Cadoola Casino

I do like the games selection and the no sticky bonus! The casino looks very nice and is easy to find stuff

There is a few things that Cadoola needs to improve. First of all the support is no good, not profetional at all, just ask you to send email here and there so solve easy problems they should be able to answer on the spot.
I had/have a withdrawal that I requested 3 weeks ago - first the document process was veeeery long. Then they pay me about €1000 per day, which will take me 2 weeks to get my money. They should be able to send more money at the time in my opinion! The whole process has just been very long... .

Alot of games with the best providers and great deposit options

0-24 withdrawl time is a lie. They take alot of time before they Accept your withdrawl been waiting 2 days with my current request. I Saw a review from may when they Said it would come options to set a deposit limit but you cant do that

Quite a good selection of games & decent layout. However a lot more negatives over positives with Cadoola

No communication whatsoever when coming to withdrawal. Cadoola Financial Department stall your process hardcore. And if there is a problem with a document that you send they won’t even reply with what is wrong, even if you know for a fact it’s 100% correct (happened to me) infact they’ll just keep asking for your document even after asking what the problem is + they’ll cancel your withdrawal for no reason without communicating the problem. Under there terms and conidition of 6.2 “withdrawal must be made with what deposit system was used” they had bank transfer as a withdrawal option but not as a deposit option. Which technically under there T&C 6.2 makes it impossible to withdraw with Bank. I withdrawed with Bank Transfer and pointed it out, and they have since then removed Bank transfer for an option of withdrawing. A customer pointing out a basic mistake.. just may prove this casino site is lazy or clearly aren’t professional with heaps of flaws. Wouldn’t bother or recommend signing up for this casino. Unless playing for the sole purpose of entertainment. To be honest probably worst encounter I’ve experienced with a casino.

They came fromAraxio Development N. V. group of casino and must say they are plenty of them if I saw correctly they seven from the same group, as I already said N. V casinos has been very popular as they have very fast payouts so thumbs up for them, thats the main reason I join in some casino, express withdraw, good customer support are two main reasons will I be playing in some casino or not.

Dont know much about Cadoola casino since they are new to me and I wouldn't open account here if their sister casino I believe it was Malina Casino which has sent me offer from this guys if I open account here will get 20 free spins on Immortal Romance game.
Seeing their site , nice looking one, as for the bonuses I see plenty of them I guess the player needs to choose from would he/she take 160% or 100% and another reloads offers as a 50% reload attached with some free spins.

Well when it comes to bonuses wagering is not that friendly, actually I dont see it as friendly, because wagering X 30 the bonus and the deposit made, not for my taste at all. But still if we want to play with their bonuses must read and honor their terms and conditions.
While I opened my account and the catch to get those 20 free spins was I needed to contact live support agents so they can add me manually.

I contacted them and their live support are nice, friendly with decent knowledge. Thought I will wait long time till add me those free spins but on my surprise they were added very fast, I think it was in minute or maybe less. I still haven't deposited here and the main reason what I have read about their bonuses. I surely don't like the fact that I need to contact them via email or live support so they could add me the bonus, sorry but I am a player which wants if deposit was made the bonus to be added automatically, right away not to wait hours for that.

Big choice of games, friendly chat, very fast withdrawal time
the best casino I have known in years!!

There is nothing more disappointing than an unfortunate encounter in an online casino right at the first moment after depositing,. Read along!

I signed up and went right and read the casino bonus T&C before depositing, Here's what stated in T&Cs:
"3. In order to obtain the bonus, you need to contact us via livechat or via em-mail: [email protected]"
So far so good, I deposited and went to livechat asking for the bonus to be added, the chat support threw this at me:
" Now i cant add bonus. All bonuses are added manually by our senior manager starting at 10:00 GMT + 3, please contact Live chat within the specified period for the bonus to be added. "
When confronting him about what is in the T&Cs , he then in a not-expected manner terminated the chat.
What is point of asking to contact live-chat if the live-chat can't solve this simple question? I will let you decide if this casino worth depositing and playing at. For me it's just regret.

Absolutely nothing. Not even layout itself. I would have given it 0 star if if I could.

Makes you send written requests WITH a reason to get you self-excluded. No casinos on earth do that. Normal operating casinos have "self-control" on their website so us players can set limits instantly. Live chat says send Email with a reason, I don't need a reason to have my account closed under Responsible Gaming policy. Avoid at any cost.

