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Terminated

Bongo Casino has been terminated due to being unresponsive. Consider these instead:

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9.9 /10 3
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Bongo Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 32 reviews
7.6/10
32 reviews
Complaint Response 19 complaints
2 days avg. 19 complaints
What we like
  • Withdrawals within 24h once processed
  • Multiple payment options
  • Home to leading software providers
  • Live chat is available
  • Mobile friendly design
What we don’t like
  • Limited live chat hours
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Bongo Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://bongo.gg/
Established
2020
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, Azerbaijani, German, Spanish, Hungarian, Norwegian, Polish, Portuguese, Romanian, Finnish, Turkish, Greek, Bulgarian, Russian, Ukrainian, Kazakh, Hebrew, Armenian, Japanese, Chinese, Korean, Hindi, Arabic
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino, Sports

Bongo Casino is an online casino where members can go to enjoy a portfolio of games which include thousands of video slots, table games and they have a live casino too. Players will also have their pick of the software providers and there are some big names here such as NetEnt, Microgaming, Play’n GO, Pragmatic Play, Quickspin and Betsoft. The site supports multiple languages and can be enjoyed instantly through a web browser or on the go. Bongo Casino is licensed and regulated by the Government of Curacao. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include the United States and the United States of America. This list could also include more restrictions so please see ‘more casino details’ for the full list of restricted countries and territories.

Mobile Gaming

Bongo is also fully compatible on the go through virtually any mobile device which runs software like iOS and Android. Players can load the casino through a compatible mobile browser or they can download the casino through the Apple App Store and Android Google Play store. Users will have access to thousands of games just like the web version.

Security and Fairness

When it comes to security the casino uses a high level of encryption to ensure all players are kept safe. Sensitive information and financial transactions will always be encrypted and kept away from unwanted parties. 

Fairness is not an issue either. The casino employs the use of an industry standard random number generator to make sure games produce fair and random results. 

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Bongo Casino. Learn more about complaints.

Show all complaints
Bongo Casino - 658e stuck
I am filing this complaint against Bongo.gg casino due to their ongoing refusal to process my withdrawal, despite fulfilling every verification and deposit condition they requested.

Initially, I made my deposit using Rapid Transfer. However, I was later informed that withdrawals are not possible through that method. Their support team advised me to simply make a small deposit via Skrill to unlock Skrill as a withdrawal method which I did without issue.

Since then, I have spent over a week exchanging messages with multiple support agents, being asked to submit document after document even for payment methods I never used to deposit. I have already submitted:

A valid Skrill PDF account statement

Statements for the requested card numbers

Photo selfies with passport and their messages in one picture and so on and PDFs of transactions

Additional Skrill documentation covering a broad date range

I have been fully cooperative throughout, submitting everything in the correct format and repeatedly asking what more they need. Despite this, the casino keeps delaying the process, repeating demands for the same or unclear documents, without giving a timeline or consistent explanation.

To make matters worse, I was told last week that the small Skrill deposit would be enough to enable withdrawals yet that still hasn’t happened. Now I’m being asked again for another round of documents, including a statement from an unspecified bank account, without any clarity on which one that i have not even deposited from.

It’s clear to me this is becoming a stalling tactic. I’ve done everything asked and more yet my Skrill withdrawal remains blocked.
staus Resolved
€658
Bongo Casino Withdraw not possible

Hello askgamblers!

I can not resolve this case. This is second complaint, first one was rejected because we all believe bookker is serious to need 20+ more documents already verified site. With multiple deposits and withdraws.

This case started 10 days ago when I made 230e withdraw Skrill My total balance is about 400e. now it is 175 because I have to play to prove I am ok customer. Anyway withdrawal was declined 2 times for no reason. 3 rd time comes e-mail with multiple document requests. It was very difficult and took several hours. It does not help that more documents needed same issue.

K.y.c knew your customer, they know me better than anyone after this. It was a safety risk me.

Verification process usually may take up to 5 business days. This timeline was broken. No time schedule told me. Some lawtext rubbish. I don't talk them anymore. Waste of time.

I have seen multiple complaints same issue, withdraws canceled and endless verification or verification waiting, weeks, or months. Casinoguru and askgamblers. Anything could happen. I see bookker try slow withdraws and avoid paying them. For me and other customers. But I take care only of myself.

I am serious, can you help me resolve this case. All I want to do is pay my small funds 175e.Then I can go to more trusted casino. My deposit was bigger than this sum.

