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Cashmio Casino

Item: Cashmio Casino
Rating: 1
Author: Bojana D.

Player Rating 75 reviews

7.4/10

75 reviews

Complaint Response 8 complaints

1 day avg. 8 complaints

What we like

0-24 withdrawal time frame
Mobile casino included
Live chat feature
RNG Certified

What we don’t like

No phone support
Live chat support hours from 09 AM to 01 AM CET
Multiple restricted countries

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Bojana D.

Cashmio Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.cashmio.com/

Established

2015

Licences

Malta Gaming Authority

Company

Bethard Group Limited

Affiliate Program

Cashmio Affiliates

Languages

English, Finnish, Japanese, Spanish

Casino Type

Instant Play, Mobile, Live Casino

Cashmio Casino is an online casino suited for everyone, and designed to provide a fun gaming experience. The unique little crew of cashmios have built a casino filled with missions, awards, and games. They offer leading online slots and other casino games from NetEnt, Microgaming, SkillOnNet, Genesis Gaming, Betsoft, NYX Gaming, Play’n Go, WMS Games, Evolution Gaming, Quickspin, and Thunderkick. Cashmio Casino is licensed by the Malta Gaming Authority.

Restricted Countries and Territories

Cashmio Casino does not accept players from certain jurisdictions including the United States of America and its dependencies, Australia, France, Estonia, Belgium, Spain, Italy, Ireland, and other. For the full list of restricted countries see the casino details section.

Mobile Gaming

Cashmio Casino is designed to work on almost any mobile device, including iOS and Android smartphones and tablets. Players can access the mobile casino without having to download anything; the website itself is optimized for mobile play.

Security and Fairness

Players can rest assured that Cashmio Casino keeps all sensitive data safe by employing the state-of-the-art SSL encryption on all of the pages of its website.

Cashmio Casino’s games are audited regularly and there is a “RNG Certified” seal located in the website footer.

Deposit Methods

Payz, MasterCard, Neteller, Paysafecard, Visa, Trustly, Skrill, MuchBetter, AstroPay Card, AstroPay Direct, Pago Efectivo, Zimpler

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Neteller, Visa, Payz, Skrill, Trustly, MuchBetter, MasterCard, AstroPay Card, AstroPay Direct, Paysafe Card

Withdrawal Fees

Withdrawal Limit

Not Stated

Currencies

Canadian dollars, Euros, Norwegian kroner, US dollars, Indian rupees, New Zealand dollars

Pending Time

0-1 hours

Withdrawal Times

E-Wallets 0-1 hours
Bank Transfers 24-72 hours
Card Payments 1-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global, NetEnt, Evolution Gaming, Betsoft, Bally, Play'n GO, IGT (WagerWorks), WMS, NextGen Gaming, 1x2Games, Blueprint Gaming, Barcrest Games, Aristocrat, Genesis Gaming, Leander Games, Quickspin, Yggdrasil Gaming, Rabcat, Merkur Gaming, Thunderkick, 2 By 2 Gaming, Betdigital, Big Time Gaming, Elk Studios, Light & Wonder, Lightning Box, Pragmatic Play, Red Tiger Gaming, Spigo, Foxium, Just For The Win, Side City Studios, Nyx Interactive, Genii, Push Gaming, Nolimit City, GiG Games, iSoftBet, GreenTube, Relax Gaming, Slingo, Stakelogic, Oryx Gaming, Kalamba Games, Iron Dog Studios, Playson, Hacksaw Gaming, Gamomat, Endorphina, Pocket Games Soft, Booming Games, Fantasma Games, Sthlm Gaming, Inspired, Authentic Gaming

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

Cashmio Casino has an extensive range of online casino games. Players can easily sort through the different game categories and use the search bar to find specific games.

Slots make up a significant number of the games at Cashmio Casino. Players will find a multitude of top online slots, including big progressives like Mega Moolah slot and Mega Fortune slot. Hundreds of other popular titles are also available, including Guns N’ Roses slot, Bikini Party slot, Jack and the Beanstalk slot, Thunderstruck slot, Starburst slot, Boomanji slot, and Immortal Romance slot.

Table games fans can also find the all-time favourites at Cashmio Casino. There are several Roulette and Blackjack variants from NetEnt. Other games include Oasis Poke, Caribbean Stud, Red Dog, and Casino Hold’em Poker.

Cashmio casino, however, does not have video poker games in its collection.

Live Casino

In addition to outstanding virtual games, players can take a seat at Cashmio's Live Casino and enjoy the gaming ride run by live dealers in real time. Live games are powered by two well-known software providers Evolution Gaming and NetEnt.

