research with the relevant team and Basketball Star does have an autoplay function.

Please see the game-rules in the link below; as well as an snippet of the rules pertaining to the Autoplay settings.

https://help2.gameassists.co.uk/flare/HelpFiles/Flash/en/default_Left.htm#CSHID=3026|StartTopic=Content%2FSlots%2FBonus%2FBasketball_Star_New%2FBasketBallStar_About.htm|SkinName=0000_CasinoHelpSkin

If you are still having issues with this, please get in touch with us, via our 24/7 live chat, our support team will be happy to give you further guidance.

CONTACT LINK- https://www.casimba.com/en-gb/contact-us/

Have a good day!
The Casimba Social Team

SKEPTICAL but giving Casimba a chance
Nice bonus offer to start but no good options after that
Big payout with 3rd deposit (unreal) but not after bonus money is gone and only cash is being used
Enormous number of games to choose from
Random game button
Shows game providers to choose from

Seems some of the games are "knockoffs" Im new so Im not certain about this but for example..Basketball Star does not have the AUTPLAY button (have to hold Spin button to get autoplay and then u can only choose 2 options, as the original has AP button with reel and multi number options) no coin size button either...
SKEPTICAL but still testing

Casimba Casino

há 5 anos

Hi McGuiver!
First of all, we love the 90s tv shows an we are totally in with your username! 🙂

Regarding the issue you were having with the Autoplay button, we have been doing some research with the relevant team and Basketball Star does have an autoplay function.

Please see the game-rules in the link below; as well as an snippet of the rules pertaining to the Autoplay settings.

https://help2.gameassists.co.uk/flare/HelpFiles/Flash/en/default_Left.htm#CSHID=3026|StartTopic=Content%2FSlots%2FBonus%2FBasketball_Star_New%2FBasketBallStar_About.htm|SkinName=0000_CasinoHelpSkin

If you are still having issues with this, please get in touch with us, via our 24/7 live chat, our support team will be happy to give you further guidance.

CONTACT LINK- https://www.casimba.com/en-gb/contact-us/

Have a good day!
The Casimba Social Team

Decent choice of games. Recommended by some online streamers (not too sure why).
Not much else I can write positive to be honest. Has live chat..........

I opened an account 3 weeks ago. 3 deposits and Lady Luck wasn’t on my side so left. Went to log in the next day and a message appears to say my account is locked please contact support. They told me my account was under review (no further explanation) and I’d be contacted in a couple of days. No contact, numerous live chats the latest being this morning and all I am told is ‘for security reasons my account is under review’. No further explanation. No contact from them via email. Nothing. Absolutely terrible. 3 weeks with no explanation. AVOID.

I like the welcome bonus. Actually my first deposit didn’t succeed but my second deposit it went well. I like those support too, they are nice and friendly. They answer my question fast and they talked to me like we’re really friends.haha! now I’m just waiting for my withdrawal and hopefully I get it today.

Nothing much to dislike, to be honest they care, specially when you are playing too long because you want to win more and suddenly your losing half of what you already have. They will message you like, take a break for awhile. Well thank you for that I appreciate it a lot at least I have something to withdraw😊 I will recommend this game. Very satisfied

Had a good experience compared to others, good selection of games and regular wins. The site works well on mobile where as a lot of the others are poor on a mobile device

Very poor casino offers, it would be nice to offer more no deposit bonus.

Casimba Casino

há 6 anos

Hello BINGO3,
Thanks for writing this review.

We appreciate your green stars and we are happy to read that you are happy with our mobile friendly site.

We also have a good Casimba App in the Google Play store, you should definitely try it :)

We will pass your comments regarding the offers to the relevant department.

Have you a great weekend.

Casimba Casino.

Going to keep this short - took a random change going here the service is top all the good games and the welcome bonus is generous. Did a deposit off 200€ got 600€ and made a 2600€ cash out, good site for fast play and is very fair with a good overview for bets and wagering.