I have multiple documents if wanted. I have send everything they ask. Believe me it was difficult, humiliated. I wan tot end this story. I am very tired I have played too much under pressure. This must be the end. As soon as possible. Their site was ok. But I can not do this anymore.

staus Resolved
€296

Complaint Statistics

Resolved 17
Avg. Amount $ 2,956
Avg. Complaint Duration 11 days
Avg. Response Time 2 days

Review this casino

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Player rating
7.6/10 32 reviews

Top reviews from our players

Of course, its a good Casino for playing. Many good games are in there. The support ask promptly and friendly. The Bonus Offers are ok and all in all, its a easy handling casino.

Funny withdraw tricks. After deposit 3 times as new player I won 1400 and tried to withdraw and guess what? They told me I have to wait payment department to add manually the method I want to withdraw but guess again, I have to wait for business days and hours to do that and chat told me.

I have to be patience, after I lost the money coz I couldn't withdraw they told me that next day I could try to withdraw lol.
Red flag here be careful guys another casino that trying to make it so hard to take winnings.

Inactive user
10/10

Just registered today like the casino nice customer service and can deposit as low as 10.
Very fast withdrawals which is really what I like about it
Good promotions, 5 star!

Not much too dislike too be honest, maybe just I don't have one off my favorite slots fluffy too, but it has over 4000 thousand games so its all good so I give it 5 stars!

I highly rate this casino, it’s on my top-5 list now. What’s remarkable is the how fast everything is, I mean: registration process, deposits and cash outs. Also minimum deposit is only 10 euros, so it this site is suitable for everyone and everyone can try playing here without a need to deposit much money.

-I didn’t like the promotions, but recently they’ve been changed and one can always find something interesting now as every day there is a new promotion. It’s nice too see how owners develop their casino and respond to what players want.

That’s an ordinary gaming site, but the general impression is positive. The thing I liked most is that it only takes a couple of minutes to register and you need to use only a phone number or an email, no extra information is necessary. Payouts and deposits are quite fast as well, actually among the fastest I’ve ever seen.

There are many games here, site user interface and design are convenient and pleasant, cause sometimes it irritates when too bright colors are used, there is nothing like that here.

As for me, there are not enough promotions, there are some and they are quite generous, but they could be much more varied. For example, some of them work only once a week, maybe it would be better if such promotions could be used more frequently.

I disliked the rules of a first deposit special offer and didn’t use it actually, as you won’t be able to withdraw money until you use all the bonuses.

Great site! Quick registration process, no verification needed, thousands of slots, many card games, almost instant deposits and cash outs, generous promotions, what else can you possibly need?

When I tried to contact live chat with support, I had to wait in queue for about 10 minutes, which is quite long waiting time, but the manager was really friendly which is worth time spent.

I would like to thank support for their excellent work and the way the communicate with players. There is a rule that you cannot change the payment method after choosing it initially, but I needed it to be changed urgently and after talking to support they helped me. All the way they were really respectful and willing to help, excellent service.

This rule, which doesn’t usually allow to change the payment method is the only disadvantage, as I can call all other aspects perfect without any hesitation, deposits and payouts are extremely fast btw.

The best advantage for me is that you don’t need to wait at all to start playing, as you don’t need to send scans or photos of your ID, you can simply register and start playing in a couple of minutes. It’s really convenient when you want to play straight forward and don’t want to wait until your profile is verified. Everything else is on a top level.

Something strange happened when I tried to use the cashback promotion, deposit was successful, but I didn’t get the cashback, however, after contacting support this problem was resolved.

It’s amazing to play here, everything is really fast, registration, deposits and payouts, responds from support, EVERYTHING. Besides that I was really lucky and won quite a big sum! ;)

I faced no problems playing here, I’m really satisfied with this site, maybe the layout of the site is not that beautiful, at first I felt a bit discomforted but soon got used to it.

I really like that you don’t need to provide a lot of personal information during the registration process, I prefer to stay as anonymous as possible and here it’s enough to use only your e-mail (of course you can use any fake one) or a phone-number. This is a main advantage for me, everything else is OK, many games, good payout time.

I had to register another account to change the payment method as it’s impossible to change it after you picked it up on the first deposit. I see no reason for making such a restriction frankly speaking and hope that there would be no problems because of the second profile.

This is a good gaming site, there is a plenty of games here, registration is really quick and I was really surprised that you don’t need to provide a lot of personal information, just phone number is enough.

There are some promotions and they are quite good, I mean you can get a decent number of daily and weekly free spins, etc. but it could be better if they changed them more often, as sometimes I feel like there could be more options at the same time.

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