Deposit Limit Tool

Yes

Wager Limit Tool

Yes

Loss Limit Tool

Yes

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Yes

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

Getting assistance is easy at Cashmio Casino. Players can just click or tap on the “Help” tab to choose in which way you want to connect with a support representative. The quickest way is via live chat feature which is available from 9:00AM to 01:00A MCET. Alternatively, players can send an inquiry via e-mail, or consult the FAQ section.

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Complaints

Read the complaints other players have left for Cashmio Casino. Learn more about complaints.

Show all complaints

Submit complaint

Cashmio Casino - Delaying 2 withdrawals totaling 440 Euros

Hi,

On the 14th of November I requested two withdrawls, one for 300 euros and one for 140 euros. The following day I received an email asking to verify my account which was completed and approved on the 17th of November. I have been on chat everyday asking why the withdrawls still haven’t been approved and the casino is saying it’s the payment provider. 2 days ago I was asked to send my bank statement as proof that I haven’t received any payments from them which I did and was told they would get back to me within 24 hours. However no one did so again I went onto chat today (nearly 72 hours later) to ask when I could expect to hear something only to be told now they can’t give me a timeframe as they are busy with other cases and that dept does work 24/7. I feel like I’m being given the run around and can’t seem to get a straight answer from anyone why these withdrawls still haven’t been approved 10 days after requesting them and providing all documents requested by the casino. Please help me get this resolved ASAP, thanks ask gamblers.

Nicola

Resolved

€440

Cashmio Casino - Unfair action on tournament

I get promotion email from cashmio, about 3 weeks race and winner gets 5000e. I went to casino site and live chat with the customer support about the competition. (I have all chat scripts) I ask about the race and say I will invest 3000e to this tournament and want to be sure about the rules. Also, I read competition rules very carefully thought. Live support confirms all details and wishes me luck.

I played all night, sleeping in intervals to get much as points possible. I get lead position on the tournament, but lose 1100e that night.
Next day, I contact Cashmio loyalty team. I ask a bonus, and I get 2000e bonus with 10 000 deposit. There were 80 000e wagering requirement
Loyalty team wish me luck on games.

Day 3 comes on the tournament, I don't see anymore leaderboard and live support don't know anything. Loyalty team contact me in the morning and tells me that I can't play any more tournaments, because some players have a complaint that I have too many points (wtf...)

So they kick me out of the tournament. First, they support me to play and even give huge bonus, then next day ban me from the tournaments.

I lose 1100e for this tournament and this is the amount I'm asking back. I think it's totally unfair that casino first lure to play promotion and then I invest money and stay up all night, they kick me out because of some other players didn't stay up all night and didn't play much as I did.

I ask Cashmios official response to this case, here is what they say:

As agreed in Whatsapp conversation, we are writing to you about the decision made to exclude you from the Cash is King Tournament (special tournament promotion on Cashmio’s site).

We are considering Cashmio the World's Happiest Casino and therefore, we will try to offer the best and funniest gambling experience possible under the responsible gaming terms.

We support fair game play in individual gaming but even more in the Races where players are playing against each other by collecting points in selected slot games.

The decision mentioned above is about excluding you from the ongoing Cash is King Tournament. We have stated in the Race’s terms and conditions that players can be excluded from the Races at any time without a particular notification.

The term is stated as follows: Cashmio has the right to exclude certain players from races, lotteries, campaigns or any other special promotions at any time without notifying the players.

The player has repeatedly abused the race system to his own benefit and played in a way that is not fair. In order to give a fair and enjoyable competition experience to all our players equally we have made the decision to exclude his participation.

The decision stands until further notice.

Kindest regards,
Cashmio"

If abuse is that I stayed up all night and played thousand of euros, then I'm guilty.

I demand back 1100e what I lose to this tournament.

Best regards,
Jarkko

Resolved

Cashmio Casino - Payout delays

Hello, I have been dealing with Cashmio casino for some time now, making close to 5000 in deposits over the last 6 months. I finally have attempted to make a withdrawal on the 26th (after verifying my account) and they have been giving me the run around every day since. I have had to re verify my account multiple times since the request (which again has been verified) and reattempted withdrawal after withdrawal with different instructions but always same result.. failed. 2 days ago they asked me to be patient with their payments team to try and sort out the issues over the next 48 hours, and they would update me. Still no update so I went onto live chat once again and we are no further along than day one. I have confirmed with my bank what is needed to receive the transfer, confirmed and reconfirmed all account numbers and so forth, and even gotten the advice of Canadian players on the forums here. Nothing has helped progress.

