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Cadoola Casino

Our Rating CasinoRank
6.4/10
CasinoRank
Player Rating 52 reviews
4.8/10
52 reviews
Complaint Response 23 complaints
2 days avg. 23 complaints
What we like
  • 0-24-hour withdrawal timeframes
  • Mobile-friendly design
  • Multi-lingual live chat open 24/7
  • Multiple withdrawal methods
  • No account needed for playing in the casino
What we don’t like
  • More deposit methods than withdrawal methods
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Cadoola Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://cadoola.com/en/
Established
2017
Licences
Estonian Tax and Customs Board, Anjouan Gaming Board
Company
Affiliate Program
Languages
English, German, Hungarian, Norwegian, Polish, Portuguese, French, Finnish, Italian, Spanish, Slovenian, Slovak, Czech, Greek
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino

Cadoola Casino is an online casino that offers video slots and casino games from multiple gaming providers. Members can enjoy titles from the likes of Microgaming, Yggdrasil, Play'n GOQuickfire, Pragmatic Play, Evolution Gaming and others. Games can be enjoyed through a web browser or on the go and the site can also be reached in several languages. Cadoola Casino is licensed and regulated by The Philippine Amusement and Gaming Corporation and the Estonian Tax and Customs Board.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. These include players from the United States, United Kingdom, Bulgaria, Iran, the Netherlands, Ukraine and Curacao. The full list of restricted countries can be found using the drop-down menu on the right-hand side of the screen. The full list of restricted/allowed countries can be found under ‘More Casino Details’. 

Mobile Gaming

Cadoola Casino is also available on the go. Members can use their mobile casino to enjoy a selection of their finest games on smartphone and tablet devices. No app is currently required as players simply need to log in through a compatible mobile browser.  

Security and Fairness

Players can also rest assured personal and financial details are secure as the casino uses a high level of encryption and industry-standard firewall services. 

A random number generator is also used to ensure all games remain fair and random.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Cadoola Casino. Learn more about complaints.

Show all complaints
Cadoola Casino - Payment problem Cadoola online casino

My name is < full name removed > and I am a cadoola casino player. I would like to report a problem and complaint. I did not use a bonus in the casino, I played with my own money. I won, but they refused to pay my prize to any financial instrument.

1. Payment request

I asked for the bank card I used to pay for the game. Embossed card, valid card, can accept foreign currency, I regularly pay with it abroad, no banking problems. My payment request has been cancelled.

I wrote to customer service and they told me to choose an IBAn number.

2. Payment request

I entered an IBAN number belonging to a Revolut account, which also belongs to my name.This claim has also been cancelled. I wrote to the customer service again that neither payment was successful.

3. Payment request

I gave customer service my bank account details, which are connected to the visa card used for the payment.


At the moment, I am at the point where they are not willing to transfer my own money. I have 3 payment options, all in my own name.

I write to the online customer service in vain, they do not help me, they leave the conversation.

In all cases, I entered an international format, all my data is real, everything is in my own name, and everything works. I have been waiting for the money to be disbursed for more than a week. I also filed a complaint with the casino yesterday, but I still haven't received a response.

I took a screenshot of everything, which shows that my bonus balance is 0 and my real balance is HUF 200,000.

I want to get my money.

< personal information removed >

I would need the contact information of the supervisory organization. I await your reply and thank you for your help.


Thanks

staus Resolved
Ft200000
Cadoola Casino - Withdrawal way past normal processing time
Good day AskGamblers.com,

I have used your website for many years when looking for new casinos. I registered as a member only today to register a complaint.

I believe I have properly read all the instructions on how to do this correctly and understand what not to do.

My case is quite simple, I have been a member of Cadoola Casino since Wed, Mar 27, 2019.

At some point I stopped playing there but started playing there again in May of this year (2023). I think it is a good casino and made many deposits and several withdrawals on there since May 2023. Those deposits and withdrawals were processed and sent to me in between 24 and 72 hours. I use MuchBetter for deposits and withdrawals on Cadoola. I have email receipts of those withdrawals, such as when the withdrawals were made, and the subsequent emails saying when the withdrawals had been fully processed, and after checking my MuchBetter account saw that indeed the money had been received each time.