I am very satisfied with the site and the selection of games. Exactly according to my taste. Many "books" from amatics and playNgo and many other good games. Even support in the chat is very good. Worse it is with account verification in financial department. I have similar experiences as players over me. I write something to the negatives.

So far, I give Cadoola 9.5 from 10 for this moment.

I have many casino accounts, but I haven´t such a problem with my account verification. I first asked for ID and prtscr of Netellen account. (personal data + account number). I sent it 2-3 times because I couldn´t find them together. Then they asked a selfie with holding my ID. (I haven´t seen this before just checking my netellen account). After doing this, they will give another day for verification and ask for bank details. I don´t understand that anymore, since I sent the money out of my netellen account.

It all came to me as a stretch of time and I wrote in the chat a few lines. Eventually, after 5 minutes, they wrote from financial dep. that I cant use netellen becose is unavailable, and I have to do a bank transfer and the money will immediately send me.

Not to this problem I give 10/10 because, according to my experience, I will definitely put another money in this casino

Good casino, good choice of games. I found all my favorites slots.
Good customer support, verification and withdrawal well spent without problems.

Account verification takes a little time, maximum 24 to 48 hours but the withdrawal is fast.

Cadoola Casino is one of the latest casinos to come online, owned by Araxio Development N.V, but unfortunately, Araxio group of casinos are not really to my liking, this Cadoola Casino included. Well, honestly speaking, Cadoola may have been the exception and become one of my favourite casinos, but subsequent turn of events changed all that - more on this a little later on.

The Welcome package was quite irresistible for me when I saw its promotional email. It was offering a standard 100% deposit bonus but with 200 free spins, spread over 10 days, so that's 20 free spins a day. Argh! I have never liked this sort of splitting offer - I always prefer all 200 free spins in one go! Hehehe. But, I took up the offer anyway, since I couldn't find any better offer anywhere else. Got myself registered, made my first 20 EUR deposit, but had to claim that 100% bonus from their Live Chat host - a slight inconvenience for me, which I also do not generally like at all. This bonus money should have been credited in automatically!

There's an excellent selection of games available at Cadoola Casino, with lots of game providers in the list, so finding your favourite game to play wouldn't pose any problems, in most cases. However, none of the provider's games are complete, so a few games would be missing out, like my favourite Supe It Up game from Microgaming, for example, but thank god my current favourite game wasn't Supe It Up anymore, so it didn't upset me much, not like before, hehehe.

If you have played at any of the other Araxio casinos, then you would know that the free spins are given on the game Eastern Goddesses, at 0.06 bet a spin! Argh! I don't like the game, and I didn't like the ridiculous 0.06 bet per spin, so I requested for a change of game, and thankfully enough, the Live Chat lady host was kind enough to have it changed to Dragon Kingdom, a much better game! However, I didn't play off the free spins first, preferring to keep it for a second chance should I lose all my deposit and bonus money.

Well, luck was with me on that day, and my favourite Finn And The Swirly Spin was playing wonderfully well! After almost one whole day and night of playing, I finally had a nice 160 EUR win in my balance, after completing the wagering requirements on the bonus amount. My first attempt at a withdrawal couldn't go through, as I had to cancel the free spins offer first, but after having that done, my withdrawal claim got through without any more problems. Ah! That was what I thought, but I was damn wrong!

After a long 3 days wait after making that withdrawal claim, the casino's KYC Department requested for my documents for verification! Why it took them 3 days to do that was beyond my comprehension! But that's not all of it - they never acknowledged receipt of my documents, my emails to their Support Team never got any replies, making the casino's customer support service a real nightmare! Only their Live Chat service was reliable enough and seemed to be working! A real big disappointment!

But as I soon found out, my nightmare at Cadoola Casino had only just begun! My documents got rejected and my withdrawal claim was declined, on the basis of having a duplicate account! What the argh! When that didn't worked out several days later, they then said that they couldn't identify my Neteller account as belonging to me! Sheesh! In all my 17 years of playing at online casinos, this was the first time I had ever been accused of such! Worse still, I had to submit several more additional supporting documents to proof otherwise, which never got acknowledged for its receipt, but after 5 long weeks of delaying tactics, the casino finally approved my documents and paid me my due win! All thanks to Askgamblers Complaints Team and its AGCCS services! Otherwise, only God would know how much longer my ears would be billowing smoke! Hahaha.