Resolved

$2500

Cashmio Casino - After a week of waiting still no payout which should take max 15 minutes according to them

Have been waiting 6 days for a 4000 euro payment from Cashmio that should take max 15minutes according to them. All I hear from no uppdat, dont know whats going on. Should be resolved soon every every every day and noone on the support cant help or ask the payment team why its like this. Please help me with them. Dont know, but start to think its a scamsite.

Rejected

€6000

Cashmio Casino - Most complicated account verification I have encountered

I created a new account at the site cause it had a more variety of games then their partner online gambling site which i had an account in so i made my first deposits and started playing and after requesting the first withdraw i was asked to submit few documents in order to verify the account and process the withdraw and the withdraw was processed few days after sounds normal procedure until now .

So after waiting few more days for the withdraw to arrive to the bank account i received an email mentioning the the withdraw have been returned by the bank for some reason that i used a third party credit card which i sent the verification for already and the withdraw was processed accordingly .

That's fine so i was asked to submit more documents which i did immediately again and all the documents got rejected around 12-14 documents submitted all was rejected ( which sounds wired that all those documents is rejected not one or two ) and i asked for the reason they said i had to send them all again which didn't make sense that all those documents getting rejected for quality of photos etc... so i took photos of all what was requested again and waited for the response .

After few more days i was asked to send a photo of me holding the passport and then i was asked to re send the bank statement again which i did .

Few more days later i was asked then that i will be receiving a phone call so i sent them the timing that i will be available in to receive the call , i received a call answered the questions and was told that everything is fine and that they will process the withdraw at the soonest ,

After few more days i received an email saying the account is verified contacted the live support to get an update and i was asked to create another account with a my country currency ( which the site doesn't offer ) and that the funds will be transferred their and then i have to submit a withdraw again . I said fine i tried to create an account while the live chat is still on but new accounts didn't have the option to make me choose a currency it automatically choose British pounds for me to play in like the account i had already with them , so i informed them and was asked that i will be contacted shortly which was almost 2 days from now .

In this point i started to get upset about all this back and forth and the thing that upset me the most that the withdraw was accepted at the beginning and processed and when it got returned they asked for more documents and more requests and once i complete a request they ask for one more request and more and still ongoing .

Here are the requests that the casino asked me to do and still the withdraw not processed

- Bank Statements
- Passport Copy
- Utility bill
- Photo me of holding the passport
- Phone call
- Creating a new account with different currency

I hope i can resolve this issue at the soonest also i would like to add that i had an account in their partner website guts and i used third party deposits but didn't have to go through all this hustle with them to process the withdraw .

Rejected

£1115

Cashmio Casino - Done a 1 month cool-off period, but they say I am self excluded

Hi my long term self exclusion. Finished on 17.5.2018 according to mt secure trade casino pop so they went through a 24 HR cooling off period then reopened my acc on 18th May 2018 and I deposited. I then requested for cashmio who is also part of my secure trade to reopen my account which they said they will check if my exclusion is finished and then came back shortly on live chat and said your acc is now reactivated so I logged on and played deposited roughly £100 I then went to settings and requested time out for 1 month.i could still log on my casino pop ACC which was fine until this morning 19th may 2018 I went to live chat and they said you are self excluded so I said how? They said they don't know I figured out something not right so went on live chat to Cashmio where completely unprofessional service was given the officetr said I had self excluded until 17.6.2018 which is month away now how can exclude for 1 month when exclusion is a minimum of 6 months so I explained I done a time out not S.E. he went back several times to tech dept after they think they done a technical error and are going to come back to me. My arguement is that if my exclusion was well before they should not have let me reopen my account and deposit and if so refund my deposits both Casino pop and cashmio and I know they have done error I have only asked for 1 month time out not self exclusion then they should let me log onto my other mtsecure trade casinos. I have the transcript email.