However, on June 26. 2023, at 3:25 a.m. I made a withdrawal of $175 CAD and on June 27, 2023, at 1:47 a.m., another withdrawal of $200 CAD. Those withdrawals have not been processed yet and I am worried about them since it is taking so much time. I contacted Cadoola Chat Support three or four days after the first withdrawal of June 26. I think it was on June 30 or July 1, asking about the delay and I was told that withdrawals take 3 business days, which it had already been more than 3 business days.

On Wednesday, July 5, 2023, when it had been six to seven business days I emailed [email protected] a polite and detailed description of my withdrawals and asked about when my withdrawals would be processed, that was a week ago, they have not replied.

So, three days later, on July 8, I contacted Chat Support on their website again and I was not getting clears answers from their agent. I told the agent (Kevin) that he is supposed to be there to help me and to please give me answers and at the end he said:

~Kevin
“Thanks so much for your patience. I have just checked your gaming account. I see your withdrawal is in the final stage of being processed.
Moreover, I also just forwarded a request to the financial department in order to speed up your request.” ~

I told Kevin, “Great thank you Kevin, that's the answer I wanted to hear, have a nice day”.

I do have the complete transcript of that chat should you require it.

That was four days ago, and I have yet to receive my two withdrawals.

I will attach a screenshot of the two pending withdrawals to show their amounts, the date and time of the withdrawals as well as you can see a red X next to them, which allows one to cancel the withdrawal and get the money back into your account balance to continue playing with it. I should note that after I made those withdrawals, I continued depositing and playing for several days as normal, but did not win, and therefore, made no other additional withdrawals since. But since I saw the withdrawals were not coming, I have since stopped playing there to wait for the funds.

As you can see, it has now been more than 11 to 12 business days since the withdrawals were made.

Could you please help me?

I would be happy to compensate for your time and effort if there is a charge. Otherwise, I’d be happy to donate something to your website if you accept donations or even write a review about your services on TrustPilot as well as add a link with a blurb to your website from one of my own backgammon websites. This I offer in gratitude.

Please let me know if you need anything else.

Best regards,

Mihael Liberopoulos
staus Resolved
$375

Complaint Statistics

Resolved 21
Avg. Amount $ 3,180
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

Review this casino

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Player rating
4.8/10 52 reviews

Top reviews from our players

Game selection is quite good. The layout is reasonable too, sometimes loads a bit slow. Support is responsive enough. Super duper average casino, but the bad things make it super below average.

Really stupid kyc/financial department requests. (They need BIC photo of my bank account, when there isn't such page where I can look it up while connected on my account. There is separate contact page where everybody can look at it, but it is not enough for them). It seems that they take a lot of time to cashout on purpose. Support is rude and arrogant. When I play at casinos I hope to get as smooth as possible cashout. This is the worst casino I've encountered that asks pointless things for verification and doesn't accept it when sent.

Dear client, Thank you for taking your time to write this review. We would like to point out that at the moment your withdrawal is processing and the Financial Department is waiting for the missing documents. Also according to the request of the Financial Department we ask you to withdraw your funds using different payment system. This request is made in full accordance with general Terms and Conditions, paragraph 6.11: “The Website will attempt to satisfy your wishes in terms of payment method, however, it cannot give guarantees. Therefore, the Casino may work through and perform payments using other payment systems that differ from the one your requested be used for your withdrawal.” https://prnt.sc/io6ybl We would like to inform you that at the moment we are working on improving our Live Chat and Support system and in the nearest future we will be able to provide the best service for our clients. Do not hesitate to contact via email suppor­[email protected] if you have any additional questions. Best regards, Cadoola Casino.

user avatar

Made a deposit, and received welcome bonus 100%, also free spins in new bombslot The magic shoppe. Sad that didn't win anything, but I hope that next time I get lucky. Even though had some troubles with depositing (used entercash) live chat helped me, and I received bonus for inconvenience.

