Boomerang Casino

Hello everyone, I'm here asking for help following my unfortunate experience with Boomerang Casino. I'm a compulsive gambler and have been struggling with gambling addiction for over 10 years now. In 2024, I registered with this online casino and lost over €5,000. Tired of this situation, and after consulting a psychologist, I decided to start 2024 off right and asked the casino to permanently close my account due to gambling addiction and to no longer allow me to access it. The problem is that in 2025, following a computer update, the online casino reopened my account! It wasn't me who created a second account, but rather they reopened the account that should have remained closed! As a result, I lost €1,370! I'm falling into a terrible depression. I spoke to my doctor about it, who advised me to ask them again to close the account, which they did the right thing. But today I'm requesting a refund of all the deposits I made on this site in 2025! I requested a refund on March 10th, and since then they've been telling me the same thing! "Your request is being processed." I'm sick and tired. The casino has a good reputation, and I'm sure they'll resolve this problem quickly. Thank you all for your attention.

I deposited CZK 500 from my credit card account into the game. The deposit was initially declined, but in 2 days the amount was debited from my account. When I wanted to withdraw my winnings, it reported an error saying that it was not possible to withdraw money. They didn't answer me in the casino's chat, they just wanted me to deposit more money. The problem will be in the deposit transaction, it's not standard. The payment went from the card, but the deposit into the player's account was made manually....? In my opinion, the casino is not proceeding correctly.

I require to return the deposit including the winnings, a total of 1500 CZK.

My name is Moldovan Marius, and I have an account on Boomerang-Casino, I tried to receive a payment 5 week's now, I tried 5 times to make it and every time the casino does not give me my money, they say technical issues occur. What can I do to get my money?

I tried 5 time's to get in touch with them, i tried all the way's possible, on email, on they chat, I have all the screen shot's they simple don't want to give me my money.

Down you can see a part of the screen shot that I was taken. I have more of them with me try to receive my payment.

Casino don't pay out my winnings.

I won 240 eur in this casino. After multiple mails and chats they still haven't payed out nothing.

I requested my withdrawal on 29 of October 2023 still no money on my bank account.

In the latest email conversation 2 November 2023 they wrote that my funds will be returned to my casino account although on 31 October 2023 the wrote that I had a successful withdrawal but there is no money from them. They refer to technical issues. I am still waiting for my money but casino doesn't seem to pay out my winning.

This is a god casino verification 1 day but... I've been waiting for my payout of 9500 euros for 10 days. This can not be??? I always only hear technical problems or other things that are still being processed. Please solve the problem.

I don't like that way, but don't know what to do. I'm waiting the second time for my Withdrawal for more than 10 days.

First time 11 and now eleven again and no money there. If I ask Support I always get the answer for technical issues and it will be processed soon. Not really helpful at that point.

I thought the cashout needs 3 days like they said on their own. Cashout Was on July 3rd, today it's july 14th and I'm still waiting without any Information.

Pls help.