Resolved

Cashmio Casino - Payment overdue

Hi, I have no desire to write a novel but this maybe the making of an awesome one. Firstly I have 4 withdrawals with a value total to 4500 euros which is about 6700 New Zealand dollars. I am a New Zealander. When I went to attempt to have money paid to my visa Cashmio said it can't be done for NZ try the bank transfer option. I did but put in my cashflow card number where it asked for the account number. So I had made a mistake by giving the card number instead of the bank account number. The card allows me to withdraw money and is for the account. After sending the necessary documents to correct my mistake a person from support said payments department have approved your documents and have the information to proceed with payment. The first payment was approved on 14 November 2016, documentation to correct my mistake was approved on the 25 November 2016. Today I asked Cashmio live chat support when I would receive payment and was told again you made a mistake and we need more information and by the way we are blocking you from your account for security reasons not disclosed, and we want you to send copies of your cashflow card, which you used in your attempt to receive payment. And we will need to recall your withdrawal from our payments provider. I said all I want is the money and that I will provide all the documents required to receive the cash but was told I think we need to continue with the recall option, which means all withdrawals will come back into my account I am assuming, and I would have to withdraw again. So from the payments department saying they have the information they need 4 days ago to today being told you have been blocked from using your account. Please help I have spent a few hundred dollars and won a few thousand but received nothing, and have made an effort to courteous in my correspondence. I feel like this will go on and I may never receive any payments. The processing time for bank transfers is 1-5 days. I made a mistake and tried to correct it with live chat by saying I put my card number in the space where it asks for an account number and the support person said the payments department said it's fine we can use this information to proceed. This was not to be. What I have learn't from this is that the payments provider should be able to be accessed by the user because often the information that is given by live chat is not in line with the payments provider. Also automated emails are not in sync with the payments provider and the live chat. Watch this space. Signing out hoping for a miracle.

Resolved

€4500

Cashmio Casino - Getting a hard time requesting a withdrawal

Hi I am trying to make a withdrawal to my bank within Australia and the withdrawal box asks for an IBAN number which my Australian bank and most others don't use. If nothing is put in box you can't withdraw. Tried everything suggested. They are saying they have been open since end of May so as far as I'm concerned they know about this and have done for at least three weeks, they admitted I'm not only Australian customer complaining. I wonder just how many are waiting. They have told me if withdrawal not done through this withdrawal box it will bounce back in two weeks which is strange as I firstly know they are able to override that withdrawal box and do manually when asked. Secondly a transfer only takes 3-5days so why would it all of a sudden bounce back in two weeks, does not make sense and I feel I'm being stalled as their answers not good enough. If they've been open a month this issue should have been well and truly resolved and still if customer wants their money asap they should do manually on request if their system fails the customer. I have told them this will be on a public forum and the publicity won't be the best but that if resolved it will be also publicised by yourselves. Really this isn't good enough and chat person already conceded they should have done their homework on bank requirements of countries able to use their casino. I've been told one or two days for the withdrawal box issue to be resolved but I'm not convinced as its been known about too long and not fixed as yet. Think they need a push from yourselves who in past have done an excellent job on my behalf

Resolved

Complaint Statistics

Resolved 6

Avg. Amount $ 1,202

Avg. Complaint Duration 5 days

Avg. Response Time 1 day

Review this casino

Share your thoughts with other players

Player rating

7.4/10 ● 75 reviews

Top reviews from our players

Bas

7 years ago

2/10

I like the helpdesk. Other than the helpdesk, for me there was nothing likeable.

I have been playing there for about 6 months and I have experienced nothing but bugs. Had to wait a few times for a week because my money was lost.

Dear BAS, Thank you for your review! I would love to hear more about your story with our casino! Could you please leave a message with your username, and a few more examples of the bad experience when playing with us. We hate to lose you, and we want to make sure that we improve on what we´re lacking so that it won't happen with others. Your help is priceless to us, looking forward to hearing from you. Best regards, Alex

Cashmio Casino 6 years ago

Nickid

7 years ago

9/10

Cashmio is a great casino with an enormous number of games.
Withdrawals are processed quickly through Neteller.
Except for an occasional delay, customer support responds quickly.

Overall very happy. Although I don't really care for bonuses (as wagering is a pain), it seems Cashmio could be a bit more generous with promotions.

rosegund

7 years ago

8/10

Nice Casino.
Nice Support!

Contacted Support to check my withdrawals.
They did,congratulated me very much and paid out the almost 10000€ immediately.

I won a few of their daily races, but these freespins dont pay good.
Last time, 50 freespins paid out less than 1€.

I contacted support, only to let them know about it...
2 days later they gave me a bonus of 25€.
I think they did that because of my message. ;-)

***You will be happy at Cashmio Casino***

johand

7 years ago

10/10

Pretty much the only casino I play on now adays. (Allthough I dont play as much as I did before) I like the site, daily missions and the fast withdrawals, everything is always smooth.. The €1500 profit the last couple of months doesn't make it worse neither I guess. :D

Jaffalaffa

7 years ago

10/10

Have had a few deposits with no big wins, unfortunately lost all. Played freespins that was given through their playergifts. Won a small amount, then played my way up and ended up with a 900Euro withdrawal after wagering was done.

Verification process was quite smooth, some hickups but overall after sending my documents 2 times, only because of quality on pictures everything got approved and my withdrawals are now on the way.