At night they do not credit you anything, had to wait until morning. They need to do something about it.

Inactive user
1/10

Good selection of slots. Good welcome bonus wager requirement.

Website layout looks like amateur work. Difficult to found things there. Wager requiremet refresh very slowly.. Withdrawal process looks dangerous, have to write whole credit card number every time, cannot choose saved card from site. Welcome free spins have to ask online support or email every continious 5 days. I ask email now twice but no one answer email anything. First and last deposit here.

Dear Client,  Thank you for taking your time to write the review. We value your suggestions and will be considered as part of our ongoing activities to improve our services. Please, contact our Live Chat or write us here your login name and inform when would be a convenient time for us to contact you to follow up on your e-mail requests. Best regards, Cadoola Casino Team.

user avatar

Game selection is wide, bonuses are good. Made first deposit and the bonus was automatic.

They have confusing site what come's to matter of withdrawal. I made deposit via skrill, so as normal you have to withdraw the same method as you made the deposit. They also promote here and their site that they have skrill as a withdrawal method, but no.
I made withdrawal via skrill, had my verification done earlier, then I got email that my withdrawal was cancelled and I should make withdrawal through bank transfer. Ok? That was odd since I had only made deposit via skrill.. They gave no reason. So now I am struggling with them. I made withdrawal via bank transfer, then I was asked selfie with id, ok well I did it, then they asked proof of bank account.. Well ok I did that also.. Even though I have never made deposit via bank transfer.. I am starting to feel there is a tiny delay happening from their part. I won't return to this casino.

Dear valued customer, Thank you for taking your time to write this review. First of all, let us congratulate you on your winnings! We want to inform you, that according to paragraph 6.11 of Terms and Conditions: . Also, due to paragraph 6.14 of Terms and Conditions, Financial Department process withdrawal request after account’s verification. The documents you notified, such as selfie with id and screenshot of bank account, were requested in order to verify your account. We want to ask you, to provide us your login or contact our Live Chat, so that we can give you more detailed information, concerning your withdrawals’ status. Best regards, Administration of Cadoola Casino.

user avatar

I'm not so new here at Cadoola, but I still think this site is ok, design looks quite pleasant. There's a really high amount of slots, and sometimes interesting offers, bonuses, promotions etc. I've also had some problems while depositing, but live chat consultants helped me to solve that problem

Can't set limits of deposits and losses, and not all the slots are available in my country.

Signed up, looks good, just simple casino with some nice slots. They have promotions and bonuses, glad of that. Made a deposit of 30 euro and received 100% and 200 free spins by contacting support. Can't say smth bad, maybe because registered not so long ago. Heard that withdrawals are processing slowly, gonna check it later.

Bonuses're being credited not always automatically, sometimes you need to contact support.

Great casino with a great selection of slot machines, also with a nice design. Awesome offers and bonuses. Just made a deposit and got bonus, didn't believe that I can win.Live chat consultants are really gentle, help a lot, even with silly requests :D Got all my winnings, verified and withdrawn, easy and pleasantly. Nothing to complain, recommend this to everybody :)

Uncomfortable mobile version, a little difficult to navigate.

This casino with a big potential could be in the top lists of casinos, but administration should work hard to improve the quality of the services that are provided.

- a good example of really pretty design (Light colours create a comfortable atmosphere of pleasure)
- nice bonus program and VIP offers
- many payout systems accepted.
- I would like to contact the live chat to get all the necessary information as more as quickly. Despite the fact that most of the information is on the site, so one could read it, customer support service is always ready to help, they not only answer but also provide a link to support their words. So, I do not share the discontent of some commentators here. Really cute and friendly support, they answer in a very positive way with details.

- The site is incomplete, functionality should be improved, especially function of setting a deposit limit should be added at the nearest time, because it is of vital importance nowadays for many players.