When I scroll down the game selection and go like 30 games down I always pop down to the bottom of the site, I am using Huawei Mate 10 pro, but I know witch games I want to play so I just used the search engine but for someone it could be a problem, and you could really use a jackpot tab. I did not tell you about this in live chat just decided to wright my first review now so I guess you will find out here and now otherwise you would have 10 stars, it would be sweet if you fix this million thanks:):)

Casimba Casino

há 6 anos

Hi RAGNARJOSEP,
Thanks for this amazing review... It’s really helpful and we will definitely pass your user experience to our design team.

We are glad that you are enjoying our site and thanks again for this nearly 10 stars.

Have a great weekend!

Casimba Casino

Huge welcome bonus, yes the wagering requirement is high, but definitely doable. Very great variation of games even from Blueprint, fun casino to spend hours on

Casimba Casino

há 6 anos

Hi MISTERBADBEAT,
Thanks for your review and your great 10 green stars!

We are happy that you are enjoying our site.

Have a great week.

Best,
Casimba Casino

Too all on-line casino gamblers. Do not play on Casimba site. They will rip you off on your winnings. They will keep asking you for your I.D., Bank Statements, Utility Bill and your Debit card or Credit card information on all your winnings every time.
I see on other reviews that am not the only one this is happening too.

Casimba Casino

há 6 anos

Hi WARMACHINE
Regarding your review, you must know that as in any casino, you need to have your account verified in order to process and receive a withdraw.

We have checked your account and on the 24th of February you received an email asking you to verify your account and we can see that you replayed that you were not going to do so.

As mentioned before, a verification process will be always required and this will happen in any casino, in order to protect you as a costumer.

Moreover, when you registered in our casino, you accepted our Terms and conditions, where you can find in Term 7: Clause 7.3, the following information:

No withdrawal will be processed, and funds cannot be withdrawn from your account until: (i) Verification Checks have been satisfactorily completed;
Please note that Verification Checks include checks on your identity, age and place of residence.

We hope this helps.

Regards,
Casimba Casino

Great selection of games..
Great offers..
Easy navigation...

Not much to dislike to be fair..
Have been a member for a good while now!!!
And will keep playing away..
Have ups and downs..
But at least you can win at this site..
Great job!!!

I like the fact that Casimba have such a large bonus and a lot of games. Simple layout with no lagg etc.

With such a large bonus they should add on protect betting that you can not exceed your bet over their T&C,s. To wager 7.5 k Euro on a max 5 euro bet is 260k to wager and half a million spins. And you are not allowed to do a bonus hunt which is very popular in this community to do ( collect slots bonuses and play them when deposit reaches almost 1%) If you want a bet protecting on your bonus there are a few - I don't recommend to play at Casimba if you are looking for a welcome bonus if you play with raw cash this casino is nice to be at.

Casimba Casino

há 6 anos

Hi ENLIGHT3NED
Thank you for taking the time to leave us a review!
We are pleased to hear that you are happy with the games :)


If you have any specific feedback that you would like to be passed on with ways to improve the site, then it would be great to get some constructive feedback with the details of any issues which you feel are relevant. You can send this to [email protected] where we can then look to escalate your feedback.

Thanks again,
Casimba Casino

Everytime I ask support when my withdrawal will be processed I get told to send my ID or proof of address. I've sent both documents in 3 times now and get the same response from them. "They will pass it on to the relevant department" and they will get back to me. I've been waiting for 6 days now for my withdrawal. I've played many casinos and withdrew from many casinos and this one is definitely the longest I've ever had to wait.

Casimba Casino

há 6 anos

Hi FOXYEYEZ6942
Thanks for the review.

We have a great customer service team and we get very good testimonials of their service, so we advise you to get in touch again with them. They are active 24/7 and once they check your personal data, they will send you a personalised solution as soon as they can can.

Thanks again!
Casimba Casino