Have to applaud their customer service for being fast and serious about any problems that are at hand. Really the best service I've ever got from a casino.

Their interface makes it a bit hard to find transactionhistory and documentuploading. But overall not a big problem.

Jhu17bhu

7 years ago

1/10

Worst casino. They are literally fooling people. There is no deposit bonus at all and they give only free spins. And they are so adamant as if you are begging if you are asking for free credit. Nonsense I urge no one to play in this casino they are fooling you be wise and chose the right casino. This casino go to hell.

TheAverageGuy

7 years ago

9/10

As a regular player at Guts and Rizk, joining Cashmio was an easy decision. My only regret is not doing so sooner.

Live chat was helpful, friendly and engaged in actual conversation.

Game selection is immense. With daily races, regular promos and additional missions to earn rewards there’s plenty to keep a player engaged and amused.

Cashout, while not instant, is certainly reasonable. (First withdrawal of 1k was completed in under 6 hours, subsequent withdrawals received in under 24hrs)

Instantly joined those at the top of my list for regular play.

As with Guts and Rizk my only minor complaint is any delay in withdrawal, with Direx sites managing near instant cash outs this player has become spoiled and impatient. Still only a minor nuisance though, certainly not a real complaint.

CypressNZ

7 years ago

10/10

Fantastic Customer Service and easy ID Verification. After a few losses and a break from playing, I decided to have another go and deposited 30euro and an hour later I cashed out 450 euros. 8 hours later the withdraw was approved and 2 business days later I had the money in my bank account. Highly recommended casino. No funny business with this one!

SandyLynn

7 years ago

8/10

Had to review this cracker somewhere! Genuinely great casino with great grapjics and games that actually pay out! Also the money was in my account exactly when they said they would. Games like planet of the apes and hotline give you more reason to play them than just gambling. Also play Mighty Arther and Monkey madness as I won here. £3200 up this year!

Kelly191

7 years ago

10/10

Recently joined this casino, straight away won more money than I have ever one on any other casino site.. The withdrawal was processed fast and money already in my bank within a day. Big variety of games and fast loading!. Customer service is excellent, friendly and polite. Glad to have joined you!

Nothing to dislike about this casino, nothing negative to say.

Cashmio Casino News

Read all news about Cashmio Casino, check for updates and stay tuned for exclusive bonuses.

AG News AskGamblers in Retrospect: The 2016 Infographic Edition

Well, 2017 is here and we’re already gearing up for new achievements. However, just because we’re moving forward, it doesn’t mean we can’t spare a few moments to look back on the previous year and see what made it so special. So, let’s take a quick glance at some important numbers, awards, improvements and novelties in 2016 and why they mattered to us. Spoiler alert: an infographic awaits!2016 in Numbers: Casinos, Slots and MoreWe had the pleasure of meeting numerous new online casinos in 2016 that really made a difference. The total number of new casinos exceeded 200 last year and, what’s more, some of them, like Cashmio Casino, sported gorgeous designs and had helpful and responsive customer support teams; others proved to have interesting and innovative bonus structures, like Ikibu Casino.More importantly, there were plenty of casinos with high CasinoRank scores and overall high-quality services, such as Das Ist Casino, GalaxyPig Casino, Dunder Casino and lots of others. And not only that; nearly 30 casinos received our prestigious Certificate of Trust and significantly boosted our collection of Certified Casinos, proving that more and more casinos strive to be as user-oriented and reliable as possible.What else did we add in 2016? More than a hundred affiliate programs, to start with. As for our database of free online slots, we brought to you hundreds of new slots all for your convenience and pleasure. Is there anything better than trying out slots for free before playing them for real money? Not really, no.Last, but not the least, we managed to help you get an impressive amount of money back through our casino complaint service. The accumulative amount since the service was first launched went over 7 million last year, which, you have to agree, is more than notable.Achievements, Improvements and Overall ExcitementThe entire last year was exciting for innumerable reasons – from various awards and recognitions to other daily, weekly and monthly achievements - but the release of the AskGamblers iOS app at the start of 2016 and our new and improved website in August were certainly the highlights of the entire year. Not to mention we celebrate our 10th anniversary, as well!We were – and still are – extremely proud of our website redesign, boosted search function, improved CasinoRank and various other features. What lies in store in 2017? Why, even more enhancements and novelties, of course!So, without further do – here’s a nifty and useful infographic of our 2016, featuring numbers, highlights and bits we’d like to accentuate and remember. Don’t forget to comment on it over at our forum – we’d love to hear your impressions!