Wide selection of games available. Limiting live tables.

Absolute crap customer service. Incredibly slow. No where to submit verification documents, close account, set deposit limits etc. You have to email support to do anything.

Please avoid at all costs. This casino is nothing but dodgy, please play else where.

Dear valued customer, Thank you for taking your time to write this review. Your opinion is very important for us and it make our service better. Firstly, we want to inform you that the self-excluding and self-limiting options will be provided to all the projects really soon. At the same time, we would like to inform you, that your account has been already verified at our website and you have received a written confirmation of it on February, 5, at your e-mail, stated at your casino’s account. We will always be glad to see you at our site! Best regards, Administration of Cadoola Casino.

user avatar

Cadoola has quite some slots available, which are running without any issues

Withdrawal routine is terrible. They want me to split withdrawals into small pieces, which they will then arbitrarily schedule. I can only get information about next withdrawal, not all of them. Why would you like to be a customer with such a casino these days? I believe their idea is to get the player to spend the money meanwhile, but building a business with the objective to have unsatisfied customers is not something that will work.

Furthermore, they are lacking the possibility to set deposit limits, which is a hygiene factor today. In my opinion casinos should not even be allowed to open without such a functionality.

To conclude, Cadoola is on the border to be a scam, and my belief is that they will not stay in business for more than a short time.

If Cadoola responds, they will refere to Terms and Conditions, so see this review as a help to interpret how they act on the ToC, as opposed to work to have happy customers.

Hope this review gives people information when selecting where to spend their money.

Dear valued Customer, Thank you for taking your time to write the feedback. We are really regret, you get such an opinion about our project. We want to inform you, that due to paragraph 6.14 of our Terms and Conditions Financial Department can make an individual schedule of withdrawals, which depends on your account’s status. You can always get the complete withdrawal schedule at [email protected] Also, we would like to ensure you, that function of setting a deposit limit is already under development of our IT Team and will be available for our clients at the nearest time. Could you, please, provide us with your username at our website, in order that we can check and give you more detailed information concerning your withdrawals. We will be happy to help you with this question and to see you again at our site! Best regards, Administration of Cadoola Casino

user avatar

Cadoola Casino News

Read all news about Cadoola Casino, check for updates and stay tuned for exclusive bonuses.

Our Brand-New AG Coin Has Just Been Launched
AG News Our Brand-New AG Coin Has Just Been Launched

2019 is finally here and we at AskGamblers believe that the beginning of the year is the ideal time for innovation! Namely, the latest novelty on our website has just been launched and it’s called - AG Coin. Catchy name… but what is it? Hang around for a few minutes and you’ll get familiar quickly with this new functionality - we promise you’ll like what you’re about to read!AG Coin Is HereLet’s say you could go to an online casino and request additional cash from them. Well, guess what? That’s exactly what AG Coin lets you do!AG Coin lets you claim cash from an online casino through AskGamblers!As AG Coin has just been launched, our first exclusive partner is Cadoola Casino, which means you will be able to claim your AG Coin only from them for the time being.More specifically, Cadoola Casino has prepared 100 x AG Coins for their new players, each in the amount of €10 and they are ready to be claimed as we speak.But that’s only the beginning! Make sure you stay tuned so you can be updated on all the developments as soon as they’re live.How Does AG Coin Work?Very simple! All you need to do is go to the casino review, click on a button and claim your coin! And then what? You use the coin to play at that casino. The amount you get is intended for that casino only, so - be smart about your spins! The wagering requirement is, in most cases, only 1x which is pretty neat, isn't it!Kindly note that you need to take the Cadoola Casino's Terms and Conditions into consideration, as well.More Info on AG CoinHere are a couple more things you need to know about AG Coin:You can use the AG Coin a maximum of three times per month.You can use the AG Coin only once for the same casino.But don’t worry; we’re here to remind you, even if you forget.That’s it from us for today! We hope you’ll enjoy using our brand new functionality, so… go grab your AG Coin, have fun and good luck!

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